11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Job Title: React Native Developer

Location: On-site (Uttamnagar, Nawada, Near Nawada Metro Station)

Type: Full-time

Experience: 1–3 years

Must-Have Skills:

• React Native with strong knowledge of JavaScript (ES6+) and TypeScript
• State Management using Redux Toolkit / Context API
• API Integration using Axios and REST APIs
• Firebase (Authentication, Realtime DB, Push Notifications)
• Navigation using React Navigation
• Debugging using Flipper and Chrome DevTools
• Play Store and App Store Deployment
• Version Control using Git & GitHub

Sales & Financial Counsellor – IVF (Delhi/Gurgaon/Noida/Ghaziabad)

Key Responsibilities:

Financial Counselling:

Provide face-to-face financial counselling to patients, helping them understand the costs involved in IVF treatment and offering customized payment plans.

Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the goal of converting inquiries into confirmed treatment plans.

Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient satisfaction throughout their journey with us.

Patient Relationship Management: Build and maintain strong relationships with patients, ensuring they feel supported and informed throughout their treatment process.

Collaboration: Work closely with the medical team to ensure a seamless patient experience and address any financial or administrative concerns.

Key Qualifications:

Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial concepts in a simple and empathetic manner.

Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into confirmed sales.

Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient satisfaction.

Empathy: A caring and empathetic approach towards patients, understanding their emotional and financial concerns.

Keywords:

Financial Counsellor

IVF Financial Advisor

Patient Relationship Manager

Healthcare Sales

IVF Counsellor

Patient Grievance Handling

Healthcare Financial Consultant

IVF Package Sales

Patient Satisfaction

Fertility Treatment Advisor

Why Join Us?

Impactful Role: Play a key role in helping couples achieve their dreams of parenthood by guiding them through the financial aspects of IVF treatment.

Supportive Environment: Work in a caring and supportive environment where patient satisfaction is the top priority.

Career Growth: Opportunities for professional growth and development within the organization.

Qualifications:

Primary Skill Set:

5+ years for experience in developing highly scalable, reliable, secure web applications
Experience with React.js, Node.js, Redux, flux, Javascript (preferably TypeScript).
Atleast 1 years of experience in product or SaaS development.
Excellent Team management, communication skills, both verbal and written
Strong CS fundamentals like data structures and especially the asynchronous challenges that are faced by JavaScript developers regularily.


Preferable Skillset:

One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
Proficient with the Webpack,Jest, Eslint, Jenkins, Docker, Enzyme.
Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.) and client side storage
Profile and improve frontend performance

JOB DESCRIPTION – Technical Support 

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year 

Job Location: Delhi (Posist Head Office) 

About Posist Technologies: 

Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
 

Responsibilities: 

• Taking Client queries over Call / Email / Chat 
• Resolve the tickets via Call / Email / Chat/ Remote tools 
• Register Client queries in Ticketing Tool. 
• Follow-up with clients and with internal teams. 
• Resolve the issue within the SLA and Company guidelines. 
• Escalate the ticket to the respective team and follow-up. 
• Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries. 
• Working in Rotational Shifts. 
• Creating troubleshooting documents. 
•  

Skills Required: 

• Good Communicable skills. 
• Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
•  Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) 
• Good Decision making skills 
• Multitasking 
• Willing to work Cross teams 
• Should be a Team player 
• Should have Knowledge of Remote Tools 
• Good Skills to adapt any Software tool. 
• Documentation Skills is an add on.

• Systems: REST & Graphql API’s, WSDL, XML JASON. Integration protocol, data exchanges between systems. Magento, Logistics, ERP integration experience
• Role: Will be responsible for developing and integrating API framework. Build service layer.
• Education : B.Tech – CSE, premium institute
• Experience : 3-6 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Magento eCommerce system design and database is desirable