Implementation consultants

We are looking for a data-driven and proactive CRM & Performance Marketing Associate to strengthen customer engagement, retention, and full-funnel marketing for our premium lifestyle brands.

This role integrates CRM, email/WhatsApp marketing, automation, and performance marketing (Meta, Google, YouTube) to drive acquisition and loyalty.

You will report to the Marketing Manager and collaborate closely with the Operations and E-commerce teams.

Key Responsibilities:

1. CRM & Customer Retention

• Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.
• Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.
• Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).
• Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

• Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.
• Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.
• Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.
• Test audience clusters for premium segmentation.
• Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

• Create integrated dashboards covering CRM and paid media performance.
• Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.
• Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.
• Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

• Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.
• Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.
• Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.
• Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).
• Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.
• Strong analytical mindset; ability to interpret campaign data and make optimization decisions.
• Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.
• Excellent communication and coordination skills, with a premium brand sensibility.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Job description

We are seeking a highly skilled Senior Software Developer with proven experience in developing and scaling Education ERP solutions. The ideal candidate should have strong expertise in Node.js, PHP (Laravel), MySQL, and MongoDB, along with hands-on experience in implementing ERP modules such as HR, Exams, Inventory, Learning Management System (LMS), Admissions, Fee Management, and Finance.Key Responsibilities

Design, develop, and maintain scalable Education ERP modules.

Work on end-to-end ERP features, including HR, Exam, Inventory, LMS, Admissions, Fees, and Finance.

Build and optimize REST APIs/GraphQL services and ensure seamless integrations.

Optimize system performance, scalability, and security for high-volume ERP usage.

Conduct code reviews, enforce coding standards, and mentor junior developers.

Stay updated with emerging technologies and recommend improvements for ERP solutions.

Required Skills & Qualifications

Strong expertise in Node.js and PHP (Laravel, Core PHP).

Proficiency with MySQL, MongoDB, PostgreSQL (database design & optimization).

Frontend knowledge: JavaScript, jQuery, HTML, CSS (React/Vue preferred).

Experience with REST APIs, GraphQL, third-party integrations (payment gateways, SMS, email).

Hands-on with Git/GitHub, Docker, CI/CD pipelines.

Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.

6 years of professional development experience, with a minimum of 4 years in ERP systems.

Preferred Experience

Prior work in Education ERP domain.

Deep knowledge of HR, Exam, Inventory, LMS, Admissions, Fees & Finance modules.

Exposure to high-traffic enterprise applications.

Strong leadership, mentoring, and problem-solving abilities

Benefit;

 Permanent Work From Home.

Job Details

- Job Title: Sales Account Executive (US Market)

- Industry: SaaS Industry

- Function - Sales/Business Development

- Experience Required: 4-6 years

- Work Mode: HYBRID

- Working Day: 5

- Job Location: Bangalore

Required Skills: B2B SaaS / Cybersecurity Sales, Outbound & Pipeline Ownership, Revenue & Quota Management, US Enterprise Sales, High Ownership Mindset

Criteria:

• Candidate must have prior experience in B2B SaaS or Cybersecurity.
• Candidate must have a minimum of 3+ years of experience selling to the US market.
• Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.
• Candidate must have experience managing and achieving $300K–$500K annual revenue targets.
• Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.
• Candidate must be a high-agency, self-driven operator with consistent quota attainment.
• Candidate should not have any employment gap longer than 3 months

Job Description

The Opportunity: -

The Sales team at company is one of the most dynamic and high-impact teams in the organization. You will engage directly with CXOs and senior leaders of global enterprises and own large, complex, high-value sales cycles.

This role offers you the opportunity to build, own, and scale revenue, grow professionally, and work closely with leadership while helping company scale globally.

