Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Success & Content Analyst
Location: Sector 55, Gurugram (On-site, 5 days working)
Experience: 0–1 year
Compensation: Up to ₹5.5 LPA
About Master-O:
Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.
With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.
Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.
Role Overview
We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.
Key Responsibilities
- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.
Requirements
- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Professional grooming and a client-first mindset.
What We Offer
- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.
Job description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Responsibilities:-
• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.
• Identify customer needs and help customers use specific features
• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements and skills:-
• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support ticketing systems.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• BSc in Information Technology or relevant diploma.
Experience : 7-10 years
-Indore-Onsite
-5 Days working culture
Social Media Manager :
About MrPropTek
MrPropTek is a forward-thinking property technology company transforming how people find, buy, and manage real estate. Whether it's smart property listings, virtual tours, or market insights, we blend innovation with real-world solutions to serve property seekers, investors, and agents alike.
Job Summary
We’re looking for a creative and strategic Social Media Manager to take charge of our digital presence across platforms like Instagram, Facebook, LinkedIn, TikTok, and X (formerly Twitter). The ideal candidate will be passionate about property, tech-savvy, and obsessed with content that converts.
Key Responsibilities
- Develop and execute a comprehensive social media strategy aligned with MrPropTek’s brand and goals.
- Plan, create, and schedule content (posts, reels, stories, videos, etc.) across all major platforms.
- Engage with our online community, respond to comments/messages, and grow follower count organically.
- Collaborate with the marketing and sales teams to promote new listings, services, and campaigns.
- Monitor performance metrics (engagement, reach, conversion) and prepare monthly reports.
- Stay updated with social media trends, tools, and best practices, especially in the real estate and proptech space.
- Manage paid social campaigns (Meta Ads, LinkedIn Ads, etc.) to generate leads and drive traffic.
- Oversee influencer collaborations or brand partnerships when relevant.
Qualifications
- Proven work experience as a Social Media Manager or similar role.
- Excellent knowledge of platforms like Instagram, Facebook, LinkedIn, TikTok, and YouTube.
- Strong creative skills in content creation — writing, basic graphic design (Canva, Adobe Suite), and short-form video editing.
- Analytical mindset with proficiency in tools like Meta Business Suite, Buffer/Hootsuite, Google Analytics, etc.
- Passion or background in real estate, proptech, or digital marketing is a major plus.
- Bachelor’s degree in Marketing, Communications, or related field (preferred but not required).
Responsibilities:
- Onboarding and Training:
- Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
- Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
- Relationship Management:
- Build and maintain strong, long-term relationships with assigned customers.
- Serve as the primary point of contact for customer inquiries and concerns.
- Proactively engage with customers to understand their needs and challenges.
- Customer Advocacy:
- Act as the voice of the customer within the organization, providing feedback to product and development teams.
- Identify opportunities to improve the customer experience and advocate for customer-centric solutions.
1.Provide post-sale support to clients by guiding them through payment schedules, cost breakdowns, and ensuring a smooth transition after the purchase of property/.
2. Manage communication between clients and internal teams to resolve issues related to payments, contracts, and delivery.
3. Serve as the primary point of contact for clients, ensuring they receive timely updates on payment due dates and outstanding balances.
4. Address and resolve client concern promptly, ensuring high levels of customer satisfaction and retention.
5.Maintain accurate and up-to-date records of payments, invoices, and financial transactions.
6.Assist clients in understanding the terms of their contracts and coordinate with the finance team for accurate billing and invoicing.
7.Develop educational materials to explain complex processes such as payment terms, contract terms, or maintenance schedules.
8. Establish and nurture long-term relationships with clients through regular communication, proactive outreach, and personalized attention.
9.Handling flat modification after coordination between Client and Company
Job Description :
Handle Customer queries & Outbound/Inbound Calls with a team
-Convert the lead to prospect & pass it on to Sales.
-Daily updating of leads on the CRM.
Assisted buying experience at the site.
-Energetic, self-motivated, able to work independently under pressure.
-Fluent in English , Marathi , Hindi communication.
Profile Name: Client Service Executive
Experience: 1 year+ (relevant experience)
Working Hours: 7 PM- 4 AM ||Mon-Fri||
Working Location: Alkapuri, Vadodara
Key Responsibilities:
•Building excellent relationships with business partners such as internal Recruiting and Business development teams.
•Liaison between MSP/Clients and internal teams. Assist MSP managers in acquiring great talent and ensuring that Client hiring objectives are achieved.
•Communicating job requirements, changes, and compliance onboarding requirements promptly to internal teams.
•Building a solid relationship as the company's sole point of contact for both internal customers and external partners.
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
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Full Stack Developer - Averlon