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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Company Description

iGuru is a software development company specializing in innovative school and college management software solutions. Our flagship product, the iGuru School Management Software, streamlines administrative processes and enhances efficiency for educational institutions.

Industry Type: Software as a service ( SaaS )

Expected Start Date: Immediate joining'

Job Summary

We are seeking an Area Sales Manager to join our team. The ideal candidate will be responsible for driving sales in their designated area and achieving sales targets.

Key Responsibilities ·

Develop and execute sales strategies to achieve sales targets and increase market share in the designated area. ·

Build and maintain strong relationships with key customers, schools, and educational institutions to understand their needs and provide tailored solutions. ·

Analyze sales metrics and market trends to identify opportunities for improvement and adjust strategies accordingly. ·

Collaborate with the marketing team to develop and implement effective sales campaigns and promotional activities.

· Coordinate with other departments, such as product development and customer service, to ensure customer satisfaction and meet their evolving needs.

· Prepare and present regular sales reports to the senior management team. ·

Stay updated with industry trends, competitor activities, and market dynamics to identify new business opportunities.

Interested candidates mail your resumes to aishwaryaatigurudotguru ( email format)

Responsibilities:

• PowerPoint presentation editing/creation, extensive graphing and charting in Excel, and general desktop publishing duties.
• Help the business development team in preparing collaterals by editing business presentations to make them client ready.
• Follow design and brand standards.
• Improve and revise graphics file as necessary. Good design principles.
• Work with design team to edit educational material.
• Design and edit expert level PowerPoint presentations.
• Use deep knowledge of Illustrator, Photoshop, Excel and Word.
• Apply creative layout solutions to presentation slides.
• Execute complex and ambiguous edits with minimal direction.
• Support all design decisions with creative, strategic and/or business reasoning.

Mandatory requirements:

• Excellent design skills, and experience with formatting business presentation and documentation
• Team player.
• Preferred experience in Animation, Infographics, and Slide Designing.
• Minimum 1 year of experience of PowerPoint Designing in eLearning content development of educational Industry.

• Well versed in MS Office tools (PowerPoint, Word, Excel & Visio) is of vital importance.
• Having a workable knowledge of Adobe tools is required to work with Photography, Illustrations, etc.
• Should know elements like color theory, typography and layout
• Knowledge of the design principles, document production and print / digital processes.
• Graphics Animations Skill is required

• Typing speed required min 30 WPM in Marathi and English Language.

Job Description: 

3+ years of experience as a JAVA/J2EE technologies developer in delivering highly available and scalable applications in a cloud operating environment. - Expertise in Spring framework and equivalent. 

• Experience in developing Java Microservices using spring boot, docker, Kubernetes etc. 
• Programming expertise in Java, JavaScript; and familiarity with other languages.
• Experience building, testing, and consuming REST APIs is a must have experience. 
• Experience with high-throughput messaging technologies and patterns; Kafka and/or related technologies a plus. 
• Exposure to databases of any types relational, analytical, columnar, etc; including MySql. 
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus. 
• Expertise in Object-Oriented Development. 
• Experience working in an Agile/Scrum-inspired delivery methodology. - Expertise with database programming, transaction management. Expertise with build tools – MAVEN, Gradle. 
• Expertise in design patterns and data structures. 
• Good understanding of Unit test tools. 
• Good analytical skills to break down requirements and solve complex problems. 
• Good understanding of Source control toolsets. 
• Well-developed verbal and written communication skills. 
• Proven track record to meet aggressive timelines.

Required Skills:

Good to have

• Understanding CI tools like Jenkins, Bamboo. 
• Experience with Google Cloud Platform or equivalent. 
• Experience with Microservices and/or Monolith to Microservice migration.
• Experience with frontend technologies like to react, angular is a plus
• Good Linux experience

Profile:

We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced UI/UX Designer (at least 2 years) who has hands-on experience of Prototyping and Designing Tools. You will be responsible for Designing and Creating all Prototypes, Wireframes, User Flows and Graphic User Interface Elements.

