Sr. Engineer - Application & Engineering at Azbil india · Gurugram · 8 - 10 years · ₹6L - ₹10L / yr · Posted 20 May 2025

Sr. Engineer - Application & Engineering
at Azbil india
Details Job description is as given below.
Designation: - Sr. Engineer - Application & Engineering
Job Function: - Extending technical support to sales team & customers, Technical Presentation, Product Demonstration & explaining products salient features.
Products:- Products fall under Azbil’s Control products division. Products such as gas flow measurement and control products, mass flow meter, mass flow controllers, temperature controllers, modulating motors, pressure switches,limit switches, photoelectric sensors, proximity sensors, Flame Detectors-Burner Controllers Assembly.
Customer Segment :- Furnace & Oven Manufacturer, Machine Manufacturer, Automotive, Heat Treatment.
Product Range :- https://www.azbil.com/products/factory/index.html
Job Location: - Azbil India Gurgaon Office.
Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.
Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.
Areas of Responsibility: -
· Responsible for explaining our products’ technical functionalities and benefits to potential customers.
· Responsible for working closely with the sales product team & helping to drive product adoption & sales success.
· Handle technical questions during demonstrations.
· Handle technical troubleshooting issues.
· To Keep the management informed about the product promotional activities.
· Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

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Job Description – Application Engineer – Technical Sales
Company: Elixir-India
Position: Application Engineer
Grade: L1
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Qualification: B.E. / B.Tech in Mechanical Engineering
Reporting To: Territory Sales Manager
Job Summary
We are looking for an Application Engineer – Technical Sales with 2–5 years of relevant experience to drive sales growth and business development in assigned markets. The candidate will be responsible for understanding customer requirements, providing technical solutions, developing relationships with OEMs and large manufacturers, and supporting product specification and approval.
The role involves extensive field travel and customer interaction, with approximately 90% travel within the assigned territory.
Key Responsibilities
- Develop a strong understanding of adhesive product technologies and applications.
- Drive sales growth and business development in assigned focus markets.
- Identify new business opportunities and develop a strong project/sales pipeline.
- Build and maintain strong relationships with key decision-makers and influencers at large manufacturing companies.
- Meet prospective clients regularly to understand their technical and business requirements.
- Recommend appropriate products and technical solutions based on customer requirements.
- Conduct product demonstrations and provide technical consultation.
- Support product specification and approval with institutions and OEMs.
- Provide technical support and troubleshooting related to products and applications.
- Travel regularly within the assigned territory for customer meetings and business development.
- Maintain regular communication with the reporting manager regarding client interactions, sales progress, and challenges.
- Submit sales reports and required documentation within defined timelines.
Key Skills & Technical Expertise
- Technical Sales
- Application Engineering
- Pre-Sales & Technical Consultation
- Adhesive Technologies & Applications
- Technical Support & Troubleshooting
- Business Development
- Customer Relationship Management
- Product Demonstration
- OEM Sales
- Project/Sales Pipeline Development
- Knowledge of technical specifications, operational limitations, and engineering principles.
Candidate Requirements
- B.E. / B.Tech in Mechanical Engineering.
- 2–5 years of relevant experience in Application Engineering, Technical Sales, Sales Engineering, or a related field.
- Experience in technical consultation, customer handling, business development, or industrial sales.
- Strong technical understanding and ability to explain product applications to customers.
- Good communication, presentation, negotiation, and relationship-management skills.
- Willingness to undertake extensive field travel.
- Candidates should be comfortable meeting customers regularly and conducting product demonstrations.
Internal & External Coordination
The candidate will work closely with:
- Customers – requirement understanding, product demonstrations, solution recommendation, and relationship management.
- Reporting Manager – sales updates, client interactions, challenges, and business progress.
- Purchase Team – coordination for materials and customer/project requirements.
- Accounts Team – billing and payment-related coordination.
- Management Team – sales performance, strategic initiatives, and business objectives.
Work Conditions
- Approximately 90% travel within the assigned territory.
- Regular customer visits and product demonstrations are required.
Job Description – Application Engineer
Position: Application Engineer – L1
Locations: Chennai / Delhi NCR / Pune / Ahmedabad
Experience: 2–5 Years
Qualification: B.E. / B.Tech. in Mechanical Engineering
Reporting To: Territory Sales Manager
Travel Requirement: 90% within the assigned territory
Job Summary
We are looking for an Application Engineer responsible for driving sales growth, developing business in assigned markets, and providing technical consultation and application support for adhesive products. The role involves extensive customer interaction, product demonstrations, technical troubleshooting, and building strong relationships with OEMs, institutions, and large manufacturers.
