Technical Writer | Chandigarh

5 to 9 years of experience with Microsoft Dynamics CRM / Dynamics 365 CE development and implementation.

Strong experience with CRM customization, including entity customization, views, forms, workflows, business rules, and dashboards.

Proficient in C#, .NET, JavaScript, and Web API for plugin and custom workflow development.

Experience with CRM integration tools such as KingswaySoft, Scribe, or custom integrations.

Knowledge of Power Platform (PowerApps, Power Automate) is a plus.

Hands-on experience with CRM data migration and ETL tools.

Good understanding of software development life cycle (SDLC) and Agile methodologies.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Product Management Internship – NeuraMach.AI

Location: Pune (Onsite) | Stipend: 0 – ₹15K/month | Duration: 3-6 months | Start: Immediate

About NeuraMach.AI

NeuraMach.AI is an AI-first technology company building adaptive systems using AI, ML, VR, and web/mobile development. Our mission is to transform how individuals engage with digital experiences—leveraging research-driven design, intelligent automation, and personalized interactions. Backed by professionals from top institutions, we are building next-gen tools that drive innovation and creativity.

We’re looking for a motivated Product Management Intern to join our Pune team. This is a full-time internship (3–6 months) with the potential for a full-time offer.

What you’ll do

Don multiple hats — work as a product intern, founders’ office associate, and problem-solver across teams.

Support product strategy, roadmap & execution.

Conduct market research, competitor mapping, and user analysis.

Collaborate with AI/ML/VR engineers for smooth development.

Define KPIs, draft feature specs & write user stories.

Assist in product launches & GTM execution.

Analyze user engagement data to propose improvements.

What we’re looking for

Students/recent grads in Business, CS, Engineering (or related).

Strong analytical mindset with a passion for AI-driven products.

Excellent communication & collaboration skills.

Bonus: exposure to Agile, UX, or wireframing tools

What you’ll gain

Direct experience building production-level AI systems.

1:1 mentorship from experienced AI professionals.

Opportunity to contribute to internal research & prototyping.

Flexible work culture, meaningful projects, and real ownership.

Certificate of completion + high chance of full-time placement.

The Sr AWS/Azure/GCP Databricks Data Engineer at Koantek will use comprehensive

modern data engineering techniques and methods with Advanced Analytics to support

business decisions for our clients. Your goal is to support the use of data-driven insights

to help our clients achieve business outcomes and objectives. You can collect, aggregate, and analyze structured/unstructured data from multiple internal and external sources and

patterns, insights, and trends to decision-makers. You will help design and build data

pipelines, data streams, reporting tools, information dashboards, data service APIs, data

generators, and other end-user information portals and insight tools. You will be a critical

part of the data supply chain, ensuring that stakeholders can access and manipulate data

for routine and ad hoc analysis to drive business outcomes using Advanced Analytics. You are expected to function as a productive member of a team, working and

communicating proactively with engineering peers, technical lead, project managers, product owners, and resource managers. Requirements:

 Strong experience as an AWS/Azure/GCP Data Engineer and must have

AWS/Azure/GCP Databricks experience.  Expert proficiency in Spark Scala, Python, and spark

 Must have data migration experience from on-prem to cloud

 Hands-on experience in Kinesis to process & analyze Stream Data, Event/IoT Hubs, and Cosmos

 In depth understanding of Azure/AWS/GCP cloud and Data lake and Analytics

solutions on Azure.  Expert level hands-on development Design and Develop applications on Databricks.  Extensive hands-on experience implementing data migration and data processing

using AWS/Azure/GCP services

 In depth understanding of Spark Architecture including Spark Streaming, Spark Core, Spark SQL, Data Frames, RDD caching, Spark MLib

 Hands-on experience with the Technology stack available in the industry for data

management, data ingestion, capture, processing, and curation: Kafka, StreamSets, Attunity, GoldenGate, Map Reduce, Hadoop, Hive, Hbase, Cassandra, Spark, Flume, Hive, Impala, etc

 Hands-on knowledge of data frameworks, data lakes and open-source projects such

asApache Spark, MLflow, and Delta Lake

 Good working knowledge of code versioning tools [such as Git, Bitbucket or SVN]

 Hands-on experience in using Spark SQL with various data sources like JSON, Parquet and Key Value Pair

 Experience preparing data for Data Science and Machine Learning with exposure to- model selection, model lifecycle, hyperparameter tuning, model serving, deep

learning, etc

 Demonstrated experience preparing data, automating and building data pipelines for

AI Use Cases (text, voice, image, IoT data etc. ).  Good to have programming language experience with. NET or Spark/Scala

 Experience in creating tables, partitioning, bucketing, loading and aggregating data

using Spark Scala, Spark SQL/PySpark

 Knowledge of AWS/Azure/GCP DevOps processes like CI/CD as well as Agile tools

and processes including Git, Jenkins, Jira, and Confluence

 Working experience with Visual Studio, PowerShell Scripting, and ARM templates.  Able to build ingestion to ADLS and enable BI layer for Analytics

