travel executive

About the role

Incubyte is an AI-first software development company built on software craftsmanship, founded in 2020 and based in Ahmedabad. As Travel Desk Executive, you own end-to-end business travel so that employees and founders can travel without friction, and costs stay in check.

What you will do

Book and manage domestic and international flights, hotels, cabs and trains for a team of about 200 employees.

Plan and handle all international travel for the founders: itineraries, visas, forex, insurance, lounge access and on-ground support.

Process visa and travel-document requests, and track passport and visa validity for frequent travellers. Negotiate with airlines, hotels, travel agencies and cab vendors; maintain preferred vendor rates and corporate accounts.

Enforce the travel policy, approvals and budgets; flag overspend and find cheaper options without hurting the traveller experience.

Handle last-minute changes, cancellations, delays and emergencies, and be reachable when a founder or client trip is at risk.

Reconcile bills and invoices with Finance each month and report travel spend, savings and trends. Improve the process: set up a booking tool or request form, a travel calendar, and clear SOPs.

Nice to have

Experience supporting founders, CXOs or senior leadership travel.

Knowledge of forex, travel insurance and GST treatment of travel expenses.

Experience in an IT or startup environment with a distributed or growing team. Familiarity with expense tools and basic automation.

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

🚀 We’re Hiring: Customer Support Executive (Freshers) | Pune

Want to start your career in the travel industry? The Rewards Co. is hiring freshers for our travel support team. We’ll train you, all you need is strong communication skills! ✈️

📍 Location: Pune

🎓 Experience: Fresher (0 yrs)

💼 Type: Full Time, Permanent

🕒 Shifts: Rotational shifts (including weekends & public holidays)

⏱️ Joining: Immediate joiners preferred

What you’ll do:

• Handle calls, emails and chats related to flight bookings and travel support
• Guide customers on fares, schedules, changes, cancellations and refunds
• Assist customers during flight delays, reschedules or cancellations
• Document all interactions in the CRM
• Escalate complex issues to supervisors
• Meet service quality targets (CSAT, FCR, AHT) after training

What we’re looking for:

• ✅ Excellent communication skills (verbal and written): must have
• ✅ Any graduate (UG, any discipline)
• ✅ Flexibility for rotational shifts, weekends and holidays

Good to have (not mandatory):

• Travel, hospitality or tourism background
• Basic computer skills and a customer-first attitude

Why join us?

• Hands-on training in airline systems (GDS) and the travel domain
• Growth opportunities in a fast-growing travel support team
• Learn-on-the-job environment

🌐 www.rewardscompany.com