Implementation consultants

About the Role

We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.

 Key Responsibilities

• Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
• Conduct product onboarding sessions, demos, and training for new customers
• Build and maintain strong relationships with clients, acting as the primary point of contact
• Understand customer goals and ensure the product delivers measurable value
• Monitor customer health metrics, usage patterns, and engagement levels
• Proactively identify risks and take action to prevent churn
• Drive renewals and upsell opportunities in collaboration with Sales teams
• Coordinate with Product, Engineering, and Support teams to resolve customer issues
• Conduct Quarterly Business Reviews (QBRs) and share performance insights
• Collect customer feedback and provide inputs for product improvement
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Required Skills & Qualifications

• 4–7 years of experience in Customer Success / Account Management / Client Success
• Experience working in SaaS, Martech, or Product-based companies
• Strong communication and relationship management skills
• Experience handling B2B clients
• Proven ability to manage multiple customer accounts simultaneously
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Experience in managing client expectations and resolving escalations

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

As a Business Development Executive, your main responsibility would be to establish a network with various solution or product providers who are relevant to our conferences and onboard them accordingly.

Responsibilities:

• Responsible for generating revenue through the sale of sponsorship packages for conferences by targeting various companies, organizations and associations.
• Strategic research to understand the relevant market and business challenges aligned with the subject area of each event and develop a list of potential sponsors for each conference.
• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools to meet and exceed the budgeted sponsorship target for each conference.
• Engaging with clients on the phone and developing lasting relationships.
• Working with the marketing department to convert inbound sales enquiries into leads.
• Oversight of the full sales cycle of each event, managing baseline business metrics and growth targets.
• Attend daily/weekly sales update meetings and conference planning meetings as required.
• Achieving monthly and overall revenue targets.

Requirements:

• Minimum 1 to 3 years of experience in B2B Business Development.
• Excellent verbal and written communication.
• Experience in market research and lead generation.
• Experience in a revenue generation role is a bonus.

Job Type:

Full time & On-site

5 day work week

Perks:

• Travel opportunities to different cities & countries
• Attractive commissions
• Hands-on training
• International exposure
• Diverse growth opportunities
• Insurance Coverage

Location: Koramangala, Bangalore

The Social Lions is a fast-growing marketing agency driven by creative ideas, impactful campaigns, and bold strategies. We work closely with brands across industries globally to deliver real, measurable results. We’re looking for a smart, ambitious Business Development Executive (1–2 years experience) to help us scale our client base and grow our footprint.

Salary: 25000 p.m

What You'll Do:

• Identify and develop new business opportunities in the digital marketing sphere.
• Cultivate strong relationships with prospective clients through networking and outreach.
• Understand client needs and collaborate with our creative team to propose tailored solutions.
• Manage the end-to-end sales process from lead generation to closing deals.
• Prepare and present persuasive pitches and presentations to potential clients.
• Stay up-to-date with industry trends and the competitive landscape to inform strategic planning.
• Responsible for bringing in new business to the agency.

What We’re Looking For:

• Minimum of 1-2 years of experience in business development, preferably in a digital marketing or related agency.
• Proven track record of achieving sales targets and driving business growth.
• Strong networking skills with an ability to engage and negotiate with stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• A strategic thinker with a knack for identifying opportunities and solving problems.
• Bachelor’s degree in Business, Marketing, or a related field.

Why Join The Social Lions?

• Be part of a vibrant and innovative team in the heart of Mumbai.
• Enjoy the flexibility of a hybrid work model.
• Engage with diverse projects across various exciting industries.
• Competitive compensation with a fixed and variable pay structure, based on performance.

Candidate should have minimum 6 years of client-facing experience.

Candidate should have experience in a SaaS Business Model or Health-tech domain.

Candidate should have worked on B2B model.

Candidate should have experience from SAAS or B2B companies.

Candidate must have minimum 2 years of experience in managing and leading teams.

Proven experience in Customer Success lifecycle management from pre-launch to renewal.

Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives

Candidate should have experience in cross-selling and up-selling.

Strong client relationship management and stakeholder engagemen

t skills

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
4. Ideate and innovate methods to improve SDR metrics