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Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Deliver Training Sessions: Conduct live training sessions, workshops, and webinars both in-person and online. Engage learners through interactive demonstrations and hands-on exercises.

Curriculum Development: Design and update curricula based on industry trends, feedback from previous sessions, and emerging technologies to ensure relevance and effectiveness.

Assess Learner Progress: Evaluate participant progress through quizzes, assignments, and projects. Provide constructive feedback and support to help learners achieve their goals.

Technical Expertise: Stay current with the latest industry trends, technologies, and best practices in full stack development to ensure the training content is accurate and relevant.

Support and Mentorship: Offer one-on-one support and mentorship to learners, helping them overcome challenges and apply their knowledge effectively.

Collaboration: Work closely with other trainers, developers, and stakeholders to ensure alignment of training objectives with organizational goals.

Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Experience: Proven experience in full stack development, including proficiency in front-end technologies (HTML, CSS, JavaScript, frameworks like React or Angular) and back-end technologies (Node.js, Python, Ruby, databases, etc.).
• Teaching Experience: Prior experience in a teaching or training role is highly desirable, with the ability to convey complex concepts in an understandable manner.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present technical information clearly and effectively.

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

We are looking "Java Developer" for Reputed Client @ Coimbatore Permanent Role.

• Experience of more than 3 years in JAVA development is mandatory

• Ability to Design, Develop and Build JAVA web applications and conduct

• Software Analysis, Programming, testing and Debugging. 

• Good Analytical & Problem solving skills

• Should be a team player and able to lead teams of smaller sizes. 

• Provide timely update to Management on on-going development

• Back-end Developer.

Mandatory Skills:

• Core JAVA

• At least 1 Web frameworks (e.g., Struts and Spring)

• Service-oriented architecture/web services (SOAP/REST)

• Object-oriented programming (OOP) concepts and patterns. 

• Eclipse IDE

We are looking "Personal Assistant" for Reputed Client @ Coimbatore Permanent Role.

Experience: 2-4 Yrs

Key Responsibilities:

• To act as a first point of contact dealing with correspondence and phone calls. 

• To proactively manage and coordinate the diary of the Chief Executive by prioritizing and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided. 

• Maintain effective filling and data storage including emails and retrieval systems ensuring the needs of the Chief executive are met. 

• To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Chief Executive. 

• To provide support for Board of Director meetings by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points. 

• Supporting the Chief Executive to keep the Board of Director informed about the work of the organization and their appropriate training and induction. 

• To service meetings of the Senior Management Team by drafting and collating papers and reports, preparing manageable agendas, taking minutes and following up on actions points. 

• To plan and manage key organizational events such as; AGM, Staff and Volunteer conference, Strategy days, Staff briefings and others as required

Dear Job Seekers...!

Greetings from VimishaItech..!

Job Title: executive trainee -Business Development Executive

Target Candidates: Freshers from the 2023 batch.

Location: Coimbatore

Job Description:

 We are seeking a dynamic individual with knowledge in sales and Business Development. This is an exciting opportunity for a dynamic and results-oriented individual to join our growing team as a BDE - US (Inside Sales). You will be responsible for identifying potential clients through market research, generating leads, and selling software and consulting services to the US market.

Key Responsibilities:

Lead generation: Conduct market research and web research to identify potential clients. Generate leads by interacting with potential clients and gathering information.

Sales: Sell software and consulting services to the US market. Be willing to work in EST time zone (between 5:30 PM to 2:30 AM IST).

Communication: Possess excellent communication skills, both verbally and in writing. Identify decision makers and be comfortable calling and dealing with business and technical executives and managers.

Activity and goals: Maintain a high level of energy and enthusiasm. Meet or exceed targets for prospecting and generating qualified leads. Organize and prioritize work independently with minimal supervision.

Motivation: Be self-motivated and goal oriented. Consistently meet or exceed calling and opportunity generation quotas.

Skills:

Excellent communication skills (written and verbal)

Ability to identify decision makers and communicate effectively with them.

Strong organizational and time management skills

Proficient in MS Office Suite

Willingness to work in EST time zone (between 5:30 PM to 2:30 AM IST)

Salary:

Competitive salary and benefits package

Company Description

Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.

• Bachelors in Computer Science, Information Systems or equivalent.
• 6 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer.
• Prior experience in retail domain is a plus.
• 3 years of experience working with distributed teams.
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs.
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot etc.). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc.
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems.
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies.
• Strong communication and presentation skills.
• Passionate about enabling next generation experiences.
• Experience with automated testing, deployment pipelines and cloud based infrastructure

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap.
• Lead technical implementation/delivery.
• Host/Lead technical discussions.
• Champion software development best practices, test driven development, CI and CD.
• Build cloud native and highly cost efficient solutions.
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies.
• Embrace change. 

iSolve Technologies is looking for Team Lead Dot Net Developers with 3+ years of experience.

Key Skills:

• C#, ASP.NET, MVC, WEBAPI, SQL

• Meeting with client managers to determine the application and website requirements
• Ability to manage projects on your own
• Analyzing system requirements and delegating development tasks to the fellow teammates
• Designing and Developing technical specifications
• Drafting software and application operating procedures
• Deploying functional websites, programs, and applications
• Upgrading existing .NET websites and applications
• Writing scalable code for .NET software applications
• Reviewing and debugging .NET applications of the teammates
• Providing support for junior developers
• Training junior staff
• Code and resource management
• Performance Optimisation
• Travelling for Client meetings/visits

• Ability to work with tight deadlines
• Team-player with strong communication & collaboration skills
• Exceptional project management skills
• Prior experience in leading development teams is a plus
• Excellent problem-solving skills

• Graduates and postgraduates (BE/B.Tech/BCA/MCA preferred)
• Experience: 3-12 years
• Looking for Immediate Joiners

About Us:

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!

We are looking for an enthusiastic Dot Net professional to lead our project development teams with a focus on on-time deliveries. You will be responsible for leading, planning and delivering projects, guiding your team to deliver high-quality outcomes.

We are proud to foster a culture of diversity – be it gender, age, experience, perspective, or background!

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Node.js Developer Responsibilities:

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and back-end services for various business processes.

• Developing high-performance applications by writing testable, reusable, and efficient code.

• Implementing effective security protocols, data protection measures, and storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as preparing reports.

• Recommending and implementing improvements to processes and technologies.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.

• At least 4+ yrs experience as a Node.js developer.

• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

• Experience collaborating in an agile environment alongside designers, analysts, and product owners.

• Experience designing and documenting APIs (we use Node.js, Express, OpenAPI Spec)

• Experience in building scalable production services and monitoring performance (we use Kibana, New Relic)

• Knowledge of front-end technologies such as HTML5 and CSS3.

• Superb interpersonal, communication, and collaboration skills.

• Exceptional analytical and problem-solving aptitude.

• Great organizational and time management skills.

• Availability to resolve urgent web application issues outside of business hours.