Head Automobile Service

at DYD

Head Automobile Service

DYD

Company

Home

Head Automobile Service

at DYD

Posted by Preksha Rudani

10 - 15 yrs

₹10L - ₹15L / yr

Vile parle, Mumbai, Navi Mumbai

Skills

Multitasking

Leadership

Strategic planning

Automotive engineering

Automotive

Repair

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

Knowledge & Experience of Car Service & Service parts Operations
Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
Product & General Automotive Business Knowledge
Customer Handling Skills

Goals

Ensure Customer Satisfaction
Ensure High-Quality Standards
Increase Market Share
Ensure Customer Service Department Profitability
Monitor Expense Control
Maintain Employee Retention & Satisfaction and ensure training is done
Meet Dealers Performance & Profit Guidelines
Meet Manufacturers Performance & Operational Guideline
New customer acquisition and retention.
Ensure profitability through identifying new revenue sources and business development.
Coordination between-group branches to ensure uniform practices and SOP
Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
Generate Stable Profitability for Business
The setting of Service & Service parts Performance Targets
Monitor Customer Satisfaction Reports & Trends
Share Customer Satisfaction Information with Service & Service parts Personnel
Establish Yearly Targets & Competitive Compensation Plan
Set Marketing Strategies to Target New Business
Tracking Competitors Activities
Development of Innovative Offers for Customer
Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
Provide Monthly Performance Results to the Dealer Principal
Maintain Service & Service parts Coordination through regular meetings
Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
Establish Performance & Customer Satisfaction based Incentive Scheme
Monitor Service Shop Environmental & Safety Issues
Ensure Facility Standards are maintained
Monitor training function to ensure trained manpower availability
Guide & monitor group parts function to ensure min inventory with target SR.

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

Qualifications:

Knowledge & Experience of Car Service & Service parts Operations
Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
Product & General Automotive Business Knowledge
Customer Handling Skills

Goals

Ensure Customer Satisfaction
Ensure High-Quality Standards
Increase Market Share
Ensure Customer Service Department Profitability
Monitor Expense Control
Maintain Employee Retention & Satisfaction and ensure training is done
Meet Dealers Performance & Profit Guidelines
Meet Manufacturers Performance & Operational Guideline
New customer acquisition and retention.
Ensure profitability through identifying new revenue sources and business development.
Coordination between-group branches to ensure uniform practices and SOP
Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
Generate Stable Profitability for Business
The setting of Service & Service parts Performance Targets
Monitor Customer Satisfaction Reports & Trends
Share Customer Satisfaction Information with Service & Service parts Personnel
Establish Yearly Targets & Competitive Compensation Plan
Set Marketing Strategies to Target New Business
Tracking Competitors Activities
Development of Innovative Offers for Customer
Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
Provide Monthly Performance Results to the Dealer Principal
Maintain Service & Service parts Coordination through regular meetings
Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
Establish Performance & Customer Satisfaction based Incentive Scheme
Monitor Service Shop Environmental & Safety Issues
Ensure Facility Standards are maintained
Monitor training function to ensure trained manpower availability
Guide & monitor group parts function to ensure min inventory with target SR.

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About DYD

Founded :

2021

Type :

Services

Size :

20-100

Stage :

Raised funding

About

Redefining Car Services At Home! #DYDIndia Expert Technicians | Authentic Parts | Transparent Pricing | Zero Hassles

Preksha Rudani

Connect

Company social profiles

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