11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon
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- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
Review Criteria:
- Strong MLOps profile
- 8+ years of DevOps experience and 4+ years in MLOps / ML pipeline automation and production deployments
- 4+ years hands-on experience in Apache Airflow / MWAA managing workflow orchestration in production
- 4+ years hands-on experience in Apache Spark (EMR / Glue / managed or self-hosted) for distributed computation
- Must have strong hands-on experience across key AWS services including EKS/ECS/Fargate, Lambda, Kinesis, Athena/Redshift, S3, and CloudWatch
- Must have hands-on Python for pipeline & automation development
- 4+ years of experience in AWS cloud, with recent companies
- (Company) - Product companies preferred; Exception for service company candidates with strong MLOps + AWS depth
Preferred:
- Hands-on in Docker deployments for ML workflows on EKS / ECS
- Experience with ML observability (data drift / model drift / performance monitoring / alerting) using CloudWatch / Grafana / Prometheus / OpenSearch.
- Experience with CI / CD / CT using GitHub Actions / Jenkins.
- Experience with JupyterHub/Notebooks, Linux, scripting, and metadata tracking for ML lifecycle.
- Understanding of ML frameworks (TensorFlow / PyTorch) for deployment scenarios.
Job Specific Criteria:
- CV Attachment is mandatory
- Please provide CTC Breakup (Fixed + Variable)?
- Are you okay for F2F round?
- Have candidate filled the google form?
Role & Responsibilities:
We are looking for a Senior MLOps Engineer with 8+ years of experience building and managing production-grade ML platforms and pipelines. The ideal candidate will have strong expertise across AWS, Airflow/MWAA, Apache Spark, Kubernetes (EKS), and automation of ML lifecycle workflows. You will work closely with data science, data engineering, and platform teams to operationalize and scale ML models in production.
Key Responsibilities:
- Design and manage cloud-native ML platforms supporting training, inference, and model lifecycle automation.
- Build ML/ETL pipelines using Apache Airflow / AWS MWAA and distributed data workflows using Apache Spark (EMR/Glue).
- Containerize and deploy ML workloads using Docker, EKS, ECS/Fargate, and Lambda.
- Develop CI/CT/CD pipelines integrating model validation, automated training, testing, and deployment.
- Implement ML observability: model drift, data drift, performance monitoring, and alerting using CloudWatch, Grafana, Prometheus.
- Ensure data governance, versioning, metadata tracking, reproducibility, and secure data pipelines.
- Collaborate with data scientists to productionize notebooks, experiments, and model deployments.
Ideal Candidate:
- 8+ years in MLOps/DevOps with strong ML pipeline experience.
- Strong hands-on experience with AWS:
- Compute/Orchestration: EKS, ECS, EC2, Lambda
- Data: EMR, Glue, S3, Redshift, RDS, Athena, Kinesis
- Workflow: MWAA/Airflow, Step Functions
- Monitoring: CloudWatch, OpenSearch, Grafana
- Strong Python skills and familiarity with ML frameworks (TensorFlow/PyTorch/Scikit-learn).
- Expertise with Docker, Kubernetes, Git, CI/CD tools (GitHub Actions/Jenkins).
- Strong Linux, scripting, and troubleshooting skills.
- Experience enabling reproducible ML environments using Jupyter Hub and containerized development workflows.
Education:
- Master’s degree in computer science, Machine Learning, Data Engineering, or related field.
Candidate should have 2+ years of experience working with engineering teams
2. Candidate should have Experience delivering tech projects (data infra / API / AI-ML)
3. Candidate should have Strong SDLC + technical understanding (code-level discussions)
4. Candidate should have Cloud + CI/CD + DevOps familiarity
5. Candidate should have Programming knowledge (Python/Java) + SQL
6. Candidate should have Experience with Project Management and engineering tools (Jira, GitHub, Notion, Slack)
7. Candidate should have Strong skills in sprint planning, roadmap ownership, project tracking, and delivery management
8. Candidate should have Excellent stakeholder management & communication skills
9. Candidate should be Open to travel across India as per project requirements
Key Responsibilities:
- Plan, execute, and implement internal communication and employee engagement programs aligned with company objectives.
- Support stakeholders including Recruitment, HR Operations, Payroll, L&D, Compliance, and Management teams with communication and design requirements.
- Design, implement, and conduct service line orientations for new joiners.
- Handle employee communication through Focus Group sessions, Meet the Leader sessions, and drive timely execution of action plans.
- Facilitate Fun Committees and periodic engagement activities.
- Conceptualize and execute the employee engagement strategy through surveys, events, and recognition programs.
- Ensure all communications are brand compliant and meet organizational standards.
- Drive engagement on internal social media platforms to increase visibility of initiatives.
- Administer counseling, performance improvement plans, and disciplinary actions in collaboration with the Compliance team.
- Prepare and present various business reports as required.
Requirements:
- Proven experience as an HRBP, preferably in large-scale, fast-paced environments.
- Awareness of key HR metrics like attrition, shrinkage, WFM, etc.
- Strong experience in event management, including planning and executing large-scale events.
- Ability to use technology and digital media to enhance communication effectiveness.
- Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).
- High energy, drive, enthusiasm, initiative, and commitment.
- Excellent communication, influencing, and interpersonal skills with an approachable style.
- Strong judgment, patience, and tact in challenging situations.