Key Responsibilities
Drive sales growth and business development in assigned focus markets.
Develop strong technical knowledge of adhesive product technologies and applications.
Understand customer requirements and recommend appropriate product solutions.
Provide pre-sales technical consultation and application support.
Conduct product demonstrations and explain technical specifications and applications.
Develop and maintain strong relationships with key decision-makers and influencers at large manufacturers.
Support product specification and approval with institutions and OEMs.
Identify new business opportunities and develop a healthy project pipeline.
Meet prospective clients regularly to understand their requirements and provide suitable solutions.
Provide technical support and troubleshooting for product/application-related issues.
Travel extensively within the assigned territory for customer meetings and business development.
Coordinate with internal teams including Purchase, Accounts, Management, and Reporting Manager to ensure smooth customer support.
Maintain timely and accurate sales reports and ensure adherence to reporting deadlines.
Key Skills & Competencies
Technical Sales & Business Development
Pre-Sales Technical Consultation
Adhesive Product Technology & Applications
Technical Product Demonstration
Technical Support & Troubleshooting
Customer Relationship Management
OEM & Institutional Sales
Project Pipeline Development
Application Engineering
Engineering Principles & Product Specifications
Client Communication & Negotiation
Territory Management
Sales Reporting
Eligibility Criteria
B.E. / B.Tech. in Mechanical Engineering is mandatory.
2–5 years of relevant experience.
Experience in technical sales, application engineering, pre-sales, or technical consultation is preferred.
Strong understanding of product specifications, applications, and engineering principles.
Excellent customer-facing and communication skills.
Willingness to travel approximately 90% within the assigned territory.
Working Conditions
Approximately 90% travel within the assigned territory.
Regular client visits and product demonstrations.
High level of customer interaction and field-based business development.

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Company & Team Overview
Planview's mission is to build the digital future of connected work — empowering business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most. As the leading end-to-end platform for Strategic Portfolio Management (SPM) and Software Product Delivery, Planview's AI-powered solutions give leaders the strategic foresight to prioritize with precision, accelerate value delivery, and adapt with confidence.
Headquarters in Austin, Texas, with over 1,500 employees worldwide, Planview serves more than 3,000 customers and 3.1 million users globally, including 45 of the Fortune 100.
The Support Operations team is at the heart of Planview's customer experience, ensuring that enterprises around the world get the most value from Planview's industry-leading platform. As Planview expands its AI-first portfolio through continued innovation and acquisition, the Support Operations team plays a critical role in delivering consistent, high-quality technical assistance across a growing suite of solutions.
Role Summary
Technical Support Engineer I provides first-level technical support for Planview KeyedIn (enterprise PPM) Customer Care customers and internal employees, serving as the primary point of contact for a defined set of accounts and cases. In this role, you will independently resolve standard cases across user and license administration, project and resource management, reporting, data operations, and integration workflows, while investigating root causes and documenting durable solutions.
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• Act as the first point of contact for KeyedIn Customer Care customers seeking technical assistance, providing troubleshooting and support via the ticketing system, email, and web-based tools.
• Accurately log all customer cases, interactions, and resolutions in the case management system (Salesforce).
• Take a hands-on approach, managing issues from initial contact through final resolution and follow-up, and maintaining full accountability throughout the support lifecycle.
• Prioritize cases according to severity and SLA commitments, ensuring timely and accurate responses.
• Maintain case hygiene — accurate status, ownership, and next action — with no-silent-case discipline.
Technical Troubleshooting & Resolution
• Handle standard KeyedIn administration and configuration requests — support-portal accounts, licence-count updates, user provisioning and termination, login-group publishing, and access/login issues.
• Resolve standard reporting, widget, dashboard, and how-to cases; assist with routine data export and data-load requests.
• Investigate root causes, guide customers through corrective steps, and document solutions in the Customer Success Center knowledge base.
• Escalate complex or defect cases to higher-level engineers or Development with clear reproduction steps and environment details; route Cloud Operations and Development-owned work to the correct team without owning it.
