Senior Business Analyst/Product Manager

Job responsibilities: 

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, and affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

If you are interested in working for a fast-growing SaaS company operating in an exciting new space, this one is for you!

Product Owner & Scrum Master

Our Story

GeoSnapShot is a rapidly growing global media platform dedicated to capturing and sharing the most important memories of people's lives.

With a primary focus on sports, we work closely with organizations worldwide to provide market-leading technology for controlling, distributing, and monetizing photos and videos.

We have proudly supported over 16,000 sports events, storing more than 18 million photos, and operating in 100 languages and 44 currencies.

Location: Remote (India) or Sydney, Australia

Position Overview: As a Product Owner / Scrum Master at GeoSnapShot, you'll be the linchpin between our visionary ideas and real-world execution. You'll play a pivotal role in defining and shaping our products, ensuring they meet and exceed customer expectations. Your expertise in Agile methodologies will drive our development team towards peak performance, ensuring every sprint yields exceptional results. If you're passionate about technology, thrive in a collaborative environment, and are driven by the desire to create impactful software, we want you on our team.

Key Responsibilities:

• Product Visionary: Collaborate with stakeholders to define the product vision, develop product roadmaps, and translate ideas into actionable user stories and features.
• Agile Leadership: Act as a servant-leader, guiding our Agile development teams through sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring timely and high-quality product deliveries.
• Stakeholder Collaboration: Foster strong communication between development teams, stakeholders, and clients, ensuring transparency, managing expectations, and driving customer satisfaction.
• Continuous Improvement: Proactively identify areas for process improvement, coach team members on Agile best practices, and facilitate a culture of continuous learning and growth.
• Quality Assurance: Uphold the highest standards of quality assurance, overseeing testing efforts to guarantee the delivery of reliable and user-friendly software solutions.
• Innovation and Adaptability: Stay ahead of industry trends, bringing fresh ideas and innovative solutions to the table, adapting our processes to the evolving needs of the market.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification preferred.
• Proven experience as a Product Owner and Scrum Master in Agile software development environments.
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.
• Strong leadership skills, with a collaborative and empowering approach to team management.
• Passion for technology, a keen eye for detail, and a drive for excellence.

What We Offer:

• Competitive salary
• Career advancement opportunities in a fast-growing and innovative company.
• A vibrant, supportive and inclusive work environment that encourages creativity and collaboration.
• Regular team-building activities and professional development opportunities

Join GeoSnapShot and be part of a team that's preserving the memories of people’s lives and having a whole lot of fun along the way! If you're ready to make an impact, drive change, and work on exciting projects that push boundaries, apply now and let's create something extraordinary together.

GeoSnapShot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Looking for a Product Head who will have full ownership for multiple areas of the product, including product roadmap and release planning. Responsibilities include listening to customers, creating business requirements, defining user stories, building prototypes, collaborating with the engineering team for product development, and ensuring the launch and adoption of these solutions. The detailed list of responsibilities are captured below:

• Own the strategy and roadmap for designated product areas. Be an advocate for the customer and keep a close eye on the competition and industry to build the roadmap in alignment with the long-term product vision.
• Plan and manage all stages of the product life cycle, from ideation to launch, adoption/growth, and sunsetting.
• Develop business cases for each product initiative to demonstrate customer need, feasibility, pricing, addressable and realizable revenues, competitive positioning, implementation plan, and support costs, etc.
• Work with the product design team to iteratively develop highly usable, intuitive, and pixel-perfect designs and prototypes.
• Collaborate with the sales and marketing teams to build a strong GTM strategy and be the spokesperson for the product within the industry by hosting webinars, events, etc.
• Mentor other junior product managers and product designers on the team.
• Lastly, but most importantly, work closely with the engineering team to build a repeatable and efficient process for product delivery including but not limited to backlog grooming, prioritization, and sprint planning.

• Who is a good fit for this role?

  Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

  • Full product funnel ownership - You have 8+ years of product management experience for a consumer or B2B SaaS service, with multiple launches under your belt.
  • Deep empathy for user needs - You love talking to users, and you have multiple approaches for understanding what matters to them and why.
  • Ability to communicate effectively - You can clearly communicate with different internal stakeholders and external stakeholders. You are comfortable speaking the language of engineers on one end and customers, executives, or other business stakeholders on the other end. You thrive on ambiguity. You are as comfortable articulating vision and strategy as you are writing detailed product requirements.
  • Attention to detail - You obsess about the smallest product details, from color to positioning and tone of language. You benchmark yourself against the best in the industry and aim to build the best. You are able to build systems that enable the team to maintain a high bar for quality.
  • You ask and answer the right questions - You develop smart hypotheses and have a knack for designing research and experiments to prove them. You love data, and the know-how to interpret and think critically about results.
  • Understanding of technology frameworks and concepts - You can work closely with the engineering team, to understand tradeoffs and make decisions around prioritization and scope.
  • Team orientation - You go above and beyond to make your product and team successful, whether it’s filing bugs or organizing team offsite. You believe and understand that strong products are built by closely-knit teams. You are naturally inclined towards owning criticism and deflecting praise to the team.

  ‍

  What can you look for?

  The opportunity to shape and build a product through its very early stages, a wide breadth of responsibilities, and an opportunity to challenge yourself every day. The product is one of the prominent solutions in the Indian geography and witnessing rapid adoption and growth across multiple world geographies including the US and Europe. You get the chance to collaborate with a highly skilled team with a good mix of experience and a can-do attitude.

