Product Analyst

Position : Tech Lead – Fullstack Developer

Experience : 7 to 15 Years

Location : MG Road, Bengaluru (Hybrid – 3 Days in Office)

Notice Period : Immediate / Serving / 15 Days or Less

About the Opportunity :

We are hiring a Tech Lead – Fullstack Developer for a well-funded product startup building an enterprise-grade SaaS platform in the Cybersecurity domain.

The role involves designing and delivering scalable microservices and cloud-native applications in a high-performing, Agile engineering environment.

You'll work alongside industry veterans from billion-dollar digital firms, contributing to technical design, product architecture, and engineering best practices.

Mandatory Skills : Java, Spring Boot, ReactJS (or any modern JavaScript framework), RESTful APIs, PostgreSQL, Docker, Kubernetes, CI/CD, Hibernate/JPA, Multithreading, and Microservices architecture.

Role Highlights :

• Lead fullstack product development using Java (Spring Boot) and ReactJS (or similar frameworks).
• Design, develop, test, and deploy scalable microservices and RESTful APIs.
• Collaborate with Product, DevOps, and QA teams in a fast-paced Agile environment.
• Write modular, secure, and efficient code optimized for performance and maintainability.
• Mentor junior developers and influence architecture decisions across the team.
• Participate in all stages of the product lifecycle, from design to deployment.
• Create technical documentation, UML diagrams, and contribute to knowledge-sharing through blogs or whitepapers.

Key Skills Required :

1. Strong expertise in Java (mandatory) and Spring Boot.
2. Proficient in frontend development using ReactJS or similar frameworks.
3. Hands-on experience building and consuming RESTful APIs.
4. Solid knowledge of PostgreSQL, Hibernate/JPA, and transaction management.
5. Familiarity with Docker, Kubernetes, and cloud platforms (Azure/GCP).
6. Understanding of API Gateway, ACID properties, multithreading, and performance tuning.
7. Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) and Agile methodologies.
8. Strong debugging and profiling skills for performance bottlenecks.

Nice to Have :

• Experience with data integration tools (e.g., Pentaho, Apache NiFi).
• Exposure to the Healthcare or Cybersecurity domain.
• Familiarity with OpenAI APIs or real-time analytics tools.
• Willingness to contribute to internal documentation, blog posts, or whitepapers.

Perks & Benefits :

• Opportunity to build a product from scratch.
• Flat hierarchy and direct access to leadership.
• Strong focus on learning, mentorship, and technical innovation.
• Collaborative startup culture with long-term growth opportunities.

Interview Process :

1. Technical Round – Technical Assessment
2. Technical Interview – Core Development
3. Advanced Technical Interview – Design & Problem Solving
4. Final Round – CTO Discussion

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Python server development using Django, Flask, or other python frameworks.

Experience working with and building RESTful APIs.

Ability to write unit-tested and maintainable code.

Expertise in cloud platforms (preferable AWS: both traditional EC2 and serverless Lambda), micro-services architecture.

Experience with API security frameworks, token management and user access control including OAuth, JWT, etc.

Understanding of caching strategies and implementation (Redis, Memcache, etc.)

Required experience candidates who is currently working in life insurance companies or health insurance

CTC would be as per the profile

Minimum CTC 2.50 lac to 8 lac

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

Looking for an experienced candidate with strong development and programming experience, knowledge preferred-

• Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
• Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
• Proficient with Unix systems and bash
• Proficient with git/GitHub/GitLab/bitbucket

Desired skills-

• Docker
• Kubernetes
• Jenkins
• Experience in any scripting language (Phyton, Shell Scripting, Java Script)
• NGINX / Load Balancer
• Splunk / ETL tools

About SteelEye

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability. The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses. We are looking to hire a seasoned SRE to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.

Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

What you’ll do

• Deliver plugins for our Python-based ETL pipelines.
• Deliver Python microservices for provisioning and managing cloud infrastructure.
• Implement algorithms to analyse large data sets.
• Draft design documents that translate requirements into code.
• Deal with challenges associated with handling large volumes of data.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses AWS and Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship.

What we’re looking for

• Experience in o Python 3.
• o Python libraries used for data (such as pandas, numpy).
• o AWS.
• o Elasticsearch.
• o Performance tuning.
• o Object Oriented Design and Modelling.
• o Delivering complex software, ideally in a FinTech setting.
• o CI/CD tools.
• Knowledge of design patterns.
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

About SteelEye Culture

• Work from home until you are vaccinated against COVID-19
• Top of the line health insurance • Order discounted meals every day from a dedicated portal
• Fair and simple salary structure
• 30+ holidays in a year
• Fresh fruits every day
• Centrally located. 5 mins to the nearest metro station (MG Road)
• Measured on output and not input