11+ DMS Jobs in Pune | DMS Job openings in Pune
Apply to 11+ DMS Jobs in Pune on CutShort.io. Explore the latest DMS Job opportunities across top companies like Google, Amazon & Adobe.
ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Python
Go Programming (Golang)
.NET
NodeJS (Node.js)Job Description:
We are looking for a skilled Backend Developer with 2–5 years of experience in software development, specializing in Python and/or Golang. If you have strong programming skills, enjoy solving problems, and want to work on secure and scalable systems, we'd love to hear from you!
Location - Pune, Baner.
Interview Rounds - In Office
Key Responsibilities:
Design, build, and maintain efficient, reusable, and reliable backend services using Python and/or Golang
Develop and maintain clean and scalable code following best practices
Apply Object-Oriented Programming (OOP) concepts in real-world development
Collaborate with front-end developers, QA, and other team members to deliver high-quality features
Debug, optimize, and improve existing systems and codebase
Participate in code reviews and team discussions
Work in an Agile/Scrum development environment
Required Skills: Strong experience in Python or Golang (working knowledge of both is a plus)
Good understanding of OOP principles
Familiarity with RESTful APIs and back-end frameworks
Experience with databases (SQL or NoSQL)
Excellent problem-solving and debugging skills
Strong communication and teamwork abilities
Good to Have:
Prior experience in the security industry
Familiarity with cloud platforms like AWS, Azure, or GCP
Knowledge of Docker, Kubernetes, or CI/CD tools
Java
Amazon Web Services (AWS)We are looking for Senior Software Engineers responsible for designing, developing, and maintaining large scale distributed ad technology systems. This would entail working on several different systems, platforms and technologies.Collaborate with various engineering teams to meet a range of technological challenges. You will work with our product team to contribute and influence the roadmap of our products and technologies and also influence and inspire team members.
Experience
- 3 - 10 Years
Required Skills
- 3+ years of work experience and a degree in computer science or a similar field
- Knowledgeable about computer science fundamentals including data structures, algorithms, and coding
- Enjoy owning projects from creation to completion and wearing multiple hats
- Product focused mindset
- Experience building distributed systems capable of handling large volumes of traffic
- Fluency with Java, Vertex, Redis, Relational Databases
- Possess good communication skills
- Enjoy working in a team-oriented environment that values excellence
- Have a knack for solving very challenging problems
- (Preferred) Previous experience in advertising technology or gaming apps
- (Preferred) Hands-on experience with Spark, Kafka or similar open-source software
Responsibilities
- Creating design and architecture documents
- Conducting code reviews
- Collaborate with others in the engineering teams to meet a range of technological challenges
- Build, Design and Develop large scale advertising technology system capable of handling tens of billions of events daily
Education
- UG - B.Tech/B.E. - Computers; PG - M.Tech - Computer
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
Salary budget upto 50 LPA or hike20% on current ctc
you can text me over linkedin for quick response
We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.
Key Responsibilities:
- Build and maintain strong relationships with employees at all levels to promote trust and open communication.
- Address and resolve employee concerns or grievances in a timely and professional manner.
- Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
- Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
- Provide guidance and support on employee engagement, performance management, and conflict resolution.
- Work closely with leadership to ensure alignment of ER practices with organizational goals.
- Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.
Qualifications:
- Proven experience in Employee Relations or HR roles.
- Strong interpersonal, communication, and problem-solving skills.
- Knowledge of labor laws and regulations.
- Ability to manage sensitive situations with discretion and professionalism.
This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.
About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
Location: Mumbai, Pune
About the role:
Responsibilities:
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
- Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
- Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
- Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
- Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
- Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
- Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
- Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
- Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
- Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
- Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
- Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
- Maintain documentation related to system architecture, configurations, and standard operating procedures.
- Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.
Qualifications & Skills:
- Years of Experience: 4 – 6 in SAP BASIS
- Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
- Should have experience of client-facing roles
- Should have excellent communication skills
Should have experience of working on the following:
- SAP System Installation and Configuration (L1/L2)
- SAP System Support Packages Upgrades and Patching (L1/L2)
- SAP System Performance Tuning (L1/L2)
- SAP Transport Management (L1/L2)
- SAP Backup and Recovery (L1/L2)
- SAP User Administration (L1/L2)
- SAP Kernel Upgrades (L1/L2)
- Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
- SAP Solution Manager (L1/L2)
- AWS / Azure / GCP Cloud Basis Skills (L1/L2)
- Troubleshooting SAP System Issues (L1/L2)
- Documentation and Reporting (L1/L2)
- SAP HANA Administration (L1/L2)
- Knowledge of SAP Basis Best Practices (L1/L2)
- Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
- Operating system (L1/L2)
- Communication and Collaboration Skills (L1/L2)
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDB- Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
- Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Address and improve any technical issues
- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems
Technical/Core skills
- Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
- Have knowledge of informatica Power exchange (PWX).
- Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
- Ability to designing/development of complex mappings using informatica Big data Developer.
- Create and manage Informatica power exchange and CDC real time implementation
- Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
- Good knowledge of big data platforms and its framework.
- Good to have an experience in cloudera data platform (CDP)
- Experience with building stream processing systems using Kafka and spark
- Excellent SQL knowledge
Soft skills :
- Ability to work independently
- Strong analytical and problem solving skills
- Attitude of learning new technology
- Regular interaction with vendors, partners and stakeholders
JavascriptNodeJS (Node.js)MongoDBAngular (2+)
Express
jQuery
Follow Cutshort