11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title: Java Full Stack Developer

Location: Pune

Experience: 3+ Years

Industry: IT / Software Development / E-Procurement

Job Description:

We are seeking a Java Full Stack Developer with strong experience in e-Tendering platforms and bidding management systems. The candidate will work on end-to-end development of web-based tender, auction, and bidding applications, collaborating with cross-functional teams to deliver secure and scalable solutions.

Key Responsibilities:

• Develop and maintain e-Tendering, e-Procurement, and bidding management platforms (G2B/B2B)
• Design and implement backend services using Core Java, J2EE, Servlets, JSP, Spring (Core, MVC, Boot, JPA, REST APIs)
• Build and enhance tender lifecycle modules including quotation, bidding, reverse auction, and tender evaluation
• Develop responsive UI using HTML, CSS, JavaScript
• Design, optimize, and manage MySQL databases for high-volume bidding transactions
• Implement secure authentication, authorization, and role-based access controls
• Ensure performance, reliability, and security of tender and bidding workflows
• Perform testing, code reviews, and deployments on Tomcat
• Use Git/GitHub, Maven, Eclipse/STS, VS Code for development

Key Skills:

Java, Spring Boot, REST APIs, Microservices, E-Tendering, E-Procurement, Bidding Management, Reverse Auction, Servlets, JSP, MySQL, HTML, CSS, JavaScript

Requirements:

• 3+ years of experience as a Java Full Stack Developer
• Hands-on experience with tender platforms, bidding systems, or auction-based applications
• Strong understanding of web application security and transaction handling
• Good communication and teamwork skills

Education:

• Bachelor’s degree in Engineering, Computer Science, or equivalent

• Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Additional Information

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

What you'll do:

·        Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

·        Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·        Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·        Own the quality of code and do your own testing. Write unit test and improve test coverage.

·        Deliver amazing solutions to production that knock everyone’s socks off

·        Mentor junior developers on the team

What we’re looking for:

·        Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·        A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·        A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·        Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·        Flexible and willing to accept change in priorities, as necessary

·        Demonstrable passion for technology (e.g., personal projects, open-source involvement)

·        Enthusiastic embrace of DevOps culture and collaborative software engineering

·        Ability and desire to work in a dynamic, fast paced, and agile team environment

·        Enthusiasm for cloud computing platforms such as AWS or Azure

Basic Qualifications: 

·        Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·        At least 4 years of experience designing, developing, and delivering backend applications with Node.js, TypeScript

·        At least 2 years of experience building internet facing services

·        At least 2 years of experience with AWS and/or OpenShift

·        Exposure to some of the following concepts: object-oriented programming, software engineering techniques, quality engineering, parallel programming, databases, etc.

·        Experience integrating APIs with front-end and/or mobile-specific frameworks

·        Proficiency in building and consuming RESTful APIs

·        Ability to manage multiple tasks and consistently meet established timelines  

·        Strong collaboration skills

·        Excellent written and verbal communications skills

Preferred Qualifications:

·        Experience with Apache Cordova framework

• Demonstrable knowledge of native coding background in iOS, Android

·        Experience developing and deploying applications within Kubernetes based containers

Experience in Agile and SCRUM development techniques

Job description

We are seeking a highly skilled and experienced IT Department Head with strong communication skills, a technical background, and leadership capabilities to manage our IT team. The ideal candidate will be responsible for overseeing the organization's IT infrastructure, ensuring the security and efficiency of our systems, and maintaining compliance with relevant industry standards. The role requires an

in-depth understanding of cloud technologies , server management, network security, managed IT services, and strong problem-solving capabilities.

Key Responsibilities:-

The Information Technology Manager is a proactive and hands-on IT Manager to oversee and evolve our technology infrastructure

· In this role, the Manager will manage all aspects of our IT operations, from maintaining our current tech stack to strategizing and implementing future developments

· This position will ensure that our technology systems are modern, secure, and efficient, aligning IT initiatives with our business goals

· IT Strategy & Leadership: Develop and execute an IT strategy that supports the company's objectives, ensuring scalability and security

· Infrastructure Management: Oversee the maintenance and optimization of our Azure Cloud infrastructure, AWS Cloud, and Cisco Meraki networking systems

· Software & Systems Administration: Manage Microsoft 365 administration.

· Cybersecurity: Enhance our cybersecurity posture using tools like Sentinel One, Sophos Firewall and other tools

· Project Management: Lead IT projects, including system upgrades and optimizations, ensuring timely delivery and adherence to budgets

· Team Leadership: Mentor and guide a small IT team, fostering a culture of continuous improvement and professional development

· Vendor Management: Collaborate with external vendors and service providers to ensure optimal performance and cost-effectiveness

· Technical Support: Provide high-level technical support and troubleshooting for IT-related issues across the organization and client in USA Other duties as needed

· IT Audit & Compliance: Conduct regular audits to ensure IT processes are compliant with security regulations and best practices (GDPR, SOC2, ISO 27001), ensuring readiness for internal and external audit.

· Documentation: Maintain thorough and accurate documentation for all systems, processes, and procedures to ensure clarity and consistency in IT operations.

Preferred Skills:-

. Experience with SOC 2, ISO 27001, or similar security frameworks.

. Experience with advanced firewall configurations and network

architecture.

Job Type: Full-time

Benefits:

• Paid sick time

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• IT management: 2 years (Required)

Work Location: In person

Wednesday is a digital agency. We work with startups and enterprises to build digital products for their users.

At our core, we are a group of makers - designers, developers, product & project managers. We care about our work and think of it as a craft. We're always learning so we can build better and faster.

As a Technical Lead, your time will be divided between programming and technical oversight.

Core Responsibilities

• Code Reviews: Review all pull requests to ensure features are built correctly following the conventions and guidelines of the project.
• Communication: Work with your team to ensure they understand all the requirements clearly.
• Architecture: Have a clear picture of the system architecture in mind. Lead your teams to implement that design.
• Learn: Learn from the practices followed by other teams and evangelize your learnings.

Skills Required

• Technical expertise with our tech stack - JS, Nodejs, React, and AWS.
• Understanding of Agile processes and methodologies.
• Understanding of the continuous software delivery process using CD.
• The ability to debug corner cases, hypothesize and fix bugs.

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies

Responsibilities:

• Writing reusable, testable, and efficient code

• Design and implementation of low-latency, high-availability, and performant applications

• Integration of user-facing elements developed by front-end developers with server side logic

• Implementation of security and data protection

• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance (depending on the specific project)

• Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Basic knowledge of machine learning algorithm and libraries like keras, tensorflow, sklearn.