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New Client Acquisition
Generating business
Creating and maintaining revenue portfolio
Handling end to end co-ordination at client side
3+ years of experience in cybersecurity, with a focus on application and cloud security.
· Proficiency in security tools such as Burp Suite, Metasploit, Nessus, OWASP ZAP, and SonarQube.
· Familiarity with data privacy regulations (GDPR, CCPA) and best practices.
· Basic knowledge of AI/ML security frameworks and tools.
Key Responsibilities:
- Develop and maintain end-to-end web applications
- Build responsive frontends using React
- Create robust backend APIs using Java and Spring Boot
- Collaborate with cross-functional teams (Product, QA, DevOps)
- Write clean, testable, and scalable code
- Participate in code reviews and Agile development processes
Requirements:
- 4.5+ years of hands-on experience in full stack development
- Strong knowledge of Java, Spring Boot, and React.js
- Good understanding of REST APIs and microservices architecture
- Familiarity with version control (Git) and CI/CD pipelines
- Excellent debugging, troubleshooting, and communication skills
Bonus: Immediate joiners will be prioritized!
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Exp: 5 - 7 Years
CTC: 40-45 LPA
Notice Period: Only Immediate joinees
Candidates must have experience working in product-based companies.
He should have spent at least half of his total experience in product-based companies.
● Experience: 5+ years of experience in front-end development with significant experience using ReactJS and its ecosystem (Redux, React Router, etc.).
● Leadership: Proven ability to take the lead on complex projects, guide junior developers, and drive technical decision-making.
● Problem Solving: Strong analytical and problem-solving skills with the ability to work through complex issues and deliver creative solutions. ● Collaboration: Excellent communication skills with the ability to collaborate effectively with cross-functional teams, including UX/UI designers, back-end engineers, and product managers. Technical Skills Required:
● ReactJS 16+: Deep expertise in ReactJS, including lifecycle methods, hooks, functional components, and performance optimization techniques.
● Redux: Advanced knowledge of Redux for managing and debugging application state, including middleware like Redux Thunk or Redux Saga for handling async actions.
● Typescript: Proficiency in TypeScript for building strongly typed and scalable applications, with a focus on maintainability and reducing runtime errors.
● NodeJS & ExpressJS: Solid experience in using NodeJS and ExpressJS for building RESTful services, handling HTTP requests, and integrating with various APIs.
● Material UI: Strong experience with Material UI to build rich, responsive, and intuitive user interfaces while adhering to design principles.
● RESTful APIs: Expertise in designing, consuming, and optimizing REST APIs to enable efficient data transfer between client and server.
● Version Control: Proficient in Git and GitHub/Bitbucket for source control and version management.
● Testing: Familiarity with unit testing frameworks and methodologies for front-end development (e.g., Jest, React Testing Library).
● Build Tools &a Bundlers: Experience with modern build tools like Webpack, Babel, and bundling tools for optimizing the front-end codebase."
Good to have "Preferred Qualifications:
● Cloud Technologies: Experience deploying and maintaining applications on cloud platforms such as AWS, Azure, or GCP.
● CI/CD Pipelines: Familiarity with continuous integration and continuous deployment pipelines, with experience in tools such as Jenkins, CircleCI, or GitHub Actions.
● Mobile Development: Familiarity with mobile-first design principles and responsive web design (RWD), as well as experience building applications that work across desktop tablet, and mobile devices." Roles & Responsibilities "
● End-to-End Product Ownership: Take ownership of the development and evolution of core product features from conception through to launch, ensuring they meet both functional and non-functional requirements.
● Collaborative Design & Development: Partner with product managers, UX/UI designers, and back-end engineers to architect and implement scalable, user-centric, and highly performant ReactJS applications. ● User-Centric Development: Understand customer needs and translate them into effective, intuitive user experiences. Participate in user research, A/B testing, and iterative product improvement.
● ReactJS Development: Lead the design and development of complex web applications using ReactJS 16+ and ensure high performance and scalability across different browsers and platforms.
● State Management with Redux: Architect and implement Redux-based solutions to manage application state in large-scale, high-performance applications.
● Typescript Expertise: Utilize Typescript for type-safe, scalable, and maintainable front- end code, ensuring a seamless development experience.
● Backend Integration: Use NodeJS and ExpressJS to create efficient server-side functionality, integrate with RESTful APIs, and ensure smooth front-end to back-end communication.
● UI Design with Material UI: Create clean, user-friendly interfaces using Material UI components, ensuring an elegant and responsive design that meets user expectations.
● Code Quality: Write clean, reusable, and modular code following best practices. Continuously refactor and optimize code for performance improvements.
● Collaboration & Mentorship: Collaborate with product managers, designers, and back- end developers to deliver user-centric features. Mentor and guide junior developers in the team.
● Agile Development: Work in an Agile development environment, actively participating in sprint planning, standups, and retrospectives to ensure timely delivery of features.
● Performance Optimization: Identify performance bottlenecks in the application and implement solutions to improve load times, responsiveness, and overall user experience. ● Cross-browser Compatibility: Ensure the web application works seamlessly across all modern browsers and devices, using responsive design principles.
DevOps & Automation:
- Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
- Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.
Cloud Services & Architecture:
- Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
- Good understanding of cloud design patterns, security best practices, and cost optimization strategies.
Scripting & Automation:
- Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
- Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.
Data Integration & ADF:
- Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
- Knowledge of data integration practices, including ETL/ELT processes and data transformations.
Application Management & Monitoring:
- Ability to provide comprehensive support for both new and legacy applications.
- Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
- Understanding of application security principles and best practices.
Database Skills:
- Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.
ROLES AND RESPONSIBILITIES
Essential Functions:
- Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
- Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
- Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
- Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
- Build Rapport with clients and manage those effectively, high end consulting touch would be required
- Manage escalations, variations, complexities in projects effectively.
- Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
- Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
- Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.
REQUIREMENTS AND QUALIFICATIONS
Education:
- Bachelor's or Master’s Degree (preferably from a top reputed university)
- Strong presentation and facilitation skills with small and large groups
- Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those
Experience:
- Overall 8+ years of professional services experience with extensive experience in customer facing roles and involved in requirements gathering, gap analysis, feasibility study etc.
- Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
- Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
- Experience in leading and mentoring people as part of the project life cycle.
- Experience in following the established processes/standards/templates to achieve successful results.
- Experience with Invoice-to-Cash related business process is desirable
Critical Knowledge, Skills, and Abilities Requirements:
- Excellent communication and presentation skills
- Team management and collaboration skills
- Strong organizational skills and detail oriented
- Ability to negotiate with stakeholders and have challenging discussions
- Proven problem solving, risk mitigation and analytical skills
- Excellent team and interpersonal skills
- Strong ownership to drive the projects from start to finish with maximum client delight
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Skills: SFDC, Visualforce, Apex, Service Cloud, Integrations, Lightning, Communities
Nice to have: Identity, Integrations with one of the middleware like Jitterbit/ Informatica / Pentaho /TIBCO, SFDX
- At least 4 years of experience in salesforce development.
- Expert knowledge in designing and building products, services and solutions
- Deep understanding on micro services architecture and its application to create highly scalable applications.
- Expert level knowledge in Docker, Kubernetes and cloud native application development.
- Ability to craft responses and design solutions to customer requirements



