
Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.

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Required Skills:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
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- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Role Must Have's
- Startup Hiring Experience in both Tech and Non Tech domains
- 2 years + Experience
- Demonstrated experience in closing mid and senior roles at startups
- Demonstrated experience in using LinkedIn recruiter, GitHub, and social media channels for recruiting
- Excellent communication and interpersonal skills
- Nice to Have: Computer Science Academic Background
Responsibilities
- Build an effective candidate pipeline through Inbound/Outbound sourcing channels with minimal dependency
- Co-ordinate for interview panel, schedule interviews, and run debriefs efficiently
- Be able to recruit active/passive candidates for Tech roles
- Possess strong ability to pre-screen interview candidates
- Build and maintain a network of potential candidates through pro-active market research and ongoing relationship management
- Communicate well with the hiring manager and stakeholders to ensure an effective interview process.
Behaviors & Experiences
- Independently Driven
- Experience managing and prioritizing multiple searches, projects, and client relationships
- High Learning Agility
- Extraordinarily Conscientious
Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
- Ideating and managing new communication flows working with internal product, operations, and content teams to drive engagement for company product users.
- Designing and executing the user communication flows for new product features
- Reducing CX touchpoints / calls by looking at data and proactively communicating with the customers on resolving them
- Being a go-getter who can work efficiently with multiple teams and delivering before deadlines.
- Analyzing and reporting performance on a regular basis and deciding actionably.
- Meeting with public officials, developers, and the public regarding development plans
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What you need to have:
- 3+ years of experience in managing growth at early-stage startups or global startups entering India.
- Strong academic credentials from a Tier 1 institution.
- Significant understanding of the fintech and financial services space, especially the wealth management business.
- Bonus: Tier 1 MBA.
- Extremely high analytical skills and first-principles led problem-solving attitude.
- Excellent communication skills.
- Good people skills with the ability to build trust.
We are hiring a Recruitment Specialist who can take care of hiring and team building.
Job Roles and Responsibilities:
- Coordinate with managers to identify staffing needs.
- Determine selection criteria.
- Source potential candidates through online channels (e.g. Job portals , Social media platforms, Professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
- Design job descriptions and interview questions that reflect each position's requirements.
- Lead employer branding initiatives and manage a team of Recruitment executives.
- Forecast monthly, quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
- Must have experience in IT, Non IT and leadership roles hiring, preferably for startups.
- Proven work experience (minimum 3+ years) as a Recruitment Specialist or similar role.
- Experience in volume/bulk hiring for Sales roles.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organisations.
- B-Tech or MBA in Human Resources Management.
You will get while working with us
- Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
- Solve challenging real-world problems by leveraging OOP & functional programming concepts
- Opportunity to incubate an open source project
- Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
- Developing scalable, sustainable and reliable enterprise systems
- Hands-on experience of working with TDD and BDD
- Develop environment using practices such as Continuous Integration, Continuous Delivery
- Learning opportunity on how to turn complex business requirements into a working product
Roles & Responsibilities
- Requirement understanding & analysis by interacting with client
- Carry out architectural and design discussions with fellow team members and come up with right approach
- Understand system domain, user’s perspective of system and use-cases
- Understand patterns in existing code and effectively leverage and improvise it
- Develop backend involving Java8 based functional programming and REST services
- Ensure best practices of code reviews, automated testing and CI
- Research new tools & technologies required for the projects
- Mentor fellow team members and bring their level up
Must have
- Strong hold on written/verbal communication
- Strong core Java fundamentals
- Strong Analytical & problem solving skills
- Proactive and inherent nature of working with ownership
- Passion of writing clean code
- Experience in designing relational data model from business requirements
Good to have
- Knowledge of functional programming (Scala or Java 8 lambda)
- Knowledge of NOSQL
- Working knowledge of linux & networking
- Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level
BetterInvest is an Alternative investment platform that envisions to empower retail investors with access to investment opportunities, which were available to the wealthy 1%, via fractional ownership.Visit http://www.betterinvest.club/" target="_blank">www.betterinvest.club to learn more.Responsibilities
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- Create new content to assist marketing campaigns
- Promote content through multiple channels
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- Expertise in using content management software, social media platforms and SEO techniques
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This person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong knowledge of Go programming language, paradigms, constructs, and idioms
- Knowledge of common Goroutine and channel patterns
- Experience with the fullsite of Go frameworks and tools, including:
- Dependency management tools such as Godep, Sltr, etc.
- Go’s templating language
- Go’s code generation tools,such as Stringer
- Ability to write clean and effective Godoc comments
- Familiarity with code versioning tools(such as Git, SVN, and Mercurial)
Experience:
- Min 3 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. .
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Job Summary
We are looking for an enthusiastic Travel Consultant to handle and support the Queries of our clients who call us and resolve their queries and provide them an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
He/She must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Should be fluent in HINDI and ENGLISH
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
Key Skills
Good Communication skills, Good knowledge of MS Office , Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are mostly welcome.
Benefits
Training on different Modules & Mentoring.
Job Type: Full-time
Salary: ₹12,000.00 - ₹15,000.00 per month

