11+ Avaya Session Manager Jobs in Hyderabad | Avaya Session Manager Job openings in Hyderabad

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Strong Consumer Psychology / Conversion Strategy / D2C Growth Strategy Profiles (Health & Wellness / Consumer Brands)

Mandatory (Experience 1): Must have minimum 7+ years of experience in content communication strategy to drive conversions across digital platforms (website, ads copy) preferrably for D2C brand

Mandatory (Experience 2): Must have Hands-on experience in applying consumer psychology to drive conversions (persona building, behavioral targeting, messaging frameworks)

Mandatory (Experience 3): Strong exposure to Meta & Google Ads (strategy level) with ability to analyze CTR, CVR, CAC and funnel performance

Mandatory (Experience 4): Proven experience in funnel optimization / CRO across landing pages, website journeys, CRM (WhatsApp / Email), and assisted sales funnels

Mandatory (Experience 5): Strong Experience in competitive intelligence and Market analysis (tracking competitor ads, messaging, offers, and deriving actionable insights)

Mandatory (Experience 6) : Experience working closely with Brand, Marketing, and Sales teams to influence messaging, creatives, and customer journey

Mandatory (Skill 1): Strong understanding of Indian consumer psychology and buying behavior

Mandatory (Skill 2): Ability to connect data with psychological insights and drive conversion decisions

Mandatory (Domain): Must have prior experience working with D2C / consumer brands; experience in health, wellness, nutrition, or lifestyle categories is strongly preferred

Job Title: Mid-Level .NET Developer (Agile/SCRUM)

Location: Mohali, Bangalore, Pune, Navi Mumbai, Chennai, Hyderabad, Panchkula, Gurugram (Delhi NCR), Dehradun

Night Shift from 6:30 pm to 3:30 am IST

Experience: 5+ Years

Job Summary:

We are seeking a proactive and detail-oriented Mid-Level .NET Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining high-quality applications using Microsoft technologies with a strong emphasis on .NET Core, C#, Web API, and modern front-end frameworks. You will collaborate with cross-functional teams in an Agile/SCRUM environment and participate in the full software development lifecycle—from requirements gathering to deployment—while ensuring adherence to best coding and delivery practices.

Key Responsibilities:

• Design, develop, and maintain applications using C#, .NET, .NET Core, MVC, and databases such as SQL Server, PostgreSQL, and MongoDB.
• Create responsive and interactive user interfaces using JavaScript, TypeScript, Angular, HTML, and CSS.
• Develop and integrate RESTful APIs for multi-tier, distributed systems.
• Participate actively in Agile/SCRUM ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Write clean, efficient, and maintainable code following industry best practices.
• Conduct code reviews to ensure high-quality and consistent deliverables.
• Assist in configuring and maintaining CI/CD pipelines (Jenkins or similar tools).
• Troubleshoot, debug, and resolve application issues effectively.
• Collaborate with QA and product teams to validate requirements and ensure smooth delivery.
• Support release planning and deployment activities.

Required Skills & Qualifications:

• 4–6 years of professional experience in .NET development.
• Strong proficiency in C#, .NET Core, MVC, and relational databases such as SQL Server.
• Working knowledge of NoSQL databases like MongoDB.
• Solid understanding of JavaScript/TypeScript and the Angular framework.
• Experience in developing and integrating RESTful APIs.
• Familiarity with Agile/SCRUM methodologies.
• Basic knowledge of CI/CD pipelines and Git version control.
• Hands-on experience with AWS cloud services.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and collaboration skills.

Preferred / Nice-to-Have Skills:

• Advanced experience with AWS services.
• Knowledge of Kubernetes or other container orchestration platforms.
• Familiarity with IIS web server configuration and management.
• Experience in the healthcare domain.
• Exposure to AI-assisted code development tools (e.g., GitHub Copilot, ChatGPT).
• Experience with application security and code quality tools such as Snyk or SonarQube.
• Strong understanding of SOLID principles and clean architecture patterns.