Responsibilities: 

• Designing and Creating all Prototypes, Wireframes and User Flows
• Designing and Creating all Graphic User Interface Elements
• Creating and Editing Vector and Raster Images
• Testing, Repairing Defects (e.g. Responsiveness).
• Collaborating with Frontend Developers and Integrating with Frontend Components

Requirements: 

• Bachelor’s Degree or Diploma in Design, Computer, or similar
• Hands-on experience as a UI/UX Designer for Web and Mobile (at least 2 years)
• Hands-on experience of Prototyping Tools like Figma (preferred) 
• Hands-on experience of Prototyping Tools like Adobe XD, Invison, Sketch, or similar
• Hands-on experience of Designing Tools like Illustrator, Photoshop, InDesign or similar
• In-depth knowledge of Prototyping, Wireframing and User Flows
• In-depth knowledge of Vector and Raster Image Creation and Editing
• Working knowledge of Design Thinking
• Basic knowledge of HTML5 and CSS3

• 3+ years of professional experience in Vue.js and object orientated programming
• Highly proficient in JavaScript, modern JavaScript, HTML, CSS
• Highly proficient in Vue.js framework 
• Proficient in using Git as a control system 
• (Include any other related frameworks, libraries, or any other technology)
• (Include any other required certification or education level)

We are on a quest to find a Senior Software Developer - Scala with several years of experience who will help us in extending and maintaining our platform

 You will join a cross functional team with different nationalities, backgrounds and experience levels. The agile team is co-located including the Product Managers

You will collaborate with all team members in order to deliver the best solutions that enhance our platform

About Springer Nature India Pvt. Ltd:

 Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: http://group.springernature.com">group.springernature.com and follow @SpringerNature

If you are still wondering, why should you work with us. Here are 5 reasons why?

1. Springer Nature is one of the world's largest publishing company. Nobel laureates publish their research at Springer.
2. We are truly a digital organization and Springer Nature Pune is at the helm of this digitization.
3. We not only believe but preach providing good work life balance to our employees.
4. We are investing in building our products using machine learning and NLP.
5. We work in latest technologies like AWS and Scala.

About the team:

Backend - Adis – PV is a scientific analysis platform being built for extracting content from scientific articles and providing meaningful insights

Insights are then published in a structured way, so that they can be made accessible to end users, via feeds delivery or through the platform

Backend - Adis – PV will be a production system for all databases under one IT landscape and under one umbrella.

Job Type: Permanent    
                                   

Job Location: Magarpatta City, Pune - India  (Work from home until further notice)

Years of Experience 6 to 10 years

What we are looking for

Educational Qualification:

B.Sc., BCA, BCS, B.E., B.Tech, M.Tech, MCA and M.Sc.

Skill Matrix:

Primary Language Skills: Java 8, Scala

Framework: Play Framework

Messaging: Rabbit MQ

Ideologies: TDD / ATDD, Pair Programming

Database: SQL and NoSQL

Challenges

• You will help us continuously improving our platform
• Together we will create best in class services that support the needs of our customers
• Taking part of team ceremonies like grooming, planning and retrospective
• Develop new features
• Improve code quality by doing pair programming or code reviews
• Continuously improve and monitor our product
  
  

Key Responsibilities

• Own and consistently deliver high quality end-to-end product features keeping in view technical & business expectations
• Add meaty features to the product which will deliver substantial business value
• Pioneer clean coding and continuous code refactoring
• Understands and appreciates existing design and architecture of the product
• Understands pros and cons of various technology options available
• Takes technical ownership of some of sub-systems of the product
• Makes changes in the product designs to achieve required business value / mileage
• Identify and addresses technical debts
• Understands technical vision and road-map of the product and expectations
• Understands purview of key pieces of deliverables and own few of these pieces

Day at work

• Pioneer proof of concepts of new technologies keeping in view product road-map and business priorities
• Self-study and share his / her learning within the team and across teams
• Provide required help to other team-members
• Pioneer in various team events and work towards objectives of these events
• Make meaningful suggestions to make ceremonies more effective
  
  

About You

• You have several years of experience with Software Development
• You have worked successfully with product teams in the past and ideally have some experience with mentoring junior developers
• You like working in a collaborative environment where there is collective ownership of the code
• You work in a Continuous Integration and always strive for Continuous Delivery
• You like to share and enable others to increase your whole team's performance