PRESALES Microsoft products

As a techno-functional consultant you will be responsible for delivering and optimizing end-to-end solutions on the Dynamics 365 platform by bridging business requirements with technical implementation. The role focuses on configuring and enhancing Dynamics 365 Customer Service and Field Service modules, enabling seamless integration with SAP systems, and supporting multiple Power Pages portals for customers and subcontractors. The objective is to ensure efficient business process execution, secure and scalable integrations, and improved user experience through continuous collaboration with stakeholders, proactive problem-solving, and adherence to best practices and standards.

Tasks & Responsibilities: 

• Bridge the gap between business requirements and technical delivery across D365 Customer Service and Field Service
• Contribute to functional workshops, requirement gathering sessions, and solution design discussions with business stakeholders
• Good to have basic process understanding of SAP system.
• Configure D365 modules and implement light customizations — plugins, custom APIs, JS/TS, and Power Automate flows
• Design end-to-end solutions covering data model, SLAs, entitlements, and integrations
• Support UAT, produce functional specification document, and ensure solutions align with Microsoft best practices
• Training delivery and end-user adoption support post go-live
• Understanding of Model-Driven App design including entities, forms, views, dashboards, security roles etc.
• Strong client relationships to engage business and technical audiences equally
• Prepare and maintain key project documentation including Functional Specification Documents (FSD), Solution Design Documents (SDD), business process flows, and UAT documents
• Create and manage user stories, acceptance criteria, and test cases in Azure DevOps, ensuring traceability and alignment with business requirements

Education & Trainings + Certifications:

• At least 6 to 8 years of relevant experience in Dynamics 365, Field Service, Power Pages.
• Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.

Technical know-how: 

• Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
• Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
• Working knowledge of Model-Driven App development and customization
• Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
• Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
• Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
• Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
• Understanding of software development lifecycle (SDLC), Agile methodology, and UAT processes
• Knowledge of documentation standards including FSD, SDD, use cases, and business process mapping
• Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms 

Soft Skills:

• Good team player skills to be able to work within a global team with shared global responsibilities
• Strong service orientation
• Solution-oriented and structured way of working
• Friendly, communicative and team-oriented player
• Business fluent English skills, spoken and written
• Intercultural competence 

Job Overview

We are looking for a technically strong IT Infrastructure & Automation Engineer to manage, implement, migrate, and optimize enterprise IT environments across Microsoft infrastructure, endpoint management, identity, collaboration, security, and AI-powered automation.

The ideal candidate should have strong hands-on experience with Microsoft technologies, excellent communication skills, and the ability to deliver infrastructure and digital transformation projects end-to-end. Experience with non-Microsoft technologies and multi-vendor environments will be an added advantage.

Key Responsibilities

Microsoft Intune & Endpoint Management

• Implement and manage Microsoft Intune environments.
• Configure device enrollment, application deployment, policies, compliance, and security baselines.
• Manage Windows, macOS, iOS, and Android devices.
• Configure Conditional Access, endpoint security, and compliance controls.
• Manage Windows Autopilot and device lifecycle activities.
• Monitor and resolve endpoint compliance and configuration issues.

SCCM / Configuration Manager

• Deploy, configure, and maintain SCCM infrastructure.
• Manage OS deployment, imaging, software distribution, and patch management.
• Support SCCM and Intune co-management.
• Generate reports and troubleshoot SCCM issues.
• Assist with migration to modern endpoint management.

Microsoft Exchange

• Administer Exchange Online and Hybrid Exchange environments.
• Support mailbox and tenant migration activities.
• Manage mail flow, connectors, transport rules, and email security.
• Configure SPF, DKIM, DMARC, anti-spam, and anti-phishing controls.
• Troubleshoot messaging and mail delivery issues.

Active Directory & Identity

• Manage Active Directory and Group Policy environments.
• Configure Microsoft Entra ID integration and synchronization.
• Implement SSO, MFA, Conditional Access, and identity security.
• Handle user provisioning, onboarding, offboarding, and access management.
• Support hybrid identity environments.

