11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Role Description

This is a full-time on-site role for a Data Science Trainer at Technobrilliant Learning Solutions in Pune. The Data Science Trainer will be responsible for conducting science education classes, teaching physics and mathematics concepts, creating lesson plans, and delivering high-quality education to students.

Qualifications

• Qualified Teacher with expertise in lesson planning
• Strong communication and presentation skills
• Ability to engage and motivate students
• Bachelor's or Master's degree in a relevant field (e.g., Data Science, Computer Science)
• Experience in data science or related industry is a plus

We are hiring for Salesforce Community Cloud

8+ years of experience

3 yrs experience in Salesforce Community development.

Expert in Lightning component development

Should be able to set up and manage communities

Should be able to customize Communities

Should have experience on salesforce Integrations

Should some exposure to Mulesoft Any point Platform

Collaborating with the client to understand their business objectives and shepherding them through the intricacies of the Salesforce platform. Analyze and review of business, functional, and technical requirements

Design and create application architecture and develop solutions that achieve the customer’s objectives that are secure, scalable and maintainable; translating business requirements into systems, services, and solutions. Implementing automation to improve processes

Participate in project team meetings and communicate effectively with business and technical team members and stakeholders, include across team and organizational boundaries

Reporting project status as required

#hiring #community #salesforce #salesforcecommercecloud #salesforceconsultant #salesforcecommunity #sfdc

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Bachelor's/master’s degree or equivalent experience in computer science
• Overall, 10-12 years of experience with at least 4 years of experience with Jitterbit Harmony platform and Jitterbit Cloud.
• Should have the experience to technically lead groom developers who might be geographically distributed
• Knowledge of Change & Incident Management process (JIRA etc.)

RESPONSIBILITIES:

• Responsible for end-to-end implementation of integration use case using Jitterbit platform.
• Coordinate with all the stakeholders for successful project execution.
• Responsible for requirement gathering, Integration strategy, design, implementation etc.
• Should have strong hands-on experience in designing, building, and deploying integration solution using Jitterbit harmony Platform.
• Should have developed enterprise services using REST based APIs, SOAP Web Services and use of different Jitterbit connectors (Salesforce, DB, JMS, File connector, Http/Https connectors, any TMS connector).
• Should have knowledge of Custom Jitterbit Plugins and Custom Connectors.
• Experience in Jitterbit implementations including security, logging, error handling, scalability and clustering.
• Strong experience in Jitterbit Script, XSLT and JavaScript.
• Install, configure and deploy solution using Jitterbit.
• Provide test support for bug fixes during all stages of test cycle.
• Provide support for deployment and post go-live.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing,
• Understand the requirements, create necessary documentation, give presentations to clients and get necessary approvals and create design doc for the release.
• Estimate the tasks and discuss with the clients on Risks/Issues.
• Working on the specific module independently and test the application. Code reviews suggest the team on best practices.
• Create necessary documentation, give presentations to clients and get necessary approvals.
• Broad knowledge of web standards relating to APIs (OAuth, SSL, CORS, JWT, etc.)

Immediate Opening || Switch / Online Testing || Pune / Chennai

Greeting from Verinite Technologies Pvt LTD.

G'day to you, we trust you are well.

We have an Opening for Switch/ Online Testing @ Pune/ Chennai

Looking for candidates who can join us in short notice * Joining bonus available.

WHO IS Verinite?

Verinite is a Consulting, IT services & Information Security Company catering to the clients in banking domain. The core domain expertise is concentrated towards cards, payments, core banking and lending solutions. Verinite provides complete range of Consulting and IT services by leveraging the domain, application and technology expertise.

For more details visit http://www.verinite.com/

Essential Skills for a Job Role:

• Looking for a candidate with having experience as in Switch (Online Testing).
• Candidate should have good knowledge in Acquiring and Issuing concepts of credit cards.
• Candidate should have strong knowledge in Authorizations, ISO messages and its data elements.
• Candidate should be good in transaction processing, merchant settlements. Scheme and Interchange fees.
• Candidate should have basic understanding of Merchant on boarding, ATM and POS device testing.
• Candidate should have worked in Online and Offline scheme certification testing with Visa and MasterCard.
• Should have basic knowledge of CMS (Host systems). How transactions are processed in CMS.
• Should have knowledge about Simulator configuration, setup and connection with Host system.
• Should have good communication skills and coordination with client.
• Good to have experience in Smart Vista,Postilion.

We do have various opening in cards and payment domain (Fintech), you can refer your colleagues, relatives as well.

Open Positions: https://verinite.com/current-openings/

• Individual with 5+ years of experiences in developement
• Resolve technical issues raised by the team
• accountability of the product
• can handle deployment and releases
• should have .net core mvc and angular is good to have.

• Proven 4+ years of Java Experience and preferably on Android App Development
• Strong knowledge of Android SDK, different versions of Android
• Added advantage if one has exposure to Android MDM APIs
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical
• requirements
• Familiarity with cloud message APIs and push notifications
• Proficient understanding of code versioning tools, such as Git

Job title: Azure Architect

Locations: Noida, Pune, Bangalore and Mumbai

Responsibilities:

• Develop and maintain scalable architecture, database design and data pipelines and build out new Data Source integrations to support continuing increases in data volume and complexity
• Design and Develop the Data lake, Data warehouse using Azure Cloud Services
• Assist in designing end to end data and Analytics solution architecture and perform POCs within Azure
• Drive the design, sizing, POC setup, etc. of Azure environments and related services for the use cases and the solutions
• Reviews the solution requirements support architecture design to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
• Must possess good client-facing experience with the ability to facilitate requirements sessions and lead teams
• Support internal presentations to technical and business teams
• Provide technical guidance, mentoring and code review, design level technical best practices

Experience Needed:

• 12-15 years of industry experience and at least 3 years of experience in architect role is required along with at least 3 to 4 years’ experience designing and building analytics solutions in Azure.
• Experience in architecting data ingestion/integration frameworks capable of processing structured, semi-structured & unstructured data sets in batch & real-time
• Hands-on experience in the design of reporting schemas, data marts and development of reporting solutions
• Develop batch processing, streaming and integration solutions and process Structured and Non-Structured Data
• Demonstrated experience with ETL development both on-premises and in the cloud using SSIS, Data Factory, and Azure Analysis Services and other ETL technologies.
• Experience in Perform Design, Development & Deployment using Azure Services ( Azure Synapse, Data Factory, Azure Data Lake Storage, Databricks, Python and SSIS)
• Worked with transactional, temporal, time series, and structured and unstructured data.
• Deep understanding of the operational dependencies of applications, networks, systems, security, and policy (both on-premise and in the cloud; VMs, Networking, VPN (Express Route), Active Directory, Storage (Blob, etc.), Windows/Linux).

Mandatory Skills: Azure Synapse, Data Factory, Azure Data Lake Storage, Azure DW, Databricks, Python