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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Domain: - Investment Banking or Electronic Trading is mandatory

• Develop (Python/Py test) automation tests in all components (e.g. API testing, client-server testing, E2E testing etc.) to meet product requirements and customer usages
• Hands-On experience in Python
• Proficiency in test automation frameworks and tools such as Selenium, Cucumber.
• Experience working in a Microsoft Windows and Linux environment
• Experience using Postman and automated API testing
• Experience designing & executing load/stress and performance testing
• Experience using test cases & test execution management tools and issues management tools (e.g Jira), and development environments (like Visual Studio, IntelliJ, or Eclipse). 

We are looking for a Senior AI / ML Engineer to join our fast-growing team and help build AI-driven data platforms and intelligent solutions. If you are passionate about AI, data engineering, and building real-world GenAI systems, this role is for you!

🔧 Key Responsibilities

• Develop and deploy AI/ML models for real-world applications

• Build scalable pipelines for data processing, training, and evaluation

• Work on LLMs, RAG, embeddings, and agent workflows

• Collaborate with data engineers, product teams, and software developers

• Write clean, efficient Python code and ensure high-quality engineering practices

• Handle model monitoring, performance tuning, and documentation

Required Skills

• 2–5 years of experience in AI/ML engineering

• Strong knowledge of Python, TensorFlow/PyTorch

• Experience with LLMs, GenAI, RAG, or NLP

• Knowledge of Databricks, MLOps or cloud platforms (AWS/Azure/GCP)

• Good understanding of APIs, distributed systems, and data pipelines

🎯 Good to Have

• Experience in healthcare, SaaS, or big data

• Exposure to Databricks Mosaic AI

• Experience building AI agents

Dear candidate,

We are urgently hiring Electrical Engineers at Maharashtra.

Role : Installation Supervisor (ITMS)

Designation: RTMC Supervisor

Department: Traffic

Experience : 3-5 Yrs

Locations: Maharashtra

Educational Qualification: Diploma or Degree with EC or Electricals

Position Summary:

The ITMS (Intelligent Traffic Management System) Installation Supervisor is responsible for overseeing the installation, setup, and commissioning of ITMS components on-site. This includes managing installation teams, ensuring quality standards, troubleshooting issues, and ensuring all systems are installed on time, within budget, and according to project specifications.

1     Key Responsibilities:

• Installation Oversight: Supervise and coordinate the installation of ITMS components including Variable Message Signs (VMS), traffic sensors, cameras, controllers, and other equipment at various locations.
• Team Management: Lead and manage the installation crew, assigning tasks, setting priorities, and ensuring efficient and safe work practices are followed.
• Site Coordination: Liaise with other departments, contractors, and stakeholders to ensure smooth coordination between various teams working on the project. Ensure site readiness for installation activities and resolve any site-related issues.
• Troubleshooting & Problem Solving: Identify and resolve any installation issues or technical challenges promptly to minimize delays and ensure smooth system integration.
• Safety Compliance: Ensure adherence to safety protocols on-site, including the use of proper personal protective equipment (PPE) and compliance with local regulations.
• Documentation & Reporting: Maintain accurate records of installation activities, including daily progress reports, equipment inventories, and site conditions. Provide regular updates to the Project Manager
• System Testing & Commissioning: Supervise the initial testing of installed systems, ensuring all equipment is functioning properly before handover to the operations team.

2     Skills and Qualifications:

• Education:
• A degree or diploma in Electrical Engineering, Electronics, or a related field.
• Certification in project management or installation supervision (preferred).
• Experience:
• Minimum 3-5 years of experience in supervising installations of traffic management systems, electrical systems, or similar infrastructure projects.
• Hands-on experience with ITMS equipment and technology (VMS, traffic sensors, cameras, etc.) is highly desirable.
• Technical Skills:
• Knowledge of ITMS system components and their installation requirements.
• Familiarity with electrical systems, cabling, and network configurations.
• Basic understanding of traffic management principles and systems integration.

3     Working Conditions:

• Environment: Work will primarily be conducted at outdoor sites, including highways, construction zones, and other infrastructure locations.
• Physical Demands: The role may involve physical labor, including lifting heavy equipment, climbing, and working in challenging environmental conditions.
• Travel: The position may require travel to various project sites as needed.

Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

About us

Wednesday is an engineering services company. We provide services in Data Engineering, Generative and applied AI, and Application Modernization. We partner with mid-sized companies and enterprises to solve their most ambitious engineering challenges. Over the years, we have worked with organizations that have become household names in Southeast Asia. Our customers include startups, unicorns, and enterprises.

We are a group of makers - designers, developers, and project managers. We care about our work and think of it as a craft. We love working with ambitious entrepreneurs and help them realize their business goals.

Our engineering philosophy is to be practical. We have deep expertise in data engineering, cloud-native technologies, and mobile application development. We love to work on complex problems and use our expertise to create long-term frameworks that yield business results.

Job Description

As a Go developer, you will be responsible to manage the exchange of data between users and servers. You will be responsible for writing server-side logic, database definitions and ensuring high performance to requests from our front end.

Core Requirements:

• Participate in daily standups, weekly demos, and scrum planning sessions.
• Participate in code reviews.
• Write unit and integration tests.
• Follow git-flow as a continuous software development practice.
• Should have a figure-it-out attitude and should be able to build features by referencing documentation.
• Good understanding of design principles behind scalable applications

Skills Required:

• Knowledge of Go frameworks such as gin or echo.
• Knowledge of testing in Go.
• Good understanding of goroutines.
• Ability to create database schemas that represent and support business needs.
• Good understanding of databases, both SQL and NoSQL.
• 
  

Benefits

• Mentorship: Work next to some of the best engineers and designers.
• Freedom: An environment where you get to practice your craft. No micromanagement.
• Comprehensive healthcare: Healthcare for you and your family.
• Growth: A tailor-made program to help you achieve your career goals.
• A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing

• Provide overall thematic leadership and guidance on agriculture and allied activities to different project teams

• Field visits to project implementation areas

• Involve and assist in the implementation of agriculture-related projects and monitoring of the same

• Providing active technical support to various agriculture and allied activities and responding to queries of the farmers/ project team being undertaken in different districts

• Assist in preparation of rehion-based advisories and POPs (Package of Practices) for different crops

• Assist in data collection and analysis of various agricultural Interventions studies

• Liaison with government functionaries, government departments,Universities and KVKs

• Technical support and guidance to staff, identified farmers, SHG groups, village development committees as and when required on production systems, crop insurance, crop advisory, micro-irrigation, animal husbandry and organic cultivation

• Preparation of crop calendar for all crops grown in the project villages covering all the season i.e. Kharif, Rabi and Zaid

• Support the conduct of trainings & development manuals

• Prepare presentations and reports, produce written outputs of the implementation work and research outcomes

• Document the best practices and maintaining data base

• Contribute to the research on agriculture component

• Perform any other team responsibilities / duties as assigned from time to time

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs