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Jio Platforms Limited

at Jio Platforms Limited

3 recruiters
Agency job
via Skillathon by Abhijit Choudhary
Mumbai
2 - 7 yrs
₹6L - ₹9L / yr
FPGA
FGPA Developer
AXI
RTL
vivaldo
Job Description:
 FPGA Physical Layer Developer for 5G-NR
 Experience: 2 years to 6 years
 
Skill:
 FPGA IP Blocks integration using Xilinx Vivado Platform
 Knowledge on AXI Protocols
 Xilinx PS-PL integration knowledge
 RTL Programming: Verilog
 FPGA Test Bench Development using Xilinx Vivado
 L1/Physical Layer Implementation on Xilinx FPGA (RFSoC)
 FPGA Debugging Tools Experience: ILA, chipscope, VIO
 Working knowledge of the following engineering tools: Xilinx Vivado,  Xilinx ISE/EDK
 FPGA Modem/Communication Blocks development/testing experience regarding 4G/5G
or any wireless standard will be preferred
 M.Tech. in VLSI will be preferred
 Good Academic Score
Read more
Mumbai
8 - 15 yrs
₹8L - ₹12L / yr
Accounting
Financial reporting
Taxation
finalization
Audit

Job Title: Sr Accounts Professional


Department: Finance


Need immediate joiners who can join in 30 days


 Experience:


• 8-12 years of relevant experience in service sector finance


• Experience in handling statutory compliance, audit support, and financial reporting.


• Experience working in or with certification/training/consulting or professional services companies preferred



Key Skills & Competencies:


Strong knowledge of accounting principles, GST, TDS, and other compliance frameworks


Sound understanding of Indian financial regulations and service taxations


Ensure 100% compliance with all statutory obligations: GST, TDS, PF, PT, Income Tax, and other regulatory filings.


Handle tax audits, GST reconciliations (GSTR-1, 2B, 3B), TDS returns, and coordinate with external consultants/auditors.

Read more
Gurugram, Mumbai, Pune
6 - 10 yrs
₹5L - ₹14L / yr
Incident management
Fault Management

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

  • Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
  • Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
  • Ensure timely incident detection, logging, categorization, prioritization, and resolution.
  • Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
  • Provide regular incident status updates to customers, management, and stakeholders.
  • Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

  • Oversee proactive fault detection through NOC monitoring tools.
  • Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
  • Coordinate with L2/L3 engineering teams for fault isolation and resolution.
  • Identify recurring faults and initiate preventive actions.

Problem Management

  • Lead Root Cause Analysis (RCA) for recurring and major incidents.
  • Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
  • Maintain problem records and trend analysis to reduce repeat incidents.
  • Work closely with engineering and vendors to drive permanent fixes.

Change Management

  • Govern changes to production environments to minimize risk.
  • Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
  • Participate in CAB (Change Advisory Board) meetings.
  • Ensure changes are executed as per approved windows with pre/post validation.
  • Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

  • Act as a single point of contact during service-impacting events.
  • Coordinate with internal teams, service providers, OEMs, and vendors.
  • Manage customer communication during outages and critical events.
  • Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

  • Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
  • Monitor and improve operational KPIs and SLA performance.
  • Drive process improvements aligned with ITIL best practices.
  • Maintain SOPs, runbooks, escalation matrices, and communication templates.
  • Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

  • Strong expertise in ITIL Incident, Problem, and Change Management.
  • Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
  • Good understanding of infrastructure domains:
  • Network (LAN/WAN/SD-WAN)
  • Security (Firewalls, SOC coordination)
  • Data Center / Cloud (basic understanding)
  • Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
  • Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

  • Strong leadership and decision-making abilities during high-pressure situations.
  • Excellent verbal and written communication skills.
  • Strong stakeholder and customer management capability.
  • Analytical mindset with attention to detail.
  • Ability to work independently and in cross-functional teams.

Education & Certifications

  • Bachelor’s degree in Engineering, IT, Computer Science, or related field.
  • ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
  • PMP / PRINCE2 / Agile certifications are advantageous.

Experience

  • 6–10 years of experience in Incident / Problem / Change Management roles.
  • Prior experience handling Major Incidents in 24x7 operations environments.
  • Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

  • Incident response and resolution times.
  • SLA and availability compliance.
  • Reduction in repeat incidents.
  • Quality and timeliness of RCA reports.
  • Change success rate and reduction in change-related incidents.


