Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
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Founded by two MDI alumnus, who felt an extreme need for a student centric and personalized learning platform that delivers enjoyable learning content in local language and as per the state boards. There was a strong gap for a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable.
The organisation has worked in 14 states across India having delivered digital learning solutions in multiple Indian languages. They have been awarded by Google India under "Impacting Change through Digital", recognized by Yes Bank Foundation as one of India's Top 25 Social Impact Organisations and have been a part of a think tank by Ministry of Human Resources and Development on Digital Learning for schools. working with our current developer to understand the current stage, and then actively own up the planning and development of all above mentioned aspects
- Working with React Native development for iOS apps.
- Managing ReactJS, Firebase database and other MySQL based databases, Firebase analytics and server side integration/dev.
- Taking up immediate responsibility of developing and releasing the iOS version of the company's app.
- Working on scaling/revising the company's app with various additional learning and e-commerce features to grow it into a nationally scaled app product.
- Developing web version of the solution in React.
- Taking responsibility of ongoing development work including app backend, reporting and analytics planned by the developer for both the products along with the current team.
- Understanding the company's plans to integrate a play store format paid content library cum marketplace, personalization for every user via basic/practical and easy implementations of AI once initial user base and the product roadmap is stablized.
What you need to have:
- Tech Expectations:
- Deep practical experience with React Native development for iOS Apps
- Experience of ReactJS, Firebase database and other MySQL based databases, Firebase analytics and server side integration/dev.
- End user app based product experience for developing, launching, stabilizing and scaling an app in both android and iOS.
- An end user app based product development, go-live, product managing, release management, crash management, user data and analytics experience in iOS.
- Role Responsibilities:
- Developer should take complete responsibility of the iOS and Web versions of the company's apps.
- Looking for someone who aspires to grow deeper and stronger in tech capability for scaling up and growing the apps into the most valuable and successful solutions in our category
- Profile to Personality Fitment Expectations -
- Looking for someone with an undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to learn and do anything.
- 2-5 years of deep hands-on experience with react native and React JS.
- Work closely with your business to identify issues and use data to propose solutions for effective decision making
- Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation.
- Creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc
- Querying databases and using statistical computer languages: R, Python, SLQ, etc.
- Visualizing/presenting data through various Dashboards for Data Analysis, Using Python Dash, Flask etc.
- Test data mining models to select the most appropriate ones for use on a project
- Work in a POSIX/UNIX environment to run/deploy applications
- Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
- Develop custom data models and algorithms to apply to data sets.
- Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
- Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
- Horizon scan to stay up to date with the latest technology, techniques and methods
- Coordinate with different functional teams to implement models and monitor outcomes.
- Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.
General Expectations:
- Able to create algorithms to extract information from large data sets
- Strong knowledge of Python, R, Java or another scripting/statistical languages to automate data retrieval, manipulation and analysis.
- Experience with extracting and aggregating data from large data sets using SQL or other tools
- Strong understanding of various NLP, and NLU techniques like Named Entity Recognition, Summarization, Topic Modeling, Text Classification, Lemmatization and Stemming.
- Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, etc.
- Experience with Python libraries such as Pandas, NumPy, SciPy, Scikit-Learn
- Experience with Jupyter / Pandas / Numpy to manipulate and analyse data
- Knowledge of Machine Learning techniques and their respective pros and cons
- Strong Knowledge of various Data Science Visualization Tools like Tableau, PowerBI, D3, Plotly, etc.
- Experience using web services: Redshift, AWS, S3, Spark, DigitalOcean, etc.
- Proficiency in using query languages, such as SQL, Spark DataFrame API, etc.
- Hands-on experience in HTML, CSS, Bootstrap, JavaScript, AJAX, jQuery and Prototyping.
- Hands-on experience on C#, Javascript, .Net
- Experience in understanding and analyzing data using statistical software (e.g., Python, R, KDB+ and other relevant libraries)
- Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
- Strong knowledge of computer science, algorithms, and design patterns
- Strong oral and written communication, and other soft skills critical to collaborating and engage with teams
- Hands-on expertise in managing technical teams and work closely with business stakeholders
- Should be familiar with card testing and POS ecosystem.
- Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
- Payment’s domain experience.
- Extensive experience on Base24 & SWITCH part for payment format.
- Exposure on ISO8583 Messaging system.
- API understanding and creation.
- Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
- Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
- Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
- Must have strong technical skills in Android APK and iOS development Concept and Web services.
- Supportability, monitoring, ops in general.
- Accurate cost models to deploy and operate
- Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
- Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
- Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
- Extensive experience with payment devices (pin pads, printers, registers, scanners).
- Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular.
- Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
- Experience in messaging tools like Kafka/AWS Kinesis etc...
- Design expertise for performance, scalability, fault tolerance and high availability
Technical Competencies Required:
- Experience with POS systems and Payments domain.
- Demonstrated experience for systems architecture, design, and integration for POS systems
- Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
- Experience with one or more RDBMS databases like MySql, PostGreSQL
- Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
- Caching technologies like: Redis, Elasticache,
- Cloud Providers like: AWS/ Google Cloud / Azure
- CI / CD : Jenkins, Docker, Kubernete
Location Mumbai or Ahmedabad.
Candidates from ecommerce and consumer facing app development experience will be given preference.
FrontEnd Developer - ReactJs & Angular
Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product.
Responsibilities:
- Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
- Competent in building single page web applications using Node.js and React Js
- Redux/ Recoil Js for state management
- Universal rendering (Client-side rendering and Server-side rendering)
- Experience with cross-browser, cross-platform, and design constraints on the web
- Experience in developing automated unit and functional tests
- Experience in an agile development process
- Deep knowledge of algorithms and design patterns
- Have a passion for quality and writing clean, readable code that scales and performs well
- Good interpersonal communication skills
Desired Candidate Profile:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.
- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Work from Home
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
Solid understanding of Spring and Spring Boot Framework
Experience with NoSQL DB, preferable MongoDB
Experience working with Agile Methodology and BDD Framework
Experience with Microservices Architecture
Roles and Responsibilities
Develop and Implement Technology Solutions
Understand Functional Specifications and transform into technical programs specs to code, test and debug programs
Develop, Code and execute unit tests, systems and integration and acceptance tests and testing tools for functions of high complexity.
Perform performance tuning to improve performance over multiple functions.
Troubleshooting and resolving issues to optimize performance
Support functional consultants in designing solutions for the gaps identified.
Desired Candidate Profile
7- 12 Years of ABAP Experience
Strong Object Orientation experience
SAP ABAP and Netweaver / Webdynpro Development
SAP H4 HANA 1709 and above
Experience in third party integration
Knowledge and experience of delivering projects in an agile framework
Strong analytical and problem solving skills
Ability to write technical speficifications
Great interpersonal and communication skills
SAP Certification is a plus
Work Experience in a pharma company is another big plus
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3.EXPERT IN EXCEL
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PEOPLE FROM WESTERN LINE ONLY(VIRAR TO BANDRA)