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Head Automobile Service
at DYD
Head Automobile Service
DYD's logo

Head Automobile Service

at DYD

Preksha Rudani's profile picture
Posted by Preksha Rudani
10 - 15 yrs
₹10L - ₹15L / yr
Vile parle, Mumbai, Navi Mumbai
Skills
Multitasking
skill iconLeadership
Strategic planning
Automotive engineering
Automotive
Repair

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

 

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.


At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

 

Qualifications:

  • Knowledge & Experience of Car Service & Service parts Operations
  • Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
  • Product & General Automotive Business Knowledge
  • Customer Handling Skills

Goals

  • Ensure Customer Satisfaction
  • Ensure High-Quality Standards
  • Increase Market Share
  • Ensure Customer Service Department Profitability
  • Monitor Expense Control
  • Maintain Employee Retention & Satisfaction and ensure training is done
  • Meet Dealers Performance & Profit Guidelines
  • Meet Manufacturers Performance & Operational Guideline
  • New customer acquisition and retention.
  • Ensure profitability through identifying new revenue sources and business development.
  • Coordination between-group branches to ensure uniform practices and SOP
  • Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

  • Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
  • Generate Stable Profitability for Business
  • The setting of Service & Service parts Performance Targets
  • Monitor Customer Satisfaction Reports & Trends
  • Share Customer Satisfaction Information with Service & Service parts Personnel
  • Establish Yearly Targets & Competitive Compensation Plan
  • Set Marketing Strategies to Target New Business
  • Tracking Competitors Activities
  • Development of Innovative Offers for Customer
  • Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
  • Provide Monthly Performance Results to the Dealer Principal
  • Maintain Service & Service parts Coordination through regular meetings
  • Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
  • Establish Performance & Customer Satisfaction based Incentive Scheme
  • Monitor Service Shop Environmental & Safety Issues
  • Ensure Facility Standards are maintained
  • Monitor training function to ensure trained manpower availability
  • Guide & monitor group parts function to ensure min inventory with target SR.

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About DYD

Founded :
2021
Type :
Services
Size :
20-100
Stage :
Raised funding

About

Redefining Car Services At Home! #DYDIndia Expert Technicians | Authentic Parts | Transparent Pricing | Zero Hassles
Read more

Connect with the team

Profile picture
Preksha Rudani

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Shubham Vishwakarma

Full Stack Developer - Averlon
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