Implementation consultants

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Job Details

- Job Title: Sales Head

- Industry: FMCG, Consumer Products & Energy Industry

- Function: Sales/Business Development

- Experience Required: 8-12 years

- Employment Type: Full Time

- Job Location: Bhubaneswar

- CTC Range: Best in Industry

Role & Responsibilities

The Inverters Business Head, Odisha will lead and scale Direct-to-Customer (D2C) operations. This role involves overseeing branch-level P&L, managing high-performing teams, and capitalizing on strategic opportunities such as the PM Surya Ghar Yojana.

What you will be expected to do:

• Lead and manage all D2C grid-tied inverter branches within Odisha, starting from the flagship branch in Balangir.
• Manage and mentor a team of Area Business Managers (ABMs), Associate Regional Managers (ARMs), Process Associate and commission-based agents (EOs).
• Establish and optimize processes for customer prospecting, sales conversion, installations and after-sales service.
• Oversee the entire customer lifecycle, from initial inquiry to installation and support.
• Drive business growth, profitability, and market share expansion in the region.
• Develop and implement strategic plans to achieve sales targets and enhance brand visibility.
• Collaborate with cross-functional departments to ensure seamless execution.
• Ensure compliance with relevant regulations, industry standards, and company policies.
• Cultivate strong relationships with DISCOMs, government agencies, and channel partners.
• Ensure operational excellence in all aspects of the PM Surya Ghar Yojana, including subsidy frameworks.

Ideal Candidate

• Strong State / Regional Sales Leadership Profile (D2C, preferable Solar /Energy sector)
• 8+ years of experience in business development, with strong D2C exposure
• Must have experience managing multi-branch or district-level operations with ownership of revenue growth and execution
• At least 2 years of experience in D2C sales industry
• Must have exposure to branch-level revenue ownership, P&L and market expansion responsibilities
• Understanding of PM Surya Ghar Yojana, subsidy mechanisms, and DISCOM regulations
• Fluency in Odiya is mandatory
• Candidate must be comfortable operating from Balangir, Sambalpur, Jharsuguda, or anywhere in Western Odisha
• D2C product companies (Solar/Energy sector preferred)
• This role will be an equal mix of IC and team management responsibilities
• People management experience, leading Area Managers, Sales teams or field agents with demonstrated team scaling
• Understanding of solar rooftop, inverter ecosystem, including installation lifecycle and customer conversion funnel
• Preferred (Education): Engineering background preferred; MBA is a plus
• Preferred (Market Exposure): Prior experience working in Odisha solar market will be a strong advantage

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Introduction

Designation- Business Development Manager

We are seeking a dynamic and results-driven Business Development Manager to join our growing team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a key role in expanding our user base, establishing strategic partnerships, and driving revenue growth. The Business Development Manager will be responsible for identifying new business opportunities, fostering relationships with key stakeholders, and developing innovative strategies to promote Scremer.

Roles and Responsibilities

• The person in this role will lead the development of new business opportunities that support our overall growth strategy for our Software products and services.
• Perform marketing strategies, Initiate discussions with the employers/companies through emails, calls, campaigns, and scheduled meetings, and apply other techniques to acquire new clients.
• Work closely with product development, marketing, and customer support teams to ensure seamless integration of business development initiatives.
• Create sales pitches about Scremer and effectively present them to employers/company SPOCS.
• Act as the face of Scremer in various industry events, conferences, and networking forums. Represent the brand professionally and effectively communicate its value proposition.
• Keep a great ongoing relationship with current partners and offer new ways to grow the partnership.
• Set up a sales pipeline and automate the sales process using tools like Odoo, Zoho CRM.
• Conduct thorough market research to identify potential business opportunities and trends. Develop and implement effective business strategies to drive Scremer's growth.
• Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
• Lead business growth strategies, identifying opportunities, identifying partnerships, and bringing in new clients.
• Should have leadership qualities, be highly motivated, be energetic, and be accountable for owning business outcomes including planning, executing, and forecasting.
• Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
• Identify and forge strategic partnerships with businesses, organizations, and influencers that align with Scremer's mission.
• Explore and implement monetization strategies for Scremer. Identify new revenue streams, such as premium features, partnerships, and advertising opportunities.

Must-Have Skills

• 5+ years of experience in B2B/B2C Sales.
• Should have extensive knowledge in sales and client acquisition.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Should have strong communication skills, articulation, and presentation skills
• Conflict resolution and ability to take ownership and motivate a team.
• A go-getter, who is hungry to be a part of the fabulous growth story

Good to Have Skills

• Open to working in a start-up. Experience in sales, marketing, and relationship building. Excellent communication, Presentation, and interpersonal skills.
• Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
• Willingness to travel as needed.
• Stakeholder management skills.
• Prefer candidates with an MBA, MCA, or relevant education in technology, marketing, or sales.

About Scremer

Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.

Location

Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.

Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.

Why Join Scremer?

• Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
• Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
• Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
• Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.

JOB DETAILS

CTC - 8-12 LPA

EXP RANGE - 5-7 Years

Education - Any Graduate

Notice Period - 15-30 Days

Work Mode - WFO

Location - Hyderabad

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

Position Summary-

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

Required experience

1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
4. Basic understanding of SQL
5. Experience working with technologies like S3, Kubernetes experience preferred.
6. Databricks/Hadoop/Kafka experience preferred but not required