• Follow the team's call-escalation discipline — move prolonged email threads to a call at the defined threshold to speed resolution.
Product Knowledge & Continuous Improvement
• Stay current on KeyedIn releases, feature changes, known issues, and system updates.
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• Contribute to technical notes and knowledge base articles in the Customer Success Center.
• Collect and communicate customer feedback, recurring issues, and product-quality insights to improve product quality and support processes.
Collaboration & Mentoring
• Mentor Associate Technical Support Engineers, sharing knowledge and best practices.
• Build relationships with cross-functional teams including Engineering, Development, Cloud Operations, Product, and Customer value advisor.
• Function independently as well as part of a cross-functional global team.
• As needed, participate in on-call or skeleton crew rotation.
Required Qualifications
• 1–3 years of experience in technical support, software support, IT support, or a closely related customer-facing role.
• Demonstrated ability to independently troubleshoot and resolve technical issues in enterprise software or SaaS environments.
• Strong written and verbal communication skills in English; ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, or similar).
• Solid diagnostic and problem-solving skills with a systematic, analytical approach.
• Proven ability to manage multiple cases simultaneously while maintaining attention to detail and meeting SLA commitments.
• Ability to work independently and as part of a cross-functional global team.
• Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, Dynamics 365, or similar).
Preferred Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Familiarity with SaaS application support models and multi-tenant environments.
• Experience with enterprise databases and SQL querying (SQL Server, Oracle, PostgreSQL, or MySQL).
• Exposure to REST or SOAP APIs and tools such as Postman or cURL.
• Practical familiarity with PPM concepts — projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.
• Understanding of identity and access management concepts (SSO, OAuth, RBAC, SAML).
• Knowledge of the Planview product ecosystem, particularly KeyedIn or other PPM solutions.
• Relevant technology certifications (Microsoft, AWS, ITIL, or similar).
Knowledge, Skills & Abilities
• Willing to accept and adapt to change, showing flexibility and recovering relatively quickly from setbacks.
• Actively participates in team meetings and seeks out collaboration opportunities without always waiting to be prompted.
• Seeks feedback from colleagues and peers and integrates that feedback into their approach and work quality.
• Displays a willingness to develop conflict-resolution skills and facilitate productive discussions with customers and colleagues.
• Keeps a calm, professional demeanor across a variety of clients and personalities, even when others in the support process may not.
• Self-motivated, detail-oriented, and organized, with the ability to begin prioritizing work independently.
• A logical, process-oriented thinker who is positive, proactive, and innovative — a creative problem solver with exceptional customer service skills.
• Committed to continuous learning, with intellectual curiosity to expand product and technical knowledge and the ability to learn new concepts quickly.
• Comfortable engaging with AI-assisted tools to accelerate research, issue diagnosis, and knowledge base contributions.
Technical Skillset (Product-Specific)
Experience Required: 1–3 years.
Must Have
• API — Experience with Postman or similar tools to test APIs, validate responses, and troubleshoot API failures; understanding of REST APIs, HTTP methods, status codes, and request/response flows for troubleshooting integrations.
• SQL & Relational Databases — Ability to write basic to intermediate SQL queries to validate data, troubleshoot data issues, and understand database relationships.
• Analytical & Communication Skills — Strong problem-solving ability with the capacity to translate technical findings into clear, actionable guidance for non-technical stakeholders.
• Application & Log Analysis — Application logs, error analysis, troubleshooting, and root cause identification.
• Salesforce & Jira — Working knowledge of Salesforce for case management and Jira for defect tracking and ticket management.
• Web & SaaS Troubleshooting — Web-based applications, SaaS/cloud environments, browser Developer Tools, HTTP/HTTPS, and network troubleshooting.
• Cloud & Networking — Basic understanding of cloud environments, DNS, SSL/TLS, firewalls, proxies, and connectivity issues.
• Power BI (basic) — able to read dashboards and reports, understand how filters and slicers change results, and recognize whether a reporting issue is a data, refresh, or configuration problem.
Nice to Have
• PPM Application Support — Practical familiarity with projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.
• Reporting & Data — Comfort with report/widget configuration concepts, filters, and data validation.
• Data Loads & Exports — Ability to handle imports/exports, MS Project imports, and bulk field uploads.
• Planview Product Familiarity — Any exposure to Planview's portfolio or release management product suite.











