Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.
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RESPONSIBILITIES
● Responsible for communicating with customers from a collections stand-point
● Omni channel communication such as Email, SMS, Tele Calling etc.
● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs
● Monitor accounts on a daily basis
● Identify outstanding account receivables
● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
● Investigate historical data for debts and bills
● Developing debt collection strategies and plans
● Take actions in order to encourage timely payments
● Process payments and refunds
● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process
● Update account status records
REQUIREMENTS
● Bachelor’s Degree in Finance, Business or related field
● 3-6 years of relevant experience
● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skill
Position – Shift Manager
Duties & Responsibilities
- Managing retail operations, including cash, store operations, inventory, and shelf-life management.
- Driving store-level, corporate, and bulk-order sales.
- Managing store assets and equipment.
- Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material.
- Supporting Store Manager to minimize the product expiration.
- Check sales cash, float and petty cash with denomination & update Store Manager.
- Team grooming to be maintained as per company standard.
- Executing and maintaining in-store visual merchandising.
- Resolving customer concerns in a diplomatic manner.
Qualifications & Skill Requirements
- Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred.
- Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality.
- Excellent customer handling skills and communication.
- Must be well organized and diligently structured in their approach to any engagement.
- An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.
Reporting Manager: Store Manager
We are seeking a motivated and customer-focused Sales Assistant to join our team. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for providing exceptional customer service. You will support our sales team in achieving sales targets, managing customer inquiries, and ensuring a seamless shopping experience for our clients.
Key Responsibilities:
- Customer Service: Provide excellent customer service by addressing customer inquiries, assisting with product selection, and resolving any issues or complaints promptly and professionally.
- Sales Support: Assist the sales team in achieving sales goals by processing transactions, managing inventory, and maintaining product displays. Support with sales promotions and marketing initiatives.
- Product Knowledge: Develop a thorough understanding of our products and services to effectively communicate their benefits and features to customers.
- Order Processing: Handle order processing, including taking orders, managing returns and exchanges, and ensuring accurate order fulfillment and delivery.
Responsibilities:
- Develop and maintain dynamic websites and web applications using PHP, HTML, CSS, JavaScript, and other relevant technologies.
- Proficient in frontend frameworks and libraries like HTML, CSS, Bootstrap, jquery, ajax.
- Design and implement both static and dynamic websites catering to client requirements.
- Create and maintain Content Management Systems (CMS) and Customer Relationship Management Systems (CRM).
- Utilize problem-solving skills to troubleshoot and resolve issues in existing web applications.
- Collaborate with cross-functional teams to ensure effective communication and successful project delivery.
- Keep abreast of industry trends and emerging technologies to continually improve development processes.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or relevant field.
- Proven work experience as a PHP/ CodeIgniter Developer with a strong understanding of frontend and backend development.
- Expertise in creating static and dynamic websites, along with hands-on experience in CRM development.
- Strong problem-solving skills with the ability to analyse and resolve complex issues efficiently.
- In-depth knowledge of PHP frameworks such as CodeIgniter and Laravel, RESTfull APIs.
- Familiarity with version control systems (e.g., Git) and agile methodologies.
- Excellent communication skills and the ability to work in a collaborative team environment.
- Proficiency in MySQL, SQL
- Should be able to integrate thirdparty APIs
Preferred Qualifications:
- Experience in deploying and managing web applications on different hosting platforms.
Sales representative with good sales, communication, negotiation and documentation skills.
Ability to handle pressure, manage relationship with the top management of the customer and should convince customer to buy I.T. hardware portfolio like laptops, desktops, related accessories, software, datacentre products and others.
Having worked in a similar domain doing sales lead calls for similar products (HP, HPE, Dell, Lenovo, Microsoft, AWS) would be preferred. Candidates who have sold to Indian customers or consumers needed.
The role includes complete sales cycle from generating an opportunity to nurturing to negotiations to clusure to logging the order to followup on delivery to payment collection to managing the customer.
Should be good in reporting and documentation work and adept in tools like MS excel, word, powerpoint.
We “Jal Electricals” are famous and leading Supplier, Importer and Distributor with Digital Door Lock product lines, I need a professional Digital Marketing Agent to optimize and run extensive FB ads who know how to create profitable campaigns.
We, "Jal Electricals," were established in 2002, and we are an exclusive company linked with renowned and certified suppliers in the market. We are located in Ahmedabad (Gujarat, India). Currently, we want to expand our market to the Asian and European regions.
My product needs a marketing campaign to increase sales, so I would like to hire a Facebook advertising company with high expertise and experience in this field.
The audience and target are developed countries. There are many high-rise apartment buildings where it is easiest for us to bring this Digital Door Lock product closer to them.
Our daily budget ranges from $500 to $900, and we can spend up to $200,000 per month as this is a large amount that we allocate for a single advertising campaign. Therefore, we need to ensure that the marketer has thoroughly researched the project before starting the implementation.
I would like to hire a Digital Marketer with experience in advertising to run Facebook ad campaigns for our business.
If you are interested, we will discuss it.
- Mandatory skills -PHP Experience.
- Experience in web application development and web developer.
- Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, XML
- Good debugging skills .
- Expertise in MVC Frameworks and good technology exposure of CI/Larvel frameworks added advantage.
Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.
What you will do:
- Handling customer conversations through email and chat desk and especially in a global context
- Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
Desired Candidate Profile
What you need to have:- Familiarity with HTML and CSS
- Proficiency with web applications and technologies
- Excellent verbal and written communication skills
- Install, configuration management, performance tuning and monitoring of Web, App and Database servers.
- Install, setup and management of Java, PHP and NodeJS stack with software load balancers.
- Install, setup and administer MySQL, Mongo, Elasticsearch & PostgreSQL DBs.
- Install, set up and maintenance monitoring solutions for like Nagios, Zabbix.
- Design and implement DevOps processes for new projects following the department's objectives of automation.
- Collaborate on projects with development teams to provide recommendations, support and guidance.
- Work towards full automation, monitoring, virtualization and containerization.
- Create and maintain tools for deployment, monitoring and operations.
- Automation of processes in a scalable and easy to understand way that can be detailed and understood through documentation.
- Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of services.
- Maintain 24/7 availability for responsible systems and be open to on-call rotation.