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Greeting from MNR

Urgent opening - Assistant Manager - Payroll & MIS

Skills - MIS Reporting, Excel Expert, Strong Analytics, Dashboard, Payroll

Location - Mumbai

Job Description -

Incumbent will be responsible for leading the entire portfolio of HR Payroll, Compensation & Benefits, HR analytics and reporting, administration support, HR compliances and HR data integrity management.

Responsible for the end-to-end process of Payroll, Comp & Ben and Monthly MIS reports.

HR dashboard creation for consumption by senior stakeholders including Management Committee reviews, HR leadership teams.
This process will involve consolidation of data from different HR teams, ensuring data hygiene, accuracy, timeliness of data inputs.
It will entail analysis and reporting critical HR metrics including Headcount, Attrition, Diversity, Recruitment etc., on a regular frequency (monthly/quarterly), along with servicing requests received from time-to-time from other relevant/senior stakeholders.
Leads the process on variable pay provisioning to provide an accurate estimate of the variable pay spends in the company.
Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to minimum wages.
Prepare and maintains accurate records and reports of payroll transactions.
Ensure compliance with statutory laws and best practices.
Facilitate audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures.
Provide support on all compensation & benefits processes including but not limited to generation of increment and other compensation letters, calculations including maintenance of permanent & contractual salaries, benefits administration and policy updates, maintenance of relevant documentation across these processes, resolving any queries around benefits, creation and maintenance of master MIS files for leadership, transfer letters generation, calculation and disbursement related process of salaries etc.
Administer Query resolution related to payroll, PF, ESIC and full and final settlements.
Coordinate with external vendor/agencies to run the compliance process for unit HR.
Responsible for multiple MIS reports and Analytics regarding manpower, payroll and employee benefits with Standardization of reports for better decision making.
Verification & Reconciliation of monthly payroll, manpower, attrition data.
Work in close collaboration with the HR Operations team to ensure data integrity and process controls are instituted and maintained. Audits the quality of data and takes corrective actions with relevant teams including HRIT/ Shared services/ HRBP spocs/ COE spocs etc. from time to time to ensure reporting accuracy and quality are maintained.

Skills required
High proficiency in MS Excel skills. (High Excel skills with analytics is a must)
Ability to deal with large amounts of data and put structure to the same.
Experience in making dashboards, reporting and analysis.
Strong analytical and problem-solving skills.
Exposure to HR payroll systems, will be an added advantage.
Attention to detail and delivery excellence.
Timeliness, responsiveness, accuracy and process compliance.
Ability to work with a large number of stakeholders.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

📢 Hiring: Senior Process & Proposal Engineer

Location: Ghatkopar, Mumbai

Department: Sales

Experience: 2–6 Years

Role Type: Full-Time

Are you an experienced Process/Mechanical Engineer with strong AutoCAD and proposal drafting skills? We’re looking for a motivated individual to join our team as a Senior Process & Proposal Engineer to support engineering design and sales proposal activities for process equipment — especially in pharma and industrial segments.

🔍 Key Responsibilities

• Create GA, P&ID, and layout drawings using AutoCAD

• Perform design, drafting, and detail engineering of pressure vessels, heat exchangers, storage tanks (ASME/API/TEMA/PED standards)

• Prepare mechanical data sheets, BOQ, costing, and bill of materials

• Review and analyse specifications, drawings, and design data

• Modify and optimise mechanical designs for performance and manufacturability

• Prepare technical & commercial proposals for clients

• Coordinate with internal teams and clients for engineering inputs

🎯 What We’re Looking For

• 2–6 years’ experience in AutoCAD (Experience in the Pharma industry — process vessels, liquid/ointment systems, sugar syrup plants — preferred)

• BE Mechanical / Diploma Mechanical / Chemical Engineering

• Strong technical drafting, design fundamentals, and proposal costing skills

• Good understanding of fabrication, plant layouts, and process equipment

• Collaborate, brainstorm, and strategize with multiple teams or clients for a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communication, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content determining ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process of all project material, understanding best practices for using a content management system
• Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications

skills and qualifications

• Exceptional creativity and innovative design skills
• 3+ years’ experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Canva, etc.
• Proven experience with graphic design, strong portfolio of work
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment

What you need to have:

Oracle OAS Developer

Senior OAS/OAC (Oracle analytics) designer and developer having 3+ years of experience. Worked on new Oracle Analytics platform. Used latest features, custom plug ins and design new one using Java. Has good understanding about the various graphs data points and usage for appropriate financial data display. Worked on performance tuning and build complex data security requirements.

Qualifications

Bachelor university degree in Engineering/Computer Science.

Additional information

Have knowledge of Financial and HR dashboard

Job Description:

• Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Strong knowledge of PHP web frameworks (such as Laravel, Codeignitor, Yii, etc depending on your technology stack)
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as JavaScript, JQuery, HTML5 and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance (Depending on the specific project)
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Gif.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc}
• Hands on Experience with AWS and NoSQL Database, Integration of AWS Services. (Mandatory)

Development: HTML5, CSS3, JS, JQuery, PHP(Must), Python, Java, Git, Dev Tools, C//.

Development Framework: Laravel, Codeigniter, React JS, Vue JS, Bootstrap. 

Tools: Trello, Slack, ASANA, Visual Studio Code, PHPStorm, Github, Selenium

Technologies Frameworks: Bootstrap, Laravel, WordPress.