Marketing Head (CMO)

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

Developer Requirements/Expectations:

• Experience: 5+ Years
• Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
• 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
• Tools: Trello, Slack, Github
• Soft Skills: Team Work, Excellent Client Communication. 

Engagement Type: Full Time, Dedicated

• Work Hours: 8 Hours per day, 160 hours per month
• Shift: 10 AM-7 AM IST (Including Lunch hour)
• Work shifts need to be flexible to accommodate client calls in EST.

Screening Process: 

Round 1: Technical 

Round 2: Managerial 

Location: Ahmedabad (Hybrid)

About Upthrust

Upthrust is a B2B SaaS marketing agency driving growth through data-driven strategies and innovative marketing solutions for SaaS companies via PPC, Paid Social, and growth hacking.

The opportunity

Before you read another word, take a quick peek at who we are:

https://bit.ly/4igeveS

Own end-to-end Google Ads campaigns, from strategy to optimization, while aligning with LinkedIn and web teams to crush client goals.

Key Responsibilities:

Campaign Strategy & Execution

• Build/search/display/video campaigns from scratch.
• Audit accounts to find wasted spend and hidden opportunities.
• Implement conversion tracking, keyword research, and audience targeting tailored for B2B tech.

Performance Tuning

• Weekly bid adjustments, budget reallocations, and negative keyword scrubs.
• Set up real-time alerts to flag CTR drops or budget overages.
• A/B test ads, landing pages, and bidding strategies relentlessly.

Client Collaboration

• Present results that make CFOs nod (not snooze).
• Partner with LinkedIn specialists to unify cross-platform messaging.
• Document processes so your wins scale beyond your inbox.

Must-Haves

• 2-3 years in an agency managing Google Ads (B2B SaaS experience required).
• Certified in Google Ads (Search, Display, Video).
• Proven skill in scaling budgets from $10k–$100k+/month.
• Obsessive data literacy—you turn spreadsheets into strategy.

Nice to Have

• GA4 and Looker Studio fluency.
• Basic LinkedIn Ads or marketing automation know-how.
• Experience with automated bidding scripts.

Why Upthrust?

• Own campaigns without micromanagement.
• Work directly with founders (ex-Adani, Bank of America, IIT, ISB).
• Hybrid setup + health insurance + growth track.

Apply If

You’ve ever canceled plans to tweak a campaign.

No fluff. Just results.

What we offer:

• CTC: 7 LPA - 9 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you!

Job description

💻 Position: Program Associate

📍Location: Gurgaon

🗓️ Working Days: Monday- Friday

⏰ Work Timings: 10am -7pm

📌 Experience Required: 0-1 years

🤝 Client: Leading Business School

💸 Salary: Competitive Salary Package

👉🏻Looking for candidates with prior experience of working at early-stage educational startups.

About the organisation:

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role and Responsibilities:

The role requires one to lead major initiatives associated with the growth of the program among the high school students. These include

● Executing Projects End to End

● Working with diverse stakeholders such as marketing, operations for end to end execution.

● Work on B2B partnerships that can bring business synergies

● Design experiences for students that can lead to lifelong learning

Eligibility:

· 0-1 years of experience in the startups or high school domain

· Experience in project management or execution

. If fresher than internship experience or leadership position in college societies and clubs

Front-End Developer Job Description

We are looking for programmers with a keen eye for design for the position of a frontend developer. Front-end developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties. Front-end developers are required to work in teams alongside product managers, back-end developers and graphic designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Front-End Developer Responsibilities:

Determining and creating scalable structure and design of web pages.

Building and maintaining reusable code for future use.

Ensuring web design is optimized for smartphones.

Optimizing web pages for maximum speed and scalability.

Actively participate in design and code reviews to build robust applications

and prototypes

Striking a balance between functional and aesthetic design.

Troubleshooting and debugging existing applications.

Following standard predefined design guidelines.

Delivering assigned tasks on time.

Front-End Developer Requirements:

Proficiency in HTML, CSS, and JavaScript. And knowledge of JavaScript frameworks such as ReactJS, and VueJS.

Knowledge of typescript, es-lint, webpack and bundling of applications.

Familiarity with CSS frameworks such as CSS, less.

Experience with responsive and adaptive design.

Degree in B. Sc (IT or CS), BCA, MCA, MSc, BE, ME

Knowledge of agile development methodology.

Good problem-solving and interpersonal skills.

Excellent verbal communication skills.

Full Stack Java Software Engineer 

Remote

Experience: 5+yrs

Must have Skills :

Java,AI/ML

kotlin,scala

PyCharm, VS Code

 IntelliJ & Web Consoles 

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• Minimum 3-5 years of experience in software development.
• Experience with NEWGENOne and SnapLogic platforms would be a plus.
• Strong background in .Net and Java development.
• Technical Skills:

• Expertise in developing and managing iPaaS integrations.
• Solid understanding of web services, APIs, and data integration techniques.
• Knowledge of SQL and database management.
• Analytical Skills: Exceptional logical thinking and problem-solving skills.

• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Solution-oriented mindset with a proactive approach to addressing challenges.
• Certifications: Relevant certifications in BPM, iPaaS, .Net, or Java are a plus.

Preferred Qualifications:

• Familiarity with Agile/Scrum methodologies.

Knowledge of additional programming languages and frameworks

• Expertise in software design and development.
• Proficiency with at least one Object Oriented language(e. g. Java)
• Experience with building high-performance, highly available and scalable distributed systems
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story.