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Job Title: Customer Success & Content Analyst
Location: Sector 55, Gurugram (On-site, 5 days working)
Experience: 0–1 year
Compensation: Up to ₹5.5 LPA
About Master-O:
Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.
With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.
Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.
Role Overview
We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.
Key Responsibilities
- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.
Requirements
- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Professional grooming and a client-first mindset.
What We Offer
- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.
- Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
- 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
- Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
- Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.
Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.
We are a team of internet entrepreneurs who love yoga as much as we love science.
Our vision is to lighten thw load of humanity one breath at a time.
The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.
We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.
- Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
- Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
- Own the Live chat feature and inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Create and present reports as required.
- Provide internal teams with constant feedback to improve products and processes as per valid customer needs.
Key skills required
- Proven customer support experience or experience as a client service representative
- Exposure to US customers, with excellent oral and written communication skills in English.
- Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
- A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
- Ability to work in fast paced and high pressure environment
- Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
#Hiringalerts #Colleges
TECHFIN is Hiring For Sales Role.
A call to Placement Coordinators.
Job Title: Business Development Associate
Location: Kolkata
Working: Work From Office (WFO )
Industry: Ed-Tech
Roles & Responsibilities :
The sales Representative at Techfin will be responsible for assisting and guiding the right offer/course to the consumers and getting them to purchase the right learning course.
Responsibilities:
1. Understanding the offerings for the students and guiding them throughout the process to choose the right option for them
2. Initiating phone conversations with clients who complete the demo session.
3. Intensely following up with the prospects and closing the sales within the sales cycle.
4. Diligently communicating and priming the lead through channels like email, and calls.
5.Ensuring accurate and proper record-keeping of call information in electronic and digital format.
6. Achieving the monthly targets while completing all the input metrics targets.
7. Good communication skills.
8. Good decision making skills.
9. Good negotiation skills.
10. Boost growth and sales.
Important Criteria -
Willing to work 6 days a week.
Willing to work in a Start-up (High Intensive learning and Rapid
Growing atmosphere)
Job Location – #Kolkata
Immediate Joining
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Designation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
The role includes, but is not limited to:
- Delegating tasks and setting deadlines for your internal team
- Handling the performance and training of the business development executives
- Monitor team performance and report on metrics
- Efficient and accurate database and Key Account Management
- Building and maintaining relationships with educational institutions
- Efficient and accurate database management of all the entities
- Drive the team to achieve results through various initiatives
- Increase the engagement of the team to make it more efficient
We would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:
- Proven experience of at least 2-3 years as team leader
- Organisational and time-management skills
- Excellent communication and leadership skills
- Proficiency in MIS, Microsoft Office, esp. in MS Excel.
- Natural drive for results
- Detail-orientation
2. Follow up on the user query with daycares / preschool network to close the query
3. Record and maintain user data in a systematic manner
4. Support in marketing activation / user lead generation by sharing blog posts on facebook groups and responding to queries w.r.t to preschools and daycares on fb groups to direct traffic to Proeves.com
Why Work With Solarify?
1. Higher than market standard incentives for sales made
2. Freedom to innovate and experiment on the job
3. Gain experience of selling a high-cost, high-impact products
4. Be a part of a young team and dynamic work culture
About The Job
The person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.
Responsibilities
- Meet sales targets for specific customer segments
- Successfully create business opportunities from new and existing customer accounts
- Manage complex negotiations with senior-level executives and administrators
- Build rapport and establish long-term relationships with customers
Qualifications
> 1-3 years' quota carrying sales experience (preferably non-IT sales)
> Experience and working knowledge of CRM tools
> Demonstrable track record of achieving results
Personal Aptitudes
> Strong written and verbal communication
> Showcases leadership and initiative
> Effectively prioritise tasks and time
> Negotiate without getting flustered
Personal Attributes
> Result-oriented
> Incentive-driven
> Showcases empathy
> Risk-taking
> Accountable
> Punctual
> Tech-savvy
> High tolerance to ambiguity
> Detail-oriented

