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ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Amazon Web Services (AWS)About NonStop io Technologies:
NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.
Brief Description:
We are looking for a skilled and proactive DevOps Engineer to join our growing engineering team. The ideal candidate will have hands-on experience in building, automating, and managing scalable infrastructure and CI CD pipelines. You will work closely with development, QA, and product teams to ensure reliable deployments, performance, and system security.
Roles and Responsibilities:
● Design, implement, and manage CI CD pipelines for multiple environments
● Automate infrastructure provisioning using Infrastructure as Code tools
● Manage and optimize cloud infrastructure on AWS, Azure, or GCP
● Monitor system performance, availability, and security
● Implement logging, monitoring, and alerting solutions
● Collaborate with development teams to streamline release processes
● Troubleshoot production issues and ensure high availability
● Implement containerization and orchestration solutions such as Docker and Kubernetes
● Enforce DevOps best practices across the engineering lifecycle
● Ensure security compliance and data protection standards are maintained
Requirements:
● 4 to 7 years of experience in DevOps or Site Reliability Engineering
● Strong experience with cloud platforms such as AWS, Azure, or GCP - Relevant Certifications will be a great advantage
● Hands-on experience with CI CD tools like Jenkins, GitHub Actions, GitLab CI, or Azure DevOps
● Experience working in microservices architecture
● Exposure to DevSecOps practices
● Experience in cost optimization and performance tuning in cloud environments
● Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or ARM
● Strong knowledge of containerization using Docker
● Experience with Kubernetes in production environments
● Good understanding of Linux systems and shell scripting
● Experience with monitoring tools such as Prometheus, Grafana, ELK, or Datadog
● Strong troubleshooting and debugging skills
● Understanding of networking concepts and security best practices
Why Join Us?
● Opportunity to work on a cutting-edge healthcare product
● A collaborative and learning-driven environment
● Exposure to AI and software engineering innovations
● Excellent work ethic and culture
If you're passionate about technology and want to work on impactful projects, we'd love to hear from you!
About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.
What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches
Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.
Benefits :
- Fixed + variable pay
- Flexi work hours
Google Analytics- MSMEx is a business advisory platform which connects Micro, Small & Medium Enterprises (MSMEs) & Start-ups with leading industry experts for professional advice & mentoring.
- Our goal is to bring world-class business management support in a micro advisory format to MSMEs at highly-affordable price points, so they can scale to their full potential faster with qualified guidance, expert mentoring and hand-holding.
- We take a customer-centric approach in our product development and measure our success using defined business metrics.
- We are a small team with diverse background & experiences. We work hard as a team - and appreciate the meaningful contribution of each other. We celebrate the journey and milestones and don- t wait for destination.
Responsibilities :
- Perform market research and competitive analysis
- Understand user needs, pain points & behaviour
- Develop & drive product direction and strategy
- Own the product roadmap, milestones and KPIs
- Collect & gather the requirements from different stakeholders to write PRDs & User
Stories.
- Define Acceptance Criteria & KPIs for each product feature
- Preparing Wireframes to explain the feature requirements to UI/UX Team
- Managing & Planning Sprints, Backlog & UAT
- Oversee product execution from inception to delivery
- Define and execute go-to-market plans /strategies along with marketing team
- Work with design, engineering, operations & marketing teams to set priorities & achieve the product and business goals
- Own the product tracking & analytics to gain insights for product iteration
Requirements:
What we are looking for:
- BE/BTech or MBA with relevant experience of 3-5 years
- Strong Analytical Skills with ability to formulate data driven decisions
- Own a track record of building interesting mobile products
JOB DESCRIPTION - PRODUCT MANAGER :
- Experience in Agile Product Development Process
- Exceptional Written & Verbal Communication Skills
- Cross-Functional Team Management
- A Team Player with an Entrepreneurial spirit
- Embrace change, and thrive in a fast-paced start-up environment
Tools:
- Project Management: JIRA, Slack etc
- Wireframing Tools: Framer etc
- Analytics: Google Analytics, Google Tag Manager, Facebook Analytics, Metabase, Tableau etc
- MS Office: Excel, Power Point, Word etc
Why MSMEx?
- You want to work directly with cofounders & serial entrepreneurs
- You love challenges and independently solve them
- You love to work in fast paced start-up environment
- You want fast paced growth in your career
Location: Preferred Mumbai in long run. For 2021 can work from anywhere.
Java
Spring Boot
USA based product engineering company.Medical industry
Amazon Web Services (AWS)
DockerTotal Experience: 6 – 12 Years
Required Skills and Experience
- 3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
- 3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
- Building and running Docker images and deployment on Amazon ECS
- Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
- Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
- Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
- Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
- Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
- Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
- Understanding of IAM, RBAC, NACLs, and KMS
- Good communication skills
Good to have:
- Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
- Knowledge of database administration such as MongoDB.
- Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
Responsibilities
- Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
- Establish and promote DevOps thinking, guidelines, best practices, and standards.
- Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.
- Smart & quick learners.
- Min 12th Pass
- Excellent communication skills
- Proficient in computer operation
- Age between 18-22 years
Python
Flask
DjangoLooking for a Python Backend Developer to join our client’s award-winning, talented team,
building the next generation automated drone applications for our global customers.
Some Roles/Responsibilities
● Designing, implementing and deploying updates, features to the company’s cloud
backend system. The work typically requires writing RESTful APIs.
● Derive key metrics from the system to estimate system health and performance.
● Prepare automated test suites for continuous health monitoring of the backend
systems.
● Perform load testing to understand potential scale issues and take corrective
measures.
● Integrate tools for incidence report and response, to ensure high availability of
the backend system.
● Drive Security practices implementation. (Troubleshoot incidents, identify root
cause, configuration, fix and document problems, patching systems for
vulnerabilities, and implement preventive measures)
● Maintain codes, users and API documentation.
● Setting up the CI/CD automation environment for web applications using
Jenkins/ECS.
● Manage Linux Virtual machines on EC2 ensuring correct VPC, Security Group
settings.
● Integrate automated data pipelines to enable analysis of usage patterns on 3rd
party analytics platforms.
Experience required: 3+ years relevant experience
Must Haves Skils-
Flask/Django, Python Backend Exp, Exp in Websockets, Async IO
Notice Period- Immediate/1months/ 2 months negotiable
.NET
C#
HTML/CSSJob Title: .Net Developer
Experience- 2-4 years
Qualification- BE/BTech/ME/MTech/MCA or equivalent
Location: Pune
Job Description
.Net Developer
- Designing Web pages in ASP.NET technology
- Coding in C# (Building the application’s Business Logic and other related software code)
- Hands on experience on SQL Server
- NET, C#, .NET framework 3.5 work experience
- Experience in Framework 4.5 / Bootstrap / HTML 5 / JQuery / LINQ to SQL
- Requirement gathering through client interaction
- Understanding of change request processes and other software development processes and preparing technical documentation
- Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
- Doing Manual unit Testing of the software developed
- Experience in Deployment and Build management
- Consulting clients/colleagues concerning the maintenance and performance of software applications and obtaining information, clarify details and implement information
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