Senior / Lead IAM Engineer

    Working knowledge (including design and configuration) of any TMS application e.g. ION-IT2, Oracle Treasury, SAP TRM, etc.

2.      Should have completed at least 4 years in any TMS IT implementation 

3.      Strong experience with corporate funding, treasury, and related accounting functions. 

4.      Experience in business transformation with adapting existing systems to new businesses and strategies 

5.      Strong academic background – An excellent degree from a top-tier university is required in a subject that demonstrates the need for logical thinking, precise understanding, and clear articulation

Attributes:

·       Independent delivery and ownership-focused

·       End-to-end process mindset

·       Able to self-manage, collaborate, and regularly prioritize and manage activities across multiple workstreams

·       Good communicator, engaging, and able to work with offshore teams across various time zones

·        Excellent written and verbal communication skills

·       Ability to make data-driven decisions & thrive in a fast-paced environment

Key Responsibilities:

Accountable for functionally supporting Trafigura’s IT deliverables for the TMS application. Including;

6.      Ensuring TMS application supports the agreed business requirements.

7.      Review and challenge all requirements/change requests and specifications including:

1.      Functional Requirements

1.      Application functions

2.      Reporting functions

2.      Application Interfaces

3.      Operational control activities

4.      Audit requirements

8.      Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.

9.      Where required, administering, the configuration of the TMS.

10. Develop (review if required) test scenarios and test cases and support end-users with testing

11. Support all type of issue resolution with the respective application owners

12. Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages

Software Developer (B.Tech, Linux+CPP+ROS)

Job Description:

1. Design, implement and deliver custom solutions using the current robotics framework.
2. Bug fixing and improving of current application framework.
3. Design and implement tools to facilitate application development and testing.
4. Work with team members in deployment and field testing.

Requirements:

1. Bachelor Degree / Masters in Engineering (ECE and CSE preferred)
2. Work experience of 3 to 10 years in software programming.
3. Full understanding of software engineering.
4. Proficiency in C/C++ and Python programming for Linux based systems.
5. Basic Knowledge of Robot Operating System(ROS) is mandatory.
6. Good understanding of the algorithms and control loops.
7. Able to use tools to manage source code, preferably Git / GitHub.
8. Knowledge of video streaming from edge devices is a plus.

Perks and Benefits for the employees

• Paid Leaves  (12CL+12SL+12 public holidays )
• career development
• Health insurance
• Work life balance
• Employee recognition and reward programs
• Flexible work hours
• Five working days.
• Remote job for now

Responsibilities:

• Build scalable, service oriented web applications from scratch for technology products for European market.
• Maintain these applications for accuracy and high availability.
• Continuously identify opportunities to improve system designs, architecture and implementation standards
• Participate with founding, business and product teams in discussions on how to build and launch new modules.
• Collaborate across functions and own the planning, estimation and execution for parts of the product.
• Start as an individual contributor but stay ready to build and mentor a small team of up to 5 engineers over the coming months and years.
• Contribute in hiring highly ambitious engineers as the team grows.
• Being among the first people on the engineering team, be a culture driver.

Requirements:

• Experience of architecting and building products/business critical backend applications using different MVC frameworks.
• Experience with microservices.
• Experience of building and maintaining scalable applications using Node.js/MEAN stack.
• Experience of deploying and maintaining web applications.
• Experience with non relational databases like MongoDB.
• Understanding of relational databases like MySQL.
• Familiarity with REST APIs and stress testing tools.
• Good communication skills.

• Exposure in building polyglot applications.
• Exposure for devops and related processes, preferably GCP.
• Knowledge of components in scalable solutions i. e. database partitions, message brokers, background processing.
• Exposure to basic frontend technologies to speed up collaboration with the frontend team.

HireSure.ai is a blockchain registry for job offers & employment history. Companies get transparent, immutable, and cryptographically verifiable job offers and employment history record stored in a secured cloud blockchain. HireSure companies experience significantly higher join ratio, better retention, a better brand perception, and better control on the hiring process. We are looking for passionate developers, willing to work in cutting edge technologies, and having experience in Django/Python.

• Work with the Product/ Business teams to get a full understanding of the requirements and propose creative and efficient solutions
• Come up with innovative solutions to the hurdles that confront us on a day-to-day basis.
• Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
• Contribute in all phases of the development lifecycle.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!