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Designation – Technical Specialist L-1

Employment Type – Permanent

Education – Technical Graduate |Graduate / 12th+ Diploma.

Experience – 3 to 5 Years

Location – Bandra, Mumbai

Working – Monday to Friday

Joining – Immediately

Essential Duties and Responsibilities: (Additional duties may be assigned as required)

• Troubleshoot issues in support of production outages within SLA/escalation guidelines.
• Consult with customers to understand the issues.
• Proactively monitor environments and respond to alerts of systems and issues.
• Having the ability to accurately document all actions taken is key to providing the best support possible.
• Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.

Required Skills:

• Experience with Proxy
• Understanding of and Networking concepts.
• Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
• -Basic Knowledge of Security terminologies

1. Forwarding -Job sheet/Invoice & Cost booking

2. Import -Job sheet/Invoice

3. Inventory- Damage Invoice

4. Rebate Invoice on monthly basis

5. Other- Bank Reconciliation/ Bank Payment Entries

6. Payment confirmation/Receipt Entries

7. Salary Sheet on monthly basis

8. E-Invoicing for GST on monthly basis

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

Main Responsibilities: 

1. Admin Support 

• Help the sales team with daily tasks 

• Manage their meetings, travel plans, and appointments 

• Prepare and share sales reports, proposals, and presentations 

2. Customer Support 

• Keep customer records and databases updated 

• Answer customer questions and resolve their issues politely 

• Follow up on orders, deliveries, and payments 

3. Sales Coordination 

• Manage the sales process from order to delivery 

• Ensure orders are handled correctly and on time 

• Check stock levels and ensure product availability 

4. Telecalling & Lead Generation 

• Make outbound calls to potential customers to introduce company services 

• Generate and qualify new leads through calls, emails, and online platforms 

• Maintain a database of prospects and track follow-ups 

• Schedule meetings or demos for the sales team with interested leads 

• Work towards achieving lead generation and conversion targets 

5. Communication & Teamwork 

• Coordinate with departments like marketing, accounts, and logistics 

• Ensure smooth communication within the team and with clients 

• Support in planning meetings, events, and exhibitions 

6. Data Handling & Reports  

• Collect and analyze sales data to identify trends 

• Assist in preparing sales targets and budgets 

• Generate reports to support business planning 

Qualifications: 

Education: Bachelor's degree in any field 

Experience: Minimum 2 years in a similar role (sales support/telecalling) 

Skills Required: 

Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

Strong verbal and written communication skills 

Good convincing and negotiation skills 

Ability to handle telecalling and lead conversion 

Strong organizational and multitasking abilities

Key Responsibilities:

1. To represent the Program and the organization at the hotel.

2. Responsible for enrolments of walk in and other customers into the Membership.

3. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.

4. Engagement with Members walking into the hotels to build a relationship.

5. Coordination with the hotel teams for reservation and other requests and responding back to the customers.

6. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.

7. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders.

8. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Candidates between 22 and 35 years of age with a minimum graduation and one-year experience.

2. Excellent social and verbal communication skills in English.

3. Self-motivated, smart, confident with excellent presentation skills.

4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.

5. Willing to work on roasters including weekends

Salary: upto 10LPA

Experience: 4+ years

Mandatory Skill- Winforms

No relocation cases

Key Responsibilities:

 Design, develop, and maintain WinForms applications.

 Knowledge of .NET languages including C#, & Winforms is Mandatory.

 Collaborate with cross-functional teams to define, design, and implement new

features.

 Write clean, scalable, and efficient code using C# and ASP.NET.

 Develop and maintain SQL Server databases, including writing complex

queries and stored procedures.

 Troubleshoot, debug, and optimize existing applications.

 Participate in code reviews and contribute to team knowledge sharing.

 Ensure application security, performance, and reliability.

We are currently seeking a dynamic and experienced HR Generalist Assistant Manager to join our team. In this role, you will play a key role in supporting the hr department in various functions. The ideal candidate will have a passion for HR, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Assist in the recruitment process, including job posting, screening resumes, conducting interviews, and onboarding new hires.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans.
• Support performance management processes, including goal setting, performance evaluations, and career development planning.
• Coordinate training and development initiatives, including identifying training needs, organizing training sessions, and tracking employee development progress.
• Assist with HR administration tasks, including maintaining employee records, updating HR databases, and preparing HR-related reports.
• Stay updated on HR laws and regulations to ensure compliance with employment laws and company policies.
• Collaborate with cross-functional teams to support HR initiatives and projects.- Provide support to HR Manager and other team members as needed.

