Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
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About the Role
We are seeking a highly skilled and experienced Flutter Developer to join our dynamic team. As a Flutter Developer, you will be responsible for developing and maintaining high-quality Flutter and Android applications. You will collaborate with cross-functional teams to design and implement new features, ensuring the performance, quality, and responsiveness of our applications. The ideal candidate will have a strong understanding of Flutter architecture, deployment, and SDK integration.
Responsibilities:
● Develop and maintain high-quality Flutter and Android applications.
● Collaborate with cross-functional teams to define, design, and ship new features.
● Identify and correct bottlenecks and fix bugs to ensure the performance, quality, and responsiveness of applications.
● Participate in code reviews and ensure adherence to best practices and coding standards.
● Work closely with UI/UX designers to implement designs and ensure a seamless user experience.
● Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
● Utilize third-party libraries and APIs effectively.
● Have a strong knowledge of RESTful APIs and mobile libraries for networking.
● Familiarity with cloud message APIs and push notifications.
● Write clean, maintainable, and well-documented code.
● Use version control systems such as Git effectively.
● Implement security best practices to protect user data and the app itself.
● Apply mobile app architecture patterns and state management solutions (e.g., Provider, Getx, Bloc, Cubit).
● Integrate SDKs and implement native solutions within Flutter applications.
● Publish applications on the Google Play Store
Requirement:
● Strong understanding of Flutter architecture, deployment, and SDK integration.
● Experience with cross-platform mobile development frameworks.
● Published applications on the Google Play Store.
● Proficiency in integrating SDKs and implementing native solutions within Flutter applications.
● Knowledge of RESTful APIs and mobile libraries for networking.
● Familiarity with cloud message APIs and push notifications.
● Ability to write clean, maintainable, and well-documented code.
● Familiarity with version control systems such as Git.
● Excellent problem-solving and analytical skills.
● Strong communication and teamwork skills.
● Ability to thrive in a fast-paced, dynamic work environment.
If you are passionate about mobile application development, have a keen eye for detail, and thrive in a collaborative team environment, we would love to hear from you. Join us in creating innovative and cutting-edge Flutter and Android applications that will make a difference in the
digital landscape.
We are looking for an experienced DevOps engineer that will help our team establish DevOps
practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices. This would be a hybrid role and the person would be expected to also do some application-level programming in their downtime.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and
platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration
management tools with a goal to be able to re-provision environments at any point in
time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand based
auto scaling.
- Have on call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom
workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a
sense of ownership and drive.
- Prior experience as a software developer in a couple of high level programming
languages.
- Extensive experience in any Javascript based framework since we will be deploying
services to NodeJS on AWS Lambda (Serverless)
- Extensive experience with web servers such as Nginx/Apache
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
RaRa Delivery is revolutionizing e-commerce in Indonesia by moving all the deliveries to instant and same-day. We are making instant deliveries truly scalable and cost-effective by leveraging a differentiated operating model and real-time smart batching technology. We are already partnered with all the biggest players in Indonesia across product categories and are backed by investors like Sequoia Capital, East Ventures and 500 Startups.
About the role
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering to deliver quality winning products. It also includes working with sales, ops, marketing and finance to ensure productivity, revenue and customer satisfaction goals are met
Responsibilities
Identify user problems and provide solutions with product feature/improvements
Define and write product backlogs and drive prioritization within an agile team
Working closely with developers, designers, and other stakeholders to implement new products, features or improvements.
Evaluate the impact of the product/feature/improvements periodically
Act as an intermediary between operations, technical, and business to ensure all processes are in harmony
Communicate product plan and user feedback to all related stakeholders
Ideal Candidate Profile
Minimum 2 years’ experience working as Product Manager in a hyper growth startup
Able to breakdown complex problems into smaller use cases and solutions
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Excellent problem solving skills
Strong interpersonal skills to be able to communicate effectively with both external and internal customers.
Ability to speak and write in English and Bahasa and work in a multicultural environment
Possess empathy for our users
Have a genuine interest in logistics and technology
- Must possess strong hands-on testing experience of e-commerce Applications and e-commerce platforms, preferably Magento, and Drupal.
- Sound Knowledge of test automation frameworks including designing, maintaining & improving Knowledge of Zephyr, Behat, and BackstopJS QA tools.
- Detailed knowledge of cross-platform testing and environments.
- Well-versed in Defect Tracking & Reporting
- Writing test scenarios and robust functional test cases based on the use case and requirements
- Solving complex problems; taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information.
- Analyzes test results and recommends corrective actions.
- Should have strong Analytical and Logical abilities.
- Good to Have Skills: Experience in Agile Scrum methodology or CSTE/CS QA/ISTQB certification
Coreway Solution is Urgently looking for Web Graphic designer for our International clients. We are Ahmedabad based Web agency, providing full-fledged Web/mobile solutions to clients from more than 20 countries. We want the great mind to join our team.
We don't just offer Job, but we offer Career.
Responsibilities:
- Candidate will be responsible to design the web layouts and app screens for our customers and our products
- Candidate will create different social media related posts
- Candidate will be responsible to create prototype design for websites or apps
- They will report directly to the creative head
Requirements:
- Must have 1+ years of experience in Website layout designing (not html designing but web layout designing photoshop)
- Should easily understand the needs of client based on few necessary inputs.
- Should have deep understanding of psychology of design
- Experience to Figma/Invision will be considered as plus point
- Candidate should use creative angle while creating the user interfaces
- Logo designing and illustrations will be considered as plus point
- Should be crazy to learn trending UI/UX
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
- Candidate Must be well versed with latest SDK versions, XCode, Objective C, Swift, UIKit, Cocoa etc.
- Expertise in integrating web services (XML/ JSon etc.) with iPhone applications.
- An experience in using Maps API, GPS services for iPhone/ iOS apps is required.
- Experience with third-party libraries and APIs.
- Working knowledge of the general mobile orientation, architectures, trends, and emerging technologies.
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
- To take care of build and release process (Adhoc releases, Final release).
- Should have worked on cocoa touch, story board, core data, auto layout.
- Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
- Must have good analytical, debugging, App publishing and problem solving skills.
- Self-starter having the ability to independently acquire the knowledge required in succeeding his job.