11+ Avaya Session Manager Jobs in India

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Roles and responsibilities:

• Monitor and evaluate customer interactions to ensure consistency and quality in service delivery. 
• Work closely with other departments, such as sales and marketing, to align customer support strategies with overall business goals. Share customer insights to enhance marketing campaigns.
• Synthesize this information into compelling content that addresses customer queries and concerns.
• Effectively convey insights, recommendations, and strategies to both internal teams and clients with exceptional written and verbal communication skills. 
• Advanced proficiency in Excel, including knowledge of functions, pivot tables, and data visualization techniques.
• Strong command of the English language with exceptional writing, editing, and proofreading abilities. Ability to communicate complex ideas clearly and concisely.
• Collaborate effectively with cross-functional teams, gathering requirements and communicating insights in a comprehensible way.
• Design and format presentations to ensure consistency and coherence in messaging.
• Craft compelling and professional presentations using PowerPoint, conveying complex information in a clear and concise manner.
• Collect, analyze, and interpret complex data sets using Excel.
• Create insightful and visually appealing reports and dashboards using Excel functions and pivot tables.
• Willingness to learn and adapt to new AI marketing tools and technologies.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation purposes.
• Basic understanding of business processes and operations.
• Ability to work independently and manage multiple tasks simultaneously.

Job Description:

• Develop and implement sales strategies to achieve sales targets
• Conduct market research to identify potential clients and market trends
• Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
• Meet with clients to present products or services and negotiate deals
• Conduct product demonstrations and presentations to potential clients
• Prepare and present proposals and negotiate contracts with clients
• Build and maintain relationships with existing clients to maximize sales opportunities
• Collaborate with another department to ensure the smooth delivery of products or services
• Stay up-to-date with industry trends and developments to inform sales strategies and tactics
• Provide feedback to the product development team on customer needs and preference
• Prepare and present sales reports to Sales Manager

Required Candidate profile:

• Bachelor's degree in engineering, Business, Marketing, or related field
• Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to travel as required

● Developing new user-facing features using React.js

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high quality code

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of EcmaScript as well as HTML and CSS

● Experience with data structure libraries (e.g., Immutable.js)

● Working knowledge and integration knowledge with RESTful APIs

● Knowlegde of websockets implementation is a must.

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

● Ability to understand business requirements and translate them into technical requirements.

● A knack for benchmarking and optimization

● Familiarity with code versioning tools {such as Git}

● Added advantages if you have working knowledge of AWS

Role & Responsibilities:

• Handle multiple products/modules simultaneously, lead the team in development and support
• Lead development teams
• Daily updates to customers and Product Managers/Delivery Managers
• Participate in design discussions
• Design and Architect small modules
• Effort estimations for modules, subsystems or use cases.
• Learn new skills and mentor the new team members
• Champion best practices within the team, including code reviews
  
  

Work Experience & Skills:

• B.E/B.Tech or any relevant Masters degree from reputed college.
• Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
• Strong experience in Postgres or any SQL technology
• Experience with working on Tomcat, Apache, JBoss or any similar application server
• Should have 3+ years of experience in leading team.
• Good experience in JSON / RESTful API / Web Services.
• Experience in working on Agile methodology using Scrum and sprints
• Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
• Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
• Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
• Experience in Microservices, SpringBoot and Angular is a plus.
• Experience with tuning deployed applications for scalability and performance.
• Good knowledge of deployment and scripting on Linux/Unix servers
• Strong technical documentation skills.
• Good oral and written communication skills