Implementation consultants

Position: Regional Head – Gujarat

Location: Gujarat

Experience: 7–10 Years

About the Role:

We are looking for an experienced and results-driven Regional Head to lead business operations across Gujarat. The role involves driving regional sales growth, leading high-performing teams, expanding market presence, building strong client relationships, and ensuring operational excellence while achieving business objectives.

Key Responsibilities:

• Lead and manage business operations across Gujarat.

• Develop and execute regional sales and business development strategies.

• Drive revenue growth, profitability, and market expansion.

• Lead, mentor, and motivate regional sales and operations teams.

• Build and maintain strong relationships with customers, distributors, channel partners, and key stakeholders.

• Identify new business opportunities and expand the company's market presence.

• Monitor market trends, competitor activities, and customer requirements.

• Ensure compliance with company policies and operational standards.

• Prepare sales forecasts, budgets, MIS reports, and performance reviews.

• Collaborate with HR, Finance, Operations, and Marketing teams for seamless business execution.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Management, or a related field (MBA preferred).

• 7–10 years of experience in Sales, Business Development, or Regional Operations.

• Proven experience in leading regional teams and achieving business targets.

• Strong understanding of the Gujarat market and business ecosystem.

• Excellent leadership, communication, negotiation, and relationship management skills.

• Willingness to travel extensively across Gujarat.

Key Skills:

• Regional Business Management

• Sales & Business Development

• Team Leadership

• Strategic Planning

• P&L Management

• Client Relationship Management

• Channel Partner Development

• Market Analysis

• Revenue Growth

• Stakeholder Management

• Decision Making

• Problem Solving

If this opportunity aligns with your experience and interests, I'd be happy to discuss it further.

Job Description – Information Security Engineer / Security Analyst

Job Location Arjan Garh

On-site

Role Summary

Responsible for vulnerability assessment, security monitoring, incident management, compliance activities, and maintaining the organization’s overall security posture.

Key Responsibilities

* Perform VAPT for web apps & infrastructure using Burp Suite, Nmap, OWASP ZAP, OpenVAS.

* Identify, validate, and report vulnerabilities as per OWASP Top 10 & CVSS.

* Monitor security alerts through Wazuh SIEM and handle incidents as per defined SLAs.

* Support ISO 27001 & 27701 audits, client security assessments, and evidence collection.

* Prepare security documentation (policies, checklists, incident reports, VAPT reports).

* Coordinate with vendors for black-box/grey-box testing and with clients during audits.

* Assist with basic AWS security reviews, IAM checks, SG reviews, and Secret Manager.

* Maintain vulnerability tracker, incident register, and key management logs.

Requirements

* 2–3 years of experience in Information Security/VAPT.

* Hands-on experience with Burp Suite, Nmap, OWASP ZAP, Wazuh, OpenVAS.

* Strong understanding of OWASP Top 10, CVSS, SIEM operations, and basic AWS security.

* Good documentation and communication skills.

Nice to Have:

* Experience in fintech/API-based products.

* Familiarity with Fortinet/Reticen8 firewalls.

* Certifications: CEH, ISO 27001 LA/LI, Security+, AWS Security (optional).

To apply reach out on https://www.linkedin.com/in/preeti-bisht-1633b1263/

Position: E-Commerce Manager

Location: Jaipur

Salary: Up to ₹50,000 per month

Experience Required: 3+ Years

Qualification: Graduate

Working Hours: 9 Hours per Day

6 Days a Week

Job Overview

The E-Commerce Manager will oversee the company’s online sales platforms, drive digital revenue growth, and enhance customer experience. The role involves coordinating with marketing, operations, and logistics teams to optimize website performance, increase conversions, and ensure smooth online operations.

Key Responsibilities

·        Platform Management

Manage day-to-day operations of all e-commerce platforms.

Oversee product listings, catalog management, merchandising, and pricing updates.

Ensure smooth functioning of the website and online marketplaces.

·        Digital Strategy

Collaborate with the marketing team for SEO, PPC, email marketing, and social media campaigns.

Plan and execute strategies to improve online visibility and sales performance.

Monitor competitor activities and market trends.

·        User Experience (UX)

Conduct regular website audits to improve navigation and mobile responsiveness.

Ensure a seamless and user-friendly checkout process.

Optimize customer journey and overall shopping experience.

·        Performance Analytics

Track and analyze KPIs such as conversion rate, bounce rate, traffic, and ROI.

Generate reports and provide data-driven recommendations for improvement.

Use analytics tools like Google Analytics and CRM systems effectively.

·        Inventory & Fulfillment

Coordinate with inventory and logistics teams to maintain stock availability.

Ensure timely order processing and delivery.

Monitor returns, refunds, and customer satisfaction metrics.

Required Skills & Qualifications

·        Proficiency in e-commerce platforms such as Shopify, Magento, WooCommerce, or Salesforce Commerce Cloud.

·        Strong understanding of digital marketing and online merchandising.

·        Experience with Google Analytics, CRM tools, and reporting systems.

·        Knowledge of inventory management and supply chain coordination.

·        Excellent communication, analytical, and problem-solving skills.

Preferred Candidate Profile

·        Strong leadership and coordination abilities.

·        Detail-oriented with a customer-focused mindset.

·        Ability to manage multiple tasks and meet deadlines efficiently.

Inside Sales Executive

WHAT ARE WE LOOKING FOR - Minimum 6 months of experience in telesales / telecalling / inside sales.

• Comfortable working in a target-driven role & chasing daily / weekly numbers.
• Basic understanding of sales calls, follow-ups, and closures Confident verbal communication in Hindi and/or English
• Comfortable with cold calling & handling customer objections Open to learning and adapting in a fast-paced startup environment.

WHAT YOU WILL BE DOING - Conduct cold calls to travel agents to introduce StampMyVisa’s services.

• Drive activation & onboarding of agents onto the portal Conduct product demos Maintain and update call logs, activation trackers, and CRM entries.
• Collaborate with Operations & Accounts team to ensure seamless experience.
• Identify objections or adoption barriers and share insights to enhance the activation process.
• Promote and upsell key value-added services such as eSIM, travel insurance, and ongoing promotional offers

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Take a lead role with design and implementation of Salesforce connectors for our marketing platforms.

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      7+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      Experience working with databases and/or CRM systems. 

Secondary Skills (nice to have)

·      Strong background in Java 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Proven ability to lead a team and mentor others. 

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

Requirements:

• A minimum of 3+ years of proven experience with Zoho CRM is a mandatory requirement; you must be an expert in the platform.
• Hands-on experience with coding and development within Zoho CRM (e. g., Deluge scripting, API integration, custom functions, and workflow automation).
• Strong understanding of sales processes and how to optimize them using CRM systems.
• Proficient in analyzing data, generating reports, and using data to drive decisions.
• Familiarity with BigQuery or similar data warehousing platforms for processing and analyzing large datasets is advantageous.
• Ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
• Strong problem-solving skills with a proactive approach to identifying and fixing CRM-related issues.
• Bachelor's degree in a relevant field (e. g., IT, Computer Science, Business Management).
• Preferred: Experience working in a SaaS environment is a plus.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.