11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Company Name – Wissen Technology

Location :  Pune / Bangalore / Mumbai (Based on candidate preference)

Work mode: Hybrid 

Experience: 5+ years

Job Description

Wissen Technology is seeking an experienced C# .NET Developer to build and maintain applications related to streaming market data. This role involves developing message-based C#/.NET applications to process, normalize, and summarize large volumes of market data efficiently. The candidate should have a strong foundation in Microsoft .NET technologies and experience working with message-driven, event-based architecture. Knowledge of capital markets and equity market data is highly desirable.

Responsibilities

• Design, develop, and maintain message-based C#/.NET applications for processing real-time and batch market data feeds.
• Build robust routines to download and process data from AWS S3 buckets on a frequent schedule.
• Implement daily data summarization and data normalization routines.
• Collaborate with business analysts, data providers, and other developers to deliver high-quality, scalable market data solutions.
• Troubleshoot and optimize market data pipelines to ensure low latency and high reliability.
• Contribute to documentation, code reviews, and team knowledge sharing.

Required Skills and Experience

• 5+ years of professional experience programming in C# and Microsoft .NET framework.
• Strong understanding of message-based and real-time programming architectures.
• Experience working with AWS services, specifically S3, for data retrieval and processing.
• Experience with SQL and Microsoft SQL Server.
• Familiarity with Equity market data, FX, Futures & Options, and capital markets concepts.
• Excellent interpersonal and communication skills.
• Highly motivated, curious, and analytical mindset with the ability to work well both independently and in a team environment.

Education

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

Job Description

We are seeking a highly skilled Sr. Fullstack Mobile Developer with a passion for crafting exceptional mobile experiences and robust backend systems. This role demands a deep understanding of React Native, Node.js, and modern cloud ecosystems like AWS, combined with a commitment to best practices and continuous improvement.

As part of our team, you will work closely with cross-functional teams to design, build, and maintain high-performance mobile applications and scalable backend solutions for our clients. The ideal candidate is a team player with a growth mindset, a passion for excellence, and the ability to energize and inspire those around them.

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 4-6 years of professional experience as a Fullstack Developer, with at least 3 years in mobile development using React Native.
• Proven expertise in building and scaling mobile applications and backend systems in a services environment.
• Strong proficiency in Python or Node.js, AWS, and database technologies (SQL and NoSQL).
• Experience implementing CI/CD pipelines and automation tools.
• Deep knowledge of software engineering best practices, including clean code principles and test-driven development.
• Familiarity with AI copilots and a willingness to incorporate AI-driven tools into workflows.
• Excellent communication and collaboration skills, with the ability to inspire and influence teammates.
• Demonstrated growth mindset, passion for learning, and a commitment to excellence.
• A perfectionist attitude with an eye for detail and a drive to deliver outstanding results.
• Prior experience working with a services company is a must.

Benefits

• Creative Freedom: A culture that empowers you to innovate and take bold product decisions for client projects.
• Comprehensive Healthcare: Extensive health coverage for you and your family.
• Tailored Growth Plans: Personalized professional development programs to help you achieve your career aspirations.

skills:Automation Testing,Selenium,Cucumber,CI/CD , Agile.

Test Automation:

• Role Overview

• • Highly-skilled test automation engineer to design automation tests. Test automation engineers' duties include designing automation scripts and finding solutions for automation problems.

• Key Knowledge

• • 2+ years of experience as a Test Automation Engineer or QA Engineer/Tester.
  • Expertise in test automation toolkits such as Selenium, Cucumber (or others).
  • Experience in CI/CD Model.
  • Understanding of testing protocols.
  • Familiarity with the software development process.
  • Works in an agile setting.
  • Previous experience in software development.

1. Develop and implement sales strategies and tactics to drive revenue growth for the company's corporate sales division

2. Identify new business opportunities and establish strong relationships with potential clients to expand the company's customer base

3. Execute effective sales pitches and presentations to showcase our products and services, highlighting their unique value proposition to potential clients

4. Conduct thorough market research to understand industry trends, competitor activities, and customer needs, ensuring our offerings remain competitive and relevant

5. Collaborate closely with cross-functional teams, including marketing and product development, to align sales efforts with overall company objectives

6. Manage the entire sales cycle, from lead generation to closing deals, while meeting or exceeding sales targets and KPIs

7. Maintain accurate and up-to-date sales records and reports, providing regular feedback and insights to the management team to drive continuous improvement

We are seeking a highly motivated and dynamic corporate sales executive to join our team at Setup Mastery. As a key member of our sales division, you will play a pivotal role in driving revenue growth by developing and implementing effective sales strategies. With your exceptional sales pitch skills and excellent communication abilities, you will identify new business opportunities and build strong relationships with potential clients. Your deep understanding of sales processes and market dynamics, coupled with your ability to effectively communicate the unique value of our products and services, will be instrumental in closing deals and exceeding sales targets.

SEAMEDU- ACADEMIC ADVISOR

Company Name, Profile, Work Culture: Seamless Education and Services Pvt. Ltd (SEAS)

Seamedu - School of Pro Expressionism a full fledge media school producing world class talent in Media & Entertainment (M & E) fields of Film Making, Animation, Game Design & Development, Visual Effects, Sound Engineering, Photography, and Broadcast Journalism. Seamedu is an institution that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Game. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – http://www.seamedu.com/">www.seamedu.com.

Job Description:

Business Development

1. Handling fresh enquiries via phone call, email, walk-ins and assisting with their educational goals.
2. Provide academic advising and guidance to prospective lead, students from the point of enquiry to enrolment.
3. Adhere to defined outreach timelines accurately and consistently; responding to student outreach within a 24-48 hour window.
4. Follow up calls/emails to the prospective students
5. Updating CRM effectively and adhering to admission process.
6. Achieve Admission goals for programs
7. Submit daily activity report to immediate superior
8. Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
9. Analysis of earlier marketing data to support fresh marketing plans

Student Relations

1. Attendance Management
2. Student Relations & Grievance Handling
3. External Visits & Events Coordination

    Specific Skill Set :

• Professional experience in achieving admissions for academic program.
• Familiarity with higher education and online learning environments.
• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: 1 to 5 years

Location(s) of Job: Pune

Minimum Education Requirements: Graduate in any stream with relevant experience

No of rounds of Interviews: 3

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi

 Any other skill set:

• Enjoys working with people of all ages, from youth to parents and college staff
• Efficiently organized, with the ability to maintain detailed records
• Time management and follow-up skills