Software QA Lead

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

We are seeking a dynamic Digital Marketing Executive/Manager to join our team. The ideal candidate will have at least 1 year of hands-on experience in digital marketing Specially in Social Media, Face book and Google Ads. And will be responsible for planning, executing, and monitoring our digital marketing campaigns. This role is perfect for someone who is passionate about leveraging digital platforms to drive business growth and enhance brand presence.

Skills & Abilities:

•            Good Knowledge Of Google Ads / Facebook Ads And Social Media Marketing.

•            Manage social media campaigns and create engaging content.

•            Develop and implement digital marketing strategies to drive online traffic and engagement

Key Responsibilities:

•            Run and optimize PPC campaigns and analyze ad performance.

•            Manage and maintain social media profiles (e.g., Facebook, Instagram, Google).

•            Online Advertising: Launch optimized online advertisements through platforms like Google

              AdWords and Facebook to enhance company and brand awareness.

•            Lead Generation: Design and implement lead generation campaigns through platforms such as

             Google Ads and social media focusing on home buyers.

Required Qualifications

               Experience:

·        Minimum of 1 year in digital marketing with proven experience executing digital campaigns.

              Educational Background:

·        Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

·        Technical Proficiency:

·        Familiarity with digital marketing tools such as Google Analytics, SEO tools, email marketing platforms, and social media management software.

                Skills:

·        Excellent communication skills, a creative mindset, strong analytical abilities, and a proactive approach to problem-solving.

Adaptability:

·        Comfort in a fast-paced environment with the ability to manage multiple projects simultaneously.

Application Process

·        Interested candidates should submit their resume along with a cover letter outlining their experience and why they are a good fit for this role. We look forward to reviewing your application!

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Looking for someone who are having food experience in DSA, Flutter and Dart.

Looking for Hyderabad region only.

1. Experience in HTML, CSS and Bootstrap library is required.
2. Experience in Python Programming. Experience in Pandas and Numpy Libraries.
3. Experience with Django Framework & REST API.
4. Experience Flask, Microservices
5. Experience in FAST API would be added advantage.
6. Exposure in converting ML models to Microservices and exposing them as API
7.  GRPC development

Designation: Technical Lead (ABL_SS_272)

Position description:

• Work with Product and Engineering leaders to drive and implement platform and product vision.
• Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
• Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable working with Windows and Linux environments.
• Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
• Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
• Develop and maintain cross-functional relationships and alignment.

Primary Responsibilities:

• Application Development using Golang / C++.

Reporting Department: Application Development and Maintenance (1991)

Educational qualifications preferred Degree: Bachelors degree

Required Skills:

• Experience of building scalable architectures
• Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
• Experience in developing software using a formal & structured development methodology
• Ability to work in a collaborative team environment
• Experience with test-driven development & proper unit testing of code
• An iterative approach to development, using short development cycles & frequent builds
• Object-oriented programming/ Object Oriented Design (OOP/OOD)
• Ability to develop secure solutions & knowledge of industry best practices regarding information security & defensive development

iOS Developer responsibilities include: 
Designing and building advanced applications for the iOS platform Collaborating with cross-functional teams to define, design, and ship new features. Unit-testing code for robustness, including edge cases, usability, and general reliability. Job brief We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities

Design and build advanced applications for the iOS platform Collaborate with cross-functional teams to define, design, and ship new features. Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements 
MCA / BE /B.Tech Computer Science / IT Proven working experience in software development Working experience in iOS development. Have published one or more iOS apps in the app store A deep familiarity with Objective-C, Swift and Cocoa Touch Experience working git.