Read more
Super plast company

Super plast company

Agency job
via Anantaresource by Prachi Sharma
Mumbai
1 - 3 yrs
₹2L - ₹4L / yr
B2B Marketing
Sales management
Marketing
Field Sales


We are a PVC Profiles Manufacturing firm based in Vasai . We are manufacturers of P.V.C. Pipe with IS-9537 (Part III), Casing-n-capping & P.V.C. Profile from 1988. This background helps us in creating quality plastic products for a wide range of industrial, commercial as well as consumer applications.  We are one of the leading manufacturers of P.V.C. Profile. We stress on durability, strength to weight ratio and good finish to our products. The Company is consistently operating with the customer perspective in mind and customer – Company Relationship, Quality and Innovation


Job Profile

Job Info Looking for Field Sales Executive who will attend to the given Leads and convert them into sales as well as market our Products offering to Real Estate Builders & Construction Companies.



Requirements:


 Bachelors Degree In Commerce


 Willing to travel for Field Work


 Fluency in Verbal and Written English & Hindi


 Experience of 1-4 Years B2B Sales and Marketing [Preferred]


 Good Interpersonal Skills & a flair for Sales



Job Description


 Identify new opportunities and leads through Personal Contacts and follow-up with the prospects in a timely and systematic manner


 From Initial Enquiry – Quotation & Negotiation – Material Delivery – On-site execution & Final Payment Follow up => All shall be in Employee scope of Work


 Co-ordinate with the office and act as an intermediary between Client and Office


 Build deep and active relationships with key decision-makers at the customer level.


 This position requires the ability to act independently and to take initiative with supervision from manager


 Target Audience – Real Estate Builders & Construction Companies


 Field Work full time required


Working Days -Time

Timings: 09:30 AM to 6:30 PM - Mon to Sat Place of... More

Recruiter Instructions

Complete Address

Fixed Salary = Rs. 20,000 - Rs. 30,000

[+] Conveyance

[+] Commission Incentive - Approx Rs. 15,000 - Rs. 20,000 per month based on current employees



Benefits: Company Cell Phone, Bonus, PF / ESIC, Incentives on New Sales, Travel Reimbursements




Generate Notes :-


- Kindly don't send any freshers


- Have all prospect read through the JD


- Ensure the candidates call & confirm before showing up for the interview


- Prospects should have some sort of proof of previous employment either verified by you or us at the time of interview


Ghatkopar East, Mumbai 400077


https://goo.gl/maps/xY76qjTrVGuKqaYY7




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Nashik, Rajasthan, Bhilwara, Mumbai
4 - 6 yrs
₹2.5L - ₹3L / yr
Italian cuisine
continental cuisine
mexican cuisine

Duties and Responsibilities:

Responsible for overall operation of section.

 Enter kitchen on time, in clean and tidy uniforms, well groomed with head gear, shoes

and clean dusters.

 Switch on gas and ovens in case it is required.

 Check if equipment’s are in working good condition and inform maintenance head for

its breakdown.

 Same to be informed to Head chef and should be written in maintenance order form.

 Check quality of previous day mis-en-place for its spoilage.

 Update preparation list (based on lunch buffet and Ala Carte) as per forecasted

quantity for that day and spoilage. Do not make over excess quantity as that will lead

to wastage and high food cost.

 As per preparation list, get all raw material and cooking utensils arranged, if commis

is there otherwise do it on own.

 In case of any raw material is not available or utensils, check with stores and inform

same to head chef.

 Follow up on the same by writing on the follow up sheet.

 Get material picked up from Dry stores and fresh material from Receiving.


 Directly responsible for receiving quality of raw material (Perishable and Non-

perishable).


 Check discrepancy in quantities. In case material is not proper, return the material and

inform stores to buy fresh from market and debit the amount to the supplier.

 In case it is very urgent, accept few quantities and enter less quantity as received.


 Inform Head Chef for any unavailable items as per ordering list. At the same time

inform captain and above for not available dish with valid reason.

 Fill up requisition sheet before 4 pm and check day store for available (Perishable and

Non-perishable) ingredients before giving final requisition.

 In case Head chef is off, check ordering of other sections.

 Responsible for the operation of your section on your off days.

 Responsible for assigning work to your subordinate for your off days as per his

efficiency.

 Wash all vegetables before starting mis-en-place as per preparation list, keeping

hygiene in mind.

 Prepare mis-en-place as per Preparation List with high ingredient yield and no

wastage.

 Keep work table and ranges clean from time to time during operations, to maintain

basic hygiene standard.

 Use right cooking method for preparations, and guide sub-ordinate as well.

 Guide subordinates to use heavy and light equipment’s.

 Taste items for its quality and right preparations. Make a habit of tasting items.

 Dishing out orders as per right KOT (make sure date, time, qty and signature of order

taker is mentioned correctly) keeping garnish and accompaniments in minds.

 Follow Standard portion size while dishing out orders, guide your sub-ordinates.

 Follow correct plate presentation and guide your sub-ordinates.

 Re- use preparations, leftovers efficiently in order to control wastage.

 Check for the last order and close the kitchen by doing and guiding subordinate to

cover all items and store as per requirement.

 Clean all work area and ranges.

 Check required amount of mis-en-place for the next shift.

 Lock all chillers and freezer to avoid any pilferage.

 Giving proper handover of mis-en-place for ala carte, outdoor, in-house function, live

counter or any special preparations to head chef for the day taking off.

 Supporting Head chef by conducting training on various aspect of kitchen operation

including related cuisine, hygiene, planning etc.

 Make sure that all work with regard to Daily checklist is completed like Food tasting

sheet, N/A Items, Kitchen cleaning images, Pest Control, ODC Update, Daily

Wastage sheet, Buffet Set up, Daily Fridge Stacking images, etc.


 Follow Buddy learning systems to train the assigned kitchen staff and report their

success on a timely basis

Job Requirements:

4-6 years of experience in Continental Cuisine/Mexican/Italian.

 High school diploma or equivalent required.

 Excellent personal hygiene

Read more
Jio Tesseract
TARUN MISHRA
Posted by TARUN MISHRA
Bengaluru (Bangalore), Pune, Hyderabad, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Navi Mumbai, Kolkata, Rajasthan
5 - 24 yrs
₹9L - ₹70L / yr
skill iconC
skill iconC++
Visual C++
Embedded C++
Artificial Intelligence (AI)
+32 more

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.


Mon-fri role, In office, with excellent perks and benefits!


Position Overview

We are seeking a Software Architect to lead the design and development of high-performance robotics and AI software stacks utilizing NVIDIA technologies. This role will focus on defining scalable, modular, and efficient architectures for robot perception, planning, simulation, and embedded AI applications. You will collaborate with cross-functional teams to build next-generation autonomous systems 9


Key Responsibilities:

1. System Architecture & Design

● Define scalable software architectures for robotics perception, navigation, and AI-driven decision-making.

● Design modular and reusable frameworks that leverage NVIDIA’s Jetson, Isaac ROS, Omniverse, and CUDA ecosystems.

● Establish best practices for real-time computing, GPU acceleration, and edge AI inference.


2. Perception & AI Integration

● Architect sensor fusion pipelines using LIDAR, cameras, IMUs, and radar with DeepStream, TensorRT, and ROS2.

● Optimize computer vision, SLAM, and deep learning models for edge deployment on Jetson Orin and Xavier.

● Ensure efficient GPU-accelerated AI inference for real-time robotics applications.


3. Embedded & Real-Time Systems

● Design high-performance embedded software stacks for real-time robotic control and autonomy.

● Utilize NVIDIA CUDA, cuDNN, and TensorRT to accelerate AI model execution on Jetson platforms.

● Develop robust middleware frameworks to support real-time robotics applications in ROS2 and Isaac SDK.


4. Robotics Simulation & Digital Twins

● Define architectures for robotic simulation environments using NVIDIA Isaac Sim & Omniverse.

● Leverage synthetic data generation (Omniverse Replicator) for training AI models.

● Optimize sim-to-real transfer learning for AI-driven robotic behaviors.


5. Navigation & Motion Planning

● Architect GPU-accelerated motion planning and SLAM pipelines for autonomous robots.

● Optimize path planning, localization, and multi-agent coordination using Isaac ROS Navigation.

● Implement reinforcement learning-based policies using Isaac Gym.


6. Performance Optimization & Scalability

● Ensure low-latency AI inference and real-time execution of robotics applications.

● Optimize CUDA kernels and parallel processing pipelines for NVIDIA hardware.

● Develop benchmarking and profiling tools to measure software performance on edge AI devices.


Required Qualifications:

● Master’s or Ph.D. in Computer Science, Robotics, AI, or Embedded Systems.

● Extensive experience (7+ years) in software development, with at least 3-5 years focused on architecture and system design, especially for robotics or embedded systems.

● Expertise in CUDA, TensorRT, DeepStream, PyTorch, TensorFlow, and ROS2.

● Experience in NVIDIA Jetson platforms, Isaac SDK, and GPU-accelerated AI.

● Proficiency in programming languages such as C++, Python, or similar, with deep understanding of low-level and high-level design principles.

● Strong background in robotic perception, planning, and real-time control.

● Experience with cloud-edge AI deployment and scalable architectures.


Preferred Qualifications

● Hands-on experience with NVIDIA DRIVE, NVIDIA Omniverse, and Isaac Gym

● Knowledge of robot kinematics, control systems, and reinforcement learning

● Expertise in distributed computing, containerization (Docker), and cloud robotics

● Familiarity with automotive, industrial automation, or warehouse robotics

● Experience designing architectures for autonomous systems or multi-robot systems.

● Familiarity with cloud-based solutions, edge computing, or distributed computing for robotics

● Experience with microservices or service-oriented architecture (SOA)

● Knowledge of machine learning and AI integration within robotic systems

● Knowledge of testing on edge devices with HIL and simulations (Isaac Sim, Gazebo, V-REP etc.)

Read more
Product Base Company into Logistic

Product Base Company into Logistic

Agency job
via Qrata by Rayal Rajan
Mumbai, Navi Mumbai
8 - 10 yrs
₹20L - ₹30L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Linux/Unix
+14 more

Role : Principal Devops Engineer


About the Client


It is a Product base company that has to build a platform using AI and ML technology for their transportation and logiticsThey also have a presence in the global market


Responsibilities and Requirements


• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure

• Knowledge in Linux/Unix Administration and Python/Shell Scripting

• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure

• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios

• Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms

• Experience in enterprise application development, maintenance and operations

• Knowledge of best practices and IT operations in an always-up, always-available service

• Excellent written and oral communication skills, judgment and decision-making skill

Read more
Myrsa Technology Solutions
Ruben Ghosh
Posted by Ruben Ghosh
Mumbai
3 - 4 yrs
₹4L - ₹5L / yr
User Experience (UX) Design
skill iconHTML/CSS
Wireframing
User Interface (UI) Design
User Interface (UI) Development
You must have empathy for the user, a deep understanding of user-centered design (UCD) and strong analytical abilities. You must have an understanding of technical limitations as well as business strategies and goals, backed by a knowledge of different technologies. You would have to conduct user research, interviews, and surveys, and use the information to create sitemaps, customer journey maps, wireframes, and prototypes.
As a user experience designer (UXD), you would have to create and enhances digital interfaces like websites, apps, and software programs to make the experience more effortless and enjoyable for consumers. Your work helps boost customer satisfaction, build brand loyalty, and ensure that there aren’t any design elements present that might deter potential customers. This includes everything from smooth navigation to enhanced visual appeal and a simplified sign-up or checkout process.
A background in or familiarity with cognitive psychology is a huge plus
Job Description
We are looking for well-qualified candidates with the unique ability to perform well as a UXD and also at a high level as a technology and business manager and leader. You will be directly involved in executing the Company's overall technology & business strategy and implementation.
Our user experience (UX) design expert needs to be a multi-talented jack-of-all-trades who possesses knowledge in the areas of psychology, design and technology. We are looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Responsibilities
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.
• Evaluating our current website and recommending possible improvements
• Designing user flows to show how customers interact with our site
• Performing split-testing on some of our underperforming pages
• Performing user testing with the product in question
• Creating and implementing surveys for direct customer feedback
• Creating storyboards to reflect a typical customer
• Analyzing usage data and traffic patterns
• Conducting A/B tests to measure customer response
• Reviewing competitors’ products for additional insights
• Making style guides to define UI elements
• Communicating with clients and other stakeholders
Requirements
• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
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for design studio

for design studio

Agency job
via 24rumen by Sanku Shah
Mumbai
2 - 4 yrs
₹3L - ₹5L / yr
skill iconReact.js
skill iconMongoDB
Mongoose
skill iconExpress
Role - Web Developer   
 
Responsibility - 
 
  1. Responsible for team management, monitoring, reporting and proper and timely project execution  
  2. Will lead a team of developers who will be responsible for building the product  
  3. Work with senior management to define software requirements and take the lead on technical projects  
  4. Develop high-quality software that is aligned with customer needs and business goals  
  5. To ensure that software deliverables comply with quality standards and are completed on time  
  6. Ensure maintenance of the organization’s operating systems and other technical equipment in use  
  7. Document and demonstrate solutions by following the documentation, flowcharts, layouts, diagrams, charts, code comments and clear code  
 
Skills -   
 
  1. Experience with building scalable REST API with NodeJS (low-latency, high-availability) 
  2. Experience with securing REST API - JWT, AES, RSA  
  3. Very strong understanding of JSON and ability to convert business objects to JSON  
  4. Production deployment of NodeJS REST API on Nginx 
  5.  Experience with databases - MongoDB, Redis
  6. Extremely competent with Javascript - objects, control structures,event loops, callbacks 
  7.  Basic understanding of front-end technologies, such as HTML5, and CSS3 - Thorough understanding of User authentication and authorization
  8. Experience with  Creating database schemas that represent and support business processes 
  9. Proficient understanding of code versioning tools, such as Git, AWS Code Commit, Gitlab
Read more
HyperVerge

at HyperVerge

4 recruiters
Anushree  Joshi
Posted by Anushree Joshi
Navi Mumbai
3 - 10 yrs
₹8L - ₹11L / yr
API
Escalation management
Product support
SLA

HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.

This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list

As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.

OUTCOMES EXPECTED:

1. Customer Support

  • Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
  • Regularly update the customers on queries raised by them with an objective of keeping them informed about the state

2. Issue Management

  • Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
  • Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
  • Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies

3. Product Understanding:

  • Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
  • Work closely with Product and Engineering teams to find ways to improve the product
  • Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering

4. Support Process Improvement

  • Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
  • Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
  • Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
  • Document troubleshooting and problem resolution steps

Requirements

  1. Engineering Graduate from CS/IT
  2. 4 - 7 years of product/application support experience for a SAAS Product
  3. Excellent written and verbal communication via phone, email and in-person meetings
  4. Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
  5. Experience working in a product-based startup environment will be an added advantage
  6. Good interpersonal skills
  7. Willingness to learn new technologies

 

COMPETENCIES:

1. Clarity and Decision Making

  • Has the ability to effectively respond to situations without losing the clarity of long term purpose.
  • Has the grasping to understand various boundary conditions in complex situations.
  • Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions

2. Customer Support

  • Capable of taking complete ownership of the issues raised by clients from all channels
  • Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
  • Should have basic coding/scripting skills
  • Proficiency in common service desk softwares and tools for testing the product
  • Ability to work with the clients and internal teams to replicate issues that are reported

3. Customer Delight

  • Should take pride in providing high quality service to the client
  • Should be assertive of the quality of service being provided to the client as non-negotiable
  • Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.

4. Hard Work and Persistence

  • Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done

5. Flexibility and Adaptability

  • Adjusts quickly to changing priorities and conditions.
  • Copes effectively with complexity and change.
  • Demonstrates ability to learn new things
 
Read more
Transven

at Transven

2 recruiters
Darshana Lokhande
Posted by Darshana Lokhande
Powai, Mumbai
2 - 5 yrs
₹2L - ₹3L / yr
Human Resources (HR)
Recruitment/Talent Acquisition
LinkedIn
skill iconLeadership
Headhunting

Currently we are looking for the HR Role with experience in Talent Acquisition. PFB JD for your reference. You can visit http://www.transven.com">www.transven.com for company details.

Job Description :

  • Answering employee questions
  • Creating and distributing documents
  • Serving as a point of contact with benefit vendors/administrators
  • Maintaining computer system by updating and entering data
  • Setting appointments and arranging meetings
  • Maintaining calendars of HR management team
  • Compiling reports and spreadsheets and preparing spreadsheets

Recruitment/New Hire Process

  • Participating in recruitment activities
  • Cold calling & talent acquisition activities
  • Posting job ads and organizing resumes and job applications
  • Scheduling job interviews and assisting in interview process
  • Ensuring background and reference checks are completed
  • Conducting benefit enrollment process
  • Administering new employment assessments

Payroll and Benefits Administration

  • Processing payroll, which includes ensuring vacation and sick time are tracked in the system

Record Maintenance

  • Maintaining current HR files and databases
  • Updating and maintaining employee benefits, employment status, and similar records
  • Maintaining records related to grievances, performance reviews, and disciplinary actions
  • Performing file audits to ensure that all required employee documentation is collected and maintained
  • Performing payroll/benefit-related reconciliations
  • Performing payroll and benefits audits and recommending any correction action
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