Learning & Development Head,

Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

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Key Responsibilities

1. Practice Development & Strategy

•             Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

•             Develop service frameworks, methodologies, and reusable assets for:

o             Organizational Change Management (OCM)

o             End User Training (EUT)

o             Business Adoption Services (BOS)

•             Build a scalable operating model, including governance, tools, and best practices

•             Identify opportunities to integrate change management into enterprise transformation programs

•             Drive continuous improvement and maturity of the practice

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2. Change Management Leadership

•             Lead end-to-end change management strategy and execution across large transformation initiatives

•             Conduct change impact assessments, stakeholder analysis, and readiness assessments

•             Develop and execute change strategies, communication plans, and adoption roadmaps

•             Ensure alignment between business objectives and change initiatives

•             Monitor and track adoption metrics, business outcomes, and change effectiveness

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3. Training Strategy & Execution

•             Define enterprise-wide training strategy and learning frameworks

•             Design and implement end-user training programs (role-based, system-based, and process-based)

•             Develop training materials, e-learning modules, and digital adoption tools

•             Ensure effective training delivery models (instructor-led, virtual, on-demand)

•             Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

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4. Business Adoption & Transformation Enablement

•             Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

•             Ensure smooth transition of users from legacy to new systems

•             Establish adoption frameworks ensuring high user engagement and productivity

•             Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

•             Enable sustained adoption and continuous user support mechanisms

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5. Stakeholder & Client Engagement

•             Act as a trusted advisor to senior stakeholders, business leaders, and clients

•             Lead change workshops, training sessions, and leadership alignment meetings

•             Collaborate with program managers, architects, and business teams to align change initiatives

•             Manage complex stakeholder landscapes and ensure effective communication

•             Support RFPs, proposals, and solutioning for change management and training services

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6. Governance & Quality Assurance

•             Establish and enforce change management governance frameworks

•             Define and track KPIs for change success, training effectiveness, and business adoption

•             Ensure quality and consistency of training content and change deliverables

•             Conduct periodic reviews, audits, and health checks for ongoing initiatives

•             Mitigate risks related to user adoption, resistance, and organizational readiness

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7. Technology & Tools Enablement

•             Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

•             Integrate automation, analytics, and AI-enabled learning tools into training delivery

•             Utilize data-driven insights to improve change strategies and training outcomes

•             Stay updated with emerging trends in learning technologies and change management practices

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Preferred Experience

•             Proven experience in building and scaling a Change Management & Training practice

•             Strong track record in large-scale digital transformation programs

•             Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

•             Exposure to ERP, CRM, or large enterprise platform implementations

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Key Competencies

•             Strategic thinking and execution capability

•             Strong leadership and team-building skills

•             Expertise in driving user adoption and behaviour change

•             Excellent communication and stakeholder management

•             Ability to operate in complex, multi-program environments

•             High ownership and influence without authority

Key Responsibilities

• Manage HR projects, including project plans, timelines, milestones, dependencies and deliverables.
• Develop and maintain HR dashboards, calendars and status reports, highlighting risks, delays and key decisions.
• Coordinate project meetings, agendas, action items and follow-ups to ensure timely execution.
• Partner with HR teams, business leaders and external vendors to drive projects forward.
• Prepare clear, executive-ready updates on HR priorities, progress, risks and achievements.
• Lead the planning and coordination of the employee survey, including communications, launch readiness, participation tracking and post-survey action planning.
• Support the planning and rollout of Exol University, including vendor coordination, learning administration, scheduling, communications and change management.
• Coordinate new hire orientation and contribute to creating a consistent and engaging onboarding experience.
• Support recurring People processes such as performance, compensation, benefits, engagement, learning and talent initiatives.
• Identify opportunities to improve HR processes, employee experience and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 6–10 years of experience in HR operations, project/program management, L&D, change management or a related field.
• Strong project management, organizational and stakeholder management skills.
• Ability to manage multiple projects, deadlines, vendors and priorities simultaneously.
• Excellent written and verbal communication skills, with experience preparing presentations and leadership updates.
• Experience in Learning & Development, LMS administration, training coordination or learning program management is strongly preferred.
• Experience with employee surveys, engagement initiatives or organizational change is an advantage.
• Strong proficiency in Microsoft Excel, PowerPoint and project-management/productivity tools.
• Self-driven, detail-oriented and comfortable working in a fast-paced, evolving environment.

Key Responsibilities

1. HR Strategy & Leadership

Develop and implement HR strategies aligned with organizational objectives and business plans.

Lead the HR function across corporate and operational locations.

Establish HR frameworks, policies, processes, and governance mechanisms.

Partner with senior management on workforce planning and organizational development.

Provide strategic HR advice to business leaders and management.

2. Workforce Planning & Organization Structure

Develop annual manpower plans in coordination with business heads.

Analyse workforce requirements based on business growth, operational requirements, and productivity.

Support organization structure development, role clarity, and manpower optimization.

Monitor headcount, manpower costs, vacancies, and workforce productivity.

3. Talent Acquisition & Workforce Development

Lead the overall talent acquisition strategy for corporate and operational positions.

Ensure timely hiring of critical and business-essential positions.

Establish recruitment standards, interview processes, and selection frameworks.

Build talent pipelines for critical positions.