- Willingness to work night shifts.
Mandatory Criteria :
- Candidate must have minimum 10 years of experience in Human Resource Management as a DM or Manager, including team management experience and fluent communication skills.
- Candidate must have handled at least 1300 employee headcount.
- Candidate must be at Manager or Deputy Manager level currently (Assistant Manager designation will not be considered).
- Need candidates from BPO, KPO, or BPM industry only.
- Candidate must have strong expertise in Excel (Pivot, VLOOKUP, formulas, MIS reporting etc.)
- Candidate must be comfortable working in evening/UK shifts (5:30 PM – 3:00 AM).
- Candidate should have experience in HR Operations, Recruitment, Payroll, Compliance and conducting new joiner orientations.
Note: There are 2 vacancies for this role – one for the Night Shift (5:30 PM – 3:00 AM) and one for the Mid-Day+ Night shift both (11:30 AM – 9:00 PM) at different locations in Noida.
Java
Spring Boot- Contribute to all stages of software development lifecycle
- Design, implement and maintain Java-based applications that can be high-volume and low-latency
- Analyze user requirements to define business objectives
- Envisioning system features and functionality
- Define application objectives and functionality
- Ensure application designs conform with business goals
- Develop and test software
- Identify and resolve any technical issues arising
- Create detailed design documentation
- Propose changes to current Java infrastructure
- Develop technical designs for application development
- Develop multimedia applications
- Write well designed, testable code
- Conducting software analysis, programming, testing, and debugging
- Manage Java and Java EE application development
- Develop documentation to help users
- Transforming requirements into stipulations
- Prepare and produce releases of software components
- Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review
responsibilities
• Troubleshooting on Desktops.
• Troubleshooting on Microsoft office 365, firewall and mail servers
. • Monitoring backups.
• Troubleshooting networks, virtualization, and windows servers. Capabilities
Skills
• Technology Graduate OR Bachelor of Science in IT
. • Must have a prior minimum 1 year of experience in customer service or technical support role.
• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Must be a team player but should also understand the importance of individual contributions.
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
• Must be flexible to work any shift in a 24/7 operation including night shifts.
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement
. • Candidate should be amendable to work from office. Behavioral Skills
• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines.
Our requirements for consultants include
- Impeccable communication skills, sales background in Ed-tech or education.
- Availability to join immediately or within 30 days of offer release.
- proof of incentive/salary slips and minimum 3 referrals from past organizations.
- The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.
NodeJS (Node.js)
Javascript
MongoDBJob Description
We are looking for a Full Stack Developer to produce scalable software. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. With problem-solving approaches and rigorous thinking abilities, we are looking for learners who may not know all the answers but are obsessive about finding them and know exactly where to look for them.
“If you’re also familiar with Agile methodologies, we’d like to meet you.”
Responsibilities
- Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
- Creating RESTful API with Node.js
- Maintaining all the required documents for your project.
- Constantly coming up with new ideas and also implementing them to improve the app’s performance.
- Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
- Create Unit and Integration tests to ensure the quality of code
Requirements
- At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
- Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB)
- A good understanding of the Software Development Lifecycle
- Knowledge of API design and development using REST
- Good understanding of object-oriented programming(OOP) and OOP patterns.
- Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.
Machine Learning (ML)For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
- Managing a team of 3-4 content developers working to create course content and projects
- Designing the course content curriculum based on the industry requirements and in interaction with industry experts
- Establishing the required guidelines and processes for the team to follow while creating the content
- Training, reviewing and guiding content developers on the content work that needs to be accomplished adhering to the timelines
What you need to have:
- BE/ B.tech/ BCA/ M.Tech/ MCA with a computer science background
- Excellent problem-solving and team management skills.
- Minimum 3 years of experience working in the data science domain/ edtech content creation
- Exposure to Machine learning algorithms and working on Kaggle projects is preferred
- Ability to do a detailed review of the course content and design project problem statements
- Ability to train and guide a team of content developers to manage timelines and brainstorming on course content
React NativeJavascript
Redux/Flux
React.jsWe are looking for only Local candidates who can appear for face to face interview in Noida. And we are looking for candidates who have atleast 1 year of experience in ReactNative. Candidates who do not have hands on experience in ReactNative are requested NOT TO APPLY.
Responsibility:
1) Building user friendly Android and iOS Apps on React Native platform.
2) Designing state-less components in React Native. State management with any of Redux, mobX or Flux.
3) Writing modular, reusable, maintainable, well documented and fully tested code.
4) Converting designs to mobile applications.
5) Integrating with Rest APIs, while collaborating with Backend deve.
6) Take complete ownership of the apps and change various elements/ technologies as per business need.
7) Ensure optimum speed, performance, quality and responsiveness of application.
Required:
1) Bachelor's Degree in Computer Science or related field from premier college.
2) 2+ years of rich experience in React Native.
3) Exceptional knowledge of Android and iOS design principles and interface guidelines.
4) Hands-on experience on React Native APIs, Reactjs, Javascript, ECMAscript (OOJS) and JXS / TSX.
5) Experience with offline storage, threading and Performance tuning.
6) A user centric mentality for building product.
7) Excellent understanding of stylesheets and responsive styling.
8) Strong analytical skills and ability to assist team members in solving complex problems, inside and outside of engineering.
9) Should be passionate about UI/UX of a product.
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