11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

About the Job

This is a full-time role for a Lead DevOps Engineer at Spark Eighteen. We are seeking an experienced DevOps professional to lead our infrastructure strategy, design resilient systems, and drive continuous improvement in our deployment processes. In this role, you will architect scalable solutions, mentor junior engineers, and ensure the highest standards of reliability and security across our cloud infrastructure. The job location is flexible with preference for the Delhi NCR region.

Responsibilities

• Lead and mentor the DevOps/SRE team
• Define and drive DevOps strategy and roadmaps
• Oversee infrastructure automation and CI/CD at scale
• Collaborate with architects, developers, and QA teams to integrate DevOps practices
• Ensure security, compliance, and high availability of platforms
• Own incident response, postmortems, and root cause analysis
• Budgeting, team hiring, and performance evaluation

Requirements

Technical Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 7+ years of professional DevOps experience with demonstrated progression.
• Strong architecture and leadership background
• Deep hands-on knowledge of infrastructure as code, CI/CD, and cloud
• Proven experience with monitoring, security, and governance
• Effective stakeholder and project management
• Experience with tools like Jenkins, ArgoCD, Terraform, Vault, ELK, etc.
• Strong understanding of business continuity and disaster recovery

Soft Skills

• Cross-functional communication excellence with ability to lead technical discussions.
• Strong mentorship capabilities for junior and mid-level team members.
• Advanced strategic thinking and ability to propose innovative solutions.
• Excellent knowledge transfer skills through documentation and training.
• Ability to understand and align technical solutions with broader business strategy.
• Proactive problem-solving approach with focus on continuous improvement.
• Strong leadership skills in guiding team performance and technical direction.
• Effective collaboration across development, QA, and business teams.
• Ability to make complex technical decisions with minimal supervision.
• Strategic approach to risk management and mitigation.

What We Offer

• Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
• Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
• Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
• Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
• Career Advancement: Clear progression pathways as you develop skills within our growing organization
• Competitive Compensation: Attractive salary packages that recognize your contributions and expertise

Our Culture

At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:

• Quality-First: Delivering excellence rather than just quick solutions
• True Partnership: Building relationships based on trust and mutual respect
• Communication: Prioritizing clear, effective communication across teams
• Innovation: Encouraging curiosity and creative approaches to problem-solving
• Continuous Learning: Supporting professional development at all levels
• Collaboration: Combining diverse perspectives to achieve shared goals
• Impact: Measuring success by the value we create for clients and users

Apply Here - https://tinyurl.com/t6x23p9b

Conduct market and company research using Apollo.io, Lusha, and LinkedIn Sales Navigator to build verified client lists.

Study industry trends and identify high-potential customer segments for outreach.

Perform verification calls to confirm CRM usage, IT decision-makers, and company requirements (no sales pitching).

Qualify and categorize leads based on industry, company size, geography, and expected needs.

Prepare accurate and structured lead sheets for the sales team to use in outreach.

Create company profiles, background summaries, and research briefs for Senior Consultants.

Schedule discovery meetings once leads are validated and properly qualified.

Manage personalized email outreach campaigns via Instantly.ai and improve sequences based on engagement.

Maintain clean CRM data, update records, and prepare weekly reports on lead flow and market insights.

Candidate should be organized, analytical, detail-oriented, with 1–2 years of experience and strong written & spoken communication skills.

We are looking for a highly skilled Backend Developer with expertise in Core Java, Java 8, and Data Structures. The ideal candidate should have experience in Spring Boot, JPA/Hibernate, and Microservices architecture. If you are passionate about backend development and want to work in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Develop and maintain backend applications using Core Java and Java 8.
• Design and implement RESTful and SOAP web services.
• Work with Spring Framework, Spring Boot, and JPA/Hibernate for backend development.
• Build and optimize microservices-based architectures.
• Manage databases such as PostgreSQL, MySQL, or Oracle.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Write clean, efficient, and scalable code while following best practices.
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Requirements:

✅ Strong hands-on experience in Java (Core Java, Java 8) and Data Structures.

✅ Proficiency in Spring, Spring Boot, JPA/Hibernate.

✅ Experience in developing and consuming RESTful & SOAP APIs.

✅ Knowledge of Microservices architecture and best practices.

✅ Database expertise in PostgreSQL, MySQL, or Oracle.

✅ Excellent verbal and written communication skills.

Nice to Have:

• Experience with Docker/Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms (AWS, GCP, or Azure).

About Us - https://www.sibinfotech.com/

SIB Infotech is a digital marketing organization committed to boosting brand's visibility in the ever-changing online world. At SIB Infotech, we're creating immersive digital experiences that deeply engage audiences and foster meaningful connections. With a comprehensive array of services, spanning strategic Search Engine Optimization (SEO) to expert Pay-Per-Click (PPC) Management, captivating Graphic Design, compelling Social Media Marketing (SMM) strategies, and tailored Software Development solutions, we offer comprehensive assistance to help and succeed on the internet.

Key Responsibilities:

Strategy Development

Develop and execute comprehensive SEO strategies aligned with business goals and objectives. This involves conducting thorough keyword research, competitor analysis, and industry trends assessment to identify opportunities for organic growth.

On-Page and Off -Page Optimization with link building

Optimize website content, meta tags, headings, and internal linking structure to enhance relevance and improve visibility on search engine results pages (SERPs).

Manage off-page SEO initiatives, including building high-quality backlinks from authoritative websites through outreach, content partnerships, and directory submissions. Implement link-building strategies to improve domain authority and increase organic traffic.

Technical SEO Management

Conduct technical audits of website infrastructure and address technical issues that may impact search engine rankings, such as site speed optimization, mobile responsiveness, crawl errors, and schema markup implementation. Collaborate with web development teams to implement technical SEO enhancements.

Content Strategy and Optimization

Collaborate with content creators to develop SEO-friendly content that aligns with target keywords and addresses user search intent. Optimize existing content and identify opportunities for new content creation based on keyword research and industry trends.

Performance Monitoring and Reporting

Track and analyze key SEO performance metrics, including organic traffic, keyword rankings, backlink profile, and conversion rates. Generate regular reports and dashboards to provide visibility into SEO performance and ROI. Use data-driven insights to identify areas for improvement and optimization.

Algorithm Updates and Industry Trends

Stay abreast of search engine algorithm updates, industry trends, and best practices to adapt strategies accordingly and maintain competitiveness in search results.

Client Communication and Team collaboration

Serve as the primary point of contact for clients regarding SEO initiatives, provide updates on campaign progress, address concerns, and offer strategic recommendations for improvement.

Work closely with cross-functional teams, including web developers, designers, content creators, and digital marketers, to ensure seamless integration of SEO efforts with overall digital marketing strategies.

Requirements:

• Any Bachelor's degree in marketing, business, computer science, or related field.
• 3 - 5 years of experience in SEO, with a focus on content optimization
• Proven track record of success in developing and implementing effective SEO strategies that drive measurable results.
• Strong analytical skills and the ability to interpret data and insights to make informed decisions.
• In-depth knowledge of SEO tools and software, such as Google Analytics, Google Search Console, SEMrush, Moz, etc.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and communicate effectively with stakeholders at all levels.
• Ability to stay organized, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.

• Build our digital marketing roadmap
• Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
• Measure ROI and KPIs and prepare budget
• Develop specific campaigns to create and maintain high levels of customer interaction
• Oversee our social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Forecast sales performance trends and act proactively to increase our market segment
• Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
• Motivate digital marketing team to achieve goals
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology developments

About Statcon Electronics 

Statcon Electronics India Limited Statcon Electronics India Limited is a company specializing in the field of power electronics since its inception, with its roots going back to 1986. It has held prestigious clientage both nationally and internationally, with ABB, Alstom, BHEL, Indian Air Force, Indian Army, Indian Railways, GAIL, and Indian Oil, to name a few. SEIL has a diverse portfolio, spanning across 4 sectors – Railways, Power, Defence and Solar energy.  

About the position 

We are looking for a multiple embedded software engineers with experience in developing firmware for controlling power electronics systems. Openings are available for senior and principal engineer positions across multiple product streams, and target markets include the Indian subcontinent, Africa and North America. 

Required Technical skills 

• Demonstrated experience in developing embedded firmware for real-time power electronics systems using 16/32 bit ARM microcontrollers (ST Microelectronics preferred).  
• Must have shipped at least 1 major relevant product to the market which meets standard industry specifications. Experience with designing for North American/European markets a plus. 
• Experience with common communication protocols such as SPI, I2C, USB, UART, Bluetooth, Ethernet, RS232, and RS485 
• Experience with peripherals and systems such as ADC, DAC, timer, GPIO, PWM, DMA, NVIC, serial and parallel interfaces, memory, bootloaders and watchdog timers 
• Proficiency in advanced algorithm development using Embedded C 
• Experience with embedded software tools such as editors, assemblers, compilers, debuggers, simulators, emulators and Flash/OTP programmers. 
• Thorough understanding of power electronics topologies and control strategies 
• Good grasp over digital signal processing techniques 
• Ability to read and interpret component datasheets, PCB schematics and layout design 
• Familiarity with using measurement devices such as oscilloscopes, multimeters, function generators and logic analyzers to bring up and debug hardware 
• Demonstrated knowledge of firmware development best practices (code reviews, unit tests, Software Configuration Management, version control using git etc.) 
• Excellent documentation skills, and a good grasp over the English language 
• Comfort in using modern collaborative tools such as Slack/Microsoft Teams, JIRA/Trello/Microsoft Planner, Confluence/Microsoft OneNote and the like. 

Bonus Technical skills 

• Experience using at least one scripting language, preferably Python 
• Experience with designing for North American/European markets 
• Experience with designing for IEC and BIS standards 
• Familiarity with EMI/EMC process 
• Ability to simulate power electronics systems using Simulink/MATLAB or equivalent open-source tools 
• Familiarity with agile software development processes 
• Experience with Linux administration using command line 

Soft skills 

• Ability to mentor junior engineers and generate testing procedures for people of all skill levels 
• Excellent inter-personal skills 
• Strong attention to detail with the ability to work on tight deadlines 
• Team player with the ability to work independently under minimal supervision 
• Excellent problem-solving skills 
• Ability and desire to learn new technologies quickly 

Qualifications 

• Junior Engineer: A Master's (preferred) in Electrical/Electronics/Computer Engineering with 1 year of industrial experience, or a Bachelor's with 3 years of relevant industrial experience. 
• Senior Engineer: A Master's (preferred) in Electrical/Electronics/Computer Engineering with 4 years of industrial experience, or a Bachelor's with 6 years of relevant industrial experience. 
• Principal Engineer: A Master's (preferred) in Electrical /Electronics/Computer Engineering with 8 years of industrial experience, or a Bachelor's with 10 years of relevant industrial experience. 

Responsibilities 

• Develop, implement and test cutting-edge algorithms for medium and high-power AC-DC, DC-AC and AC-AC conversion of 1 phase and 3 phase AC systems up to 440 V AC, and DC-DC conversion of systems up to 1000 V DC. 
• Develop sensing and IoT solutions for power electronics embedded systems 
• Convert product requirements into technical specifications for Indian and international markets 
• Cover all stages (pertaining to firmware) of V model for product development 
• Generate technical documentation describing product functioning and test procedures for hand-off to SQA 
• Debug product failures in the field using data-driven analysis techniques 
• Mentor junior engineers 
• Host research talks on emerging technologies within the company 

Statcon Electronics is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Statcon Electronics is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.sindia.co.in. 

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

What you need to have:

We are looking for a great JavaScript developer who is proficient with React.js and React Native. His/her primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities:

• Developing new user-facing features using React.js and React Native.
• Work with Bright's design team to build excellent UI components.
• Building reusable components and front-end libraries for future use.
• Architect, build and maintain excellent javascript/React Native applications with clean code.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements:

• Strong proficiency in JavaScript and CSS .
• Thorough understanding of React/React-Native and its core principles.
• Past experience with building Customer Facing UI components.
• Some experience with UI design and related tools.
• Knowledge of automation testing framework using any technology for web and mobile apps is a plus.
• Knowledge of Database basics, SQL queries, etc.