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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Date posted: January 22, 2026

Pay: ₹10,000.00 - ₹15,000.00 per month

Job description:

*Role Overview*

The Support Executive will act as the first point of contact for Jupsoft clients, providing prompt assistance, resolving day-to-day issues, and ensuring a smooth user experience with our ERP, CRM, and LMS products. The role requires excellent communication skills, problem-solving ability, and a strong customer-first approach.

*Key Responsibilities*

1. Handle customer queries via phone, email, chat, or ticketing system.

2. Provide timely solutions for user-level issues such as login, permissions, password resets, and navigation support.

3. Log, track, and close tickets while maintaining SLA compliance.

4. Escalate unresolved or complex issues to higher-level support when needed.

5. Maintain accurate documentation of issues and resolutions.

6. Assist clients in using ERP/CRM/LMS modules effectively.

7. Share product updates, FAQs, and knowledge base content with clients.

8. Contribute feedback on recurring issues to improve product quality and support processes.

*Requirements*

1. Proficiency in English (written and spoken).

2. Willingness for Travelling

3. Strong interpersonal and communication skills.

4. Ability to handle day-to-day client tickets with patience and empathy.

5. Customer-first attitude with focus on satisfaction.

6. Analytical and problem-solving skills.

7. Exposure to School ERP/CRM/LMS is an added advantage.

8. Required Experience- 1 year

Job Type: Full-time

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Saint Anton Hospital Company is the leader in our Healthcare industry. work on-site and oversee the deployment, adoption, and management of Saint Anton Hospital.

The IT System Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area.

(S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.

The Hospital IT System Administrator is in charge of the teaching and supervision of the local IT Staff.

(S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.

 If you're hard-working and dedicated, Saint Anton is a perfect place to grow your career. Apply now!

Responsibilities for System Administrator

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance

Qualifications for System Administrator

1. Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
2. 3-5 years of database, network administration, or system administration experience
3. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
4. Working knowledge of virtualization, VMWare, or equivalent
5. Strong knowledge of systems and networking software, hardware, and networking protocols
6. Experience with scripting and automation tools
7. A proven track record of developing and implementing IT strategy and plans
8. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Impact Guru Foundation was founded in 2014, to provide affordable and accessible healthcare to all. Through our interventions, we have defined our vision, mission and values to help inform our programs going forward. Deriving on the principles of healing, health, harmony and happiness, we have pivoted our approach to reflect high standards of delivery of healthcare services to all to realize our dream of a #HealthyBharatHappyBharat

Inception: 2014

Website: https://www.impactgurufoundation.org

Location: Delhi & Bangalore

The Manager / Senior Manager, Corporate Fundraising will support Impact Guru Foundation (IGF) to mobilize financial and nonmonetary resources. He or she will lead IGF’s associations with multiple existing and new stakeholders among corporates. He / She will constantly focus on strengthening existing relationships within these partners as well as cultivating new champions among these stakeholders. This role works closely with the internal functions of IGF such as Program team, Finance team and Impact team to develop win-win opportunities to maximize our impact within and beyond.

1. Build financial sustainability  

1. Building and sourcing work-streams such as corporate, foundation, multi-laterals, Alumni, government etc. Good to be Subject matter Expert in work-streams such as multi-laterals / foundations.  
2. Design and execute deep engagement strategy with key relationships to ensure renewals, upgrades and meaningful partnerships  
3. Partner with the Director in leveraging the rich ecosystem towards building a pipeline of funders.  
4. Manage systems and processes that support development objectives and comply with regulatory laws and MoU commitments  
5. Lead and manage strategic partnerships with various organizations to organize fundraising campaigns and events.  
6. Handle external and internal communications and facilitate legal agreements with partners as needed  
7. Events: Organize events/conferences/seminars/concerts/charity fundraising events etc. to promote fundraising for partners  

2. Due Diligence:  

1. Conduct thorough due diligence on partners to make sure they are compliant with existing laws and have strong track record.  
2. Conduct thorough due diligence on individuals creating personal cause campaigns to verify need and use of funds  

3. Fundraising:  

1. Help partners identify influential campaign creators or to create campaigns themselves  
2. Work closely with the digital marketing and content team to make sure each fundraising campaign is a big success!  
3. Feedback Reports: Ensuring that all donors are sent feedback reports on timely basis and that partners provide high quality feedback reports Campaigns: Develop pipeline of campaigns that have large scale impact and work with partners to execute those

Qualifications / Requirements

• Graduate/Post graduate in any field with 4+ years of work experience preferably in a healthcare NGO.  
• Ability to evaluate partnerships and collaboration opportunities in the city / region from a development and a larger organizational lens.  
• Basic understanding of the IGF’s model with potential for systemic impact  
• Proficient user of the MS Office toolkit such as Excel, PowerPoint and Word  
• Excellent communication (written and verbal) and presentation skills  
• Strong project management skills including assessing progress to goals and making the necessary course corrections or reinforcements  
• Ability to use data to drive decisions  
• An inclination or the ability to see connections between seemingly disparate opportunities (internal or external to the team or the organization) and leverage the same to achieve shared goals  
• Ability to work in an unstructured environment and develop strategy independently – with the newer work-streams, the Senior Manager will operate in a relatively unstructured environment where they will have to collect, process and synthesize information. They should also have the ability to critically review this to enable strategic decision making.  
• Knowledge / Awareness of managerial techniques to build a strong culture of collaboration and collective problem solving among the city and national team members  
• Should have a proven track record of CSR Partnership, HNI Contacts, fundraising to promote charitable causes.  
• Strong network of existing relationships with hospitals, universities, marathon

What do we offer?

● Attractive salary & performance-linked bonuses

● An opportunity to be in a leadership position of a high-growth organization

● Fun, casual & flexible work environment

● Entrepreneurial, forward-looking, growth-driven & open work culture

• Contribute to the architecture, design and implementation of major components for OrchestrationandDay2operations management solution
• Document software design and implementation
• Innovate – stay on top of new technologies
•  Recommend and maintain technical design methodologies, processes, and standards
• Identify and resolve key technical and customer issues

• Strong programming skill in golang
• Strong understanding and experience working with grpc
•  Experience working with mongodb, redis and etcd
•  Experience delivering and consuming cloud native solutions
•  Experience writing Helm Charts and Kubernetes operator is a plus
•  Excellent Understanding of Operating System concepts and exposure working with networking constructssuchas sockets, database management, multithreaded applications
•  Solid understanding of computer architecture such as multi-core CPU scheduling, virtual memory, andcaching
•  Knowledge and experience with network and technologies is a plus (e.g. SSL/TLS, TCP/IP, HTTP, X509, PKI etc)
• Experience with container technologies like Docker, Docker-compose and Kubernetes
• Experience with cloud technologies, AWS, Azure, VMware vSphere is a plus
• Experience working with development tools and process including Git, CI/CD.
• Bachelor's degree in Computer Science and 5+ years of related experience: or equivalent experience
• Outstanding interpersonal, verbal, and written communication skills - seriously we want people whocancodebut also be on a team

• Deep understanding of technology and passionate about what you do
• Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problemsolver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meetups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Candidates for this position can expect the hiring process as follows (subject to successful clearing of everyround)
• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

• Deciding accessories for models in photo shoots
• Product styling
• Campaign styling
• Catalogue Styling
• Arranging props for shoots
• Developing mood boards

What you need to have:

• Minimum experience of 2 years in catalogue and campaign shoots
• Ability to imbibe good time management and multi-tasking skills