11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Company Description

Krish is committed to enabling customers to achieve their technological goals by delivering solutions that combine the right technology, people, and costs. Our approach emphasizes building long-term relationships while ensuring customer success through tailored solutions, leveraging the expertise and integrity of our consultants and robust delivery processes.

Location           :             Mumbai – Tech Data Office

Experience      :             5 - 8 years.

Duration          :             1-year contract (extendable)

Job Overview

We are seeking a highly skilled Sales Engineer (L2/L3) with in-depth expertise in Palo Alto Networks solutions. This role requires designing, implementing, and supporting cutting-edge network and security solutions to meet customers' technical and business needs. The ideal candidate will have strong experience in sales engineering and advanced skills in deploying, troubleshooting, and optimizing Palo Alto products and related technologies, with the ability to assist in implementation tasks when required.

Key Responsibilities

Solution Design & Technical Consultation:

• Collaborate with sales teams and customers to understand business and technical requirements.
• Design and propose solutions leveraging Palo Alto Networks technologies, including Next-Generation Firewalls (NGFW), Prisma Access, Panorama, SD-WAN, and Threat Prevention.
• Prepare detailed technical proposals, configurations, and proof-of-concept (POC) demonstrations tailored to client needs.
• Optimize existing customer deployments, ensuring alignment with industry best practices.

Customer Engagement & Implementation:

• Present and demonstrate Palo Alto solutions to stakeholders, addressing technical challenges and business objectives.
• Conduct customer and partner workshops, enablement sessions, and product training.
• Provide post-sales support to address implementation challenges and fine-tune deployments.
• Lead and assist with hands-on implementations of Palo Alto Networks products when required.

Support & Troubleshooting:

• Provide L2-L3 level troubleshooting and issue resolution for Palo Alto Networks products, including advanced debugging and system analysis.
• Assist with upgrades, migrations, and integration of Palo Alto solutions with other security and network infrastructures.
• Develop runbooks, workflows, and documentation for post-sales handover to operations teams.

Partner Enablement & Ecosystem Management:

• Collaborate with channel partners to build technical competency and promote adoption of Palo Alto solutions.
• Support certification readiness and compliance for both internal and partner teams.
• Participate in events, workshops, and seminars to showcase technical expertise.

Skills and Qualifications

Technical Skills:

• Advanced expertise in Palo Alto Networks technologies, including NGFW, Panorama, Prisma Access, SD-WAN, and GlobalProtect.
• Strong knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and security frameworks (e.g., Zero Trust, SASE).
• Proficiency in troubleshooting and root-cause analysis for complex networking and security issues.
• Experience with security automation tools and integrations (e.g., API scripting, Ansible, Terraform).

Soft Skills:

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences.
• Strong analytical and problem-solving skills, with a focus on delivering customer-centric solutions.
• Ability to manage competing priorities and maintain operational discipline under tight deadlines.

Experience:

• 5+ years of experience in sales engineering, solution architecture, or advanced technical support roles in the IT security domain.
• Hands-on experience in designing and deploying large-scale Palo Alto Networks solutions in enterprise environments.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as PCNSA, PCNSE, or equivalent vendor certifications (e.g., CCNP Security, NSE4) are highly preferred.

Job Overview:

The Personal Assistant will be responsible for managing schedules, arranging meetings, handling correspondence, and performing various administrative tasks.

Roles & Responsibilities:

Calendar Management:

Organize and manage the executive's calendar, including scheduling meetings, appointments, and travel arrangements.

Coordinate and confirm appointments, ensuring the executive's schedule is optimized.

Communication:

Screen and direct phone calls and emails to appropriate parties.

Prepare and draft emails, letters, memos, and other documents on behalf of the executive.

Meeting Coordination:

Arrange and coordinate meetings, conferences, and events.

Prepare meeting agendas, take minutes, and distribute them to participants.

Ensure necessary resources and materials are prepared for meetings.

Travel Arrangements:

Perform general clerical duties, including photocopying, faxing, filing, and data entry.

Maintain and organize office files and documents.

Handle expense reports and petty cash management.

Confidentiality:

Handle sensitive information and maintain confidentiality at all times.

Qualifications:

Proven experience as a Personal Assistant or similar administrative role.

Excellent organizational and time management skills.

Strong verbal and written communication skills.

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Ability to multitask and prioritize tasks effectively.

Attention to detail and high level of accuracy.

Discretion and trustworthiness are essential due to the nature of the role.

Education:

A bachelor's degree in business administration or a related field is preferred but not mandatory. Relevant work experience will be considered.

About US -:

Webmobril is One of the top-notch IT companies based in Delhi, NCR; India and also established in the US. Offering exclusive and affordable Web, Mobile, and Game app development, Cyber Security Assessment, Digital Marketing services globally. Recently we started Staffing Services and Travel & Tourism services . We are a team of experienced, dedicated enthusiastic, innovative, and creative professionals to serve a range of business goals with our advanced tools and technologies.

For more detail you can go through our company website:

https://www.webmobril.com/

That can include the following tasks:

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.

• Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Knowledge of child theme creation and customization as per designed based on the requirements
• Knowledge of WordPress plugin and back-end development

We are looking for a React JS/React-Native developer interested in building performant and pixel-perfect web applications. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both web and mobile platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes—ReactJS moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Build and deliver features end to end. (frontend and backend)

Skills

• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Understanding of Firebase cloud functions, firestore and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

Online tutoring platform that focuses on connecting students with tutors and has a focus on live learning courses for Science, Technology, Engineering, the Arts and Mathematics (STEAM) subjects. It is a global online school for 21st century skills, teaching Coding and other extra-curriculars to kids age 5-18 via LIVE, interactive, gamified online sessions that work 10x better than status quo.

• 2+ years of experience on NodeJS & React JS
• Practical experience in building APIs
• Experience with RabbitMQ or similar queuing system
• Experience with Redis/ElasticSearch is a plus
• Familiarity with CI/CD pipeline tools like Jenkins
• Practical experience with Git
• A knack for benchmarking and optimization

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions

• Strong knowledge of PHP web frameworks
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object-oriented PHP programming
• Evolved Understanding of accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

• A graduate or postgraduate degree in Computer Science or IT Engineering
• 3+ years of work experience developing commercially successful web products
• Experience with analytics and process automation
• Attention to detail and a disciplined mind
• Extraordinary analytical and logical prowess
• Common Sense and Curiosity

• Develop and manage digital marketing campaigns

• Manage organizations website

• Optimize content for the website and social networking channels such as Facebook, Twitter, Instagram, Google Plus, etc

• Track the website traffic flow and provide internal reports regularly

• Fix any error in online content and arrange webinars and webcasts

• Attend networking events and product launches.

• Identify new digital marketing trends and ensure that the brand is in front of the industry developments.

• Work on SEO of the website pages.

• Edit and post content, videos, podcasts, and audio content on online sites.

• Promote companys product and services in the digital space.

• Execute social media efforts to improve KPIs, likes, shares, tweets, etc.

• Creating and executing SMS, and email-based marketing campaigns.