SharePoint & Microsoft 365

• Implement and administer SharePoint Online.
• Configure sites, permissions, document management, and governance.
• Support file-share and legacy platform migrations.
• Integrate SharePoint with Teams, Power Platform, and business applications.
• Support knowledge and collaboration solutions.
• AI & Automation
• Implement Microsoft 365 Copilot and Copilot Studio solutions.
• Develop AI-powered assistants and agents for business functions.
• Work with Azure OpenAI, Azure AI Search, and Document Intelligence.
• Design RAG and knowledge management solutions.
• Integrate AI solutions with SharePoint, Teams, Dataverse, and enterprise applications.
• Implement workflow automation using Power Automate and Power Platform.
• Support AI governance, security, compliance, and responsible AI adoption.
• Security & Compliance
• Work with Microsoft Defender, Conditional Access, Identity Protection, and endpoint security.
• Implement Microsoft Purview, DLP, information protection, and governance solutions.
• Support security and compliance initiatives across Microsoft environments.
• Identify infrastructure and security gaps and recommend improvements.

Required Technical Skills

• Microsoft Intune
• SCCM / Microsoft Configuration Manager
• Exchange Online & Hybrid Exchange
• Active Directory
• Microsoft Entra ID
• SharePoint Online
• Microsoft Teams Administration
• Windows Server Administration
• Microsoft 365 Administration
• PowerShell
• Microsoft Defender Suite
• Conditional Access
• Identity Protection
• Microsoft Purview
• Endpoint Security
• Device Compliance
• Data Loss Prevention
• Microsoft 365 Copilot
• Copilot Studio
• Azure OpenAI
• Azure AI Services
• Power Automate
• Power Platform Integration
• Preferred Experience

Experience with AWS, GCP, VMware, Citrix, Cisco, Fortinet, Palo Alto, Linux, Veeam, ServiceNow, Trend Micro, CrowdStrike, or similar enterprise technologies will be an advantage.

Knowledge of enterprise architecture, cybersecurity, governance, and compliance frameworks is also preferred.

Candidate Profile

• 5+ years of relevant implementation and administration experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Strong documentation and reporting skills.
• Ability to manage multiple projects independently.
• Comfortable working with business stakeholders and technical teams.
• Bachelor's degree in IT, Computer Science, Engineering, or a related field.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Information Protection Administrator Associate
• ITIL Foundation

Key Deliverables

• Intune implementation and endpoint management.
• SCCM deployment, migration, and optimization.
• Exchange Online and Hybrid Exchange implementation.
• Active Directory and Entra ID integration.
• SharePoint Online deployment and governance.
• Microsoft 365 security and compliance implementation.
• AI and Copilot deployment and governance.
• Technical documentation, knowledge transfer, and operational handover.
• Integration of Microsoft and third-party enterprise technologies.

Position: Cloud Infrastructure & Migration SME/Tech Lead (L3) | Total IT Experience: 8-12 Years

Relevant Cloud Experience: 6+ Years

Job Summary:

We are seeking a highly experienced Cloud Infrastructure & Migration SME (L3) to design, implement, secure, and optimize enterprise-scale cloud and hybrid infrastructure environments. The candidate will serve as the primary SME responsible for cloud transformation, datacentre migration, infrastructure modernization, governance, security, and operational excellence across cloud and on-premises platforms.

The ideal candidate will possess deep expertise in Azure cloud technologies along with exposure to other public cloud platforms, cloud infrastructure, migration strategies, landing zone implementation, security frameworks, hybrid networking, disaster recovery, and automation. The role requires strong experience in assessing on-premises infrastructure and applications, planning migration and modernization initiatives, and delivering secure, scalable, resilient, and cost-effective cloud solutions across business-critical environments.

Key Responsibilities:

