11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Job description

• Participate the development process;
• Cooperate with QA team;
• Recognize opportunities to improve code efficiency;
• Perform code peer-to-peer reviews;
• Contribute to software architecture planning;
• Maintain code and documentation integrity and organization;
• Help project owner in estimating new features;
• Keep up with emerging trends and technologies;
• Accurately match UI/UX design;
• Participate in various team-buildings and non-development activities (Risks identification, Threats Modeling, etc.)
• Build reusable components.

Requirements:

• 4+ years of commercial experience;
• Strong knowledge of JavaScript (ES5, ES6+), HTML5, CSS3;
• Good understanding of CSS Preprocessors, such as LESS and Sass;
• Experience with React/Redux is a must;
• Experience with TypeScript;
• Upper-Intermediate English;
• Strong knowledge in Node.js (Express);
• Experience working in an Agile environment (Scrum or Kanban);
• Experience with build tools, code coverage, and testing frameworks Webpack, jest etc.;
• Experience with SQL and NoSQL databases PostgreSQL, MongoDB;
• Strong Knowledge with Rest API;
• Proficient understanding of code versioning tools such as Git;
• Experience with Redis, ElasticSearch.

Nice to have:

• Experience with CI/CD;
• Experience with serverless, FaaS and PaaS (AWS Lambda);
• Understanding of SDLC and ISMS.

Desired Candidate Profile

About Presidea Tech:

Presidea Tech was founded in 2020 to offer professional web and mobile-based services to businesses, worldwide. We provide a wide range of design and development services that are all delivered using the latest technologies with the greatest support. Our aim is to acquiesce our customers with the means to effectively commence and proclaim themselves online successfully. We go through our proven planning to help you build your brand, expand your web presence globally and establish more meaningful relationships with your customers. Our work philosophy is “Always deliver, more than expected” and we follow to convey more than what companies expect from our services.

Roles and responsibilities

• Design, develop and implement software programming applications.
• Build a highly scalable product.
• Participate in gathering business requirements and assessing existing architectures and resources.
• Work with the application development team in delivering the project and deliverable within time and with good quality.
• Perform unit testing, oversee quality assurance of applications through system testing.
• Establishes processes for performance and conducts code reviews.
• Manage and mentor junior members of the team on good coding practice

Skills and experiences

• E/ B.Tech in computer science or a related field.
• Efficient in Java, Spring Core, Spring Boot, Microservices
• Efficient in React native, React Js
• Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
• Proficiency with Object-Oriented Design (OOD)
• Experience in Web services (REST or SOAP)
• Familiar with Agile SDLC and CI/CD
• Development experience in both mobile & web.
• End to end development experience is highly preferred
• Good understanding of unit testing methodologies.
• Startup work culture mindset.

About us: 

A new start-up is on the horizon, BroBazaar is a new age marketplace for the property market. BroBazaar, an iOS, and Android app enables the Builders, Brokers, and customers to close a property deal much faster than today and would also streamline the workflow with a great customer experience.  

Our team members are carefully selected, and the approach helps nurture entrepreneurship and great ideas into our solutions. We seek out multiple professionals who thrive in a congenial, start-up-focused atmosphere. 

Our team is friendly, focused, and a tad obsessive. The kind of people you’ll love working with. 

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.