Category Manager – Sourcing

What you’ll get to do in this role:

Partner closely with product, content, and growth teams to shape user experiences for StoryTV and the Master App, defining what to build and how to build it.

Deeply understand user and creator behavior across short-form video, live streaming, and interactive social experiences.

Design end-to-end user journeys—from experience maps and storyboards to wireframes and high-fidelity prototypes.

Craft intuitive flows across content discovery, creator tools, engagement loops, and monetization journeys.

Ensure a seamless and consistent experience across StoryTV and the broader Eloelo ecosystem.

Plan and run usability testing to validate concepts and continuously improve product experience.

Contribute to scalable design systems and interaction patterns for rapidly evolving features.

What you’ll bring:

4-6 years of experience in UX/Interaction Design with a strong foundation in human-centered design.

A portfolio that demonstrates end-to-end design thinking, from research to shipped experiences (preferably in content, social, or creator platforms)

Ability to simplify complex product problems into intuitive, user-friendly solutions

Strong understanding of information architecture for content-heavy and social platforms

Ability to clearly articulate design decisions backed by user insights and data

Proficiency in tools like Figma, Sketch, or Adobe XD for wireframing and prototyping

Experience working in agile, fast-paced product environments

Strong collaboration and communication skills to work across cross-functional teams

High ownership, initiative, and a “make it work” mindset to take products from concept to launch

Strong Product, UI/UX Designer Profile, with a focus on B2B SaaS/ Enterprise Products

Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product design, with a strong track record in B2B SaaS

Mandatory (Experience 2) – Must have experience in designing for complex domains such as automation platforms, low-code platforms, data management tools etc

Mandatory (Tools) – Proficient in Figma and familiar with modern design tools such as Notion, Framer, Webflow, Builder.io, Zapier, Replit, Lovable.

Mandatory (Portfolio) – Strong portfolio showcasing case studies, user research and UX work for B2B Enterprise SaaS products

Mandatory (Background) - BDes / MDes from Good Design college (Diploma not considered) OR B2B SaaS Company

Mandatory (Skill) - Must have Good Communication Skills

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Roles and Responsibilities:

• Combine excellent abstract reasoning ability to document, architect, develop and test software with the commitment to excellence/defect free before being deployed.
• Write and implement low latency applications & software solutions that integrate with different systems.
• Rapidly incorporate new technologies as required & deliver successfully by self.
• Work closely with mentors, team members, team leads, program managers and stakeholders to investigate, fix, optimize, test and deploy high quality solutions.
• Drive the technical design, implementation and maintenance of larger tech initiatives geared toward improving and scaling of products.
• Accurately schedule & and track progress of self & team members. Create end to end Work Breakdown & estimates for modules being implemented.
• Participate in planning & recognizing inconsistencies (e.g., scope, resources, feasibility, usability, customer value, etc.) in product requirements and alert the Project Mentor. Handle independently or assist the Mentor in building, testing, and documenting product releases.
• Support the team in deploying product functionality & assist the TLs in troubleshooting in the production environment.
• Proactively promote Tech Culture by writing blogs, making presentations which will help you learn & grow.
• Effectively communicate one-on-one with on-shore / off-shore product teams / developers; gather and clarify requirements from technical folks / product managers / business teams.
• Proactively assist and serve as a role model for the team members to follow the team software development process; consistently innovate the team processes to improve team productivity and quality.

Skill Set:

• Strong Analytical, Problem Solving Skills and participates in all activities with urgency, a results orientation, and a strong work ethic.
• Must have technical knowledge of Python.
• Must have hands-on experience in developing Restful APIs and Web Services.
• Knowledge of Django (or any other established Python web frameworks) would be a plus.
• Knowledge of Angular or React or similar technologies would be an added advantage.
• Strong experience with relational (PostgreSQL, MySQL) and/or NoSQL databases.
• Experience with unit testing and test-driven development.
• Experience working with Linux/Unix Operating system & comfortable with command line.
• Experience with modern software engineering workflows and tools (e.g. Agile, JIRA, Git, CI/CD, Amazon Web Services, Observability and Monitoring tools like ELK, Datadog, NewRelic, etc.).
• Experience in all areas of SDLC, including architecture and design, development, and testing.
• Extremely passionate about code reviews, engineering best practices and mentoring/coaching the developers to make them successful.
• Excellent understanding of feature estimation and ability to communicate issues and risks that may impact timelines, budget, or resources.
• Experience with Agile development lifecycle.
• Can gather and clarify requirements from technical folks / product managers / business teams.
• Lead by example & act as a role model for the team.

How will you grow here:

• Work in multiple projects & teams spread across different domains and technologies.
• Work & interact directly with senior directors in an open and flat hierarchical structure.
• You can own all aspects of leading software products and projects.
• You get to work with top-notch engineers and leaders with decades of experience in building and delivering great software.
• Work with CXOs / Senior Directors of various emergent companies in US & India.
• Get involved with the newest products, latest technologies and different methodologies.
• Opportunity to Mentor the Best and Get Mentored by the Best.

• Events, activities and outings aplenty (We really party hard!).
• A stimulating and energetic work environment which encourages creativity.
• Hackathons, Gaming Evenings, Poker Nights and much more!
• Flexible Timings, Flexible Holiday Calendar, Work from Home Option.
• Competitive salary (best in the industry).
• Beverages and snacks throughout the day, on the house!
• Recreation center to let off some steam.
• Office lunch option (fresh and savoury ghar ka khana).
• Medical Insurance (stay healthy, stay happy)

Responsibilities: 
 

• The Machine & Deep Machine Learning Software Engineer (Expertise in Computer Vision) will be an early member of a growing team with responsibilities for designing and developing highly scalable machine learning solutions that impact many areas of our business. 
• The individual in this role will help in the design and development of Neural Network (especially Convolution Neural Networks) & ML solutions based on our reference architecture which is underpinned by big data & cloud technology, micro-service architecture and high performing compute infrastructure. 
• Typical daily activities include contributing to all phases of algorithm development including ideation, prototyping, design, and development production implementation. 

Required Skills: 
 

• An ideal candidate will have a background in software engineering and data science with expertise in machine learning algorithms, statistical analysis tools, and distributed systems. 
• Experience in building machine learning applications, and broad knowledge of machine learning APIs, tools, and open-source libraries 
• Strong coding skills and fundamentals in data structures, predictive modeling, and big data concepts 
• Experience in designing full stack ML solutions in a distributed computing environment 
• Experience working with Python, Tensor Flow, Kera’s, Sci-kit, pandas, NumPy, AZURE, AWS GPU
• Excellent communication skills with multiple levels of the organization 
• Image CNN, Image processing, MRCNN, FRCNN experience is a must.