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Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.
Job Title: Customer Support Executive
Process: Kotak Bank Process
Eligibility:
Graduates with 6+ months experience
Undergraduates with 6+ months experience
Communication Requirement (Versant):
Versant 3 – Average Communication
Versant 4 – Good Communication
Salary (Take Home):
Graduate
Versant 3: ₹17,000
Versant 4: ₹18,000
Undergraduate
Versant 3: ₹16,000
Versant 4: ₹17,000
Job Responsibilities:
Handle customer queries related to Kotak Bank products
Resolve customer issues professionally
Maintain quality and customer satisfaction
Job Details:
Shift Timing: 9:30 AM – 6:30 PM
Shift: Day Shift
Week Off: 1 Rotational Week Off
Location: Eureka Outsourcing Solutions
Job Title: CRM Executive
Location: Thane (Majiwada)
Age Requirement: Up to 30 Years
Experience: 1–2 years (Pharma industry – Cardio-Diabetic segment preferred)
Responsibilities:
- Manage and maintain customer databases, ensuring accuracy and completeness.
- Coordinate with sales and marketing teams to support CRM activities.
- Generate and analyze reports using MS Excel (Pivot, VLOOKUP, etc.).
- Ensure timely communication with clients and internal teams.
- Support day-to-day CRM operations to drive efficiency and client satisfaction.
Key Skills:
- Strong communication & coordination skills.
- Proficiency in MS Excel and data management.
- Pharma experience in Cardio-Diabetic segment is mandatory.
Note: This is a top priority position – immediate joiners will be preferred.
- Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
- Analyzing Regular Customer Cohort Performance, both on a product & company level.
- Developing the product subscription business on the website.
- Build retention marketing campaigns based on customer segmentation.
- Drive User Engagement in Lower Funnels using user engagement platforms
- Build the Customer Loyalty Programme for the brand.
- Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
- Profiling Key Customer Groups Regularly
- Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
- Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.
Expertise in developing SAPUI5 applications using ADT(Eclipse)/Web IDE, JQuery, Java Script,XML,HTML5 & CSS3 And consuming the data by using Net weaver gateway services
• Expertise in developing NetWeaver gateway services(SEGW)
• Expertise in Integrating Gateway OData/JSON services with UI5 Apps, System Landscape, Architecture, SSO, Security Set Up and Gateway Configuration
• Fiori Package Configuration on SAP Gateway & Backend ECC App Configuration
• Customization & Extension of Fiori Apps
• Drive the System Landscape, Architecture, Security, Users Set Up
• Configure Gateway & Fiori Infrastructure (with support from Basis Team)
• Fiori App Configuration ( SAP Gateway & S/4HANA System)
• Work with Functional and Technical Resources in Setting up the S/4HANA Backend
• Set User Roles, Profiles, Apply Notes & Fixes in ABAP Systems
• Roll out Apps to Business Users for Testing
• Expertise in coding for consuming data for UI5 Apps through Netweaver Gateway OData/JSON services.
• Expertise in extending OData service/OData models
• Expertise in customizing/Extending the standard Fiori Apps
• Expertise in creating HANA Schemas, Packages, Attribute Views, Analytical Views, Calculation Views with HANA LIVE, Attribute mapping, creation of calculated measures, Calculated attributes, Input parameters, Variables, Restricted measures, Constant columns, Currency Unit conversion, stored procedures and maintaining analytical privileges, and involved in Data Provisioning using SLT and BODS(data services) meta data import. Involved in Export/Import of models, validations.
• Expertise in using AMDP, CDS views, ADBC, External views
Experience - Minimum 2+ Year
CTC - Upto 8.00L pa ( Depending on Experience )
Job Description:
1. Execution of trade orders on behalf of clients.
2. Building relationships with clients & educating them about Investments.
3. Client Acquisition as per targets
Required Criteria:
1. Graduation Mandate.
2. NISM 8 certification (Equity & derivatives) / NISM 5 certification (Mutual Funds).
3. Stock Market knowledge is mandatory.
4. Should possess good communication skills.
5. Dealing & Cross Sales Experience is must
Location Pune/ Ahmedabad/ Mumbai
NOTE -Candidates having excellent knowledge of Equity , order punching on terminals, Future & Options,
Review requirements, design specifications and propose solution and have discussion before implementation
Work with team leads on the requirements and create estimates against those requirements
Deliver projects on time in an agile and continuous development environment
Writing tests in a client-side test framework such as Jest, Jasmine, Mocha, etc.
Work withQA team for resolving issues
Report status with tools like JIRA to stakeholders
Requirements:
- 3-5 years of work experience developing complex software
- Minimum 2years sound experience with back-end development in Java-script frameworks like loopback, Express, etc
- A solid understanding of core Javascript principles and its fundamentals
- Familiarity with popular Javascript tools, frameworks and design principles, and enjoy staying up to date with the changing Javascript ecosystem
- Strong communication skills across the board, with a passion for finding and sharing best practices and driving.
Skills:
- Javascript • Node • Express • Loopback • OAuth • API Development
- Plus Points • Knowledge of Go, Ruby, Python, Closure or any other languages • Test Driven Development (TDD) • Knowledge of front-end development
1. Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
2. Proficiency with fundamental front-end languages such as HTML, CSS.
3. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
4. Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net
5. Good Understand with database technology such as MySQL, Oracle, and MongoDB.
Job Responsibilities:
- Design and build efficient, scalable systems that are used by millions of people,
- Own what you build as you create, test, and refine what’s under the hood of our pages and services,
- Investigate production issues pertaining to customer features to determine root cause and implement solutions,
- Investigate existing queries and write new queries with performance optimization in mind,
- Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
- Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards compliant, and UI deliverables are completed on time,
- Work with the real-time feedback from our users (external and internal) to make the products better,
- Discover, design, develop, deploy, debug. Repeat!
Requirements:
- 1-2 years of experience,
- Proficiency in web scripting programming with PHP,
- Experience with MySQL Databases,
- Top-notch programming skills in JavaScript and a strong understanding of web fundamentals,
- Design, build and maintain high performance, scalable and secure code,
- Experience with cloud services like AWS is plus,
- Experience with MVC architecture is a plus,
- Knowledge / experience in building an API,
- Solid understanding of the foundations of security and best practices,
- Good grasp of data structures and algorithms,
- Excellent problem-solving skills,
- Take ownership of the backend services, ensure the best possible performance, quality and responsiveness, as well as maintaining code quality, organisation and testing/deployment,
- Passionate about technology and willing to develop expertise in an emerging field,
- Strong organisational and communication skills, team player.
Perquisites & Benefits:
- A competitive salary,
- Opportunity to be part of a diverse working environment, valuable social sector work experience,
- Fun, casual, relaxed, and flexible work environment.
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Expert knowledge of computer science, with strong competencies in data structures, algorithms,
and software design.
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Strong understanding of end-to-end architectures and development frameworks; knowledge
across tiers in a multi-tier cloud environment including load balancers, web servers, application
containers, data stores, and distributed caches.
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Minimum 6 years of experience with deep technical knowledge and hands on skills in Java.
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Has worked extensively on caching technologies such as Redis, memcache.
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Should be strong with Data Strcutures, Algorithms & OOPs concepts.
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Worked on NoSQL databases such as MongoDb.
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Designed and developed highly scalable multi-threaded large scale distributed systems.
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Well versed with services and micro-services architecture.
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Usage of containers, virtual machine systems, cloud computing.
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