Project Manager - Tech

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Email Marketing Expert with Data Mining Experience

Job Overview

We are looking for an experienced Email Marketing Expert who can manage end-to-end email marketing campaigns and support lead generation through ethical data mining, list building, segmentation, and performance analysis.

The ideal candidate should have strong knowledge of email marketing tools, campaign automation, data research, lead enrichment, deliverability, and analytics. This role requires someone who can identify target audiences, build high-quality email lists, create effective campaigns, and optimize results based on data.

Key Responsibilities

·        Plan, create, and execute email marketing campaigns for lead generation, nurturing, and customer engagement.

·        Research and collect relevant business leads using ethical and compliant data mining methods.

·        Build, clean, verify, and maintain email databases.

·        Segment email lists based on industry, location, job title, company size, behavior, and campaign goals.

·        Write or coordinate compelling email copy, subject lines, and call-to-action messaging.

·        Set up automated email sequences, drip campaigns, newsletters, and follow-up campaigns.

·        Manage email marketing platforms such as Mailchimp, HubSpot, Klaviyo, Brevo, ActiveCampaign, SendGrid, Apollo, Instantly, Lemlist, or similar tools.

·        Monitor campaign performance including open rates, click-through rates, bounce rates, unsubscribe rates, conversion rates, and reply rates.

·        Perform A/B testing on subject lines, content, timing, audience segments, and CTAs.

·        Improve email deliverability by managing sender reputation, SPF, DKIM, DMARC, warm-up processes, and list hygiene.

·        Use data mining, web research, LinkedIn, business directories, CRM data, and other approved sources to identify potential leads.

·        Enrich lead data with company details, contact information, industry, role, and other relevant fields.

·        Ensure all campaigns comply with email marketing laws and privacy standards such as GDPR, CAN-SPAM, and applicable local regulations.

·        Prepare regular reports with insights, recommendations, and performance improvements.

·        Coordinate with sales, marketing, and business development teams to align email campaigns with business goals.

Required Skills and Qualifications

·        Proven experience in email marketing, lead generation, and data mining.

·        Strong knowledge of email campaign strategy, automation, segmentation, and analytics.

·        Experience using email marketing and outreach tools.

·        Ability to research, collect, clean, and organize large sets of lead/contact data.

·        Familiarity with CRM tools such as HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms.

·        Good understanding of email deliverability, spam filters, domain reputation, and email authentication.

·        Strong written communication skills for professional email copy and campaign messaging.

·        Experience with Excel, Google Sheets, data cleaning, and lead tracking.

·        Ability to analyze campaign performance and make data-driven recommendations.

·        Knowledge of compliance requirements for email marketing and data privacy.

·        Detail-oriented, organized, and able to manage multiple campaigns at the same time.

Key Responsibilities:

·        Drive B2B sales strategy, focusing on enterprise clients and long-term engagements.

·        Utilize LinkedIn, Sales Navigator, email campaigns, and networking platforms to identify and connect with decision-makers.

·        Build and nurture personalized relationships with CXOs, VPs, and senior stakeholders through tailored outreach strategies.

·        Handle client interactions, negotiations, and closures with professionalism.

·        Prepare and review proposals, pitch decks, RFP responses, and sales documents.

·        Identify new business opportunities, partnerships, and unexplored markets.

·        Train, mentor, and motivate the sales team to adopt new and effective approaches.

·        Collaborate with senior management to align sales strategy with company goals.

Required Skills & Qualifications:

·        7–8 years of experience in Business Development, Sales, and Team Management in the IT industry.

·        Proven track record in B2B sales, client handling, and large deal closures.

·        Expertise in LinkedIn, Sales Navigator, and other lead generation tools.

·        Strong experience in preparing business proposals, presentations, and sales documentation.

·        Excellent leadership, communication, and interpersonal skills.

·        Ability to innovate new sales approaches and strategies for market expansion.

Title: Product Development Engineer II- BillMe (Razorpay)

About Razorpay :

Razorpay is a rapidly growing platform company powering small and medium scale businesses. We are a finTech startup that emphasizes transparency, collaboration and career growth, with the ability to work on small, nimble teams. The company has rapidly expanded into greenfield areas like neo banking and B2B lending. Our employees are able to create change at scale and have an opportunity to truly disrupt and shape FinTech space. Transaction volumes have been growing at a rapid pace - 5X year-over-year growth over the past few

years.

About Billme (Acquisition of Razorpay) :

BillMe is the world's leading digital billing provider. It was founded by Jai Hemrajani, Kuber Pritmani, and Rupam Jain in 2018. BillMe has now evolved into a "CRM powered by Digital Billing."

BillMe helps over 4000+ businesses like McDonald's, Tata, BurgerKing, and Decathlon send digital bills, collect data, and increase sales and engagement.

BillMe was acquired by Razorpay in 2023. The collaboration between Razorpay and BillMe aims to help retail brands digitalize and seamlessly access omnichannel payment solutions.

Roles & Responsibilities:

To succeed in this role, you’ll need a customer-first attitude and the following:

• A minimum 3 years of hands on experienced in building desktop / client-server applications using programming skill C++, C#, WPF, .NET and SQL
• Good understanding of design patterns.
• Ability to create in depth technical design & implementation of a product feature and work independently on assigned modules
• Utilize version control systems to manage codebase and collaborate with a development team.
• Implement multi-threading and concurrency concepts to enhance application responsiveness.
• Leverage knowledge of Windows architecture for effective software development.
• Utilize SQL databases for data storage and retrieval.
• Develop user-friendly interfaces using WPF (Windows Presentation Foundation).

Qualifications:

• Proficiency in C++, C# and .Net programming languages.
• Proficient understanding of Windows architecture, Rest Api and Git.
• Understanding of  SQL databases will be an added advantage.
• Good experience with WPF (Windows Presentation Foundation).
• Strong problem-solving skills, attention to detail, and proactive attitude.
• Good communication skills in English (verbal and written).

If you are a motivated and skilled Software Developer with expertise in C++, C# and WPF, and you are ready to take on challenging work in a dynamic environment, we encourage you to apply. Join us in creating innovative software solutions that make a difference.

Experience: 5 to 6 years

Tertiary qualifications in Software Engineering.

2+ years experience in front end development using React or another JS or TS based language such as VueJS, Angular 8years.

2+ years experience in modern web design.

2+ years experience in full stack development using Python or PHP based backends.

1+ years experience microservices development.

1+ years experience with AWS Lambda, API Gateway or similar.

Understanding of OAuth or OIDC authentication flows Understanding of the OWASP Top 10 secure coding recommendations.

Exposure to basic Database Design.

Exposure to and understanding of PromQL or GraphQL, REST and SOAP.

Requirements:

Ability to work effectively in a team and independently.

Excellent English written and verbal communication skills.

Ability to multi-task and work under pressure.

Strong organizational, analytical and problem solving skills.

Ability to develop and maintain strong interpersonal working relationships with peers and customers.

Thoroughness and a high level of attention to detail.

Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.