Technical Proficiencies:

• ASP.NET Core, ASP.NET MVC
• C#, Entity Framework, Razor Pages
• SQL Server, MongoDB
• REST API, jQuery, AJAX
• HTML, CSS, JavaScript, TypeScript, Angular
• Azure Services, Azure Functions, AWS
• Visual Studio
• CI/CD, Git

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Job Location - Hyderabad & Ahmedabad 

What you'll do: 

• Perform complex application programming activities with an emphasis on mobile development:  Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks 

• Assist in the definition of system architecture and detailed solution design that are scalable and extensible 
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible 
• Own the quality of code and do your own testing. Write unit test and improve test coverage. 
• Deliver amazing solutions to production that knock everyone’s socks off 
• Mentor junior developers on the team 

What we’re looking for: 

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around. 
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time. 
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts. 
• Flexible and willing to accept change in priorities, as necessary 

• Demonstrable passion for technology (e.g., personal projects, open-source involvement)  
• Enthusiastic embrace of DevOps culture and collaborative software engineering 
• Ability and desire to work in a dynamic, fast paced, and agile team environment 
• Enthusiasm for cloud computing platforms such as AWS or Azure 
• Excellent written and verbal communications skills 

Preferred Qualifications:  

• Experience with Apache Cordova framework 
• Demonstrable knowledge of native coding background in iOS, Android 
• Experience developing and deploying applications within Kubernetes based containers  
• Experience in Agile and SCRUM development techniques 

Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.

Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.

Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company

Role: Senior Software Engineer - MEAN Stack

Reports to: Team Lead

Division/Department: Product

Work Location: India - Remote / Pune

We are seeking highly skilled and experienced Senior Software Engineers to join our SaaS company. As a Senior Software Engineer, you will play a pivotal role in the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to design, develop, and deploy scalable software solutions using the MEAN stack (MongoDB, Express.js, Angular, Node.js) and related technologies.

Responsibilities:

• Collaborate with product managers, designers, and other stakeholders to define software requirements and translate them into technical specifications.
• Design and develop robust and scalable software solutions using the MEAN stack and other relevant technologies.
• Take ownership of feature development and deliver high-quality code on time.
• Participate in code reviews to ensure code quality and adherence to coding standards.
• Troubleshoot and debug software issues, and identify and implement effective solutions.
• Collaborate with DevOps teams to ensure smooth deployment and operation of software applications.
• Stay up-to-date with the latest industry trends, tools, and technologies and make recommendations for process improvements.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. (Master's degree preferred)
• 4+ years of hands-on experience in MEAN stack development, including MongoDB, Express.js, Angular (version 2 or higher), and Node.js.
• Proven experience working in a product-based company, delivering software solutions to customers.
• Strong understanding of Agile methodologies and Agile development practices.
• Proficient in front-end technologies such as Angular, HTML, CSS, and responsive design principles.
• Solid understanding of back-end technologies including Node.js, RESTful APIs, and server-side frameworks.
• Experience with cloud platforms, specifically AWS, and familiarity with related services.
• Knowledge of JSON, Kibana, JIRA, and Jenkins is a plus.
• Strong problem-solving skills and the ability to work independently as well as in a team.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

• 4+ years of mobile software development (iOS & Android).
• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Deep understanding and proficiency in building mobile apps from scratch using at least one mobile language (Swift, Java, Objective-C, etc.). Experience with multiple platforms is preferred.
• Desire and ability to expand expertise into additional mobile languages.
• Expertise in designing testable software and building large scale, complex applications.
• Self-motivated with strong problem-solving skills.
• Passionate about writing clean, well organized, and production-ready code.
• A portfolio of Apps or SDKs already built and in the App Store and Google Play.
• Desire to build a larger in-house team and manage a group of developers over time.
• Some management experience preferred.