Agency Channel Sales Manager (Life Insurance /Health Insurance S

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

·      Edit raw footage into cohesive, engaging, and visually polished course videos.

·      Add motion graphics, captions, transitions, animations, and branding elements.

·      Enhance audio quality and synchronize audio-visual elements effectively.

·      Develop interactive video components using tools like H5P, Adobe Captivate, or Camtasia.

·      Integrate clickable elements, quizzes, and branching scenarios within videos.

·      Package and export interactive content in SCORM/xAPI formats for LMS deployment.

·      Ensure video outputs are optimized for accessibility, device compatibility, and web delivery.

·      Collaborate closely with instructional designers, voice-over artists, animators, and developers.

·      Maintain structured organization of video assets, backups, and project versioning.

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

What You will do

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location

Remote - work from anywhere

At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We have 300+ engineers spread across the US, Poland, and India.

You will be part of our DevOps Team working closely with our DBA team in automating, monitoring, and scaling our massive MySQL cluster. Previous MySQL experience is a plus. 

Your day-to-day at Egnyte

• Designing, building, and maintaining cloud environments (using Terraform, Puppet or Kubernetes)
• Migrating services to cloud-based environments
• Collaborating with software developers and DBAs to create a reliable and scalable infrastructure for our product. 

• 2+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes
• Programming prowess (Python, Java, Ruby, Golang, or JavaScript)
• Experience with databases (MySQL or Postgress or RDS/Aurora or others)
• Experience with public cloud services (GCP/AWS/Azure)
• Good understanding of the Linux Operating System on the administration level
• Preferably you have experience with HA solutions: our tools of choice include Orchestrator, Proxysql, HAProxy, Corosync & Pacemaker, etc.
• Experience with metric-based monitoring solutions (Cloud: CloudWatch/Stackdriver, On-prem: InfluxDB/OpenTSDB/Prometheus)
• Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude)

Position:

Oracle Cloud Technical

Location:

Hyderabad or Bangalore

Overview:

Recognized on the Inc. 5000 fastest growing companies in the US, Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs and business leaders to envision, implement and realize the benefits of digital transformation. Companies that are equipped with the right information, have the know-how, and the enabling technology to consistently leverage analytics will gain a competitive advantage. Our people are recognized as some of the best minds and most committed people in the industry. We believe in quality. We appreciate creativity. We recognize individual contributions, and we place trust in our team members. And…we love what we do. 

Peloton provides Advisory, Consulting, and Managed services with deep functional and technical expertise specializing in serving clients in the Life Sciences, Retail, Manufacturing, Insurance, Aerospace and Defense and Financial Services industries. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve results for clients. 

If you are interested in being part of our high performing and growing organization – and have strong business and technical expertise; especially as related to Oracle Cloud Applications, Integrations, and Reporting experience, you may be a good fit for our team. Peloton has a unique opportunity for an experienced Oracle Applications Technical Manager to play a hands on role with an ability to lead and manage a growing team of technical consultants.   

Responsibilities

Responsibilities will vary depending on the level and experience of the individual. The Oracle Cloud Technical - Manager will provide oversight and work as a hands-on manager supporting a team of developers. The Manager will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include: 

• Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Cloud technical consultants (Integrations, Reporting & PaaS).
• Provide technical solutions in Oracle Cloud modules and custom development, for the issues raised by the business.
• Understand the Data conversion / migration strategy, gather requirements and propose technical approach.
• Defining new and refining existing solutions using industry best practices for enterprise data management and data integration
• Continuously engage with project managers, Onsite teams to obtain information necessary for a robust solution and smooth delivery.
• Contributing to continuous improvement and development of Peloton processes and intellectual property
• Provide guidance and advice to technical developers to help them improve their technical and professional skills
• Review technical solutions and code to ensure adherence to best practices and to help team achieve industry leading quality and performance of objects assigned to our offshore development center 

Required Experience & Skills

·       Qualified candidates should have a B. Tech or M.C.A degree from recognized universities.

·       6 to 13 years of experience in Oracle Applications that includes 3-4 years of experience in Oracle cloud Technical (Reporting, Integrations and PaaS development).

·       Working knowledge of Oracle Fin, SCM, Mfg modules’ data models and functionality.

·       Must have at least 5 years of hands-on integration experience, with deep understanding of SOAP/REST API and multiple integration platforms.

·       At least 5 years of SQL experience and a strong understanding of interface mechanisms in and out of Oracle Cloud including Web Services and File Based Data Import and Export (FBDI).

·       Must have knowledge of open interfaces, AR Invoices, GL Journal, Projects, Requisitions, PO, Customer, AP Invoices. SCM modules are also required.

·       At least 2 years of experience leading team of 10+ resources, with ability to provide mentorship and training to others.

·       Experience and expertise in writing technical specifications in a Fusion Cloud/Middleware environment.

·       Experience working with customers directly including technical architects, functional consultants and developers.

·       Fit with Peloton culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.

·       Enthusiastic, energetic, and highly driven, with the desire to learn our business

·       Excellent analytical and problem solving skills.

·       Strong consultancy skills including consulting experience with excellent written and verbal communication skills.

·       Proven ability to work remotely and independently in support of clients and across multiple initiatives.

Additional Desired Skills

·       Certifications in Oracle Cloud applications Integrations

·       Experience leading solution workshops and mentoring junior staff. 

Compensation:

• Competitive base salary with performance based bonus
• Vacation, Leave, and Holiday pay
• Group Medical Insurance
• Group Term Accident & Life Insurance

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The role of the Key Account Manager - Sales is to bring new clients to Excellent Publicity through online & offline reach out and the below-mentioned work is carried out:

• Building the pipeline: Build a list of potential clients, reach out to them, fix meetings, gather requirements, share plans and get business. While there is a team to assist, the primary responsibility of pipeline building lies with the Account Manager
• Fixing Meetings: Reach out to the advertisers through cold calls/emails from the pipeline and set up meetings.
• Gather requirement: Use the meetings to gather requirements. In case there is no immediate requirement, maintain a relationship with the potential advertisers for future requirement
• Addressing the client requirements: Work closely with the media managers to address the client queries
• Campaign execution: Execute and monitor the campaigns. Remain the single point of contact for the advertiser in Excellent Publicity
• Maintain PR: Keep putting up efforts to increase business from existing clients.
•  

Other important skills and traits required to succeed in this role and Excellent Publicity, in general:

1. Good at identifying potential SMEs and Startups who can advertise

2. Ability to research and find relevant contacts in these organizations

3. Ability to understand client requirement and pitch relevant solution

4. Strong communication skills

5. Reliable and can work independently with minimum supervision

• Knowledge in Linux Kernel development.
• Knowledge in microcontrollers
• Knowledge of Audio processing circuits based on ADC, DAC / Zynq 7Z010 / Xilinx /
• Zynq XC7Z010-2CLG400I / ARM processing / Interfacing with 24-bit Dual-channel
• Audio Codec (TLV320AIC23B)/ LInux /Uboot, Kernel Image / POSIX Environment.
• Knowledge in FPGA synthesis, simulation, and back end flows
• Bringing up Linux environment on ARM