Develop succession planning and internal mobility initiatives.

4. HR Operations

Oversee end-to-end HR operations across the organization.

Ensure effective implementation of employee lifecycle processes.

Establish standardized HR processes across all locations.

Monitor HR service delivery and resolve escalated employee issues.

Ensure accuracy and confidentiality of employee information and HR records.

5. Employee Relations & Industrial Relations

Provide leadership on employee relations and complex workplace matters.

Handle escalated grievances, disciplinary cases, misconduct, and employee disputes.

Establish appropriate disciplinary and grievance-handling mechanisms.

Ensure consistent and fair implementation of HR policies across locations.

Support management in maintaining a positive and productive work environment.

6. Performance Management

Lead the organization's performance management framework.

Establish KRAs/KPIs and performance evaluation processes.

Drive annual performance appraisal and review cycles.

Identify high-potential employees and critical talent.

Implement Performance Improvement Plans (PIPs) where required.

Support succession planning for key positions.

7. Learning & Development

Identify organization-wide learning and development requirements.

Develop annual training and capability-building plans.

Oversee leadership development, functional training, compliance training, and behavioral programs.

Monitor training effectiveness and employee development outcomes.

8. Compensation & Benefits

Work with management to develop and review compensation structures.

Conduct market benchmarking and internal pay analysis.

Support annual increment, promotion, and incentive processes.

Review employee benefits and welfare initiatives.

Ensure appropriate controls over manpower costs and employee-related expenses.

9. HR Compliance & Governance

Ensure compliance with applicable labour laws and statutory requirements.

Oversee PF, ESIC, gratuity, bonus, leave, wages, POSH, and other applicable compliance areas.

Establish HR compliance calendars, audits, and monitoring mechanisms.

Coordinate with legal advisors and external consultants on employment-related matters.

Ensure proper documentation and governance of HR processes.

10. HR MIS, Analytics & Management Reporting

Establish HR dashboards and management reporting systems.

Monitor headcount, attrition, hiring, absenteeism, manpower cost, productivity, and employee engagement.

Present periodic HR reports and insights to senior management.

Use HR data and analytics to identify trends and support business decisions.

11. Employee Engagement & Culture

Develop and implement employee engagement initiatives.

Promote organizational values, culture, and employee-centric practices.

Conduct employee feedback and engagement surveys.

Develop initiatives to improve employee experience and retention.

12. Policy & Process Development

Review and update HR policies, manuals, SOPs, and guidelines.

Ensure consistency and standardization of HR practices across locations.

Identify opportunities for HR process automation and digitalization.

Drive continuous improvement within the HR function.

13. Leadership & Stakeholder Management

Act as a strategic HR partner to business and functional leaders.

Lead and mentor the HR team.

Establish clear goals and performance expectations for HR team members.

Coordinate with Finance, Operations, Administration, Legal, and other functions.

Represent HR in management meetings and strategic discussions.

Role: Human Resources - Other

Industry Type: Aviation

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: Human Resources - Other

Education

PG: MBA/PGDM in HR/Industrial Relations, General Management

We're looking for a proactive and business-oriented HR Business Partner to work closely with leadership and business teams in driving people strategy, employee engagement, performance, and organizational effectiveness. This role requires someone who can balance strategic thinking with operational excellence while fostering a high-performance culture. What You'll Do  Partner with business leaders to understand team goals and translate them into effective people strategies.  Drive the end-to-end employee lifecycle, including onboarding, engagement, performance management, career development, and offboarding.  Act as a trusted advisor to managers on employee relations, performance concerns, coaching, and conflict resolution.  Lead performance review cycles, goal-setting processes, talent reviews, and succession planning.  Analyze people metrics and provide actionable insights to improve retention, productivity, and employee experience.  Drive employee engagement initiatives, culture-building programs, and recognition activities.  Support organizational changes, restructuring, and workforce planning.  Ensure HR policies and practices are consistently implemented while maintaining compliance with labor laws.  Collaborate with Talent Acquisition, L&D, Finance, and leadership to build scalable people processes.  Identify opportunities to automate HR workflows and leverage AI or HR technology to improve efficiency. What We're Looking For  5–7 years of experience in HR Business Partnering, HR Generalist, or People Partner roles.  Experience partnering with technology, product, engineering, or startup teams is highly preferred.  Strong understanding of performance management, employee engagement, talent management, and employee relations.  Ability to influence stakeholders and build strong relationships across all organizational levels.  Excellent communication, coaching, and problem-solving skills.  Strong analytical mindset with experience using HR metrics to drive decisions.  Comfortable working in a fast-paced, high-growth environment.  Familiarity with HRMS platforms and modern HR technologies.  Exposure to AI-powered HR tools or process automation is a plus. Preferred Qualifications  MBA/PGDM in Human Resources or equivalent qualification.  Experience in startup or product-based organizations.  Knowledge of Indian labor laws and HR compliance.  Certification in HR analytics, coaching, or change management is an added advantage. Why Join Us?  Opportunity to partner directly with business leaders and influence organizational growth.  Fast-paced environment with high ownership and learning opportunities.  Collaborative culture focused on innovation, people, and continuous improvement.  Work on strategic HR initiatives that create measurable business impact.