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A Customer Care Executive is responsible for handling customer interactions through calls, emails, or chats, resolving queries, and ensuring customer satisfaction. The role requires good communication skills, problem-solving ability, and patience, as executives act as the direct link between the company and its customers.

Job Title: SMO Analyst

Location: Jaipur

Company: JPloft Solutions Pvt. Ltd.

Job Type: Full-Time

Experience: 2-4 Years

Job Description:

JPloft Solutions Pvt. Ltd. is seeking a passionate and results-oriented SMO (Social Media Optimization) Analyst to join our dynamic team. The candidate will be responsible for improving our online presence, driving engagement, and growing our brand's reach across various social media platforms. If you have the creativity and expertise to craft impactful strategies and deliver measurable results, we want to hear from you!

Key Responsibilities:

-Social Media Strategy:

Develop and implement creative social media strategies to increase engagement, reach, and brand visibility.

Collaborate with content, design, and marketing teams to create and execute successful campaigns.

-Platform Management:

Oversee daily management of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.

Optimize content for each platform to align with audience preferences and emerging trends.

-Content Creation and Optimization:

Partner with the content and design teams to produce high-quality posts, visuals, and videos.

Ensure all content adheres to brand voice guidelines and integrates SEO best practices.

-Engagement and Community Management:

Actively engage with followers, respond to comments and messages, and build community trust.

Address customer feedback and queries in a professional and timely manner.

-Analytics and Reporting:

Monitor and analyze campaign performance using tools like Google Analytics, Facebook Insights, and other social media -analytics platforms.

Create detailed reports to track key metrics, ROI, and engagement levels.

-Trend Monitoring:

Stay informed about the latest social media trends, platform updates, and emerging tools.

Identify innovative opportunities to enhance strategies and improve outcomes.

-Collaboration:

Work closely with cross-functional teams to align social media efforts with broader marketing objectives.

-Qualifications and Skills:

-Bachelor’s degree in Marketing, Communications, or a related field.

-2-4 years of proven experience as an SMO Analyst or in a similar role.

-Proficiency in social media management tools (e.g., Hootsuite, Buffer).

-Strong understanding of SEO principles and their integration into social media.

-Exceptional communication, writing, and editing skills.

-Analytical mindset with the ability to interpret data and derive actionable insights.

-Creative thinker with strong problem-solving abilities.

-Experience with paid social media campaigns is an added advantage.

Interested candidates can share their resumes

Join JPloft Solutions Pvt. Ltd. and become a part of our innovative team that values creativity, collaboration, and professional growth!

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

About ProjectDiscovery

ProjectDiscovery is an open-source powered cyber security company with a mission to democratize security. With one of the largest open-source security communities in the world, we host contributions from security researchers and engineers to our 20+ open-source projects, including tools like Nuclei and httpx, which have earned us over 100k GitHub stars and millions of downloads.

We’re a passionate, globally distributed team of ~35, driven by the shared mission of revolutionizing the application security landscape. Backed by $25M in funding, we’re looking for talented individuals to join us in Jaipur office.

Learn more at:

🌐 ProjectDiscovery.io

📂 ProjectDiscovery GitHub

About the Role

We are looking for a software engineer to join our core platform team. The Platform team is a small group of experienced engineers managing ProjectDiscovery infrastructure, improving developer velocity, and ensuring the security, reliability, and scalability of our software. We are highly engaged in shaping the engineering culture at ProjectDiscovery, and operate as “the execution arm” working closely with founders and our CTO.

• Own codebase health, iteration velocity, and developer experience for all of ProjectDiscovery engineering.
• Build and maintain scalable, high-performance web applications.
• Work across the stack, from crafting intuitive front-end interfaces to building robust backend systems.
• Design and implement secure, maintainable APIs for seamless integration of tools and platforms.

What We’re Looking For:

• Expert with JavaScript (Next.js, React) and backend technologies like Node.js and Go.
• Experience with cloud services (Vercel, AWS, GCP) and modern DevOps practices.
• Knowledge of RESTful APIs and database systems like PostgreSQL, Elastic or MongoDB.
• Self-motivated and passionate about solving complex problems at scale.
• Operating and optimizing CI/CD systems to improve developer velocity

Why Join Us?

• Competitive compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and grow - we provide mentorship and send you to events that help you build your network and technical skills.
• Learn with intense innovation and software shipping cycles. We ship multiple times a week and push major releases a couple of times a month.

Our Interview Process

We value efficiency and technical excellence in our hiring process:

1. Application Review: Your application is reviewed by a technical team member.
2. Initial Screening: A short call to understand your background, goals, and fit.

• Technical Rounds:Coding Assessment: Solve challenges using our tech stack.
• Create PR: Develop or enhance a feature related to one of our open-source tools.

1. Final Round: Showcase your work, share your vision, and discuss how you can contribute to ProjectDiscovery at our office in Jaipur.

Roles and Responsibilities:

1.Must have good analytical and problem solving skills.

2.Works as a Project Manager and reports directly to CTO/ VP

3.Manage daily/weekly scrums.

4.Able to perform and follow coding standards.

5.Perform R&D tasks if assigned and communicate with the Designer and UI team.

6.Taking leadership responsibilities and handling the team well

Roles and Responsibilities;-

• Include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
• Designing, developing and delivering high-volume, low-latency applications for mission-critical systems

Framework required – spring boot, Hibernate
Skills - Should have knowledge of JPA, js, Ajax

Responsibilities 

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Translate product strategy into detailed requirements and prototypes

• Scope and prioritize activities based on business and customer impact

• Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,

• Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.

• Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey

• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
  
  Skills and Experience
  
  - AARRR
  
  - Min. 4 years experience in B2C Product Management
  
  - Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
  
  - Solid end-to-end understanding of internet businesses
  
  - Solid technical understanding
  
  - Experience with web analytics software such as Google analytics
  
  - Familiarity with A/B testing or other multivariate testing
  
  - Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
  
  - Highly developed interpersonal and communication skills
  
  Abilities/Qualities
  
  - User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
  
  - Data driven. Base your decisions on facts rather than opinions
  
  - A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
  
  - Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
  
  - Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product

• Skilled at working effectively with cross functional teams in a matrix organization

Senior PHP Developer Jobs In Jaipur

Job Summary

We are looking for self-motivated, hard-working and passionate web developers with a minimum of 3 to 4 years of industry experience.

Responsibilities and Duties

Understanding frameworks - Codeigniter, Laravel

Front-end development including HTML / CSS / jQuery (essential)

Understanding of Ajax (essential)

Experience with web service technologies (REST, JSON/XML)

Comfortable researching and adopting new technologies

Expert level CMS (Plugin / theme development / API) development

Key Skills

Php, Html5, Css3, Html, CSS, Javascript, Jquery

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos, and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce a final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as Sketch, Figma, Adobe XD, InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus