11+ Avaya Session Manager Jobs in India
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• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly
• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion
• Needs to be able to follow multiple different processes depending on the circumstances
• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues
• Avaya ACSS certification
• Avaya SBC – Triage alarms, Troubleshooting breakfix issues
• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues
• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.
MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Role Expectations
- Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Documents incidents and resolutions and provides updates to the knowledge base where applicable
- Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
Qualifications
- 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
- Strong technical proficiency in hardware and networking
- Good understanding of security best practices in a regulated business.
- Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
- Experience in POS troubleshooting is an edge, ALOHA experience is a plus
- Exceptional English communication skills (written and spoken)
Technology Requirements
- A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
- Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
- All agents must have a working camera to be used during training sessions and 1:1 conversation.
- Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
- Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
- All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
- All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
- Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
- Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
- RAM: 16 GB
Benefits:
- A fully remote work environment
- This is currently a contract position, offering competitive wages
- Comprehensive training on our products and services.
- Career development opportunities, including internal promotions.
- A positive and growing work culture that values diversity and inclusivity.
- To provide value-added training to schools across India.
- To provide educational assistance and skill development training to marginalized and underprivileged students.
- To influence the youth to develop interpersonal skills, leadership, creativity, discipline, and problem-solving.
- To deter students from negative influences such as alcohol, tobacco, drugs, and other addictions.
Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
As the Project Manager, you will be responsible to manage project scope, timelines, budgets, daily scrum, sprint planning & retrospective, internal & external stakeholder management.
What you will do
- Create a project plan based on the scope of work defined by the Solutions Architect using Smartsheet
- Identify activities, dependencies, sequencing, and time estimates
- Onboard the team of engineers on customer systems, project scope, process, deliverable, documentation requirements
- Create project kick-off presentation, charter, and tracking mechanism in collaboration with the customer
- Conduct daily stand-ups, sprint planning, sprint retrospective meeting
- Facilitate internal and external architecture discussions, review calls, and document decisions with the teams who work in India and three timezones in the US
- Proactively create meeting notes, weekly customer presentations, and organize project documents and recorded calls
- Review and approve employee timesheets, leaves and perform team calendar management
- Enable customer success by proactively communicating project status, risks, requests
- Take ownership of customer escalations and facilitate the resolution
- Negotiate the scope changes in the project by producing appropriate project documentation
What are we looking for
- 2+ years of experience in working in cloud engineering or data engineering projects
- 2+ years of experience as a Project manager or scrum master with customers in US timezones
- Expertise in using Smartsheet, Jira / Confluence, Clockify
- Excellent communication, facilitation, negotiation, and coaching skills
- Expertise in managing internal and external teams
- Strong prioritization and problem-solving skills
You will be preferred if you posses
- Experience in managing Data Lake based projects on AWS
- Professional Scrum Master™ certification
- Managing Jira Projects certification
- Smartsheet Certification
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.
About our Client :-
Our client is a B2B2C tech firm backed by a Retail Giant and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
The company aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
Key Responsibilities :-
- Own and scale the direct to consumer business; be responsible for its P&L
- Build and scale the user growth (paid + organic marketing), conversion (including liaison with product growth), retention/CRM and reactivation by building a repeatable, sustainable & defensible growth machine.
- Use the data to create customer personas, improve revenues and minimise costs and expenditures; create a culture of structured experimentation and iteration to drive growth
- Hire and develop a front line team to meet GROWTH business goals and requirements; build core talent capabilities around each of its sub-function namely User Growth, Conversion, Retention & Reactivation
- Drive maturity improvement in GROWTH function's execution and performance management via data-based decision making
- Navigate smoothly across multiple teams (product, marketing, tech, etc.) within the organisation to drive cohesiveness and enable a - one team- positive working culture
Experience, Skills & Knowledge :-
- Seasoned professional out of which minimum 3+ years of demonstrated experience of GROWTH function ownership and scale in a consumer tech startup
- Customer centricity focus and ability to bring - voice of customer- in decision making
- Leadership and team management experience
- Understanding the different types of customer acquisition channels - including paid and owned media as well as earned media (PR, word of mouth, organic SEO)
- Entrepreneurial mindset with ability to hustle and sharp business acumen
- Exceptionally curious, bold thinker, applying outside-in thought leadership to reimagine ways of performing work - with a passion for inventing and simplifying
- Ability to assess and mitigate risk, forecast both long and short-term outcomes, and navigate scenarios in B2C business environment
- Ability to communicate across multi-cultural and experience levels, internal & externally
- Analytical rigour i.e. should prefer data to challenge status quo, engage mind, direct hypothesis- driven thinking and structure complex issues.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBIn this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We’d also like you to have hands-on experience on software development and be able to manage complex programs.
Your goal will be to ensure our internal IT framework operates properly.
Responsibilities
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Plan & Write well-designed code.
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Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
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Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
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Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
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Maintaining existing codebase, to include troubleshooting bugs and adding new features.
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Understanding and implementation of security and data protection.
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Documenting application changes and developing updates.
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Develop the quality product using best practices.
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Agile and Scrum development methodology (Working in Sprint) Scrum Planning /Refinement /Retrospective
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Understand company needs to define system specifications
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Plan and design the structure of a technology solution
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Communicate system requirements to software development teams
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Evaluate and select appropriate software or hardware and suggest integration methods
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Execute the programs with the highest process and standards for a successful delivery.
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Oversee assigned programs (e.g. conduct code review) and provide guidance to team members.
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Assist with solving technical problems when they arise
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Ensure the implementation of agreed architecture and infrastructure.
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Address technical concerns, ideas, and suggestions.
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Monitor systems to ensure they meet both user needs and business goals.
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Participate in the process of defining, implementing, and enhancing across the organization.
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Involve in the hiring, training, and team-building exercises.
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Strategic skills to study and grow processes, people, and technology at the organization.
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Establish and initiate the necessary research and development programs by external and internal communication to upbringing the organization in the technical and non-technical front.
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Resource allocation, planning, and training as per the program requirement.
MUST Have Skills
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Proven experience as a Principal Engineer or Technical Lead.https://resources.workable.com/project-manager-job-description">
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Hands-on experience with software development and system administration.
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Understanding of strategic IT solutions.
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Experience in project management and service-oriented architecture.
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Web Technologies & Frameworks: HTML, CSS, Laravel, Node.js, React.js, Vue.js, Jquery, Ajax, REST & SOAP API, WCF, XML, JSON, MVC, MVVM, Adonis.js
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Knowledge of Databases: MySQL, MSSQL, SQLite, Redis, DynamoDB, MongoDB, PostgreSQL
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Excellent communication skills.
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Problem-solving attitude.
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Organizational and leadership skills.
CHERRY on Top
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Good to have: Apache Solr, ElasticSearch, ElasticCache
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Good to have: Cloud technologies: Docker, AWS, GCP, Digital Ocean, CI/CD, Jenkins, TFS Build, DevOps, Gitlab-CI, Gitlab-Runner, AWS (EC2, RDS, S3, SNS, SES, CloudFront, Route53, Lambda, API Gateway, Cognito, IAM, Transcribe, CloudFormation, DynamoDB and much more.)
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Server-less Architecture & Micro-services MERN Stack
Munchies & Perks
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5 Days Working.
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Competitive & Lucrative Salary Structure.
- Best Leaves & Holiday Programs.
- Explore Incredible India! Workation Programmes with Airfare, Hotelstay.
- New-Hire Welcome Bonus Package
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Knowledge-Based Hierarchy.
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Trending Technology Development
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Career Development Programs.
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Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
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Exposure to working with a team size of 65+.
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Good Project Incentives and Rewards.
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Work-Life Balance.
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Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.
Vue.jsAngularJS (1.x)Angular (2+)React.js
JavascriptExperience 0 to 3 years
Software Development
Need to handle team independently
Should analyze client need and projects to be delivered on time
Leading IT MNC company
.NETAngular (2+)React.jsExperience: 5 - 6 years
- Strong knowledge of OOP, C#, LINQ, SQL Server.
- Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
- Demonstrable knowledge of any one of the JavaScript frameworks - Angular JS or ReactJS.
- Must be strong in .net MVC.
- Minimum 1 yr experience in .Net Core, Web API.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Ready to work in a challenging environment.
- Professional approach toward work.
Java• Atleast 5+ years of experience in Java development (J2EE, J2SE 8)
• Atleast 3+ years for EDI development experience.
• Degree, diploma or Certificate in Computer Science or IT.
* Troubleshooting of FTP networking for all EDI situations, sets up and edits all SQL reports. * Bring out and supervises all self loading scripts to guarantee effective EDI document travel. * Monitor effective working of all the given projects, manages various departments to provide efficiency for support staff, makes all EDI maps, business procedures and works out all the execution issues. * Experience in preparing all cost advice reference papers and takes part in different test developments, enforcement plans, strategies and supervises all communication for projects as per work plan. * Experience in dealing with all the scheme or system designs and follows through new designs and helps to enforce brand for all the new clients. * Coordination with non EDI sources to fix, design and implement all the answers for the same, and makes all data map to guarantee effective management of all dealings. * Experience in helping to all the e-trade dealings and the trade units in same processes and comes up with an update on architecture if needed. * Experience in leading projects that support the EDI techie regions, and helps the other projects as characterized by the team lead of applications development. * Experience in functioning as a direct liasion with fundamental users in limited structural areas of the trade. * Experience in EDI procedures and daily functions to ensure best performance, completeness and superiority.
React NativeReact.jsJavascriptCompany name - MindCrew Technologies
Experience- 2+ years of experience
Skills Required- React Native, iOS App Development, Android Development
Hello Developers, MindCrew Technologies in search of React native developer for Indore location.
Responsibilities and Duties
Building user-friendly IOS and Android apps on React Native Platfrom. proficient in Coding debugging.
Collaborate with cross-functional terms to define and design new features.
Work on bug fixing and improving applications performance.
Hands-on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying client's needs.
Writing modular, reusable, maintainable, well documented and fully tested code.
Key Skills
React Native, Android, iOS Development, cross platform app, Web Development, Node.js
Required Experience and Qualifications
Exp in react native development of min 6 months maximum 2yr
Must have done 1 live project on react native independently.
Benefits
Onsite opportunity ( Denmark)
Career growth
The young and energetic work environment
Chance to interact with global clients directly
Alternate Saturdays off
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