OKTA Professional

Job Title: Product Manager 2

Role Overview

We are looking for a driven and analytical Product Manager to own end-to-end product

initiatives across our fintech ecosystem. You will work closely with Engineering, Growth, Risk,

and Operations teams to build scalable, customer-centric solutions that drive measurable

business impact.

Key Responsibilities

• Own the product lifecycle from problem discovery → PRD → launch → iteration
• Write clear and structured PRDs, user stories, and acceptance criteria
• Collaborate cross-functionally with Engineering, Design, Growth, Risk, and Business
• teams
• Define product roadmaps and prioritize based on impact and feasibility
• Analyze product performance, funnels, and user behavior using data
• Drive experimentation, A/B testing, and continuous optimization
• Translate business goals into scalable product solutions

Required Skills & Qualifications

• 3–7 years of Product Management experience (preferably in fintech/startup environments)
• Strong analytical skills with hands-on experience in SQL and Excel/Google Sheets
• Experience working in Agile environments with engineering teams
• Ability to think structurally and solve complex product problems
• Strong stakeholder management and communication skills
• Working understanding of APIs, integrations, and system workflows
• Comfort using AI tools to enhance productivity, documentation, research, and product discovery
• Basic understanding of prompt structuring to improve research, analysis, and workflow efficiency

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

We’re looking for a Senior B2B marketer

As our senior B2B marketer you need to set strategy mainly online, to attract user to the site and become our drop shipper/wholesaler, include India market, European market, US market, Australia market, UAE and Japan.

You will report to B2B performance manager and responsible for marketing activities within B2B define

What you will do:

· Define and execute the overall drop shipping/wholesaler global strategy;

· Identify on-site and off-site opportunities and make sure they are executed to increase the number of dropshippers/wholesaler globally

· Set strategy especially aim to recruit Indian drop shipper

· Stay on top of best practices, trends, and news in the field;

Must haves:

· Minimum 2-3 years of relevant work experience;

· Familiar with promote via Google and bing ads, social media networks 

· Fluent in Hindi and English (written & verbal);

· Familiar with basic knowledge of marketing

· Familiar with India market

· Attention to detail;

· Independent thinking, active and creative

· Strong learning ability and adaptability

· Wholesale/dropshipping related work experience is plus

Get to Know our Team:

In our Full stack Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: such as TAM SAM, calculator, lead generation, campaign execution & data modeling. Most importantly though, we hire great people and empower them to be successful. Whether it’s building new projects or reimagining our existing business, you’ll make a big impact as part of the Full stack Engineering team.

The Opportunity: 

Swabhav is looking for developers to work on mission critical systems that deal with the designing and development of APIs.

In this Role, you’ll get to

• Lead development of features, experiments, technical projects and complex systems.
• Be a technical architect, mentor, and driver towards the right technology.
• Continue to evolve our architecture and build better software.
• Be a major contributor to our agile and scrum practices. 
• Get involved with software engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution.
• Constantly look for ways to improve our products, codebase and development practices. 
• Write great code and help others write great code.
• Drive Technical decisions in the organization.

What You’ll Need to Succeed

• 3-6 years’ experience under your belt developing performance-critical applications that run in a production environment using Node Js, React Js or Next Js, PostgreSQL.
• Experience in full ownership of the systems involved.
• Hands on experience working with CRM platforms, Third party app integrations or Heavy file processing & Restful APIs.
• You understand that different applications have different data requirements.
• Good understanding of algorithms and data structures
• Strong coding ability.
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills.
• Excellent communication skills.

It’s Great If You Have

• Experience with Scrum/Agile development methodologies.
• Experience building products.
• Core engineering infrastructure tools like Git for source control.

About LikeMinds: Platform for creators to build communities and monetize them: Social Networks have become more media platforms than “social” platforms. They are not designed to make real human connections. Demand for more intimate online places is higher than ever. Communities are in huge demand! Also, these “Ad-driven” platforms only reward top creators. Most creators are left out - no matter how engaged their audience is. They have to constantly beat algorithms to reach out to their own audience. Over 50 million people around the world consider themselves creators. 97% of them aren’t getting paid. As a result creators are flocking to platforms like Slack, Discord, WhatsApp & Telegram - none of which were built either for community engagement or creator monetization. Community creators have to go through the pain of managing multiple third party tools to engage and monetize their community. LikeMinds helps creators to convert their audience into a branded private community. They can monetize it by selling digital products like memberships, group chats, events, consultations and courses. As a platform purpose-built for community entrepreneurs, LikeMinds has inbuilt tools for member acquisition, onboarding, retention, moderation, monetization, and referrals. Our platform enables creators to drive high engagement and belonging via chat rooms, events, polls, member directory, and rewards. These features are in addition to powerful business tools like community website, subscription management, event reminders, analytics dashboard, cohort creation, in-app banners, data export, and much more. Custom integrations are also available for creators with existing assets.In the last few months, we have helped 100+ creators monetize their communities. These include entertainers, fitness & wellness trainers, professional domain experts, language instructors, life coaches, financial experts, micro-entrepreneurship coaches, and exam prep coaches. We are a team of entrepreneurs, techies and community builders with credible backgrounds supported by 2 large VCs.

Job Description:

1. Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
2. 2+ years of practical experience in Native Android Development
3. 2+ years of experience using Kotlin/Java
4. Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
5. Designing applications with latest frameworks and architecture such as MVVM, etc.
6. An excellent understanding of best practices for concurrency and threading is a big plus
7. A disciplined approach to development, testing, documentation and code structure in a team environment
8. A constant desire to improve, learn more and take things higher
9. Having worked with the Realm database and dagger is a big plus

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.