11+ Avaya Session Manager Jobs in Hyderabad | Avaya Session Manager Job openings in Hyderabad

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Job Title : Senior Java Developer with Corticon

Experience : 5 to 8 Years

Location : Hyderabad (Work From Office)

Notice Period : Immediate to 15 Days (Official 30 Days Notice Acceptable if Negotiable to 15 Days)

Mandatory Skills : Java, Corticon, Project Management, SDLC, Problem-Solving, Analytical Thinking, Agile Methodologies.

Key Responsibilities :

• Develop and maintain scalable Java-based enterprise applications.
• Integrate and manage Corticon business rules engine within application architecture.
• Collaborate with cross-functional teams to deliver high-quality solutions on time.
• Participate in design reviews, code reviews, and performance tuning.
• Troubleshoot complex technical issues and implement appropriate solutions.

Required Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field (Regular Education only).
• Strong hands-on experience in Java development.
• Proven experience working with Corticon for business rules implementation.
• Excellent understanding of software development life cycle (SDLC) and Agile methodologies.
• Strong project management skills and experience in leading complex projects.
• Excellent analytical, problem-solving, and communication skills.

Note : This is an urgent hiring need. Candidates with Immediate to 15 Days of notice are highly preferred. Candidates on official 30 Days notice can also apply if flexible to join within 15 Days.

Responsibilities

• Initiate outbound calls to potential clients to promote properties and generate leads.
• Respond to inbound calls and answer queries related to various real estate projects.
• Schedule and coordinate site visits with potential buyers.
• Maintain and update customer records in the CRM system.
• Follow up with clients to provide additional information and gather feedback.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay updated on real estate market trends and project details.

Qualifications

• High school diploma or equivalent; a bachelor's degree in any field is preferred.
• Proven experience in telecalling or telemarketing, preferably in the real estate sector.

Job Description:

Responsibilities:

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Ability to design and document the product features, codes.

·      Self-driven and ability to take up ownership of things

·      Write clean code to develop functional applications, automation scripts, test cases

·      Troubleshoot and debug applications

·      Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

·      Ability to sync with other developers, designers to identify issues, new features and improvements

Requirements and skills:

·      Solid understanding of linux development environment and systems

·      Expert level knowledge of Python along with frameworks like Django, flask

·      Proficient in writing unit test cases using Pytest framework.

·      Expert level knowledge of SQL databases like MySQL and PostgreSQL

·      Good knowledge of design principles and databases

·      Knowledge of front technologies like Typescript, ReactJs

·      Knowledge of Caching techniques using Memcached and Redis

·      Experience of using queueing service line Kafka

·      Solid understanding of microservices architecture

·      Knowledge of AWS cloud services

·      Expert in serverless technologies like lambda along with API gateway

·      Knowledge of Git, Jira, CI/CD pipelines and containerization like docker

·      Knowledge of logging and monitoring tools like Grafana or Newrelic

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

CTC Budget: 35-55LPA

Location: Hyderabad (Remote after 3 months WFO)

Company Overview:

An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.

• 6 plus years of experience as a Python developer.
• Experience in web development using Python and Django Framework.
• Experience in Data Analysis and Data Science using Pandas, Numpy and Scifi-Kit - (GTH)
• Experience in developing User Interface using HTML, JavaScript, CSS.
• Experience in server-side templating languages including Jinja 2 and Mako
• Knowledge into Kafka and RabitMQ (GTH)
• Experience into Docker, Git and AWS
• Ability to integrate multiple data sources into a single system.
• Ability to collaborate on projects and work independently when required.
• DB (MySQL, Postgress, SQL)

Selection Process: 2-3 Interview rounds (Tech, VP, Client)

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have