11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Job description

• Participate the development process;
• Cooperate with QA team;
• Recognize opportunities to improve code efficiency;
• Perform code peer-to-peer reviews;
• Contribute to software architecture planning;
• Maintain code and documentation integrity and organization;
• Help project owner in estimating new features;
• Keep up with emerging trends and technologies;
• Accurately match UI/UX design;
• Participate in various team-buildings and non-development activities (Risks identification, Threats Modeling, etc.)
• Build reusable components.

Requirements:

• 4+ years of commercial experience;
• Strong knowledge of JavaScript (ES5, ES6+), HTML5, CSS3;
• Good understanding of CSS Preprocessors, such as LESS and Sass;
• Experience with React/Redux is a must;
• Experience with TypeScript;
• Upper-Intermediate English;
• Strong knowledge in Node.js (Express);
• Experience working in an Agile environment (Scrum or Kanban);
• Experience with build tools, code coverage, and testing frameworks Webpack, jest etc.;
• Experience with SQL and NoSQL databases PostgreSQL, MongoDB;
• Strong Knowledge with Rest API;
• Proficient understanding of code versioning tools such as Git;
• Experience with Redis, ElasticSearch.

Nice to have:

• Experience with CI/CD;
• Experience with serverless, FaaS and PaaS (AWS Lambda);
• Understanding of SDLC and ISMS.

• Determining the structure and design of web pages.
•  Building reusable and efficient code for future use.
•  Ensuring web design is optimized for smartphones.
•  Use markup languages like HTML to create user-friendly web pages.
•  Maintain and improve the website.
•  Optimize applications for maximum speed.
•  Collaborate with back-end developers and web designers to improve usability.
• Stay up-to-date on emerging technologies.

What you need to have:

Essential Duties & Responsibilities

● Design, build and maintain efficient, reusable, and reliable Ruby code
● Contribute to building an agile environment
● Test your code
● Engaged in all aspects of product development and will be working closely with product management, operations, client-engineering and customer success teams
● Working with an exceptional team to help scale a fast-paced business.
● Ability to work independently on challenging compound problems as well as collaborating with other team members to solve major goals
● Present complex ideas and approaches in simple communicable terms across engineering and management levels
● Identify bottlenecks and bugs, and devise solutions to these problems


Required Qualifications 

● Ruby on Rails (6+ years)
● PostgreSQL or MySQL
● JavaScript and AngularJS (or other client-side frameworks like Ember, Backbone, etc)
● Test-driven development with RSpec, Capybara, Jasmine
● Git, Continuous Integration, AWS, etc
● Bonus points for SaaS experience