  We are

  A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. Empuls works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

  Way forward

  We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

‍

Role- Product manager 

We are seeking a Product Manager who will have a passion for agile, creating new delivery processes. This role includes leading cross-functional resources necessary for successful product definition where you will provide relevant business context for Agile software development team and leading team through planning exercises designed to help select development work for timeboxed execution.

Experience range- 8-14 Years

Responsibilities

•   Create and ensure a shared understanding of product vision and strategy amongst all members of the team.
•  Define a product portfolio from a product strategy that balances business need, opportunity, feasibility, and achievability.
•  Demonstrate platform thinking by abstracting feature requests into “classes of problems” and creating an extensible product which can be used for a variety of current and future needs.
•  Should have experience in Pre-sales.
• Backlog management, iteration planning, and elaboration of the user stories
• Guiding the team and organization on how to use Agile/Scrum best practices and values
• Partnering with Product Management to create and maintain a product backlog according to business value or ROI
• Create Product roadmap
• Understanding on NFR (Non-functional requirements.
• Understanding on Wireframing & Prototyping
• Lead the planning product release plans and set an expectation for delivery of new functionalities
• Providing an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Understanding knowledge of the market, the users, and the roadmap for the product.
• Represents the customer, interfaces and engages the customer
• Evangelize and market: communicate the value proposition and bring an emotional connection to the product to all stakeholders and team members.
• Drive research and competitive analysis to identify ways to transform the user experience, and create competitive opportunities.
• Reframe business solutions into actual business needs 
• Articulate how the product fulfils the business strategy and creates value to internal and external stakeholders (e.g. clients).
• Understand the technical aspects of software development – including software engineering, architecture, and technical tradeoffs – enough to ensure that technical choices don’t conflict with the product vision and strategy, but rather enable them.
• Partner with engineering leads and architects so that decisions on product and technology direction are not made in a vacuum.
• Make data-driven decisions: support portfolio choices with evidence from analytics and research.
• Align product strategies with other product managers, articulate how the product strategy fits into the broader ecosystem.
• Nurture regular communication and connection with business stakeholders to ensure that product strategy stays aligned with business priorities, and also to keep stakeholders abreast of learnings from customers that impact product direction.
• Always be “discovering” what customers and users need. Get out of the building: visit clients and speak with users/customers. Always be learning from user research conducted during product development cycles.
• Partner with Product Owners to ensure constant alignment with business and customer goals, and outcome expectations for delivery.

Requirements

• About 7+ years of overall exp and 3-4 years of relevant experience working as a Product Manager in a technology environment
• Solid Agile experience
• Understanding of technology; Language and Applications
• Additonal exp with API Banking Domain would be plus to the role
• Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.
• Ability to communicate clearly and concisely across technology and the business teams.
• Experience supporting/rolling out initiatives to commercial teams
• Experience with demand generation, account/territory management, opportunity management and contact management capabilities, functionality and workflows.

About the team and Role

You are passionate about product management, finance and leadership. You consistently display outstanding commitment to delivering quality work and customer delight while being a transformational leader in the organization. You are comfortable working with multiple stakeholders, creating product backlogs, defining requirements from ambiguous needs, putting sprints together and delivering on the requirements. You are able to thrive in a highly collaborative, creative, analytical, and fast-paced environment. You are comfortable acting as a product manager/business analyst/project manager where required.

Primary Responsibilities

• Create and build product roadmap and strategy in collaboration with leadership team.
• Define Product Vision – Create product roadmap, identify the product market fit, areas for investment and potential for innovation in the market.
• Define Product strategy and market fit - break down the product vision and design product strategy to achieve vision.
• Business Requirements - Create and maintain business requirements for the technical teams.
• Execution of Product Planning and Development – Include customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements.
• Document insights and interaction models based on user feedback.
• Conduct usability tests to validate business ideas.
• Work as a product owner as part of our agile teams, run sprints and lead product delivery.

Required Skill

• MBA or Master’s Degree in Finance Or Operations.
• 5+ years of hands-on experience as a Project Manager/Business Analyst/Product Manager.
• Strong experience in project delivery methodologies and business analysis methodologies.
• Possess good knowledge of agile project delivery and has experience working with agile teams.
• Strong experience in defining and documenting business requirements and functional specifications.
• Robust verbal and written communication skills with proven experience engaging and influencing senior executives.
• Ability to see the big picture, effectively evaluate trade-offs and drive consensus across business units and serve as an effective liaison between customers and engineering.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail, ability to manage multiple, competing priorities simultaneously while delivering results in a fast-paced, dynamic environment

Work Environment Details

• An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
• A journey that will challenge and reward you in a manner few others will

Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.

We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.

We are looking for a product manager to own and manage the product, based out of our Bangalore location.

The key responsibilities we are looking for are:

1. Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
2. Work with the engineering leads to translate the product roadmap into technical specs
3. Work with the business team to define the product strategy and build and own the product roadmap
4. Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
5. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
6. Gather feedback from customers and clients to continuously improve the product features.
7. Manage product release cycles

The key traits we are looking for are:

1. You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
2. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
3. You should be diligent and disciplined in your approach.

You must have:

1. 3+ years of product management at a software or mobile technology company
2. Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
3. Strong business acumen, are customer focused, and results-oriented
4. Experience crafting easy to use, delightful user interfaces