
Job Overview:
As a Product Manager at Dhwani Rural Information Systems, you will play a critical role in the development and delivery of IT software products that support the social and development sector. You will be responsible for defining the product vision and strategy, leading the cross-functional development team, conducting market research and competitive analysis, gathering and prioritizing product and customer requirements, and working with stakeholders to ensure the success of our products.
In this role, you will have the opportunity to use your expertise in product management and passion for leveraging technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career.
Key Responsibilities:
• Building, implementing and managing software.
• Responsible for managing the product development process from concept to end life.
• Analyse user needs and market trends to define a roadmap for existing and new products.
• Identify and implement new technologies to gain a competitive advantage.
• Set the long-term vision and strategy for the company's products.
• Communicate and evangelize product vision and roadmap to internal teams and external stakeholders.
• Define and communicate product goals and own the results.
• Oversee the product line’s life cycle and anticipate any problems.
• Identify user and stakeholder needs and develop a product plan to address them.
• Conduct customer research and analysis to understand customer behaviour and needs.
• Implement quality assurance and data protection processes.
• Prioritize features and tasks using internal tools and regularly track and review the product direction.
• Gather product requirements and document them for development projects.
• Manage collaboration with internal and external teams to ensure efficient work.
• Participate in product-level discussions, ideation, and documentation.
• Provide solutions in existing projects to the respective teams.
• Filter first-level field issues.
• Participate in feasibility discussions.
• Stay in sync with the product/project team members.
• Gather requirements and write use cases or user stories.
• Ensure test cases are in place with the QA team before the next sprint.
• Participate in sprint planning on a weekly or fortnightly basis.
• Contribute to new feature development and maintenance work.
Essential Requirements:
• Strong experience in software development and management.
• Understanding of user needs and market trends.
• Ability to identify and implement new technologies.
• Strategic thinking and strong business acumen.
• Excellent communication and collaboration skills.
• Ability to prioritize tasks and manage a product line's life cycle.
• Strong problem-solving skills.
• Experience in customer research and analysis.
• Knowledge of quality assurance and data protection processes.
• Ability to manage projects and lead a team.
• Strong sense of purpose to work in the tech for good, ICT4D, or social impact space.

About Dhwani Rural Information Systems
About
Dhwani RIS's journey began in 2012, fueled by a passion for leveraging technology to drive social change. It all started during an internship at the Institute of Rural Management Anand (IRMA), where our founders, Sunandan Madan and Swapnil Agarwal, worked closely with rural NGOs and grassroots organizations. They quickly recognized a significant gap—many of these organizations struggled to integrate technology into their work.
This realization became a mission. They saw the need for a unique approach—one that combined a deep understanding of both technology and the development sector. A one-size-fits-all solution wouldn't work; each organization faced unique challenges. So, they set out to create tailored, context-specific tech solutions to empower these groups, bridging the gap between technology and social impact. This vision became the foundation of Dhwani RIS, where we continue to innovate and drive change.
Candid answers by the company
Gurugram
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● Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.
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● System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.
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Qualifications for Success:
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● Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.
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Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
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- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
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- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
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- Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
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- Manage the month-end and year-end close processes
- Five or more years of experience in managing sales in a corporate setting
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We are looking for a high-energy and dynamic Inside Sales Representative to join our growing team and fix quality meetings with potential customers. This role will be responsible for servicing outbound sales with a focus on generating, qualifying, and engaging all prospective clients. This role is one of the first touchpoints for prospects and has the opportunity to set the tone for the sales cycle.
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Exceptional communication skills (both verbal and written).
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Self-motivated with diligent work ethic, Experience with CRM applications.
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Data-driven mindset.
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1-2 years of experience as an Inside Sales Representative in SaaS/ B2B.
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Bachelor’s degree or equivalent required.
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- Experience with Springboot, spring MVC
- Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
- Teamwork & collaboration skills to work across organizations
- Problem solving skills to develop quick yet sound solutions to resolve complex issues
- Programming Language(s): Java, J2EE, JSON, HTML, DHTML, HTML 5, XML, EXTJS.
- Experience with XML/HTTP and Web Services
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Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Requirements
Proven working experience as a Promoter
Track record of over-achieving quota
Ability to understand customer needs and handle different types of personalities
Strong listening, communication, presentation and social skills
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