IAM/IDM Architect

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

• Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
• Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
• Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
• Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
• Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
• Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
• Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
• Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

• Successful completion of client onboarding within defined timelines.
• % of clients adopting new modules/features post-launch.
• Customer satisfaction and training feedback scores.
• Number of actionable product insights shared with the Product team.

Preferred Experience

• Prior experience in eCommerce operations or SaaS-based implementation.
• Exposure to warehouse or retail tech environments.
• Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
• Strong communication and presentation skills in English and Hindi.
• Ability to explain technical concepts in simple, client-friendly language.
• Comfortable with frequent travel and hands-on work at client sites.
• An analytical mindset with the ability to capture and report actionable feedback.
• Comfortable working independently or in a cross-functional setup.

Company Description

intalk.io is an Omnichannel Customer Interaction Platform by Agami Tech, empowering businesses with advanced CRM, Customer Application Development, and End-to-End Unified Customer Interaction Management. Our boutique solutions integrate voice, email, chat, WhatsApp, and social media across environments—helping clients accelerate business outcomes, boost productivity, and streamline multi-vertical enterprise operations through seamless, AI-driven communication and robust reporting

Role Description

• Collaborate with sales teams to identify and analyse customer requirements, translating them into viable software solutions.
• Assist in qualifying leads by leveraging technical knowledge to address business challenges and deliver value.
• Develop and deliver tailored presentations, demos, and proposals showcasing product capabilities and fit.
• Provide technical support throughout the sales cycle, addressing queries and concerns for prospective clients.
• Prepare and manage technical/functional documentation for RFPs/RFIs and act as a bridge between sales and development teams.
• Conduct business analysis to ensure solutions align with client objectives and integrate smoothly.
• Stay up-to-date with industry trends and new technologies, proactively identifying client opportunities

Qualifications

• 1–3 years’ presales experience in the Technology industry and/or hands-on working experience in SAAS products.
• Strong analytical problem-solving skills and service-oriented mindset.
• Excellent communication and presentation skills, confident delivering live product demos.
• Experience with CRM tools and business documentation.
• Proven ability in customer needs assessment and relationship management.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• Relevant certifications are a plus.

• Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
• Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
• Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
• Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
• Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
• Mandatory (Company): B2C product companies
• Mandatory (Exclusion): Payment gateway companies

Preferred Companies

B2C Product Companies List: Ultrahuman, boAt, Noise, Fire-Boltt, Mamaearth, Nykaa, Purplle, SUGAR Cosmetics, mCaffeine, CRED, Paytm, PhonePe, Amazon India, Flipkart, Meesho, Tata 1mg, Practo, PharmEasy, HealthifyMe, Cult.fit, Groww, Zerodha, Upstox, Dream11, MPL (Mobile Premier League), WinZO, Ather Energy, Wakefit, SleepyCat, Urban Company, ShareChat, Moj, Dailyhunt, Koo, Chingari, Josh (VerSe Innovation), BYJU’S, Unacademy, Vedantu, Cuemath, Embibe

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

Who We Are and What We Do

Merkle Science provides blockchain transaction monitoring and intelligence solutions for cryptoasset service providers, financial institutions and government agencies to detect, investigate and prevent money laundering, terrorist financing and other criminal activities. Merkle Science is headquartered in Singapore with offices in Bangalore and Tokyo and backed by Digital Currency Group, Kenetic, SGInnovate and LuneX.

Merkle Science is currently searching for an experienced Content Marketing professional to help boost the firm’s inbound marketing and thought leadership activities.

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

About us:         Elixir Game Labs is part of a well-established group TCM Services, that focuses on seed funding globally since 2016 and has its presence in Navi Mumbai in India and Florida in the US. Elixir Game Labs was envisaged and incorporated in 2022. We are a young team of highly energetic gaming enthusiasts with a passion to create engaging mobile games.

About the role: As a Graphic Designer, you will take a significant part in shaping visual language and communications. You will be responsible for designing visually engaging & clutter-breaking graphics. The role would be reporting to the art lead.

Responsibilities:

·      Taking design briefs to understand requirements.

·      Develop intuitive, usable, and engaging interactions and visual designs for mobile.

·      Designing and producing marketing collateral by brand guidelines,

·      Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design.

·      Collaborate with cross-functional teams throughout the design process.

·      Stay abreast of UX trends and look for creative ideas and inspiration in parallel analogous worlds.

·      Research and track advancements in mobile application design patterns.

·      Break any design problem down into viable actionable chunks and solve them with clarity and precision.

·      Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Candidate requirements:

·      Degree in Design, Fine Arts or related field.

·      Must have prior experience as a Graphic Designer as well as a strong portfolio of related projects.

·      Must possess a good knowledge of design tools such as Adobe Photoshop, Illustrator, and After Effects. Knowledge of Adobe XD/Figma is a plus.

·      Must pay strong attention to detail and have a keen eye for aesthetics.

·      Must have excellent communication skills and can clearly articulate your ideas, designs, & suggestions.

·      Must be a strong team player who can collaborate effectively with different stakeholders.

Perks:

·      Medical insurance

·      Recreational club & gym facility

·      Subsidized canteen food

·       

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Requirements

-BS/MS degree in Computer Science, Engineering or a related subject

-1 to 4 years of work experience

-Proven working experience in software development

-Working experience in iOS development

-Have published one or more iOS apps in the app store

-A deep familiarity with Objective-C and Cocoa Touch

-Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

-Experience with third-party libraries and APIs

-Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

-Solid understanding of the full mobile development life cycle

Responsibilities

-Design and build advanced applications for the iOS platform

-Collaborate with cross-functional teams to define, design, and ship new features.

-Unit-test code for robustness, including edge cases, usability, and general reliability.

-Work on bug fixing and improving application performance.

-Continuously discover, evaluate, and implement new technologies to maximize development efficiency.