Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Shubham Vishwakarma
Full Stack Developer - Averlon
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KubernetesWe are seeking a skilled Full Stack (FSE) Developer with expertise in Java, Spring Boot development to join our dynamic team. In this role, you will be responsible for development of critical banking application across various business domains. You will collaborate closely with cross-functional teams to ensure high-quality solutions are developed, maintained, and continuously improved.
Responsibilities:
Development of business-critical banking applications.
Develop new features for banking applications using FSE technologies.
Ensure code quality through proper testing, reviews, and adherence to coding standards.
Collaborate with design, backend, and other teams to deliver seamless user experiences.
Troubleshoot, debug, and optimize performance issues.
Participate in agile development processes and contribute to continuous improvement initiatives.
Requirements:
Bachelors/Masters degree in computer science, Software Engineering, or a related field.
4 – 6 years of relevant experience in application development.
Solid experience in:
Java, Spring Boot.
APIs / REST.
Kubernetes / OpenShift.
Azure DevOps.
JMS, Message Queues.
Nice to have knowledge in:
Quarkus.
Apache Camel.
Soft skills / Personality:
Excellent English communication skills / proactive communication.
Candidate needs to have Self-dependent working style.
Candidate needs to have problem solving skills (Strong analytical skills to identify and solve complex issues).
Candidate needs to show high Adaptability (Flexibility in adjusting to different working environments and practices).
Candidate needs to be quick in Critical thinking (Evaluating information and making informed decisions).
Candidate needs to have Team collaboration (Ability to work collaboratively with a distributed team) character.
Candidate needs to have Cultural awareness ability.
Candidate needs to be Initiative (Proactively seeking solutions and improvements).
Good to have knowledge about Co Banking systems.
Good to have Banking domain knowledge.
Experience in customer facing is an advantage.
Skills & Requirements
Java, Spring Boot, APIs/REST, Kubernetes, OpenShift, Azure DevOps, JMS, Message Queues, Quarkus, Apache Camel, Excellent English communication, Proactive communication, Self-dependent working, Problem-solving, Analytical skills, Adaptability, Critical thinking, Team collaboration, Cultural awareness, Initiative, Co-banking systems knowledge, Banking domain knowledge, Customer-facing experience.
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GitSkills - MLOps Pipeline Development | CI/CD (Jenkins) | Automation Scripting | Model Deployment & Monitoring | ML Lifecycle Management | Version Control & Governance | Docker & Kubernetes | Performance Optimization | Troubleshooting | Security & Compliance
Responsibilities:
1. Design, develop, and implement MLOps pipelines for the continuous deployment and
integration of machine learning models
2. Collaborate with data scientists and engineers to understand model requirements and
optimize deployment processes
3. Automate the training, testing and deployment processes for machine learning models
4. Continuously monitor and maintain models in production, ensuring optimal
performance, accuracy and reliability
5. Implement best practices for version control, model reproducibility and governance
6. Optimize machine learning pipelines for scalability, efficiency and cost-effectiveness
7. Troubleshoot and resolve issues related to model deployment and performance
8. Ensure compliance with security and data privacy standards in all MLOps activities
9. Keep up to date with the latest MLOps tools, technologies and trends
10. Provide support and guidance to other team members on MLOps practices
Required skills and experience:
• 3-10 years of experience in MLOps, DevOps or a related field
• Bachelor’s degree in computer science, Data Science or a related field
• Strong understanding of machine learning principles and model lifecycle management
• Experience in Jenkins pipeline development
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Description - Data Insights Analyst specializing in dashboard development, data validation, and ETL testing using Tableau, Cognos, and SQL.
Work Experience: 5-9 years
Key Responsibilities
Insights Solution Development:
• Develop, maintain, and enhance dashboards and static reports using Tableau and IBM Cognos.
• Collaborate with Senior Data Insights specialists to design solutions that meet customer needs.
• Utilize data from modeled Business Data sources, Structured DB2 Datamarts, and DB2 Operational Data stores to fulfill business requirements.
• Conduct internal analytics testing on all data products to ensure accuracy and reliability.
• Use SQL to pull and prepare data for use in Dashboards and Reports
Data Management Tasks:
• Test new ETL developments, break-fixes, and enhancements using SQL-based tools to ensure the accuracy, volume, and quality of ETL changes.
• Participate in data projects, delivering larger-scale data solutions as part of a project team.
