11+ Application service management Jobs in India

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

• Analyze complex data sets to identify trends, patterns, and insights to drive business decisions.

• Collaborate with cross-functional teams in an Agile environment to define and implement data-driven solutions.

• Create and maintain detailed reports and dashboards to track key performance indicators (KPIs).

• Work closely with product owners, developers, and stakeholders to ensure data requirements are met effectively.

• Utilize Jira for task management, sprint planning, and tracking project progress.

• Provide guidance and mentorship to junior team members in data analysis techniques and best practices.

• To design flows and experiences that are delightful, intuitive and elegant.
• Execute on a master level with an eagle eye for detail.
• Give feedback on product strategy and design work to continually push the level of quality on the team.
• Collaborate Product and Engineering to deliver a world class experience to our users.
• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
• Evaluate current processes, identify best practices, develop plans to reach goals and implement improvements.
• Strive every day to ensure the product is more loved by customers than it was the day before

• 2+ years demonstrated experience with end-to-end (hybrid UX and UI) product design in a product company.
• Strong visual design skills, ideally with experience designing iconography, illustration and creating motion graphics
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
• Experience in building and shipping applications or software (mobile/web).
• Must have a portfolio featuring examples of design work.
• Clean visual design sense and skills in typography and grids
• Hugely customer-focused with a passion for great customer journeys and experiences 
• To be a constant learner. You will be always growing - both personally and with the team
• Experience using data to inform design improvements 
• Brownie points 🍪 

• If you have built gamified consumer digital products or have ideas for the same. 
• Illustration skills
• Creating motion graphics
• Strong visual design chops

Are you passionate about crafting exceptional user experiences through cutting-edge Android applications? Thinkogic is seeking a talented Android App Developer to join our dynamic team and lead the charge in developing innovative mobile solutions that resonate with users worldwide.

About Thinkogic:

Thinkogic is a leading digital solutions provider, specializing in mobile app development, web development, blockchain solutions, IoT development, and cloud services. We are committed to pushing the boundaries of technology and delivering impactful solutions that drive our clients' success.

Role Overview:

As an Android App Developer at Thinkogic, you will play a pivotal role in designing, developing, and maintaining high-quality Android applications. You will collaborate closely with our design and development teams to translate concepts into engaging, user-friendly interfaces that exceed client expectations.

Responsibilities:

• Develop and implement innovative Android applications that meet project specifications and user requirements.
• Collaborate with cross-functional teams to define app features, functionality, and user interface design.
• Conduct thorough testing and debugging to ensure optimal app performance across various devices and Android versions.
• Stay updated with the latest Android trends, technologies, and best practices to enhance app quality and user experience.
• Participate in code reviews, knowledge-sharing sessions, and continuous learning initiatives within the team.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Proven experience in Android app development, with a strong portfolio showcasing your projects.
• Proficiency in Java/Kotlin programming languages and Android SDK.
• Familiarity with RESTful APIs, JSON, and third-party libraries/frameworks.
• Solid understanding of mobile UI/UX principles and best practices.
• Strong problem-solving skills, attention to detail, and ability to work in a collaborative environment.
• Experience with version control systems (e.g., Git) and agile development methodologies is a plus.

Why Join Thinkogic:

• Opportunity to work on cutting-edge projects and contribute to innovative solutions.
• A collaborative and supportive work environment that encourages creativity and professional growth.
• Competitive salary, performance bonuses, and comprehensive benefits package.
• Access to continuous learning and skill development opportunities.
• Be part of a forward-thinking team dedicated to delivering excellence in digital solutions.

If you are ready to take your Android app development skills to the next level and make a meaningful impact in the digital landscape, we invite you to join us at Thinkogic. Apply now and be part of our journey towards excellence in mobile innovation!

Role : ServiceNow (ITSM +HRSD) Developer

Qualification :Bachelor's degree in computer science, Information Technology, or a related field.

Experience : 5 to 8 years

Location: Remote

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies.

Job description

Overall 3 - 7 years of development experience and a minimum of 3+ years experience as a UI Developer with angular building responsive web applications.

Deep knowledge and working experience on Angular 7/8 projects.
Experience in Data Structures & Spring Boot.

Hands on and implements complex Angular 8 applications, directives, controllers,

services Knowledge and understanding of complex AngularJS applications, directives,

controllers, services and ability to create custom components.

Knowledge and experience of REST API integration.

Skills in one or more chosen frameworks/libraries like JQuery or Bootstrap

AJAX (Asynchronous JavaScript and XML)

Creating configuration, build, and test scripts for Continuous Integration environments

Experience in JavaScript build tools like grunt or gulp Good communication and time-management skills

• Communicate information in a concise and professional manner whether in a verbal, written or visual context
• Writing tested, idiomatic, and documented JavaScript, HTML5 and CSS3

Hands on experience in Angular 7/8 is a must

Desired Key Skills:

4+ years of experience in building scalable web apps using Angular

(versions 4 and above)

Must have a good understanding of how component based web

development works.

Must Have:

Good understanding of Core Angular concepts.

Should be comfortable in writing HTML and CSS

Should be proficient in JavaScript.

Note: Immediate Joiners Only (Within 15 Days)

Desired Candidate Profile

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Developed micro services
• Strong NodeJS experience
• Experience with RabbitMQ is a PLUS
• Experience with MQTT is a PLUS
• Fullstack experience and especially with ReactJS desired
• Experience with SQL and NOSQL databases
• Strong communication skills

• *You will be working on AI/IOT cloud and responsible for architecture and hands on coding.
• *We need someone who can engage in conversations about technical architecture with internal team and external customers.
• *You will be responsible for creating architecture document, writing pseudo code, explaining design and teststrategy,review work by others in the team, give good guidance, and ensuring the delivery of high-quality software.
• *We are looking for Can do it attitude, and ability to deliver with high velocity and high-quality at the same time.

Responsibilities:

• Performing an end-to-end recruitment process of identifying the job vacancy, analysing the job requirements, sourcing apt candidates from various platforms, reviewing applications, screening, shortlisting and selecting the right candidate.
• Help develop and tailor company HR policies, educate the team, and continue to make Wherehouse great, progressive place to work.
• Act as a cultural ambassador and help drive agency events and culture initiatives.
• Foster positive employee relations and work to solve any employee issues that surface or are brought to your attention.

Requirements:

• HR Generalist with experience of 1-2 Year/s, preferably in a B2B SAAS Company.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Thorough knowledge of employment- related laws and regulations.
• Extensive knowledge of HR policies and systems.
• Ethical, respectful, and able to deal with confidential and sensitive matters.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Must have thorough industrial knowledge.
• Professional approach to time, costs and deadlines.