Requirements:-

• Bachelor's degree in Human Resources Management or related field.
• 1+ years of experience in HR roles, with a focus on HR generalist responsibilities.- Strong understanding of HR best practices, employment laws, and regulations.- Excellent communication and interpersonal skills.
• Proven ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in MS Office suite and HRIS software.- HR certification is a plus.

If you are passionate about HR and are looking for a rewarding opportunity to advance your career, we would love to hear from you!

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint

Responsibilities:

• Executing implementation of strategic and operational SEO Strategies- On-Page, Off-Page & Technical SEO
• Performing an in-depth page analysis using various SEO tools & extension- Search Console, Analytics, SEMrush, Ahrefs, etc
• Performing technical and On-Page SEO analysis to identify and execute website optimization strategies to boost organic traffic and conversions
• Executing and monitoring data based on SEO targets and timelines- KPIs and OKRs in alignment with business strategy
• Coordinating with internal and external stakeholders across the organization to get things done on time
• Staying on top of SEO news, Google Updates and so on and implement them in relevant day-to-day activities
• Creating optimized content for product pages and blogs in lines with SEO best practices that can break the clutter online 
• Doing competitive analysis to fill in the SEO and content gaps for various product and landing pages
• Find out-of-the-box topics based on competitor analysis, trending topics, and various SEO tools

Requirements:

• 0-1 years of experience
• Basic analytical mindset for understanding SEO KPIs and handling Data
• Excellent in English verbal and written communication skills
• Comfortable in writing and editing content
• Comfortable with technical analysis and adept at learning things quickly
• Knowledge of Excel and Google Sheets- formulas, formatting, etc
• Adept with basic formatting, eye for detail, thorough research and analysis
• Proactive, responsible, hard-working, and diligent
• Ability to meet deadlines

Skills Required: Analytical Skills, Strategic Thinking, MS Office, Fluent in English, Writing Skills

If you want to learn and implement in-depth organic marketing, churn out SEO-friendly pages, have an eye for detail, and if data analysis does NOT scare you off- we'd love to meet you! 

Your Responsibilities

• You will be a rockstar front end engineer bringing to life designs and solutions created in collaboration with designers and product managers. You will be responsible for converting the requirements to fast, optimised, usable interfaces, loved by our users.
• You will be the main source of knowledge on everything “front end” related and guide the team to make correct technical decisions to ensure the speed and scale of the solutions deployed.
• Collaborate daily with back-end developers and web designers to improve the usability
• You will be a key person in ensuring that agile processes created by the team are adhered to and you actively contribute to the improvement of these processes. You will be responsible for estimating your tasks and ensuring that promised timelines are met.
• You will be responsible for the performance, security, scalability, reusability and quality of the applications under you. You will collaborate with senior engineering managers/architects to refine & improve your solutions. You will cascade the same culture across the team by supporting and mentoring team members, helping build truly scalable applications
• You will need to collaborate closely with product managers, designers and business stakeholders to achieve predictable results at a rapid pace. 
• You will be able to handle competing priorities and chart the best course of action for yourself and your team members ensuring blockers are removed
• You will help in attracting and evaluating tech talent to help build the engineering brand of the organization.

Desired background & skills

• 3-9 years of experience as an engineer at top tier digital product companies across consumer or SMB. 
• 3+ years of experience in working on front end JS frameworks like React/Angular/Vue
• Excellent knowledge of working with responsive and adaptive designs. Expert in HTML5, JAVAScript, JQuery & CSS. Basic knowledge of SEO.
• Experience of design collaboration tools such as Zeplin, Figma, XD, Invision. 
• Bonus if either you’re a full stack developer with knowledge of the back end or have experience with cross-platform mobile technologies such as React Native or Flutter.
• You have strong problem-solving skills, data structures and algorithms. 
• Passion to work in an exciting, fast-paced environment. conscientious, curious, hard-working individual who craves accountability and loves to solve complex problems.
• You get a kick out of people using and loving your produced outcome.

Well-established, Canadian company is looking for a representative in five different locations, as our business is growing. 

The person will be responsible for reaching out the immigration agencies to offer commission-based services, such as Travel, Visitor to Canada Insurance, financial services and many more.  

Preferred qualifications:

Intermediate English

Experience in sales

Financial services knowledge

Critical thinking 

Self-starting ability

KEY BENEFITS:

• Highly flexible, Work around your own schedule.
• Work from your laptop, from home or from the office. It is up to you!

We offer variable income—strong pay for performance incentive package.