Software QA Lead

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

In this dynamic role, you will be the crucial interpreter, ensuring a seamless flow of communication between our world-class cybersecurity engineers and strategic business stakeholders. You will leverage your technical acumen to produce clear, authoritative technical content, drive impactful marketing campaigns that highlight our security solutions, and build meaningful relationships within the wider cybersecurity developer ecosystem. This is your chance to turn deep technical understanding into clear, market-ready business value.

We are looking for an ideal candidate who is a creative problem solver at heart who thrives in a team environment.

You will work with the marketing and business development team to work on technical content, manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. Candidate is responsible to work with the Managing Partner and marketing team to scale the business and also help organize the internal processes. The role requires planning, direction, and most importantly execution to develop and grow revenue in accordance with targets.

Key Responsibilities:

• Liaisoning technical + business.

Create detailed and precise documentation including functional specifications, use cases, process flows, and system design documents.

Collaborate with technical team to generate content and marketing collaterals

Conduct thorough assessments to understand current business processes and identify areas for improvement.

Maintain and update documentation as project requirements evolve.

• Collaboration and Communication:
• Act as a liaison between technical teams and business stakeholders, ensuring a clear understanding of requirements and       expectations.
• Facilitate meetings, workshops, and presentations to communicate project status, findings, and recommendations.
• Solution Evaluation:
• Evaluate technical solutions to ensure they meet defined business requirements and objectives.
• Conduct thorough testing and validation to confirm the quality and functionality of developed solutions.
• Continuous Improvement:
• Stay updated on industry trends, best practices, and emerging technologies relevant to our business processes.
• Proactively identify opportunities for process optimization and system enhancements.
• Working with the executive team to develop a comprehensive digital business strategy and assisting with its execution.
• Establishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company’s revenue targets and digital marketing goals.
• Maintaining metrics and quality service by establishing and enforcing organization standards.
• Assessing new business opportunities with a strong revenue target in mind.
• Identifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.
• Gathering market and customer information.
• Engage with the technical team to identify new opportunities within existing client businesses or contacts. Maintain strong and prosperous working relationships with key clients.

Job Summary:

We are seeking a highly skilled and self-driven Java Backend Developer with strong experience in designing and deploying scalable microservices using Spring Boot and Azure Cloud. The ideal candidate will have hands-on expertise in modern Java development, containerization, messaging systems like Kafka, and knowledge of CI/CD and DevOps practices.Key Responsibilities:

• Design, develop, and deploy microservices using Spring Boot on Azure cloud platforms.
• Implement and maintain RESTful APIs, ensuring high performance and scalability.
• Work with Java 11+ features including Streams, Functional Programming, and Collections framework.
• Develop and manage Docker containers, enabling efficient development and deployment pipelines.
• Integrate messaging services like Apache Kafka into microservice architectures.
• Design and maintain data models using PostgreSQL or other SQL databases.
• Implement unit testing using JUnit and mocking frameworks to ensure code quality.
• Develop and execute API automation tests using Cucumber or similar tools.
• Collaborate with QA, DevOps, and other teams for seamless CI/CD integration and deployment pipelines.
• Work with Kubernetes for orchestrating containerized services.
• Utilize Couchbase or similar NoSQL technologies when necessary.
• Participate in code reviews, design discussions, and contribute to best practices and standards.

Required Skills & Qualifications:

• Strong experience in Java (11 or above) and Spring Boot framework.
• Solid understanding of microservices architecture and deployment on Azure.
• Hands-on experience with Docker, and exposure to Kubernetes.
• Proficiency in Kafka, with real-world project experience.
• Working knowledge of PostgreSQL (or any SQL DB) and data modeling principles.
• Experience in writing unit tests using JUnit and mocking tools.
• Experience with Cucumber or similar frameworks for API automation testing.
• Exposure to CI/CD tools, DevOps processes, and Git-based workflows.

Nice to Have:

• Azure certifications (e.g., Azure Developer Associate)
• Familiarity with Couchbase or other NoSQL databases.
• Familiarity with other cloud providers (AWS, GCP)
• Knowledge of observability tools (Prometheus, Grafana, ELK)

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work in an agile environment and contribute to continuous improvement.

