11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

About the role

We are looking for talented Senior Backend Engineers (5+ years of experience) to join our team and take ownership of different parts of our stack. You will be working alongside a team of Engineers locally and directly with the U.S. Engineering team on all aspects of product/application development. You will leverage your experiences and abilities to inform decisions across product development and technology. You will help us build the foundation of our 2nd Headquarters in Pune: its culture, its processes, and its practices. There are a ton of interesting problems to solve, so come hungry. If your colleagues describe you as curious, driven, kind, and creative you are a culture fit.

What Success Looks Like

• You write, review and ship code in production. Your employer or client's success depends on the software you build
• You use Generative AI tools on a daily basis to enhance the quality and efficacy of your software and non-software deliverables
• You are a self-starter and enjoy working with minimal supervision
• You evaluate and make technical architecture decisions with a long-term view, optimizing for speed, quality, and safety
• You take pride in the product you create and the code that you write
• Your team can rely on you to get them out of a sticky situation in production
• You can work well on a team of sales executives, designers and engineers in an in-person environment
• You are passionate about the enterprise software development lifecycle and feel strongly about improving it
• You are a first principles engineer who exercises curiosity about the technologies you work with
• You can learn quickly about technologies, software and code that you are not familiar with, often from rudimentary documentation
• You take ownership of the code that you write, and you help the team operate with everything that you build, throughout its lifecycle
• You communicate openly and solicit feedback on important decisions, keeping the team aligned on your rationale
• You exercise an optimistic mindset and are willing to go the extra mile to make things work

Areas of Ownership

Our hiring process is designed for you to demonstrate a generalist set of capabilities, with a specialization in Backend Technologies.

Required Technical Experience (MUST HAVE):

• Expertise in Python -
• Deep hands-on experience with Terraform -
• Proficiency in Kubernetes -
• Experience with cloud platforms (GCP strongly preferred, AWS/Azure acceptable) -

Additional experience with some of the following:

• Backend Frameworks and Technologies (Node.js, NuxtJS, Express.js)
• Programming languages (JavaScript, TypeScript, Java, C++, Go)
• RPCs (REST, gRPC or GraphQL)
• Databases (SQL, NoSQL, Postgres, MongoDB, or Firebase)
• CI/CD (Jenkins, CircleCI, GitLab or similar)
• Source code versioning tools such as Git or Perforce
• Microservices architecture

Ways to stand out

• Familiarity with AI Platforms
• Extensive experience with building enterprise-scale applications with >99% SLAs
• Deep expertise across the full required stack: Python, Terraform, Kubernetes, and GCP

You'll Get...

• Competitive Salary
• Medical Insurance Benefits
• Employer Provident Fund contributions with Gratuity after 5 years of service
• Company-sponsored US onsite trips for high performers, based on business requirements
• Potential international transfer support for top performers, based on business requirements
• Technology (hardware, software, trainings, etc.) equipment and/or allowance
• The opportunity to re-shape an entire industry
• Beautiful office environment
• Meal allowance and/or food provision on site

Culture

Who we are: Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years. There, he was promoted 5 times in 6 years and was transferred to the NVIDIA Headquarters in Santa Clara, California. After making significant contributions to NVIDIA, he proceeded to attend Harvard for his dual Masters in Engineering and MBA from HBS. Our other Co-Founder/CEO is a successful Serial Entrepreneur who has built multiple companies. As a team, we work very hard, have a curious mind-set, and believe in a low-ego high output approach.

Upload CV On - https://magicworksitsolutions.com/sales-executive/

As a Sales Executive at Magic works IT Solutions Pvt Ltd a Digital Marketing Agency, you will play a crucial role in driving revenue growth by acquiring new clients and fostering strong relationships with existing ones. You will be responsible for understanding client needs, presenting tailored digital marketing solutions, and closing deals. The ideal candidate is a dynamic and results-oriented individual with a passion for digital marketing and a proven track record in sales.

Experience: 2 to 4 years

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.

• Proven experience in B2B sales, preferably within the digital marketing industry.

• Strong understanding of digital marketing concepts and strategies.

• Excellent communication and presentation skills.

• Ability to work independently and collaboratively in a team environment.

• Results-driven with a focus on achieving and exceeding sales targets.

• Familiarity with CRM software and other sales tools.

Key Responsibilities:

1. Client Acquisition:

• Identify and target potential clients through market research, networking, and lead generation.

• Conduct outreach to prospects through various channels, including cold calling, emails, and social media, to present our digital marketing services.

2. Consultative Selling:

• Understand clients’ business objectives and challenges to offer customized digital marketing solutions.

