11+ DMS Jobs in Pune | DMS Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Angular Full Stack Developer (7+ Years)

Location: Ahmedabad / Pune (Onsite)

Experience: 7+ Years

Compensation: No bar for the right candidate

What You’ll Be Building

You’ll work on enterprise-grade, high-performance web applications using Angular and modern serverless backend architecture on AWS. This is not basic CRUD work—expect complex data-heavy systems, scalable UI, and real-world impact.

What You’ll Do

• Build and scale Angular-based frontend systems with strong architecture principles
• Develop and integrate REST APIs + serverless backend workflows
• Work on data-heavy UI using AG Grid & AG Charts
• Implement RxJS, state management, and performance optimization
• Write clean, testable code with Jest & Cypress
• Work with AWS serverless stack (Lambda, API Gateway, DynamoDB, etc.)
• Manage infrastructure using Terraform (IaC)
• Contribute to architecture decisions, code reviews, and best practices
• Work in a fast-paced Agile environment
• 
  

Must-Have Skills (Don’t Apply If Missing)

• 7+ years in full-stack / frontend-heavy development
• Strong expertise in Angular + TypeScript
• Hands-on with RxJS and scalable frontend architecture
• Experience with AG Grid / AG Charts (or similar complex UI libs)
• Experience with Jest + Cypress testing
• Solid understanding of AWS serverless architecture
• Experience with Terraform (IaC)

Good to Have (Will Give You an Edge)

• CI/CD experience (GitHub Actions or similar)
• Exposure to AI dev tools (Copilot, etc.)
• Backend experience (Node.js / NestJS)
• Experience working in large distributed teams

Why This Role Matters

You won’t be another developer pushing tickets. You’ll be working on scalable systems, real architecture decisions, and performance-critical applications.

Who Should Apply

People who:

• Can own modules end-to-end
• Don’t need hand-holding
• Care about clean code + performance
• Have actually built complex systems—not just tutorials

Who Should NOT Apply

• Less than 7 years experience
• Only basic Angular knowledge
• No real exposure to production-scale applications

Key Responsibilities :

- Design, develop, and maintain applications using Java and Kotlin

- Write clean, scalable, and efficient code

- Build and consume RESTful APIs and microservices

- Participate in all phases of the software development lifecycle

- Work with databases like MySQL, PostgreSQL, or MongoDB

- Collaborate with cross-functional teams including Product, QA, and DevOps

- Conduct unit testing and assist in code reviews

- Troubleshoot and debug applications

- Ensure application performance, security, and scalability

Required Skills :

- Strong programming experience in Java (Core/Advanced)

- Experience in Kotlin

- Solid understanding of OOP concepts, design patterns, and data structures

- Experience with frameworks such as Spring Boot, Ktor, or Android SDK

- Proficient in building and consuming RESTful APIs

- Familiarity with Git, JIRA, and CI/CD tools

- Basic knowledge of unit testing frameworks like JUnit or Mockito

Desired Technical Skillset:

MERN stack, ReactJS, NodeJS, PostgreSQL, Microservices

Total Work Experience: 3-5 Year  

Expectations from the candidate:

• Excellent knowledge of front-end frameworks like ReactJS

• Experience with popular React.js workflows

• Experience with development on NodeJS

• Experience with development on PostgreSQL

• Experience working with server-client architectures, consuming JSON data from API’s

• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.

• Collaborate with cross-functional teams to define, design, and ship new features

• Lead or participate in design reviews, code reviews and architecture evolution discussions

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Job Description – Restaurant Manager (Italian Restaurant Chain)

Location: Pune

Experience: 5–6 years (Core F&B Service Operations – Restaurant Chain)

About the Role:

We are looking for an experienced and passionate Restaurant Manager to lead operations for our Italian fine-dining restaurant in Pune. The ideal candidate should have hands-on expertise in F&B service operations, team leadership, and guest engagement within a restaurant chain environment.

Key Responsibilities:

• Oversee day-to-day restaurant operations ensuring smooth service flow.
• Lead, train, and motivate the service team to deliver exceptional guest experiences.
• Manage reservations, guest relations, and handle escalations professionally.
• Ensure compliance with hygiene, safety, and service quality standards.
• Work closely with the kitchen team to maintain food quality and service synchronization.
• Monitor P&L, control costs, and drive revenue through upselling and promotions.
• Implement SOPs for service excellence and operational efficiency.
• Coordinate with corporate teams for marketing, audits, and brand standards.

Requirements:

• 5–6 years of proven experience in F&B service operations (restaurant chain preferred).
• Strong background in fine dining / Italian cuisine restaurants.
• Excellent communication, leadership, and guest-handling skills.
• Ability to manage a large team and maintain high service standards.
• Knowledge of POS, reservations systems, and basic financials.

Perks:

• Competitive salary with performance incentives.
• Growth opportunities within the restaurant chain.
• Dynamic work culture with exposure to international F&B standards.

• Design and Build Advanced Applications for the Android Platform
• Collaborate with Cross-Functional Teams to Define, Design and Ship New Features
• Troubleshoot and Fix Bugs in New and Existing Applications
• Continuously Discover, Evaluate and Implement New Development Tools
• Work With Outside Data Sources and APIs
• Knowledge of Android SDK, Java programming, Kotlin, Jetpack Compose, Realm
• Version Control, Clean Architecture

ESSENTIAL EXPERIENCE 

1.   3.5 to 12-14 years of experience as a Software Developer.

2.   Experience in .Net technologies - C#, ASP.net is must.

3.   Experience in developing REST based PAPIs.

4.   Experience in building web user interface.

5.   Good to have experience in developing single page apps using modern JS framework.

6.   Skills in cross browser development.

7.   Understanding of Agile methodology.

8.   Excellent trouble shooting and communication skills.

9.   Knowledge of Azure will be an added advantage. 

JOB DESCRIPTION

1. Developing and implementing web-based applications using .Net technology and MS-SQL.
2. Developing front end with highly responsive user interface concept using React concept.
3. Identifying web-based user interaction.
4. Participate in requirement analysis.
5. Collaborate with internal teams and positive mindset to help and seek help.
6. Documentation of application development changes and updates. 

• Defines and develops the most efficient business process methods, parameters, and procedures. 
• Assists with the development of process requirements, parameters, control plans, flow charts, and instructions. 
• Evaluates existing processes, and recommends and implements improvements. 
• Prepares extensive written documents, process workflow diagrams and business requirements. 
• Researches new solutions through leading industry standards for processes, software applications and systems. 
• Monitors the general technological environment and anticipates trends. 

• General knowledge of business processes and procedures. 
• Intermediate time management, communications, and organization skills. 
• Strong attention to detail. 
• General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives. 
• PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio. 
• Ability to communicate technical info and ideas so others will understand. 
• Ability to successfully work and promote inclusiveness in small groups. 

• Bachelor's degree in Bachelor in Engineering, Information Technology, or business
• Requires two to four years of experience documenting processes, process design, process management, procedures, flowcharts
• Knowledge of agile methodologies
• BPMN methodology is a big plus
• Visio, Bizagi or equivalent tool experience
• Strong consultative experience.
• Plus certification in improvement process (Six Sigma or equivalent)
• Background in technical field is a big plus 
• Business Process Management BPM

Job Description:

  *   Understand client requirements related to their IT needs and deliver qualified consultants.

  *   Source and screen potential candidates for openings.

  *   Establish relationships with consultants/contractors in specified region.

  *   Negotiate compensation, extend offers, facilitate the placement of candidates and solicit referrals of other qualified consultants.

  *   Submit qualified candidates to open job requirements.

  *   Meet or exceed weekly goal expectations.

  *   Would be responsible for effective usage of Internal Systems/Database for recording different stages in recruitment process.

• Designing, building, prototyping, developing and implementing single-page responsive web applications for our cloud platform.
• Involved in decision making for design and technical aspects for modular and component-based architectures.
• Developing application code, services, user interfaces, user experience and unit tests.
• Ensuring high performance and responsive applications with state-of-the-art user experience.
• Experimenting with new technologies and working with integrated web-applications.
• Collaborating and iterating with the Product Managers, UI/UX and Backend teams to define, design, build, extend products and features.

• You have previously worked for a minimum of 3 years in a technical environment contributing as a programmer.
• You have proven expertise in the JavaScript ecosystem and used frameworks like ReactJS, Vue. Preference would be given to reactjs.
• You have exposure to Golang, TypeScript, HTML5, CSS3, JavaScript, jQuery, MySQL and Firebase.
• You must have strong debugging and problem-solving skills.