Why Join Us:

• Work on cutting-edge microservice architectures
• Strong learning and development culture
• Opportunity to innovate and influence technical decisions
• Collaborative and inclusive work environment

What You’ll Do

• Build and enhance real-time voice agents for sales, support, and operations use cases
• Work with ASR, TTS, LLMs, and dialog orchestration frameworks to improve voice quality and response accuracy
• Integrate multiple providers (Deepgram, Sarvam, ElevenLabs, OpenAI) into a modular voice pipeline
• Reduce latency, improve interrupt handling, and make conversations more natural
• Own the agent evaluation process: call audits, response quality scoring, and accuracy improvements
• Collaborate with product teams and customers to understand real call behaviours and solve friction points
• Contribute to voice infrastructure: WebRTC, streaming sockets, call routing flows

⚙️ What You Bring

• 3–6 years of experience as an AI/ML/LLM Engineer working on voice or conversational systems
• Strong hands-on experience with LLM prompting, finetuning, embeddings, and RAG
• Solid understanding of STT and TTS models and tuning them for natural speech
• Proficiency in Python and Node.js
• Experience with real-time audio streaming (WebRTC, WebSockets) is a strong advantage
• Ability to debug live calls and rapidly improve agent behaviour
• Strong sense of ownership and willingness to iterate closely with users

🏆 What Success Looks Like

• Voice agents handle interruptions smoothly and sound natural
• Call success and customer completion rates increase month over month
• Latency, token usage, and infra costs are reduced through better engineering and smart model choices
• Customers begin trusting agents as teammates, not just tools

If You Are Someone Who:

✅ Builds fast and learns faster

✅ Cares deeply about product experience, not just model performance

✅ Wants to create the future of how businesses talk to customers

Individual Contributor

Product Owner

6 years plus on Angular with TypeScript/React.js

Immediate Joiners Only

Worked on Dashboards customising Components

Roles & responsibilities :

- Developing new user-facing features using React.js

- Building reusable components and front-end libraries for future use

- Translating designs and wireframes into high quality code

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Desired skills :

- Strong knowledge of Javascript (ES6) including all the latest features

- Ability to create flexbox driven UI layout

- Ability to comprehend performance issues and solve them

- Strong debugging skills using the browser

- Knowledge of Git (including merging, branching and resolving merge conflicts)

Only Local Candidates

Candidates should be from Edutech Companies/ Fintech Company/ Real Estate

• 
  
• To understand comprehensive knowledge of products and services offered by the company.
• Setting a sales target and developing a marketing strategy for the same.
• Calling existing and potential customers to update them about the recent launches.
• Updating the database with all the customer’s information.
• Ensuring that customers are satisfied by the services offered to them.
• Using a sales script to handle the customers efficiently.
• Building strong relationships with old, existing and potential customers.
• Taking and processing customers’ orders in a professional manner.
• Creating monthly sales reports and presenting them to the Business development Executive
• Adhering to all the company’s rules and regulations.

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units in the online casino industry.

● Photography Mastery: Capture and edit exceptional photos for marketing campaigns, online casino game showcases, and social media.

● Videography Brilliance: Create compelling video content that engages and informs our players, from short social snippets to detailed product explainers.

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Marketing Design: Develop content that aligns with our marketing objectives, targeting specific channels and demographics especially online casinos..

● Collaborative Projects: Work closely with our design and marketing teams to deliver cohesive and innovative multimedia content.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● Trend & Tech Awareness: Stay updated with current trends in multimedia design and the latest hardware and software tools.

The specific responsibilities and requirements for a Sr. Multimedia Designer in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Work Experience Requirements

● 5+ Years in Multimedia Design: Your portfolio should include at least five years in a multimedia role, focusing on photography, videography, and audio design.

● Tech-Savvy: Proficiency in industry-standard software such as Adobe Premiere Pro, Photoshop, After Effect, and Audition.

● Portfolio Excellence: A portfolio showcasing multimedia projects, especially in photography and videography.

● Marketing Flair: Previous experience in creating marketing-specific content is a must.

● Outstanding Communication: Impeccable oral and written skills are essential for team collaboration and stakeholder management.

● SEO & SEM Experience: Understanding search engine optimisation and search engine marketing will be beneficial.

● Data-Driven Approach: Familiarity with Google Analytics to gauge the success of your projects is a plus.

● Team Leadership: Experience leading or mentoring a creative team will give you an edge.

● Project Management Skills: Ability to oversee multiple projects from inception to completion within a fast-paced environment.

● Must be willing to report onsite in Cambodia

• Strong knowledge in .NET application development with hands-on experience in .Net core and azure.
• Good knowledge in front-end design (HTML5, CSS (SASS/LESS), Bootstrap, JQuery.
• Develop code based on design/architectural patterns, adhere to coding standards.
• Experience in developing and using RESTful Services and APIs.
• Knowledge of using Git and Version Control Systems.
• Testing and debugging with unit tests.
• Understanding of Agile methodologies. 
• Mandatory skills: NET Core, http://asp.net/" target="_blank">ASP.NET, C#, LINQ, Entity Framework, MS SQL, HTML5, JavaScript, jQuery.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency