Manager - Customer Success

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Strong Full stack developer Profile

Mandatory (Experience 1) - Must Have Minimum 5+ YOE in Software Development,

Mandatory (Experience 2) - Must have 4+ YOE in backend using Python.

Mandatory (Experience 3) - Must have good experience in frontend using React JS with knowledge of HTML, CSS, and JavaScript.

Mandatory (Experience 4) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL / MongoDB / Neo4J

Preferred

Preferred (Core Skill 1) - Expertise with any CI / CD tool e.g. (Jenkins, GitLab CI / CD, CircleCI, Google Clod Build, AWS CodePipeline, Azure CI / CD etc)

Preferred (Core Skill 2) - Mandatory Expertise with any one cloud platforms (Azure / AWS / Google Cloud)

Preferred (Company) - Product Company

• Proven work experience of a minimum 3 years as a Technical Content Writer.
• Portfolio of published articles.
• Ability to write clear marketing copy to promote our products/services.
• Researching and writing high-quality content for websites, blogs, whitepapers, and case studies.
• Coordinate with other teams like marketing, designers and developers to align content with the company’s services and branding.
• Ensure all-around consistency (content style, intent and tone)

Position: GM- Plant and operation (Building material)

Experience: 12+ year in production and plant operation in Building material industry

Location: Kapadvanj, Gujarat

salary: Negotiable

candidate must have experience in production and plant operation in building material industry. (prefer aac block, wall panel)

good communication skill presentable, smart

mail updated resume with salary details-

email; etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

JOB DESCRIPTION :

JD - Liferay Developer - 4 to 7 Years

- Strong experience in Liferay 7.x / Liferay DXP

- Strong experience in developing OSGI portlets

- Strong experience in developing Liferay pages and Liferay forms.

- Good knowledge in End-to-End implementation of Liferay Portal HTML, JavaScript UI frameworks

- Should adhere to development plan prepared by architects/project manager and guide team for any query in J2EE, XML, XSLT, XSD, HTMl5, AJAX, JQuery, and JavaScript

- Good knowledge in java frameworks such as Springs MVC,Struts and Hibernate.

- Good understanding of web portal technology.

- Strong experience in Liferay development in JSR 168,286, OSGI standards.

- Should be familiar with some of the following tools (ANT and Maven), (SVN or similar tools), (JUnit or similar tools).

- Good knowledge of Liferay extension environment and how to develop various kinds of Liferay plugins are a must.

If you're interested above requirement,

please share the below-mentioned details :
 

• Current CTC:
• Expected CTC:
• Current Location:
• Preferred Location:
• Total-experience:
• Relevant experience:
• Highest qualification:

Also, send your updated CV, ASAP

Dear Candidate,

We are hiring for Salesforce Developer in our company. Below is the job description for the profile.

Experience - 1 to 2 Years

Job Description:- 

. 

1. 1+ years’ experience with Force.com developer toolkit - Apex, VisualForce, Force.com IDE, Force.com Migration Tool, Web Services/SOA & Metadata APIs

2. Experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages with JavaScript and tools like Apex Data loader, Workbench, MavensMate and SoupUI

3. In-depth knowledge of REST/SOAP APIs and experience building integrations with Salesforce.com.

4. Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform 

5. Familiarity with Services Oriented Design Principles (SOA) and Web Services

6. Prior experience with data migration and ETL/integration tools is a plus

7. Develop highly interactive UI using Visualforce, JavaScript, and JQuery technologies.

8. Develop custom applications using Salesforce. com and integrating salesforce.com with other systems

9. Create and execute unit, integration, and user acceptance test plans, including use cases and test data

10. Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.

Certification is a big plus.

About the Company:

Gruslabs software solutions private limited is an offshore software development company run by a experience team. The company is having expertise in the different technology spectrum. We provide a better work environment to grow technically and professionally.

For more info, please visit our website https://www.gruslabs.com/

Thanks & Regards

HR Team

 a: Gruslabs Software Solutions Pvt Ltd | 301,304 Gravity Tower, Janjeerwala Square, Indore, Madhya Pradesh | 452001

About Company

Long-term accommodation booking platform for students (think booking.com for student housing). They help 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $400M in annual gross bookings value by 2022. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

About the role:

HRBP should live our Values and be a champion for our culture and play a critical role in building and sustaining a positive, engaging work environment, Challenge current practices, and think outside the box to generate creative ways to scale Employee relations and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the stakeholder's expectations. Lead and partner projects to develop and implement employment policies and processes, scale up and sync new hire onboarding, employee relations, succession planning, recognition, and engagement.

Key Responsibilities:

-Lead & execute a best-in-class new hire onboarding program by partnering with business leaders and HR partners to deliver a positive and effective new hire experience.

