Application service management Jobs in Delhi, NCR and Gurgaon

Application service management jobs

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1 Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

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Enpass Technologies Private Limited

Technical Support

at Enpass Technologies Private Limited

2 recruiters

Sanjana Roy

Posted by Sanjana Roy

NCR (Delhi | Gurgaon | Noida) · 1 - 3 years · ₹3L - ₹3.6L / yr · Profitable · Posted 18 May 2021

Technical support

Tech Support

Client Servicing

Software troubleshooting

Application service management

provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

Document and follow-up customer suggestions for continued improvements to the Development Team.

Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

Taking ownership of customer issues reported and seeing problems through to resolution.

Improve Product user-guide and FAQs.

ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

Document and follow-up customer suggestions for continued improvements to the Development Team.

Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

Taking ownership of customer issues reported and seeing problems through to resolution.

Improve Product user-guide and FAQs.

ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

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