Manager - Customer Success

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

• Create campaign strategies and monitor the execution to achieve the brand objectives.
• Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
• Develop, implement and manage a brand's social media strategy on a monthly basis.
• In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
• Measure the success of every social media campaign, as per required metrics.
• Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
• Communicate with industry professionals and 3rd party vendors if and when required.
• Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 2+ years of proven experience in social media management within a client-based agency or related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

The Technical Consultant is responsible for the design, development and deployment of assigned technical functionality for client projects in the social services, health and human services domain. A technical consultant works under the guidance of the Technical Architect and/or Senior Technical Consultant on design and development issues. A technical consultant will act as technology expert on the client implementation projects on direct customer facing positions on Diona’s customer engagements around the globe.

Responsibilities:

• Works with the Technical Architect/Principal Technical Consultant/Senior Technical Consultant to implement the optimum solution with the chosen COTS platform
• Works within the project team to ensure that the project technical standards are properly applied
• Works as part of a team to implement client business requirements in a timely, performance-centric and configurable/maintainable manner
• Liaise with team members and COTS vendors (as applicable) to ensure a quality project deliverable
• Apply problem solving techniques and product capability knowledge to ensure best results for the client engagement
• Prepare and deliver domain best practice/product capability presentations
• Present a professional and knowledgeable image of Diona Technologies Limited to customers

Skills and Attributes:

• 3+ years of experience in Software Design, Planning and Development using Java and allied technologies
• Expert knowledge of JavaScript, Java and strong object-oriented development is a must
• Experience with integration technologies such as SOAP and REST web services, Apache Camel, Spring Batch is a must
• Knowledge of JDBC, SQL, XML, JSON and HTML is a must
• Experience in the social and human services domain and COTS implementation is a plus
• Experience with modern JavaScript frameworks such as NodeJS, ReactJS, ExpressJS, Angular is a bonus
• Experience with MongoDB or any NoSQL database is a bonus
• Experience with Android or iOS mobile app development a bonus
• Exposure to IBM rational software design tools is a plus
• In-depth understanding of the entire development process, including specification, documentation and quality assurance
• Should possess excellent written and verbal communication skills

Educational qualification:

Engineering Degree or equivalent from recognized institutes

Location – Bangalore

Job Description:

We are seeking a talented and experienced Backend Developer with a strong proficiency in Node.js and expertise in database management. As a Backend Developer, you will play a crucial role in the development and maintenance of our software systems, ensuring their high performance and responsiveness.

Responsibilities:

·      Design, develop, and maintain backend services using Node.js.

·      Collaborate with cross-functional teams to define software requirements and specifications.

·      Optimize and scale applications for maximum speed and scalability.

·      Implement security and data protection measures.

·      Troubleshoot and resolve issues in a timely manner.

·      Collaborate with front-end developers to integrate user-facing elements with server-side logic.

·      Stay up-to-date with emerging technologies and best practices in backend development.

Requirements:

·      Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

·      Minimum of 2 years of professional experience in Node.js development.

·      Proficiency with databases, preferably MongoDB or DynamoDB.

·      Strong understanding of RESTful API design and development.

·      Experience with version control systems, such as Git.

·      Familiarity with cloud platforms in AWS is a plus.

·      Excellent problem-solving and debugging skills.

·      Strong communication and teamwork skills.

·      Ability to work independently and manage multiple tasks efficiently.

·      Proven track record of delivering high-quality code on schedule.

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

1) To advance our Integrated Data Capture And Insights Platform

2) To advance our web-based consumer products

In this role, you will:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• 4+ years of experience in software engineering building SaaS platforms & products, particularly frontend development
• Strong proficiency in JavaScript/TypeScript (ES6+), HTML, CSS and React. Working knowledge of other frameworks is desirable.
• Proficient in software design, modularity, testability and software quality
• Fast self-learner, with the willingness & interest to learn new technologies, languages & frameworks
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• 4-7 years of overall experience in software engineering either as a Frontend engineer or a Fullstack engineer, with significant frontend experience
• Deep understanding of integrating with a variety of backends and APIs (ReST, GraphQL). Experience with node/Python/RubyOnRails is desirable
• Strong flair for usability, consistency, and balancing aesthetics with functional design.
• Experience working with data-intensive applications and data-visualisation libraries such as Chart.js, and D3.js is desirable
• Expertise in building debugging, improving the performance of web applications

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

 Do you have a knack on layout and designing? 

Are you good in using CADing and drafting tools? 

If so, we have a perfect opportunity that just might change your life. We have a great program that takes the hassle out of owning a home for customers. You will be representing the leading Solar Panel installation company in the US, with a vast experience in renewable energy. Growth is right around the corner, and we need talented people like you. 

Our Client has nurtured careers and helped staff turn professional goals and personal dreams into reality. 

We hire the best and help them thrive in their career. We help our people get what they want by working with them to achieve their dreams. So what’s your role as a Permit Designer? You’d be helping the team to create great PV Permit Designs. 

 Candidates can work remotely after 3 months training in Noida. 

Minimum Qualifications :- 

* Must be a graduate of an Engineering course (Diploma holders welcome) 

* Good verbal and written communication skills 

* Have great attention to detail 

* Adept in using different CAD Tools 

* A Team player 

* A bachelor's degree in any course 

* Flexible to work shifts 

* Hunger to grow and do great things every day! 

 Why join this role / position? 

* Earn a great salary 

* Medical Insurance (With free dependants) 

* Group life insurance 

* Paid time off (PTO) such as sick days and vacation days 

* Outstanding career growth 

* Leadership opportunities 

* Passionate, energetic & innovative work culture 

* Friendly team driven environment 

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of EcmaScript as well as HTML and CSS

● Experience with data structure libraries (e.g., Immutable.js)

● Working knowledge and integration knowledge with RESTful APIs

● Knowlegde of websockets implementation is a must.

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

● Ability to understand business requirements and translate them into technical requirements.

● A knack for benchmarking and optimization

● Familiarity with code versioning tools {such as Git}

● Added advantages if you have working knowledge of AWS