• Conduct thorough needs assessments and provide clients with clear insights into how our services can address their specific goals.

3. Proposal Development:

• Collaborate with the internal team to create comprehensive and compelling proposals that showcase our services and align with client needs.

• Present proposals to clients in a clear and persuasive manner, addressing any questions or concerns.

4. Relationship Management:

• Build and maintain strong, long-lasting relationships with clients.

• Act as the main point of contact for clients, ensuring their satisfaction and addressing any issues that may arise.

5. Sales Target Achievement:

• Set and achieve monthly, quarterly, and annual sales targets.

• Continuously assess and improve sales strategies to maximize revenue opportunities.

6. Market Intelligence:

• Stay informed about industry trends, competitors, and emerging technologies in the digital marketing space.

• Provide feedback to the team regarding market demands and client preferences.

As a Full Stack Developer; you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug, and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

Requirements:

• Backend: Spring (JAVA), Spring Boot, Laravel (PHP), MySQL, NoSQL, NGINXPlus.
• Frontend: Angular 5+ Ngrx/store5
• Infrastructure: Google cloud platform (App Engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Pusher.io (WebSockets), Filestack, Postmark app, 4 Tools: Postman app, JIRA.
• Rest APIs, Microservices, Agile, Oauth, Message Queue, Git.
• 6 years proven experience as a Full Stack Developer or similar role.
• Experience working with service-oriented architectures and web-based solutions.
• Familiarity with common stacks.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) and UI/UX design.
• Experience working on Agile processes (Scrum, Kanban).
• Experience working on the AWS technologies.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Degree in B. tech/BE.

Senior UI developer

Pune, India  Information Technology (IT)

Senior UI developer:

Glowing Bud is a leading SaaS Product company working with cutting edge e-Sim technology and known for its quality and integrity.

We deliver what matters the most. We work with a wide range of clients across numerous types of engagements, so flexibility is our key to success. We are looking for a highly motivated Sr. UI Developer. We need a self-starter who excels in fast-paced start-up environments and thrives on service and relationships.

What You’ll Do:

• Developing new user-facing features using Node

• Reviewing application requirements and interface designs

• Identifying web-based user interactions

• Developing and implementing highly responsive user interface components using concepts

• Create comprehensive sitemaps, wireframe systems, and process flows for large- scale solutions

• Utilize low-fidelity, medium-fidelity, high-fidelity prototypes across different stages of the design process

• Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints

• Documenting application changes and developing updates

• Define processes and deliverables that meet project goals and are reasonable within operational, cultural and technology constraints

Requirements:

• 5 to 8 years of hands-on experience in the following:

• Developing new user-facing features using Figma to HTML, CSS, JS, Angular, Git

• Creating comprehensive sitemaps, wireframe systems, and process flows for large- scale solutions

• Optimizing components for maximum performance across a vast array of web- capable devices and browsers

• Developing detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications

• Utilising low-fidelity, medium-fidelity, high-fidelity prototypes across different stages of the design process.

Benefits:

• Full-time, permanent role and first-class status from day one

• Competitive salary

• Generous Holidays and Paid Time Off

• Paid for Exams and Certifications

• Work with cutting-edge technology - NO legacy systems!

• No after-hours on-call service

• Paid Online Continuing Education

• Internal Training

• Fun corporate events

Roles & Responsibilities

• Acquire targeted business clients by actively optimizing pipelines and sourcing new leads by a daily cold call on the field until they are engaged.
• Maintain relationships with prospective, new & existing clients to add on new services and increase the business revenue.
• Achieve forecasted sales goals. 
• Manage the sales funnel and source leads and take daily follow-up with them for acquisition
• Plan and execute sales activities that will ensure sales growth objectives.
• Be able to properly demonstrate product presentation and benefits of Company instrumentation to customers.
• Set demo session with the potential customer to convert 
• Meet customer requirements (responsive, schedule conscious, etc) and maintain a relationship
• Provide forecasts, reports, marketing intelligence, and competitor information to build strategies & increase business revenues.
• Attend and represent the Company at local and national exhibitions and meetings.
• On-board customers and keep the communication alive to build high CSAT scores.
• Handle after-sales services & queries of the client.

•  2 - 6 years of software development experience
•  Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures
•  Excellent analytical, logical and problem-solving skills
• Software Development Engineer
• Good understanding of complexities involved in designing/developing large scale systems
• Strong system design skills
•  Experience in technologies like Elasticsearch, Redis, Kafka etc
• Good knowledge of relational and NoSQL databases
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus
• Ability to understand business requirements and take ownership of the work
• Exhibit passion and enthusiasm for building and maintaining large scale platforms

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.