Manager - Customer Success

Role: Relationship Manager

• Exp: min 1 year
• Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
• Meals will be provided, as the staff will be stationed at the resorts.

Key Responsibilities of the Relationship Manager:

• Achieving stretched targets in a result-focused environment.
• To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
• To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
• To prepare sales proposals for prospective clients.
• Regular liaison sales/Pre-sales and member relations department.
• To keep abreast of new products and services and undertake training as and when required.

Location: Goa, Gujarat, Maharashtra

Job Description

We are looking for an experienced GCP Cloud Engineer to design, implement, and manage cloud-based solutions on Google Cloud Platform (GCP). The ideal candidate should have expertise in GKE (Google Kubernetes Engine), Cloud Run, Cloud Loadbalancer, Cloud function, Azure DevOps, and Terraform, with a strong focus on automation, security, and scalability.

Work location: Pune/Mumbai/Bangalore

Experience: 4-7 Years 

Joining: Mid of October

You will work closely with development, operations, and security teams to ensure robust cloud infrastructure and CI/CD pipelines while optimizing performance and cost.

Key Responsibilities:

1. Cloud Infrastructure Design & Management

· Architect, deploy, and maintain GCP cloud resources via terraform/other automation.

· Implement Google Cloud Storage, Cloud SQL, file store, for data storage and processing needs.

· Manage and configure Cloud Load Balancers (HTTP(S), TCP/UDP, and SSL Proxy) for high availability and scalability.

· Optimize resource allocation, monitoring, and cost efficiency across GCP environments.

2. Kubernetes & Container Orchestration

· Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE).

· Work with Helm charts, Istio, and service meshes for microservices deployments.

· Automate scaling, rolling updates, and zero-downtime deployments.

3. Serverless & Compute Services

· Deploy and manage applications on Cloud Run and Cloud Functions for scalable, serverless workloads.

· Optimize containerized applications running on Cloud Run for cost efficiency and performance.

4. CI/CD & DevOps Automation

· Design, implement, and manage CI/CD pipelines using Azure DevOps.

· Automate infrastructure deployment using Terraform, Bash and Power shell scripting

· Integrate security and compliance checks into the DevOps workflow (DevSecOps).

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

✔ Security & Compliance: Knowledge of cloud security principles, IAM, and compliance standards.

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

ROLE SUMMARY:

• Our growing company is seeking to hire a Scrum Master who will be able to contribute to our Project Function team in organizing our ongoing and new projects. This task involves facilitating the cross-functional teams in executing the principles of Agile, organizing and participating in stakeholder meetings, and is responsible for removing the impediments that are preventing the teams from completing the work.
• To be successful as a Scrum Master, you will need to be able to work on tight deadlines, and have exceptional verbal, written, and presentation skills. MBA and at least 1 year of experience in IT industry is required for consideration.

QUALIFICATION:

• 3-6 years of experience in agile and scrum; Exposure to JIRA
• CSM/PSM Certification from Scrum Alliance (Mandatory)

ROLES AND RESPONSIBILITIES:

• 1. Lead the scrum team in using Agile methodology and scrum/KANBAN practices
• 2. Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
• 3. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• 4. Responsible for ensuring Scrum/KANBAN is understood and the team adheres to Scrum/KANBAN theory, practice, and guidelines.
• 5. Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• 6. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• 7. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• 8. Be the point of contact for external communications (e.g., from customers or stakeholders), Facilitate internal communication and effective collaboration
• 9. Determining and managing tasks, issues, risks, and action items, Removing impediments to the Development Team’s progress
• 10. Monitoring progress and performance and helping teams to make improvements.
• 11. Planning and organizing demos and product/system testing.
• 12. Assist the Product Owner with the Product Backlog
• 13. Works with Agile coaches and other Scrum master's to grow within the role.
• 14. Resolve team impediments with other Scrum master's to increase the effectiveness of the application of Scrum in the organization.

COMPETENCIES:

• Excellent verbal and written communications
• Strategic decision making
• Willingness to learn and develop your skill set
• Works well within a team environment
• Logical thinker with good problem solving and analytical skills
• Willingness to get to the root of the problem
• Proactive can do and can think the approach to the job

LOCATION:

• All roles at Byteridge are Work from Home except in cases where Clients may ask you to work at their location or in cases where performance issues are identified. If you are asked by the Client to work in a location other than our base locations (Hyderabad, Chennai, Bangalore & Delhi) you may claim an extra reimbursement as per policy.

Exp: 5 - 7 Years

CTC: 40-45 LPA

Notice Period: Only Immediate joinees

Candidates must have experience working in product-based companies.

He should have spent at least half of his total experience in product-based companies.

● Experience: 5+ years of experience in front-end development with significant experience using ReactJS and its ecosystem (Redux, React Router, etc.).

● Leadership: Proven ability to take the lead on complex projects, guide junior developers, and drive technical decision-making.

● Problem Solving: Strong analytical and problem-solving skills with the ability to work through complex issues and deliver creative solutions. ● Collaboration: Excellent communication skills with the ability to collaborate effectively with cross-functional teams, including UX/UI designers, back-end engineers, and product managers. Technical Skills Required:

● ReactJS 16+: Deep expertise in ReactJS, including lifecycle methods, hooks, functional components, and performance optimization techniques.

● Redux: Advanced knowledge of Redux for managing and debugging application state, including middleware like Redux Thunk or Redux Saga for handling async actions.

● Typescript: Proficiency in TypeScript for building strongly typed and scalable applications, with a focus on maintainability and reducing runtime errors.

● NodeJS & ExpressJS: Solid experience in using NodeJS and ExpressJS for building RESTful services, handling HTTP requests, and integrating with various APIs.

