2+ Application service management Jobs in India

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)