• Design, implement, and support secure, scalable, and highly available cloud and hybrid infrastructure environments, primarily focused on Microsoft Azure with exposure to AWS.
• Design and implement Landing Zones, cloud governance frameworks, management hierarchies, security controls, compliance standards, and operational guardrails.
• Lead enterprise storage transformation initiatives including Azure Storage services, data lifecycle management, and large-scale NAS-to-Blob/File Share migration programs.
• Lead cloud transformation and datacentre migration initiatives, including discovery, assessments, dependency mapping, migration planning, P2V, Virtual-to-Cloud and On-Premises-to-Cloud migrations, validation, cutover, and stabilization.
• Design and implement enterprise security and identity controls covering Microsoft Entra ID, Active Directory, identity governance, Zero Trust principles, security hardening, and compliance requirements.
• Design and support cloud networking, hybrid connectivity, network segmentation, private connectivity, DNS, routing, and secure access architectures.
• Build and manage cloud infrastructure platforms including compute, backup, disaster recovery, business continuity, high availability, and performance optimization to ensure operational resilience.
• Enable and support Azure database PaaS implementations, including migration readiness, Private Endpoint connectivity, security, and operational handover to database teams.
• Design, automate, and manage infrastructure using Infrastructure-as-Code (IaC), cloud automation, and DevOps best practices using Terraform, PowerShell, and Azure-native tooling.
• Implement monitoring, observability, alerting, capacity planning, and operational reporting capabilities to maintain infrastructure health, service reliability, and operational excellence.
• Provide L3 support, lead major incident resolution and RCAs, and drive continuous service improvement initiatives across cloud and infrastructure platforms.
• Collaborate with application, database, infrastructure, networking, security, and cloud teams to deliver reliable, secure, and cost-effective cloud solutions.
• Create and maintain architecture documentation, migration runbooks, standards, operational procedures, governance artefacts, and infrastructure readiness assessments.

Experience and Qualification Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• 8-12 years of IT experience, including 6+ years of hands-on Cloud Infrastructure and Migration experience, primarily within Microsoft Azure environments.
• Proven experience leading cloud transformation, datacentre migration, infrastructure modernization, and cloud adoption programs across enterprise environments.
• Strong expertise in enterprise cloud and hybrid infrastructure, cloud architecture, Landing Zones, governance, security, networking, identity management, disaster recovery, and operational excellence.
• Experience performing application and infrastructure assessments, dependency mapping, workload rationalization, and migration planning for cloud transformation initiatives.
• Strong experience with Windows Server, Active Directory, Microsoft Entra ID, virtualization platforms, hybrid infrastructure, and cloud operations.
• Experience delivering P2V, Virtual-to-Cloud, and On-Premises-to-Cloud migrations, including migration validation, cutover planning, and operational stabilization.
• Hands-on experience with Infrastructure-as-Code (Terraform, Bicep, ARM Templates), cloud automation, and operational tooling.
• Experience supporting Azure SQL services, cloud storage platforms, hybrid connectivity, monitoring, backup, and resilience frameworks.
• Exposure to AWS or other public cloud platforms and hybrid/multi-cloud environments is desirable.
• Experience working within managed services, cloud operations, or large-scale transformation programs, with strong stakeholder management, troubleshooting, and technical leadership capabilities.

Required Skills & Certifications

• Microsoft Azure Administrator Associate (AZ-104) – Mandatory
• Microsoft Azure Solutions Architect Expert (AZ-305) - mandatory
• AWS Certified Solution Architect - Preferred
• HashiCorp Terraform Associate - Optional

Key Competencies

• Strong system integration, analytical and troubleshooting skills
• Ability to manage business-critical production environments
• Leadership and mentoring capability
• Excellent communication and stakeholder management skills
• Proactive approach toward automation and continuous improvement

Work/ Roaster Requirement:

• Willingness to work in UK / US aligned shifts based on project requirements.
• Participation in on-call support and major incident response activities.
• Ability to operate in a fast-paced managed services environment.

Ideal Candidate Profile

A hands-on Cloud Infrastructure & Migration SME with expertise in cloud transformation, datacentre migration, hybrid infrastructure, governance, security, and operational excellence. The ideal candidate combines deep cloud infrastructure knowledge with strong migration and modernization experience to deliver secure, resilient, and cost-effective enterprise cloud solutions.

• Prepare Solution Design and Bill of Materials (BoM) for proposed networking solutions.
• Conduct Partner and End-Customer Meetings/Trainings to support technical enablement.
• Deliver Product PoCs (Proof of Concept) and Product Demonstrations to partners and customers.
• Conduct Site Surveys and client analysis to understand customer infrastructure and requirements.
• Qualify sales leads into actionable opportunities in coordination with the sales team.
• Assist the sales team with product overviews and technical positioning during the sales cycle.
• Work closely with vendor (Juniper Networks) and customer teams to align on technical requirements and solution fitment.
• Respond to or create RFPs/RFIs as part of the technical pre-sales process.

