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Responsiblities :
1. Develop and implement maintenance procedures, strategies, and programs to ensure reliability and optimal performance of equipment and facilities.
2. Perform routine maintenance tasks such as inspecting, lubricating, cleaning, and adjusting machinery and equipment.
3. Coordinate with team during installation, maintenance, and repair projects.
4. Conduct preventive maintenance on equipment and facilities according to established schedules and guidelines.
5. Maintain accurate maintenance records and documentation, including equipment logs, work orders, and inventory records.
6. Ensure compliance with safety regulations and standards in all maintenance activities.
Respond promptly to equipment breakdowns and production downtime to minimize disruptions.
Skill Required :
Excellent troubleshooting and problem-solving skills.
Ability to work independently .
Good communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively.
Responsibilities :
1. Develop and implement maintenance procedures, strategies, and programs to ensure reliability and optimal performance of equipment and facilities.
2. Perform routine maintenance tasks such as inspecting, lubricating, cleaning, and adjusting machinery and equipment.
3. Coordinate with team during installation, maintenance, and repair projects.
4. Conduct preventive maintenance on equipment and facilities according to established schedules and guidelines.
5. Maintain accurate maintenance records and documentation, including equipment logs, work orders, and inventory records.
6. Ensure compliance with safety regulations and standards in all maintenance activities.
Respond promptly to equipment breakdowns and production downtime to minimize disruptions.
Skill Required :
Excellent troubleshooting and problem-solving skills.
Ability to work independently .
Good communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively.
Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.