Marketing Manager

As a Recruiting Intern with Nirmitee.io Your Tasks Will Include

• Placing job postings on all relevant platforms
• Acting as the front-line contact person for applicants
• Scheduling interviews
• Managing applicant documentation
• Taking part in interviews
• Preparing client presentations
• Attending company events
• Assisting with office administration

Required Skill Set

The Recruiting Intern should possess the following skills, attributes, and qualifications:

• Bachelor’s Degree, preferably in HR or a related field
• Expert computer skills
• Strong administrative and document management skills
• Excellent written and verbal communication
• Willingness to learn
• Ability to multitask and work under deadlines 
• Enthusiasm and a capacity for hard work
• Strong interest in recruitment

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

• Research industry-related topics (combining online sources, interviews and studies)
• Create content long-form and short-form for social media channels and web posts
• Create content breadcrumbs and write effective newsletters
• Create interesting presentations on ppt either by themselves or with the help of a graphic designer
• Create content optimized for SEO
• Write specific answers to questions posed on Quora etc
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

A Sales Director is responsible for leading a company's sales team and strategy, ensuring the business meets its revenue and profitability goals.

Role Summary:

The Sales Director oversees the sales operations, manages the sales team, develops strategies to drive business growth, and ensures the team meets or exceeds revenue targets. This role involves collaboration with marketing, product development, and customer service teams to enhance the customer experience and expand market share.

Key Responsibilities:

Sales Strategy Development:

Develop and implement sales strategies aligned with the company’s objectives and growth targets.

Identify emerging markets and market shifts while staying updated on industry trends and competitors.

Set short-term and long-term sales goals.

Team Leadership and Management:

Lead, mentor, and motivate the sales team to achieve and surpass sales targets.

Hire, train, and oversee performance management of the sales team.

Foster a positive team environment that promotes continuous improvement.

Revenue and Budget Management:

Drive revenue growth through strategic planning and execution of sales initiatives.

Prepare and manage sales budgets, ensuring efficient use of resources.

Analyze sales performance and implement corrective actions when necessary.

Client Relationship Management:

Build and maintain strong relationships with key clients, stakeholders, and industry partners.

Monitor customer needs and satisfaction to provide excellent service and retention.

Negotiate major deals, pricing structures, and contract terms with high-profile clients.

Collaboration with Other Departments:

Work closely with the marketing team to align campaigns with sales objectives.

Coordinate with product development to ensure offerings meet market demand and customer needs.

Collaborate with finance to monitor sales forecasts, budgets, and profitability.

Sales Reporting:

Analyze sales data to forecast sales targets, and report on sales performance.

Provide regular updates to senior management on sales activities, achievements, and challenges.

Use CRM tools to track sales activities and customer interactions.

Market Expansion:

Identify new business opportunities and lead market expansion efforts.

Develop entry strategies for new markets and oversee execution.

Key

Qualifications:

Bachelor's degree in Business, Marketing, or related field (Master’s degree is a plus).

4+ years of experience in sales, with at least 2 years in a leadership role.

Proven track record of meeting or exceeding sales targets and managing a successful sales team.

Strong negotiation, communication, and presentation skills.

Proficiency in CRM tools and data analysis.

Ability to build and maintain strong relationships with clients and stakeholders.

Strategic thinker with the ability to anticipate market trends and adjust strategies accordingly.

Skills:

Leadership and team management

Sales planning and forecasting

Data-driven decision-making

Client relationship management

Budget and financial management

Requirements 

• 7-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early-stage start-up environment.
• Strong expertise in systems architecture and a service-based codebase.
• Strong expertise in designing highly available, fault-tolerant, scalable systems. • Experience building and leading engineering teams that took products from idea to launch (0 to 1) and launch to scale (1 to 10).
• Strong communication and leadership abilities especially in the current remote environment.
• Strong developer who can give the best in their team a run for their money! • A passion for building impactful products.
• Deep knowledge of backend and frontend technologies such as NodeJS, Java, Postgres/MySQL, ReactJS, Docker, and Kubernetes.
• Experience with mobile development: Android and/or React Native.

Building the Engineering Team and Culture 

The power of a good engineering leader is to build out the engineering team and set a start-up’s  engineering culture, especially when the organization gets to the size where that middle layer of  management is required. A strong head of engineering should therefore be able to determine  who will be good leads for the team, hire them, and be able to groom that skill set over time. 

Product Planning 

Not only the ability to execute, but the leader’s role prior to development is also critical to the  product-planning phase. While product management/marketing will provide insight into the  features, market size, pricing etc. the engineering leadership needs to provide feedback into the  resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader  brings sanity to this process with a unified view of broader objectives.

Execution 

Ultimately, the output of any engineering organization is the product. A well-functioning  organization will not only build a high-quality product, but also hit pre-determined dates and  accurately forecast updates to the timeline as it changes. One has to have a command of the  software development process, and ensure the correct process is in place and followed. 

Handling Chaos 

When a product launch goes right and catches the world on fire, the feedback from the market  can be overwhelming. Even with marginal success, engineering will be inundated with customer  escalations, feature requests etc. All of this must be addressed while continuing to drive the  product forward. A hallmark of a strong engineering leader is to maintain composure while  navigating this chaos. 

Why you’ll LOVE this job 

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention  that you’ll get to work on a product that is making a profoundly positive impact on people’s lives.  We also provide an outstanding training ground for aspiring entrepreneurs. We can promise: 

• Unlimited PTO so you can take the time you need to rejuvenate. 
• We care about you. We offer competitive health insurance for employees and their  dependents. We also offer two days of mandatory wellness leaves per month. • Our co-workers are a close-knit, intelligent, and motivated team. 

Compensation 

Commensurate with experience (cash + bonus + equity).

Experience:

• Strong knowledge on Devsecops (hands on).
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.
• 15+ years of experience of building successful production-quality software, with relevant experience from payment gateway for 5yrs.
• Expertise in large-scale multi-tiered systems.
• Expertise in Core Java and JEE, object-oriented design, analysis and design patterns
• Good exposure to JSON based REST services in Java.
• Excellent knowledge of RDBMS, SQL, NoSQL, Cache, Linux based systems
• Focus on clean high-quality code and solid designs.
• Hands on experience in HLD & LLD.
• Strong hands on knowledge on Devsecops.
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.

• Any prior payment industry experience is highly preferable

Java Developer JD -Tata Business Hub

• Working with hiring managers to understand immediate and future requirements in the various business units
• Handle recruitment activities from gathering the requisitions, sourcing, screening, interviews, offers, follow-up till the candidate joins
• Implementing hiring strategies that can attract top talent with required skillsets
• Building an effective pipeline of candidates and managing candidate relationships
• Choosing the optimum recruitment channel with a special focus on new age sourcing techniques
• Ensuring delivery within agreed timelines and a formal tracking process/ reporting/ metrics
• Handling salary mapping, offer negotiation and following up with the candidates
• Managing reporting, analytics and key recruitment SLAs like cost per hire, recruitment cost ratio, source mix, offer to join ratio, hiring TATetc./ processes and compliance
• Stakeholder Management

What you need to have:

• Minimum 3+ years of experience in the recruitment domain
• Proven track record of hiring candidates, across levels in Engineering and Product functions
• Good communication and interpersonal skills
• Good with reports and creating dashboards
• Awareness of the latest sourcing channels and techniques
• Creative approach to work