Experience: Minimum 4 Years

• Strong presentation and training skills.
• Sound understanding of Wireless, Switching, Routing, and SDN technologies and terminologies.
• Certification in Juniper products and solutions preferred; essential hands-on experience.
• Excellent verbal and written communication skills with a consultative approach.
• Ability to explain technical concepts clearly with strong presentation skills.
• Problem-solving ability with a focus on addressing customer pain points.
• Customer-oriented mindset with adaptability and continuous learning.
• Effective time management, multitasking, and team collaboration abilities.
• Strong understanding of enterprise networking infrastructure covering Wireless/Switching/Routing/SDN; knowledge of Juniper Networks products is an added advantage.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Location : Kochi

Candidated must be in Kerala and should be willing to relocate.

Notice Period : up to 30 days

Job Summary

We are seeking a motivated and detail-oriented Junior Azure Cloud Engineer with 2–3 years of experience in Microsoft cloud technologies. The ideal candidate will have hands-on experience in Microsoft Azure infrastructure services and Microsoft 365 administration. This role involves supporting cloud environments, managing identity and security, and assisting in cloud-based deployments and operations.

Key Responsibilities

• Manage and support Azure Entra ID (Azure Active Directory) including user management, group policies, conditional access, and identity governance.
• Configure and maintain Azure networking components such as Virtual Networks (VNet), Subnets, NSGs, VPN, and Load Balancers.
• Deploy and manage Azure Compute services including Virtual Machines, App Services, and related infrastructure.
• Administer Azure Storage services (Blob, File Shares, Backup, etc.).
• Monitor and maintain Microsoft 365 environments including Exchange Online, Teams, and SharePoint Online.
• Administer SharePoint Online sites, permissions, and configurations.
• Manage and monitor security policies using Microsoft 365 Security Center.
• Support cloud governance, compliance, and security best practices.
• Troubleshoot cloud infrastructure and M365-related issues.
• Collaborate with internal teams to support cloud migration and deployment activities.
• Document configurations, processes, and standard operating procedures.

Required Skills & Qualifications

• 2–3 years of hands-on experience in Microsoft Azure cloud services.
• Strong experience with Azure Entra ID, Azure Networking, Azure Storage, and Azure Compute services.
• Experience in Microsoft 365 Administration.
• Hands-on experience in SharePoint Online administration.
• Experience working with Microsoft 365 Security Center.
• Good understanding of cloud security, identity management, and governance.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Nice to Have (Added Advantage)

• Experience with Azure DevOps (CI/CD pipelines, Repos, Boards, etc.).
• Basic scripting knowledge (PowerShell, Azure CLI).
• Azure or Microsoft 365 certifications.

Job Description – Azure Virtual Desktop Specialist Engineer

Experience: 4–6 Years

Location: Chennai

Interview: Face-to-Face (F2F) – 28th August, Chennai

Must-Have Experience:

• Infrastructure / Data Center experience
• Strong experience in Azure Virtual Desktop (AVD)
• Experience in Windows Virtual Desktop (WVD)
• Hands-on experience in AVD support, troubleshooting, administration, and maintenance
• Good understanding of Azure infrastructure and Windows environments

Roles & Responsibilities:

1. Plan, execute, and deliver IT infrastructure projects within defined scope and timelines.
2. Coordinate cross-functional teams to ensure smooth project execution and alignment with business objectives.
3. Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where required.
4. Track project progress, prepare status reports, and maintain project documentation for stakeholders and governance.
5. Ensure adherence to technical standards, security policies, and best practices throughout the project lifecycle.
6. Provide technical support and troubleshooting for Azure Virtual Desktop environments.
7. Monitor AVD performance, user connectivity, session hosts, applications, and Azure resources.
8. Support incident, problem, and change management activities related to AVD infrastructure.

