Regalix as a digital marketing company creates value and revenue growth with cutting edge marketing techniques and innovation models.
Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
In the words of the renowned author and Harvard business strategy professor Michael Porter, “You can't have a healthy society unless you have healthy companies that are making a profit, that are employing people, and that are growing.” Yapsody India is one company in Mumbai who is doing just that. And that’s why we are seeking a Strategic Planning Manager who will expand the Yapsody organization into a global force of mastery in the realm of live entertainment software and services. This is a super challenging opportunity for a former strategy consultant looking to make an impact on products and services enjoyed in dozens of countries representing every inhabited continent. This is not a boring job by any stretch of the imagination. As a member of the Yapsody team, the moment you enter our eccentric “YapStudio” and experience our creative haven of team excellence, the rush of inspiration will make you love what you do even more than you already do and drive you to proudly take ownership of your critical role. Come visit us and you’ll understand what we mean. Job Description • DATA COLLECTION: Research and assess business, market, industry, and customer trends. Identify industry benchmarks and best practices. Track competitor strategies and customer sentiment. Track internal milestones, goals, productivity/performance metrics and ROI at the corporate, department, and project levels. Establish processes and procedures for collecting relevant data. • BUSINESS STRATEGY ASSESSMENT: Build complex, dynamic financial models to run business scenarios using collected data. Incorporate forecasting and risk assessment methods/techniques to identify/evaluate new opportunities for expanding and optimizing Yapsody’s business in areas such as product/services offerings, partnerships/alliances, global footprint, customer acquisition, and customer retention. • OPERATIONAL STRATEGY ASSESSMENT: Analyze/assess internal business processes to identify inefficiencies in areas such as product development, customer support, marketing, and human resources. • STRATEGY IMPLEMENTATION: Use findings to present and recommend compelling business and operational strategy initiatives to stakeholders for achieving established targets. Oversee implementation of adopted strategies, and work with upper management to set budgets that align with those strategies. Track/assess results, report progress to stakeholders, and continuously refine implemented strategies. Skills & Experience Requirements • 3+ years’ experience in strategy consulting at a major or mid-size consulting firm • Familiarity with Software-as-a-Service (SaaS) and/or e-commerce models is a plus • Strong quantitative and financial modeling skills are required • MBA or equivalent graduate degree is a plus • Demonstrated ability to mentor and manage others • Proven ability to work with minimal supervision by relying on experience and judgment to plan and achieve goals • Strong English verbal and written communication skills with ability to be a persuasive and sell your ideas What more can we really say? At Yapsody, we don’t hire people to tell them what to do. We hire them for their expertise and ingenuity so that they can tell us what to do. Quoting Albert Einstein, “We cannot solve our problems with the same thinking we used when we created them.” So what will YOU solve? What will YOU bring to the table in terms of creativity, vision, and passion for making customers fall I love with Yapsody and continue driving our strong growth trajectory? We invite you to our vibrant YapStudio to share with us over a cappuccino… or even a beer! (no kidding)
Looking for an experienced, energetic customer care executive who will be responsible for resolving customer issues through calls, e-mail, and social media. The candidate must be having minimum one year of customer care experience (e-commerce preferred). To be fit for this job you need: 1.Good Communication skills 2.Problem-solving attitude 3.Time Management Skills 4.Willingness to Learn
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process
Location: Bangalore Location : Bangalore No of profile : 1 Year of Exp : 1-2 years JD : - Will be responsible for Strategic Financial Management and Business Control with high quality and efficiency. - Will also ensure that all statutory compliance are handled satisfactorily and in a timely manner - Manage all accounting operations including Billing, A/R, A/P, GL and prepare and publish timely MIS - Develop and document business processes and accounting policies to maintain and strengthen internal controls - Handling Internal & External Auditors - Investor Reporting Skills : - CA (Chartered Accountant) with 1-2 years experience - Thorough knowledge of accounting principles and procedures - Experience with creating financial statements - Excellent Excel skills - Experience with general ledger functions and the month-end/year end close process. - Understanding of processes and automation to improve productivity of team and improve accuracy.
About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours