
About SkyOnn Technologies
About
SkyOnn Technologies is a Global Software Development firm with eCommerce, Mobile Application Development, Testing, SalesForce and Big Data Capabilities. Our expertise in eCommerce are around SAP Hybris, WebSphere Commerce, Oracle ATG, Demandware and Intershop.
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Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams
Research and recommend prospects for new business opportunities
Research and analyze sales options
Build and maintain relationships with clients and prospects
Stay current with trends and competitors to identify improvements or recommend new products
Collect and analyze information and prepare data and sales reports
Build and maintain professional networks
Meet with potential clients to determine their needs
Should be able to penetrate B2B & B2C Market
We are looking for self-driven individuals with great problem solving and customer service skills to fill Associate positions within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within the Stockal platform. Must be well versed in Excel.
Responsibilities:
Direct interaction with clients globally to resolve technical and non-technical related queries.
Assist clients to comply and complete onboarding on the Stockal Platform.
Respond to client requests- inbound, outbound, chat, email.
Requirements:
University graduate preferred.
Customer services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired.
Previous experience working with financial services and products preferred.
Excellent interpersonal, written and verbal communication skills.
Teamwork.
Customer service and satisfaction are key priorities for the firm.
Candidates must be aware of the impact of their actions on internal and external clients.
Flexible working in shifts.

having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful, and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach, and practical thought process.
Full-stack experience designing and building scalable applications from end-to-end
- Excellent JavaScript skills and strong proficiency in React
- Familiarity with the MERN stack (MongoDB, Express.JS, React.JS, and Node.JS)
- Working experience with React, Redux, ES6
- Experience building backend API's using NodeJs and ExpressJs
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework
and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience using RESTful APIs and basic authentication mechanisms
- Create and maintain microservices
- Ability Showcase past work via live web pages
Required Skills: Database - MongoDB, Restful, Express.JS, React.JS and Node.JS, MySQL,
NoSQL.
Based out of Norway, and presence in many countries, their solutions are being implemented in various industries ensuring efficient and smarter automation. Within 4 years of its existence, the company has seen 3 times revenue growth and over 100 employees building global and economical solutions and a diverse organisation well prepared for the future.
- Aligning product roadmap with delivery goals to ensure prioritizations of resources and tasks during sprints
- Coordinating with product managers, business analyst and development teams for execution of projects
- Helping in the definition of sprint goals and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensuring relevant stake holders are up to date with necessary information
- Resourcing availability and allocation
- Developing a detailed project plan to monitor and track progress
- Managing changes to the project scope, project schedule using appropriate verification techniques
- Measuring project performance using appropriate tools and techniques
- Performing risk management to minimize project risks
- Creating and maintaining comprehensive project documentation
- Tracking project performance, specifically to analyse the successful completion of short and long-term
What you need to have:
- Bachelor’s or master’s degree in IT
- 3+ years as Technical Project Manager
- Experience with Agile development (Scrum/ Kanban) is must
- Experience with task tracking systems like Jira, VSTS is must
- Solid organizational skills including attention to detail and multitasking skills
- Experience with project management tools like MS Project is a plus
- Project Management Professional (PMP) / PRINCE II certification is a plus
- Good knowledge of software life cycle and processes and various methodologies
- Resource planning, performance management and team motivational skills are must.

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system
- Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
- Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates
Commercial / residential Building experience is a must.
Industrial building exposure will not be considered relevant experience.
Material Planning
Monitoring progress of project assigned
Coordination with Project Team, Consultants, Quantity Billing
To Sale product






