11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

**Job Title: Content Writer (Technical Focus)**

**Job Description:**

We are seeking a skilled Content Writer with a strong background in technical writing to join our team. The ideal candidate will have a passion for creating engaging content that simplifies complex technical concepts for a diverse audience. As a Content Writer, you will play a key role in producing high-quality documentation, articles, blog posts, and other written materials that showcase our products and services.

**Responsibilities:**

1. **Create Compelling Content:** Produce clear, concise, and engaging content for various mediums including blog posts, articles, whitepapers, case studies, and product documentation.

2. **Technical Writing:** Translate complex technical concepts into easy-to-understand, accessible content for both technical and non-technical audiences.

3. **Collaborate with Subject Matter Experts (SMEs):** Work closely with product managers, engineers, and other stakeholders to gather information and insights for content creation.

4. **Content Strategy:** Contribute to content strategy development by identifying key topics, trends, and areas for content expansion.

5. **Content Optimization:** Ensure all content is optimized for SEO, readability, and user experience, following best practices for online content.

6. **Quality Assurance:** Review and edit content to ensure accuracy, clarity, consistency, and adherence to brand voice and style guidelines.

7. **Stay Updated:** Keep abreast of industry trends, new technologies, and best practices in technical writing and content creation.

**Requirements:**

1. **Proven Experience:** Minimum 2 years of experience in content writing, with a focus on technical writing.

2. **Strong Writing Skills:** Exceptional writing, editing, and proofreading skills with meticulous attention to detail.

3. **Technical Aptitude:** Solid understanding of technical concepts related to software, IT, engineering, or other relevant fields.

4. **Communication Skills:** Ability to communicate complex ideas effectively to both technical and non-technical audiences.

5. **Collaborative Spirit:** Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.

6. **Adaptability:** Ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines.

7. **Tools Proficiency:** Familiarity with content management systems (CMS), SEO tools, and other relevant software is a plus.

**Education:**

Bachelor’s degree in English, Journalism, Communications, Computer Science, or a related field.

**Preferred Qualifications:**

- Experience with software documentation tools such as Confluence, MadCap Flare, or similar.

- Knowledge of HTML, CSS, and basic web design principles.

- Experience with Agile development methodologies.

**Benefits:**

- Competitive salary

- Health insurance

- Retirement savings plan

- Flexible work hours

- Professional development opportunities

- Dynamic and collaborative work environment

**How to Apply:**

If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume, cover letter, and writing samples to [contact email]. Include "Content Writer Application" in the subject line. We look forward to hearing from you!

That can include the following tasks:

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.

• Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Knowledge of child theme creation and customization as per designed based on the requirements
• Knowledge of WordPress plugin and back-end development

Responsibilities

• Determines technical feasibility of medium to low complexity features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.

• Exercises judgment in prioritizing tasks and selecting methods and techniques for obtaining solutions.

• Create a low-level design of modules of a software application through proper documentation and diagrams.

• Develops software solutions by studying requirements, clarifying customer/user needs, analyzing data and processes, and following established software development practices and processes.

• Develops proof of concepts for technical evaluation and early customer feedback.

• Updates and shares knowledge by studying state-of-the-art development tools, programming techniques, and computing technology; reading professional publications.

• Networks with internal and external personnel in their area of expertise.

Requirements

• B.Tech/B.S. or M.Tech/M.S. in Computer Science, IT or related field.

• 3-5 years of experience

Visit us on :

Mandatory Skills

• Should be proficient in the following areas of .NET (.NET 4.5 or above, .NET Core)

• Expert in C# and ASP.NET

• Knowledge of JavaScript/TypeScript is a plus

• Development of Windows and Web services

• Parallel and Asynchronous programming

• Unit testing, Linq, ORM

• Debugging/troubleshooting in .Net

• Should be proficient in SQL Server 2012 and above in the following areas

• T-SQL Stored Procedures

• Transaction in SQL

• Should have the following design skills

• Expert in OOPs

• Proficiency in Design Patterns

• Proficiency in Unit testing Patterns

• Understanding of Algorithms and Data structures.

• Experience on Requirement/Design/Code Review & Inspections

• Excellent problem-solving and analytical skills.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline

• Experience with Agile methodologies

We are looking for someone to join an exciting, soon launching real estate based company as a Business Development intern. Not only is this job a great way to get into the corporate industry it will also be a great internship experience to showcase in your resume. No two days will be the same in this job, and the ideal candidate should be able to communicate with a wide range of clientele and manage relations with high-profile delegates.

Responsibilities Include

• Generating Leads
• Managing client relationships.
• Increasing the exposure of the company.

Requirements Include

• Excellent communication skills.
• Graduate/Postgraduate.
• A proven ability to work within a team.

Key Responsibilities : ( Data Developer Python, Spark)

Exp : 2 to 9 Yrs 

Development of data platforms, integration frameworks, processes, and code.

Develop and deliver APIs in Python or Scala for Business Intelligence applications build using a range of web languages

Develop comprehensive automated tests for features via end-to-end integration tests, performance tests, acceptance tests and unit tests.

Elaborate stories in a collaborative agile environment (SCRUM or Kanban)

Familiarity with cloud platforms like GCP, AWS or Azure.

Experience with large data volumes.

Familiarity with writing rest-based services.

Experience with distributed processing and systems

Experience with Hadoop / Spark toolsets

Experience with relational database management systems (RDBMS)

Experience with Data Flow development

Knowledge of Agile and associated development techniques including:

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What you need to have:

About Mastercard

We are the global technology company behind the world’s fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.

Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.

It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

What we are re looking for

• Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
• Have you managed the client independently and effectively?
• Do you want to play a key role in driving a world beyond cash?
• Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
• Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
• Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
• Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
• Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
• Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
• Proving viability of the solution through mechanisms like proof-of-concepts
• Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
• Self-driven, energetic, creative with ability to work in global teams.
• Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
• Provide technical leadership to the team members in relevant topics on AI/ML
• Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
• Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
• Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
• Consulting and Project Management Experience preferred

Functional and Technical Skills

• Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
• Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
• Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
• Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
• Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
• Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
• Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
• Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
• Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning

Qualifications

• Minimum Graduate degree in Mathematics/Computer Science/Engineering