- Counsel Business Leaders regarding company policies, procedures, and workplace issues. Provide coaching and resolution regarding all employee relations issues.

- Organize skip-level meetings and empathetically address employee grievances.

- Works closely with Business Leaders on internal performance evaluation programs like Capability Development Program, Performance improvement plan, one on one performance discussions, and FGDs.

- Design, Plan, coordinate & execute Monthly, Quarterly & Annual engagement programs by utilizing the budgets effectively, building a culture of caring, sharing, and celebrating with handholding and sailing to go beyond the target.

- Take initiatives and plan HR interventions to strategize retention, control attrition, and effective manpower utilization through rewards recognition, succession planning, and benchmarking.

- Maintain effective channels of information inflow to feel what is on the employee's nerves and proactively take corrective preventive actions and address employee grievances with a high sense of urgency.

- Establish the best implementable HR practices based on facts and figures for employee success.

- Introduce effective organizational culture-linked Retention Programs. - Coach and mentor employees and promote a culture of knowledge sharing.

Requirements:

- At least three (3) years as an HR Business Partner/Engagement Partner in a start-up and 4-8 years of overall HR or related work experience.

- Advanced knowledge and skills in multiple HR functions including Performance & management, Compensation & benefits, employee relations, and talent management.

- Excellent interpersonal and customer service skills.

- Strong problem-solving and critical-thinking acumen with an ability to make timely, effective, ethics-based decisions.

- Exceptional influencing, communication, and stakeholder management skills.

- Must be humble, results-oriented, collaborative, and have a sense of humor and a strong EQ.

- Strong acumen with the ability to influence employees and managers at all levels and hands-on expertise in implementing multiple employee engagement initiatives

- People & Culture Manager simultaneously. - Hands-on with creating promotional material for employer branding internal-external communication.

- Ability to create confidence among employees to reach you for their grievances.

- Ability to access and identify the root cause for grievance and enable them to overcome the grievance and create a Happy Culture.

- Strong experience in understanding the requirements of employees in the Product Software Industry.

- Good communication (Verbal and Written) and interpersonal skills.

- An eye for detail, results-driven and takes the accountability to meet expectations.

JD for IOT DE:

The role requires experience in Azure core technologies – IoT Hub/ Event Hub, Stream Analytics, IoT Central, Azure Data Lake Storage, Azure Cosmos, Azure Data Factory, Azure SQL Database, Azure HDInsight / Databricks, SQL data warehouse.

You Have:

• Minimum 2 years of software development experience
• Minimum 2 years of experience in IoT/streaming data pipelines solution development
• Bachelor's and/or Master’s degree in computer science
• Strong Consulting skills in data management including data governance, data quality, security, data integration, processing, and provisioning
• Delivered data management projects with real-time/near real-time data insights delivery on Azure Cloud
• Translated complex analytical requirements into the technical design including data models, ETLs, and Dashboards / Reports
• Experience deploying dashboards and self-service analytics solutions on both relational and non-relational databases
• Experience with different computing paradigms in databases such as In-Memory, Distributed, Massively Parallel Processing
• Successfully delivered large scale IOT data management initiatives covering Plan, Design, Build and Deploy phases leveraging different delivery methodologies including Agile
• Experience in handling telemetry data with Spark Streaming, Kafka, Flink, Scala, Pyspark, Spark SQL.
• Hands-on experience on containers and Dockers
• Exposure to streaming protocols like MQTT and AMQP
• Knowledge of OT network protocols like OPC UA, CAN Bus, and similar protocols
• Strong knowledge of continuous integration, static code analysis, and test-driven development
• Experience in delivering projects in a highly collaborative delivery model with teams at onsite and offshore
• Must have excellent analytical and problem-solving skills
• Delivered change management initiatives focused on driving data platforms adoption across the enterprise
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
   

Roles & Responsibilities
 

You Will:

• Translate functional requirements into technical design
• Interact with clients and internal stakeholders to understand the data and platform requirements in detail and determine core Azure services needed to fulfill the technical design
• Design, Develop and Deliver data integration interfaces in ADF and Azure Databricks
• Design, Develop and Deliver data provisioning interfaces to fulfill consumption needs
• Deliver data models on Azure platform, it could be on Azure Cosmos, SQL DW / Synapse, or SQL
• Advise clients on ML Engineering and deploying ML Ops at Scale on AKS
• Automate core activities to minimize the delivery lead times and improve the overall quality
• Optimize platform cost by selecting the right platform services and architecting the solution in a cost-effective manner
• Deploy Azure DevOps and CI CD processes
• Deploy logging and monitoring across the different integration points for critical alerts