Who We’re Looking For: -

Experience & Profile

• 4–5 years of experience in end-to-end enterprise sales in a B2B SaaS or IT company
• Prior experience selling cybersecurity solutions is a strong plus
• Proven ability to build and manage a strong enterprise pipeline
• Comfortable owning outbound pipeline generation in addition to inbound
• Strategic thinker who can also execute with speed and discipline
• Highly proactive, coachable, and growth-oriented mindset
•  

Key Responsibilities: -

• Own the full sales lifecycle — from prospecting and discovery to demos, proposals, negotiations, and closure
• Build trusted advisor relationships with enterprise stakeholders and executive sponsors
• Understand client needs deeply and convert them into high-value enterprise contracts
• Work cross-functionally with marketing, product, delivery, and finance teams to ensure customer success
• Track competitors and market trends to refine sales and go-to-market strategies
• Consistently exceed revenue targets while delivering an excellent customer experience

Required Skills & Competencies: -

• Strong experience in requirement gathering, writing SOWs, handling RFI/RFPs, and commercial proposals
• Solid understanding of enterprise sales frameworks like BANT, MEDDICC, MEDDPICC
• Experience with outbound and proactive pipeline generation
• Proficient with CRMs like HubSpot or Salesforce and strong CRM hygiene
• Excellent communication, negotiation, presentation, and stakeholder management skills
• Comfortable working in shifts when required

Why Join Company: -

• High Ownership & Impact: You will own meaningful problems and drive real business outcomes
• Competitive Pay + Equity: We offer market-aligned salaries and ESOPs for top performers
• Holistic Growth: Continuous learning, structured enablement, and leadership exposure
• Transparency & Culture: Open communication, fast feedback loops, and a strong ownership culture
• Well-being: Health insurance up to ₹5L for you and your family (including parents) + Cult Fit membership

Candidate should have minimum 6 years of client-facing experience.

Candidate should have experience in a SaaS Business Model or Health-tech domain.

Candidate should have worked on B2B model.

Candidate should have experience from SAAS or B2B companies.

Candidate must have minimum 2 years of experience in managing and leading teams.

Proven experience in Customer Success lifecycle management from pre-launch to renewal.

Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives

Candidate should have experience in cross-selling and up-selling.

Strong client relationship management and stakeholder engagemen

t skills

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.

The ORM (Online Reputation Management) Executive is responsible for optimizing online listings, managing brand identity, and handling client

grievances. This role involves enhancing the company's online presence

through various strategies, ensuring customer satisfaction, and maintaining a

positive brand image.

Key Responsibilities:

- OTA Optimization - Reviews and Ratings:

Monitor and manage reviews and ratings on Online Travel Agencies (OTAs).

Implement strategies to improve overall ratings and manage feedback

effectively.

Engage with customers through reviews to foster positive relationships and

address concerns.

- Website Listing Optimization:

Regularly update and optimize property listings on the company website.

Ensure all listings are accurate, detailed, and attractive to potential clients.

- Image Optimization:

Optimize images on the website for better performance and visual appeal.

Enhance brand identity through consistent and high-quality imagery.

Collaborate with the design team to create compelling visuals that align with

the brand’s image.

- Maintaining Brand Identity Online:

Uphold and promote the company’s brand identity across all online platforms.

Ensure all online content reflects the company’s values, mission, and branding

guidelines.

Monitor online presence to ensure consistency and quality of the brand’s

representation.

- Addressing Client Grievances:

Respond promptly and professionally to client complaints and grievances.

Provide solutions and follow-up to ensure customer satisfaction.

Document and report recurring issues to improve overall service quality.

- Handling Escalations and Damage Control:

Manage and resolve escalated issues effectively to mitigate potential damage to

the brand.

Develop and implement damage control strategies to handle negative

publicity.

Communicate with affected clients to restore confidence and trust in the brand.

- Listing New Properties and Delisting Inactive/Non-performing Listings:

Identify and list new properties on various platforms.

Monitor the performance of listings and delist properties that are inactive or

underperforming.

Ensure all active listings are current and optimized for best performance.

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Desired Candidate Profile

• A Master’s degree in business administration (MBA), Marketing
• Minimum 16 to 22 yrs of Sales experience in paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision