11+ Application service management Jobs in Delhi, NCR and Gurgaon | Application service management Job openings in Delhi, NCR and Gurgaon

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

About the job

Key Responsibilities

1. Design, develop, and maintain dynamic, responsive web applications using React.js and Node.js.

2. Build efficient, reusable front-end and back-end components for seamless performance.

3. Integrate RESTful APIs and third-party services.

4. Collaborate with UI/UX designers, mobile teams, and backend developers to deliver high-quality products.

5. Write clean, maintainable, and efficient code following modern coding standards.

6. Debug, test, and optimize applications for maximum speed and scalability.

7. Manage databases using MongoDB and handle cloud deployment (AWS, Firebase, or similar).

8. Participate in code reviews, architectural discussions, and agile development cycles.

Required Skills & Experience

1. 1-5 years of proven experience in Full Stack Web Development using the MERN stack.

2. Proficiency in React.js, Node.js, Express.js, MongoDB, and JavaScript (ES6+).

3. Strong understanding of HTML5, CSS3, Bootstrap, and Tailwind CSS.

4. Hands-on experience with API design, state management (Redux, Context API), and authentication (JWT/OAuth).

5. Familiarity with version control tools (Git, Bitbucket).

6. Good understanding of database design, schema modeling, and RESTful architecture.

7. Strong problem-solving skills and ability to work in a collaborative team environment.

Perks & Benefits

• Onsite opportunity in our modern Greater Noida office.
• Competitive salary based on skills and experience.
• Exposure to real-world projects and latest tech stacks.
• Work with a creative and talented team.
• Career growth opportunities in full-stack and cross-platform development.

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

1. How many years of _____ experience do you have?
2. What is your current CTC?
3. What is your expected CTC?

Job Description:

• Meeting with corporate /institutional customers and assessing their insurance requirements, capture key demographics and present them with viable proposals.

• Network and engage with CFO/HR heads and other key decision-makers in the company

• Develop, maintain and retain excellent relationship with clients.

• Achieve revenue targets

• Ensure client Acquisition and help in increasing the revenue for the company with new business and cross sell opportunities

• Prepare client Road Map for the Upcoming corporate Renewal in the General Insurance Business

• Interacting with client to gather the required set of information to offer best insurance program to corporate

• Understanding the business process of the client and suggesting the proper insurance policies along with value added cover

• Handling corporate client in direct channel /Agency channel for General Insurance.

• Report daily MIS and tracking of targets & personal meeting with clients. He/she shall keep up breast of the latest developments & report to the Products/

• Quotes team of the upcoming client requirements to innovate the

product/service mix

• Ensure end-to end single point service for the customer, to win and maintain his trust

• Maintain effective documentation of the leads generated and customers acquired/ serviced and share MIS To regularly enter data in the software for capturing leads, customer contacted, servicing done, etc.

• Maintain MIS on key performance indicators

Requirements and skills

• Relevant Experience in SME insurance product
• Strong track record in direct/agency channel sales
• Excellent interpersonal & negotiation skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player and good me-management skills
• Hold minimum of 2 to 4 year of experience in B2B Sales preferably from Insurance Industry.
• Graduate in any stream

Required Skills

• Experience in developing business solutions using Salesforce Commerce Cloud (Demandware).
• Good knowledge of SFCC / Demandware Script, Java OOP/Node.js.
• Expertise in RESTful web services, Ajax-driven client applications, and includes Advanced JavaScript architectures.
• Good experience in SFRA
• Strong background of World Wide Web Consortium (W3C), accessibility guidelines, model view controller (MVC), agile development, and tools.
• Experience in using Pipelines, JS controllers, ISML templates and real-time data exchange using web services.
• Hands-on experience of integrating custom services into SFCC. Good exposure of payment, tax, and operation management suite (OMS) integrations.
• Good understanding of Business Manager and configuring jobs.
• Strong SQL knowledge.
• Exposure to technical reports and understanding of Demandware limitations, such as quotas.
• Proficient in Demandware foundational concepts with good knowledge of SiteGenesis, UX Studio, content assets or slots, and Demandware Catalog.
• SFCC certifications would be preferred.
• Excellent written and verbal communication skills.
• Motivated to complete tasks independently.
• Candidates ready to join sooner will be preferred.

Website:

We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the

• Creating written pieces that are sharp, memorable, and effective at prompting readers to take action.
• Collaborating with influencers to ensure that posts are engaging.
• Optimizing content for publication across various social media sites.
• Scheduling copy for release at optimal times.
• Monitoring users' engagement with and feedback on every post.
• Analyzing and reporting on the effects of publications.
• Maintaining a secure database of all login credentials.
• Making reels for the company – Camera friendly
• Remaining abreast of changes to all pertinent social media applications.
• Exploring the potential value of social media sites that are not yet in our repertoire.

• 2+yrs of experience as a social media executive
• Degree in marketing, communication studies, journalism, creative writing, or similar.
• Expert knowledge of all leading social media sites
• In-depth understanding of the processes surrounding the creation and distribution of paid advertisements.
• Ability to create authoritative and persuasive texts.
• Flexible and engaging writing style.
• Knowledge of pertinent engagement metrics.
• Time management skills
• Experience in working with Start-ups
• Excellent written and verbal communication

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.