• Report defects using Jira and work closely with IT team professionals to ensure the timely retesting of data defects
• Utilize Spec. Documentation and Data lineage tools to understand flow of data into Analytics Data sources
• Develop repeatable testing processes using SQL based tools
Technical Experience
• SQL
• Tableau
• Data Visualization
• Report Design
• Cognos Analytics
• Cognos Transformer
• OLAP Modeling (Cognos)
Additional Skills
An Ideal Candidate would have the following additional Skills
• Python
• SAS Programming
• MS Access
• MS Excel
Work Hours: We would like to have the majority of the work hours align to U.S. Eastern time zone with people working until 2 p.m. or 3 p.m. est. so that work hours align to times the Senior Analysts are available and Data Bases are available.
- Managing all finance and accounting operations.
- Coordinating and directing the preparation of the budget and financial forecasts and report variances.
- Preparing and publishing timely monthly financial statements.
- Coordinate and direct the preparation of the budget and financial forecasts and report variances.
- Prepare and publish timely monthly financial statements.
- Coordinate the preparation of regulatory reporting.
- Research technical accounting issues for compliance.
- Support month-end and year-end close process.
- Ensure quality control over financial transactions and financial reporting.
- Manage and comply with local, state, and federal government reporting requirements and tax filings.
- Develop and document business processes and accounting policies to maintain and strengthen internal controls.
- Additional controller duties as necessary.
Must Have’s:
- CA
- CPA
HTML/CSS
CodeIgniter
PHP
Laravel- Developer will be responsible for managing back-end services and the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
- Knowledge of PHP web frameworks (Code igniter, Magento, Laravel etc).
- Should have experience in Word Press, Code igniter / Laravel or at-lease 1 MVC framework of PHP.
- Proficiency in HTML5, CSS3, and JavaScript JQuery.
- Good communication.
- Team worker.
- Ability to handle projects.
- Good problem-solving skills.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptTitle: Java FullStack Developer
Experience: 4+ years
Work Location: Pune/ Bangalore/ Chennai
Notice Period: Immediate to 30 Days Max
Key Skills: Java, Angular Mobile, Ionic, Hybrid Mobile, React, Accelerator, Objective-C, UI Design, SOAP/React/SOA
Requirements:
- Looking for candidates with BE/MCA/M.Tech
- Experience of Core Java, JSP, Servlets, HTML5, CSS3, Vanilla JavaScript, jQuery.
- 4-6 years of strong experience in any of the hybrid mobile tools/platforms like Angular Mobile / Ionic
- Hands on experience in Spring boot and Microservices architecture
- Must have good experience in building feature-rich customer facing mobile applications using Accelerator, Java, XML and Objective-C.
- Good Experience in Javascript
- Should have experience in UI design, HTML, CSS for mobile platform.
- Should have experience in SOA, REST, SOAP etc.,
- Preferred experience in Angular/React/any front-end web development framework.
- Must have worked in Agile framework model with team collaboration.
Planning, Designing and Creating Layout on Photoshop, Editing Images, If worked in Jewelery Business will be Preferable.
Work Timmings :- 9:30 to 6:30Pm
Monday to Saturday
PHP
C#JavaPythonJob Description:
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of back-end languages (e.g. C#, Java, PHP, Python)
- JavaScript frameworks (e.g. Angular, React, Node.js)
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail.
Google Analytics- Manage, review & perform daily campaign responsibilities associated with Google Ads, Facebook Ads Manager, Bing Search etc. to meet business objectives.
- Plan, set up & manage all types of campaigns viz. Paid Search, Display, Performance Max, Discovery, App, etc. in Google Adwords.
- Optimise the campaigns on a daily basis, monitor & maintain key metrics like Impression Share, Quality Score, Campaign Budgets etc. in Google Search & Bing Search.
- Manage & optimize campaigns in Facebook Ads Manager, A/B test various audience targeting & creative optimization practices to come with the most suitable option to meet business objectives.
- Plan & execute direct performance campaigns with Publishers/Affiliates in alignment with business goals.
- Maintain & monitor, web & app analytics dashboards, reports & reporting tools. Generate & publish daily, weekly & monthly reports for all key metrics, goal & revenue tracking.
- Liaise with the Paid Digital agency to drive maximum output.
Key Qualifications :
- Bachelors/Masters in Media, Marketing, Technology, Engineering or related field.
- 3+ years of hands-on experience in Search Engine Marketing (SEM) & Pay-per-click (PPC) campaigns.
- Experience working on Google Adwords, Facebook Ads Manager & Google Analytics is a must.
- Understanding other Performance Marketing platforms like Google DV360, Amazon DSP, Bing Search, etc. will be an advantage.
- Knowledge & understanding of end to end online acquisition, lead generation, various campaign types, ad formats & channels that drive cost effective conversions is must.
Elastic Search
MongoDB
Redis
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Full Stack Developer - Averlon