Saviynt

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

About the Role:

We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.

If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
• Plan, develop, and execute high-performing paid advertising campaigns.
• Handle large campaign budgets for brands generating up to $2 million in annual revenue.
• Utilize analytics to develop actionable insights and strategic recommendations.
• Conduct marketing research and apply consumer psychology principles to campaigns.
• Collaborate effectively with cross-functional teams and communicate results clearly.
• Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.

What We’re Looking For:

• Strong analytical mindset with a consumer-first approach.
• Excellent communication and collaboration skills.
• Proven ability to self-manage and deliver within deadlines.
• A passion for data-driven marketing and continuous learning.
• Precision, thoroughness, and a high attention to detail.

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

Job Description:

• Strong proficiency with JavaScript / Core Java and other related technologies.
• Expertise in developing models and scalable Microservices components.

Good to have:

• Knowledge of Databases such as MySQL, DB2, Oracle and etc. (at least one)
• Basic understanding of front-end technologies, such as HTML5, and CSS3

Roles & Responsibilities:

• Developing and maintaining scalable APIs using Node.js
• Writing reusable, testable, and efficient code
• Integrating user-facing elements developed by front-end developers with server-side logic
• Designing and implementing low-latency, high-availability, and performant applications
• Implementing security and data protection measures
• Integrating data storage solutions (MongoDB, MySQL, etc.)
• Staying abreast of developments in web applications and programming languages

Job Sector: IT , Software

Job Type: Permanent

Location: Chennai

Experience: 8 -10 Years

Salary: 12 – 14 LPA

Education: Any Graduate with relevant experience

Notice Period: Immediate or max 30days NP

Key Skills: Business Analysis, Requirement gathering

CV submission closing date: 15/07/2021

Contact at triple eight two zero nine four two double seven

Required Skills:

1. Strong BA with presentation skills
2. US Customer Engagement experience
3. Self-driven – should be able to independently work towards business objective
4. Should have past experience of program management
5. Strong communication skills
6. Must be flexible to work in overlapping times with US PST timezone

• Write content for website funnels, web pages, blogs & marketing

• Create website content that is accurate, attention-grabbing, well-researched, and meets the needs of international clients

• Edit, proofread work to ensure high editorial standards are met across all content outputs

• Collaborate with creative, product, marketing teams to assess project needs and help with messaging

• Speak with internal, external stakeholders to learn about their content needs, develop and implement brand guidelines

• Work closely with the accounts, design teams to brainstorm ideas & create concepts, develop messaging

• Assist in other aspects of the creative or research processes to create accurate content and maximize growth

• Stay current on trends and competitors within the editorial sphere

• See projects through the whole creative lifestyle, from inception to deployment (digitalyards.in)

• Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice based platforms.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Performs hands on coding using Java/J2EE & unit testing.
• Contribute to the Design and develop high quality software for large scale Java/Spring Batch/Micro-service Applications.
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Jenkins, Gradle, and GitHub.
• Experience with RESTful services, Rabbit MQ, JSON, Unix Scripting, and Hadoop is a plus.
• Core development experience in large scale enterprise Java applications using Spring Framework.
• Experience in SQL (DB2 & SQL databases)
• Strong knowledge and experience on Nginx as APIM tool Solid experience in coding and creating APIs.
•  Expertise in WSDL, XML, XSLT, JSON, XPATH and Gateway scripts
• Provide front line support for Nginx related problems by being involved in troubleshooting, root cause analysis and appropriate secure integration recommendations.
• Installation of Nginx API Gateway as per need.
• Experience in Containers and Kubernetes.
• Good linux and administration skills
• Experience on API Orchestration/Mediation/Protocol Bindings and transformation knowledge on disparate message structures
• Design, develop and implement API proxies using OpenAPI specification Analysing logs and trace for errors and exceptions Manage and publish content in Developer portal Security implementation using OAUTH, SAML, CORS 
• Must Have Knowledge of API development and its technologies.

Location: Remote Working

** Preference will be given to immediate joinee