 Strong understanding of Data Modeling and defining conceptual logical and physical

data models.  Big Data/analytics/information analysis/database management in the cloud

 IoT/event-driven/microservices in the cloud- Experience with private and public cloud

architectures, pros/cons, and migration considerations.  Ability to remain up to date with industry standards and technological advancements

that will enhance data quality and reliability to advance strategic initiatives

 Working knowledge of RESTful APIs, OAuth2 authorization framework and security

best practices for API Gateways

 Guide customers in transforming big data projects, including development and

deployment of big data and AI applications

 Guide customers on Data engineering best practices, provide proof of concept, architect solutions and collaborate when needed

 2+ years of hands-on experience designing and implementing multi-tenant solutions

using AWS/Azure/GCP Databricks for data governance, data pipelines for near real-

time data warehouse, and machine learning solutions.  Over all 5+ years' experience in a software development, data engineering, or data

analytics field using Python, PySpark, Scala, Spark, Java, or equivalent technologies.  hands-on expertise in Apache SparkTM (Scala or Python)

 3+ years of experience working in query tuning, performance tuning, troubleshooting, and debugging Spark and other big data solutions.  Bachelor's or Master's degree in Big Data, Computer Science, Engineering, Mathematics, or similar area of study or equivalent work experience

 Ability to manage competing priorities in a fast-paced environment

 Ability to resolve issues

 Basic experience with or knowledge of agile methodologies

 AWS Certified: Solutions Architect Professional

 Databricks Certified Associate Developer for Apache Spark

 Microsoft Certified: Azure Data Engineer Associate

 GCP Certified: Professional Google Cloud Certified

• Identify and cultivate new business opportunities within the IT industry for B2B and C2C market.
• 
  
• Develop and maintain relationships with high corporate clients.
• 
  
• Analyze market trends, competitors, and potential clients to drive informed business development strategies for Staff Augmentation.
• 
  
• Collaborate with internal teams to develop tailored marketing solutions and proposals for clients in Staff Augmentation sector.
• 
  
• Lead client meetings, presentations, and negotiations, ensuring alignment with business objectives.
• 
  
• Track and report on business development activities, pipelines, and performance metrics.
• 
  
• Take ownership of the entire sales process from lead generation to deal closure, ensuring a seamless and efficient client experience.
• 
  
• Conduct thorough market research to identify potential business opportunities in Domestic and International markets.

Requirements:

Java developer responsibilities include designing, developing, Testing and delivering high-volume, low-latency applications for mission-critical systems.

1. Proven hands-on Software Development experience

2. Proven working experience in Java development

3. Hands on experience in developing applications using Java EE platforms

4. Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)

5. Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)

6. Experience in the Spring Framework

Responsibilities

This role requires a person to support business charters & accompanying products by aligning with the Analytics

Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.

70% management + 30% individual contributor. Responsibilities include

Project Management

- Understand business needs and objectives.

- Refine use cases and plan iterations and deliverables - able to pivot as required.

- Estimate efforts and conduct regular task updates to ensure timeline adherence.

- Set and manage stakeholder expectations as required

Quality Execution

- Help BA and SBA resources with requirement gathering and final presentations.

- Resolve blockers regarding technical challenges and decision-making.

- Check final deliverables for correctness and review codes, along with Manager.

KPIs and metrics

- Orchestrate metrics building, maintenance, and performance monitoring.

- Owns and manages data models, data sources, and data definition repo.

- Makes low-level design choices during execution.

Team Nurturing

- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.

- Provide technical guidance whenever required.

- Improve benchmarking and decision-making skills at execution-level.

- Train and get new resources up-to-speed.

- Knowledge building (methodologies) to better position the team for complex problems.

Communication

- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.

- Downstream and parallel for context-building, mentoring, stakeholder management.

Analytics Stack

- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks

- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike

- Warehouse : Amazon Redshift

- ETL : Lots of Python + custom-made

- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)

- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda

Job Title / Skill: Dot Net Developer (Software Engineer)

Work Location: Noida

Notice Period: Early Joiner

Experience: 7-10 Years

Job Responsibilities:  

• Dot Net developer.
• Experience in Webservice (WCF, Rest, Web API).
• Experience working with SQL, JavaScript, Jquery, OOPS.

Enclosed are further more details:

• Location-Noida-142
• Comfortable for 2 years’ service agreement.
• 60 % throughout in academics ( Must have 60 % above in graduation, If someone have 55 to 60 % in 10th or 12th ( Only one of them) will be considerable.
• Transportation- Not available.
• Job Timings- 01:00 PM to 10:00 PM.
• Should have good comm skills.
• Notice Period- Immediate or max 30 days.

Interview process:- HR Call ( Initial validation) , T-con Interview , Machine Test, Final Managerial round.

Service agreement as within the tenure you will be trained in new technologies within your current role.

Candidate should have their personal Laptop for further interview process.