● Material UI: Strong experience with Material UI to build rich, responsive, and intuitive user interfaces while adhering to design principles.

● RESTful APIs: Expertise in designing, consuming, and optimizing REST APIs to enable efficient data transfer between client and server.

● Version Control: Proficient in Git and GitHub/Bitbucket for source control and version management.

● Testing: Familiarity with unit testing frameworks and methodologies for front-end development (e.g., Jest, React Testing Library).

● Build Tools &a Bundlers: Experience with modern build tools like Webpack, Babel, and bundling tools for optimizing the front-end codebase."

Good to have "Preferred Qualifications:

● Cloud Technologies: Experience deploying and maintaining applications on cloud platforms such as AWS, Azure, or GCP.

● CI/CD Pipelines: Familiarity with continuous integration and continuous deployment pipelines, with experience in tools such as Jenkins, CircleCI, or GitHub Actions.

● Mobile Development: Familiarity with mobile-first design principles and responsive web design (RWD), as well as experience building applications that work across desktop tablet, and mobile devices." Roles & Responsibilities "

● End-to-End Product Ownership: Take ownership of the development and evolution of core product features from conception through to launch, ensuring they meet both functional and non-functional requirements.

● Collaborative Design & Development: Partner with product managers, UX/UI designers, and back-end engineers to architect and implement scalable, user-centric, and highly performant ReactJS applications. ● User-Centric Development: Understand customer needs and translate them into effective, intuitive user experiences. Participate in user research, A/B testing, and iterative product improvement.

● ReactJS Development: Lead the design and development of complex web applications using ReactJS 16+ and ensure high performance and scalability across different browsers and platforms.

● State Management with Redux: Architect and implement Redux-based solutions to manage application state in large-scale, high-performance applications.

● Typescript Expertise: Utilize Typescript for type-safe, scalable, and maintainable front- end code, ensuring a seamless development experience.

● Backend Integration: Use NodeJS and ExpressJS to create efficient server-side functionality, integrate with RESTful APIs, and ensure smooth front-end to back-end communication.

● UI Design with Material UI: Create clean, user-friendly interfaces using Material UI components, ensuring an elegant and responsive design that meets user expectations.

● Code Quality: Write clean, reusable, and modular code following best practices. Continuously refactor and optimize code for performance improvements.

● Collaboration & Mentorship: Collaborate with product managers, designers, and back- end developers to deliver user-centric features. Mentor and guide junior developers in the team.

● Agile Development: Work in an Agile development environment, actively participating in sprint planning, standups, and retrospectives to ensure timely delivery of features.

● Performance Optimization: Identify performance bottlenecks in the application and implement solutions to improve load times, responsiveness, and overall user experience. ● Cross-browser Compatibility: Ensure the web application works seamlessly across all modern browsers and devices, using responsive design principles.

React.js Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Desired Candidate Profile

• A Bachelor’s degree in Engineering, Environmental Science or another related field
• 3–7 years experience in Sales, Marketing, Business Development, Project Development or a relevant field
• Energy Project Development experience is a big plus
• Effective time management skills and the ability to meet deadlines
• A passion for issues around Sustainability, Energy Transition, Climate Action, Distributed & Renewable Energy
• Startup experience desired
• Ability to work in a fast-paced environment    

• Providing recommendations tied to analysis and assessment of credit risk
• Presenting analysis, findings, and recommendations to managers, especially findings that involve a borrower’s ability to repay
• Keeping up to date with the company’s lending protocols
• Reconciling credit files and identifying discrepancies and variances
• Developing and preparing spreadsheets and models to support analysis of new and existing credit applications

Desired Candidate Profile

• 6 months to 3 years credit underwriting experience
• Strong proficiency in MS Office and general computer use
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision
• Strong attention to detail and ability to notice discrepancies in data
• Impeccable understanding of credit report analysis, bank statement analysis, financial statements, etc

• This position will support the evening shift
• Mon to Sat: 6PM – 12 midnight
• All Sundays: 1PM – 10PM
• There will be no weekly off    

Responsibilities:

• Responsible for managing all aspects of the inside sales department and business generation process. 
• Build a robust inside sales team that exceeds sales goals.
• Ensure that sales pipeline remains to the optimum with qualified leads & prospects. 
• Source sales opportunities through email campaigns, social media and inbound lead management.
• Conducting webinars, online product demos and presentations with prospects. 
• Look for opening up opportunities for product trials and POC’s
• Negotiation and final closure of the intended sale.
• Collect and decipher the key understanding of the client's requirements and how our various solutions can be implemented in the existing process flow to enhance and improve the same. 
• Team with new and potential channel partners and distribution channels in different markets.
• Report on Sales metrics including Conversion Ratios
• Research accounts, identify key players and generate interest
• Analyse competitive prices of products and features available in the market

• Excellent verbal and written communication skills - fluency in verbal and written English is an absolute must.
• Proven work experience as an Inside sales manager.
• Excellent interpersonal and team management skills.
• Both Offshore & Onshore experience.
• Passionate to learn more about Virtualization, Cloud, IT Infrastructure and new trends.
• Strong experience with corporate sales and dealing with corporates that require IT solutioning and products (SAAS products, Cloud Services, Technology solutioning).
• Strong experience working with channel partners and resellers. 
• Having an established track record of deal wins across various geographic regions and who can identify new targets and regions to grow the company’s sales footprint.
• Proficient in handling Digital marketing tools to help with SEO, SMM and DMM. 
• In-depth understanding of the sales administration process.
• Experience in handling tools like GCP, AWS, PPC, Azure, EDM, Webinars, Blogs, etc. will be an added advantage.