11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

Profile: Business Development Executive / Associate Investment Manager / Investment Manager

Offered CTC: Best In the Market + Lucrative Incentives (Any Fresher Grad can apply/ Immediate Joiner would be preferred)

Location: Pune,Baner

Job Responsibilities :

► Call to arrange meetings with potential customers to generate new business

► Evaluate customers' skills, and needs and build productive long-lasting relationships. Negotiate the terms of an agreement and close deals.

► Challenge any objections to get the customer to buy Business/Revenue generation > Meet personal and team sales targets.

► Call to arrange meetings with potential customers to generate new business

► Evaluate customer's skills, and needs and build productive long-lasting relationships

► Negotiate the terms of an agreement and close deals

► Challenge any objections to get the customer to buy Business/Revenue generation

► Meet personal and team sales targets, > Generate or follow through sales leads

► Generate or follow through sales leads

Skills :

► Strong communication, negotiation and interpersonal

►skills Self-motivated and driven.

Desired Candidate Profile.

➤ An emphatic communicator with a pleasant personality.

► Self-driven, well-groomed, results-oriented professional with a positive outlook.

►Structured and process-oriented.

►Zeal for multitasking.

► Comprehensive towards Facts and Figures.

ANY GRAD CAN APPLY/ IMMEDIATE JOINERS WOULD BE PREFERRED

Why Square Yards?

►Multinational company (Global Approach)

►Performance & Salary review.

►Attractive incentives & mobility across regions (global)

► Fast track growth.

►Good Incentives > Fastest Growing Cross Border Real Estate Platform

➤ Diversified role

► Multiple International Scope through Internal Job promotions

Contact Person:

Cindrella Erick

Responsibilities: 

• Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models 
• Determine Project Scope, Objectives and Dependencies
• Develop and manage a detailed project schedule, work plan and key milestones
• Determine and Define Project Resource Allocations
• Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
• Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work 
• Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
• Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team 
• Develop and manage a detailed project schedule and work plan
• Collaborate with Client on requirement changes and initiate change management process
•  Identify, document and update the project scope for changes
• Initiate appropriate review and approvals on the changes
• Evaluate and analyze the impact of changes and communicate with stakeholders
• Seek approvals and commitments on the scope, cost and schedule
• Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies 
• Review/prepare Project Plans for implementation projects and monitor resource allocation 
• Identify Stakeholder Communication Requirements on project performance metrics
• Collaborate with Product Teams on Product enhancements
• Document impact and prioritize changes to Product Backlog and timelines
• Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions 
• Track Project Closure / Handover activities to downstream teams. 

General Requirements: 

• B. Tech or an equivalent degree 
• MBA or an equivalent degree is preferred but not mandatory 
• Excellent written and verbal communication skills 
• Ability to work under pressure and adaptable to change 
• Excellent time management and problem-solving skills 
• Proficiency in MS Office tool.
• Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage 
• Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory 

•  8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.

POSITION SUMMARY:

The primary responsibility of this position is to work under prototype team, to develop/maintenance the current system.

KEY RESPONSIBILITIES AND DUTIES:

• Develop new components
• Maintenance of existing components
• Design and Documentation of the newly created job
• Attend and resolve JIRA tickets
• Design & development of screens as per requirments

QUALIFICATION

• Hands on technical resource.
• 3 – 6 years’ experience.
• Mandatory Skills:
  • lit-element/lit-html+Angular2+//React/Vue/Stencil(Experience in at least 1 of these frameworks is must)
  • HTML, HTML5, CSS, CSS3
  • JavaScript, OOPS JavaScript, jQuery
  • SQL, MySQL, database
• Optional:
  • js

• Expertise in designing and implementing enterprise scale database (OLTP) and Data warehouse solutions.
• Hands on experience in implementing Azure SQL Database, Azure SQL Date warehouse (Azure Synapse Analytics) and big data processing using Azure Databricks and Azure HD Insight.
• Expert in writing T-SQL programming for complex stored procedures, functions, views and query optimization.
• Should be aware of Database development for both on-premise and SAAS Applications using SQL Server and PostgreSQL.
• Experience in ETL and ELT implementations using Azure Data Factory V2 and SSIS.
• Experience and expertise in building machine learning models using Logistic and linear regression, Decision tree  and Random forest Algorithms.
• PolyBase queries for exporting and importing data into Azure Data Lake.
• Building data models both tabular and multidimensional using SQL Server data tools.
• Writing data preparation, cleaning and processing steps using Python, SCALA, and R.
• Programming experience using python libraries NumPy, Pandas and Matplotlib.
• Implementing NOSQL databases and writing queries using cypher.
• Designing end user visualizations using Power BI, QlikView and Tableau.
• Experience working with all versions of SQL Server 2005/2008/2008R2/2012/2014/2016/2017/2019
• Experience using the expression languages MDX and DAX.
• Experience in migrating on-premise SQL server database to Microsoft Azure.
• Hands on experience in using Azure blob storage, Azure Data Lake Storage Gen1 and Azure Data Lake Storage Gen2.
• Performance tuning complex SQL queries, hands on experience using SQL Extended events.
• Data modeling using Power BI for Adhoc reporting.
• Raw data load automation using T-SQL and SSIS
• Expert in migrating existing on-premise database to SQL Azure.
• Experience in using U-SQL for Azure Data Lake Analytics.
• Hands on experience in generating SSRS reports using MDX.
• Experience in designing predictive models using Python and SQL Server.
• Developing machine learning models using Azure Databricks and SQL Server