
New Client Acquisition
Generating business
Creating and maintaining revenue portfolio
Handling end to end co-ordination at client side

About EduRamp Learning Services Pvt. Ltd.
About
EduRamp Learning Services Pvt. Ltd. is a total training solutions provider with a sharp focus on B2B training needs. The learning services offered today are IT, Behavioural & Leadership trainings.
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Position- Customer Support Executive (Voice and Chat Process )
Blended Process
Experienced (1 year)/ Freshers can also apply
Location- Jaipur
Roles and responsibilities:
1-Could you be able to provide accurate information about products, services, pricing, and promotions?
2-Please help customers with order placement, tracking, cancellations, and returns.
3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.
Requirements:
1-Experience required a minimum of 6 months and above.
2-Prefer a candidate who has chat and voice support experience.
3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.
Responsibilities:
● Collaborate, brainstorm, and execute on a wide range of projects including website assets, advertising assets, presentations, and more for Zemoso and Zemoso’s clients
● Bring concepts, content to life with out-of-the-box thinking and a perspective on the latest trends
● Present design-led ideas for visual storytelling for all digital channels
● Create and maintain the Zemoso design brand guide
● Translate asks from design leadership and marketing stakeholders into a creative brief by course-correcting early
● Work collaboratively, cohesively with multiple stakeholders, on multiple projects simultaneously
● Complete basic animation work
● Create and maintain the marketing design database
Must-haves:
● Experience working with Adobe Suite and Figma [Essential]
● Expert at rough paper sketching to translate concepts into rough outlines
● An ability to pick up new illustration techniques and trends quickly
● 1+ years experience (professional) working at an agency on B2B clients
● A shareable, strong portfolio of work as a marketing/sales graphic designer
● Excellent communication skills
● Organizational and time-management skills for meeting deadlines in a fast-paced environment
● Work in the U.K. time-shift to ensure sufficient overlap with U.S. and U.K. leadership teams
● Ability to work with agile sprints
Benefits:
● Competitive salary
● Work from anywhere in India
● Learning and gaining experience rapidly
● Reimbursement for basic work-from-home setup
● Insurance (including a top-up insurance for COVID)


Roles & Responsibilities:-
- Discuss training plans with customers to build custom courses to suit their needs.
- Maintain records of training activities, participant progress, and program effectiveness.
- Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
- Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
- Update course documentation as needed to ensure timeliness and relevance.
- Has a mix of being a technical instructor, a solution architect, and an evangelist.
- Coordination of training schedules to ensure the most efficient use of resources.
- Work in tandem with peers in technical training to develop best in class training department across all areas of training.
- Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
- Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
- Help to create, test, and review new and existing courseware.
- Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
- Keep informed of and maintain proficiency with all company products.
- Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.
Skills
- Teaching
- Adaptability
- Public speaking
- Active listening
- Communication

- Designing and developing user interfaces using angular best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular projects-
IT Recruiter job description
- Communicate with clients to get a clear view of their hiring needs and organizational goals
- Research into clients' company
- Research into competitors and the marketplace
- Define job description and document specifications
- Identify prospective candidates using a variety of channels
- Create a candidate persona for each open position
- Conduct confidential interviews
- Follow-up references and check credits
- Present shortlisted candidates
- Present detailed candidate profile summaries
- Build long-term client relationships
- Research and develop recruiting leads
- Develop a sustainable candidate-lead strategy
- Advise clients on best-recruiting practices.

Skills:
- Minimum 5 years of experience as a Front-end Developer
- Responsive/Mobile Design Skills
- Cross-Browser Development
- JavaScript frameworks like NodeJS, ReactJS etc.
- Front End Frameworks like Bootstrap
- Worked on markup languages like HTML, HTML5
- Worked on JavaScript, CSS and jQuery
- Excellent knowledge of browser troubleshooting and debugging practices and techniques
- Knowledge of some SEO principles
- Knowledge of graphics software such as Adobe Suite, Photoshop etc.
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Good interpersonal and communication skills
To know more about Srijan Technologies, visit the following:
Website: http://www.srijan.net/">http://www.srijan.net/
Twitter: https://twitter.com/Srijan">https://twitter.com/Srijan
LinkedIn: https://www.linkedin.com/company/srijan-technologies-pvt--ltd-">https://www.linkedin.com/company/srijan-technologies-pvt--ltd-
Facebook: https://www.facebook.com/SrijanOne