Interview Details:

📍 Chennai

📅 28th August

👥 Face-to-Face (F2F) Interview

Required Technical Skill Set

MS Azure, M365, PowerShell

No of Requirements

1

Desired Experience Range

5 to 10 Years

Location of Requirement

Bangalore/Hydrabad

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·        Hands-on experience in Automating solutions in Power shell at L3 level

·        Experience in monitoring, troubleshooting, and executing Azure Runbooks for operational automation

·        Working knowledge of Microsoft 365 Groups management and support

·        String Experience in M365 License Management

·        Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments

·        Knowledge of Azure monitoring and diagnostics tools (Log Analytics, Application Insights, Alerts)

·        Good understanding of application security, reliability, and performance optimization in cloud environments

·        Excellent problem-solving, collaboration, and communication skills

·        Proficiency in DevOps practices, including CI/CD pipeline implementation and maintenance (Azure DevOps or GitHub Actions)

Good-to-Have

·        AZ-204

·        Good understanding of M365 Security and Compliance features, including retention, audit, and data governance policies

ZyrOps Technologies is looking for a Senior Cloud Engineer with strong hands-on experience in Microsoft Azure, cloud infrastructure, networking, security, migration, and modernization.

Key Responsibilities:

• Design and manage Azure Landing Zones using Hub & Spoke architecture.
• Manage Azure IaaS and PaaS environments.
• Implement Azure Policy, Monitor, Sentinel, and Defender for Cloud.
• Design and manage Azure Firewall, Load Balancer, Application Gateway, ExpressRoute, and VPN.
• Lead on-premises to Azure migration projects.
• Develop Disaster Recovery and application modernization solutions.
• Manage Azure Arc, AKS, and Azure Virtual Desktop (AVD).
• Work with Azure VMware Solution (AVS) and Nutanix.
• Troubleshoot cloud infrastructure, networking, and security issues.
• Optimize cloud environments for performance, scalability, security, and cost.
• Collaborate with DevOps, infrastructure, security, and development teams.
• Maintain technical documentation and follow cloud architecture and security best practices.

About the Role

We are looking for a proactive and technology-focused Junior Presales Executive to support our business growth initiatives. The ideal candidate should have a strong understanding of modern IT technologies and possess excellent communication and presentation skills to engage with customers, understand business requirements, and demonstrate technology solutions.

This role involves interacting with clients, conducting solution presentations, participating in customer visits, and supporting the sales team in preparing technical proposals and demonstrations.

Key Responsibilities

• Participate in customer meetings and requirement-gathering sessions.
• Conduct technology demonstrations, solution showcases, and presentations for prospective clients.
• Assist in preparing proposals, solution documents, RFP/RFI responses, and statements of work.
• Work closely with technical teams to understand solution offerings and customer requirements.
• Support sales teams during client engagements and business discussions.
• Research customer environments and identify opportunities for technology-driven improvements.
• Prepare technical presentations, product comparisons, and value proposition documents.
• Maintain knowledge of emerging technologies and industry trends.
• Build relationships with customers and act as a trusted technology advisor during presales engagements.
• Coordinate with internal delivery teams to ensure proposed solutions align with customer requirements.

Required Skills

Technical Knowledge

Good understanding of one or more of the following:

• Microsoft 365
• Azure Cloud Services
• Cybersecurity & Compliance Solutions
• Networking Fundamentals
• Endpoint Management (Intune)
• Microsoft Defender
• SharePoint Online
• Power Platform
• SaaS and Cloud Technologies
• IT Infrastructure and Managed Services

Soft Skills

• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Customer-focused mindset.
• Professional appearance and business etiquette.
• Ability to explain technical concepts to non-technical audiences.
• Willingness to travel for customer meetings and technology events.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 1-3 years of experience in Presales, IT Sales Support, Technical Consulting, or Solution Demonstration roles.
• Freshers with excellent technology knowledge and communication skills may also be considered.

What We Offer

• Exposure to cutting-edge technologies in Cloud, AI, Cybersecurity, and Digital Transformation.
• Opportunity to engage with enterprise customers across various industries.
• Career growth into Senior Presales, Solution Consulting, or Business Development roles.
• Hybrid work model with flexibility.
• Continuous learning and certification opportunities.

Preferred Attributes

• Confident in customer-facing situations.
• Passionate about technology and innovation.
• Ability to quickly learn new products and solutions.
• Strong organizational and documentation skills.
• Self-motivated and result-oriented professional.

Note: Candidates should be willing to commit to a minimum of 2 years of service after successful completion of probation, ensuring long-term career growth and mutual success.