11+ Demand forecasting Jobs in Delhi, NCR and Gurgaon | Demand forecasting Job openings in Delhi, NCR and Gurgaon

About the Company

We are a fast-growing consumer technology and recommerce organization focused on making high-quality refurbished smartphones accessible to customers across India. Operating at scale across online and offline channels, the company partners with multiple brands and suppliers to build a reliable, data-driven sourcing and pricing ecosystem. Innovation, operational excellence, and strong partner relationships are at the core of our business.

Role Overview

The Category Manager – Sourcing will be responsible for managing end-to-end sourcing of refurbished mobile devices. This role requires strong experience in supplier negotiations, pricing, inventory planning, and margin optimization. The ideal candidate should currently be working as a Sourcing Manager or above in a leading refurbished mobile or recommerce organization.

Key Responsibilities

Sourcing & Price Management

• Lead negotiations with sourcing partners and suppliers to achieve competitive buy prices and margins
• Drive month-on-month (MoM) category and brand-level performance metrics
• Analyze margin performance and ensure alignment with overall business targets

Inventory Planning & Forecasting

• Own SKU-level and city/store-level demand forecasting
• Ensure optimal inventory availability while controlling aging and excess stock
• Coordinate with sourcing partners to ensure timely availability of key models and launches

Partner & Performance Management

• Set and track monthly sourcing and sales targets
• Design incentive and payout structures to improve supplier performance and supply consistency
• Build long-term, scalable relationships with sourcing partners

Catalogue, Data & MIS

• Ensure accurate catalogue pricing, grading, and product information across platforms
• Track key metrics such as stock aging, sell-through, fill rate, and supplier performance
• Generate MIS reports and provide actionable insights to leadership

Eligibility & Experience

Education

• Any Graduate

Experience

• 5+ years of experience in sourcing, buying, or category management within refurbished mobiles, recommerce, or consumer electronics
• Mandatory: Currently working as a Sourcing Manager or above in a large-scale refurbished mobile organization (Cashify or equivalent ecosystem experience preferred)

Skills & Competencies

• Strong negotiation and supplier management skills
• High analytical ability with strong command of Excel and MIS reporting
• Deep understanding of refurbished mobile grading, pricing, and demand trends
• Ability to manage multiple suppliers, SKUs, and targets simultaneously
• Strong communication and stakeholder management skills

Why Join Us

• Opportunity to build and scale a high-impact sourcing category
• Work in a fast-paced, data-driven environment
• High ownership role with direct business impact

Job Summary:

We are seeking a dynamic and highly skilled Full Stack Developer with 3-5 years of experience to join our client's team. The ideal candidate will be working with a leading MNC client in the health insurance domain. This role is based in Gurugram and requires candidates to work from the office, Monday to Friday. You will play an integral role in developing and enhancing applications using Node.js, TypeScript, PostgreSQL, and MongoDB.

Responsibilities:

• Design, develop, and maintain scalable applications using Node.js and TypeScript.
• Build and optimize RESTful APIs and backend services.
• Collaborate with cross-functional teams to deliver high-quality products and services.
• Work with PostgreSQL and MongoDB databases for efficient data management and retrieval.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot, debug, and upgrade existing systems and platforms.
• Implement best practices for security, code quality, and performance optimization.
• Participate in code reviews and provide mentorship to junior developers.

Requirements:

• Experience: 3-5 years of hands-on development experience with Node.js, TypeScript, PostgreSQL, and MongoDB.
• Technical Skills:
• Proficiency in Node.js and TypeScript for building scalable web applications.
• Strong experience working with PostgreSQL and MongoDB databases.
• Hands-on experience in building RESTful APIs and microservices architecture.
• Knowledge of best practices in application development, security, and performance tuning.
• Familiarity with version control tools like Git.
• Preferred:
• Experience in the health insurance or fintech domain.
• Ability to work in an agile environment with fast-paced deliverables.
• Excellent communication and collaboration skills.

Soft Skills:

• Strong problem-solving skills and ability to troubleshoot complex issues.
• Ability to work in a team and independently when required.
• Adaptability and willingness to learn new technologies.

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

What you need to have:

Position: Senior Software Engineer

Location : Gurgaon ( WFH untill Pandamic ) 

You'll be responsible for developing web applications for managing various working aspects of e-commerce, warehousing & supply chain systems. Your primary focus will be the development of server-side logic and client-side interfaces, ensuring high performance and responsiveness to requests from the front-end.

Responsibilities:

● Design, develop, test, deploy, and maintain highly scalable user-facing software applications.

● Participate in business discussions and present software solutions to their various problems.

● Coordinate full cycle product development activities with executive management, product management, quality assurance, support, and operations teams.

● Build software modules, libraries, and frameworks that support complex back-end applications as per the specifications and on time.

● Design schema for SQL and NoSQL database.

● Setup metrics tracking and inspect server code for speed optimization.

● Assign tasks to team members and gauge progress of various projects.

● Should open to work on PHP/Laravel.

Requirements:

● 4+ years hands-on experience on writing and deploying production quality code.

● Solid foundation in computer science with strong competency in data structures, algorithms and software design.

● Have created enterprise level applications in any programming language.

● Professional experience using PHP, Python and Golang among others.

● Development experience with Unix/Linux.

● Strong Experience with relational SQL and NoSQL databases.

● Hands on experience in using AWS technologies like EC2, lambda functions, SNS, SQS and worked on serverless architecture.

● Follow right back-end engineering practices and desire to continually keep up with its advancements.

● Constantly improve product quality, security, and performance.

● Experience in leading the team and working with cross-functional teams in a dynamic environment is a plus.

● Domain knowledge of warehousing operation related processes and ecommerce workflows is preferred.

● Should open to work on PHP/Laravel.