Cutshort logo
B2B Cloud Telephony Co logo
Manager - Customer Success
B2B Cloud Telephony Co
Manager - Customer Success
B2B Cloud Telephony Co's logo

Manager - Customer Success

at B2B Cloud Telephony Co

Agency job
via Unnati
5 - 7 yrs
₹15L - ₹18L / yr
Remote only
Skills
Customer Success
Customer Retention
Onboarding
Growth Hacking
Sales strategy
Team Management
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Manager - Customer Success, you will be responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
 
What you will do:
  • Leading the Customer Success function by training, engaging and developing your team
  • Managing the daily activities of Team Leads and below.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • Interacting with the Sales team to work on inter-departmental challenges

 

What you need to have:

  • Any UG / PG
  • A customer-focused mindset, putting the customer experience first in every action you take
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Has been in the leadership role of the similar profile from past 2-3 years
  • Experience working in a B2B SaaS organisation
  • Technically proficient
  • Excellent listening skills
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Extremely process-oriented
  • Experience leading, coachng, and empowering your team to do their best work
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Signdesk
Anandhu Krishna
Posted by Anandhu Krishna
Bengaluru (Bangalore)
2 - 4 yrs
₹6L - ₹12L / yr
skill iconFlutter
DART
SDK Knowledge

About the Role

We are seeking a highly skilled and experienced Flutter Developer to join our dynamic team. As a Flutter Developer, you will be responsible for developing and maintaining high-quality Flutter and Android applications. You will collaborate with cross-functional teams to design and implement new features, ensuring the performance, quality, and responsiveness of our applications. The ideal candidate will have a strong understanding of Flutter architecture, deployment, and SDK integration.


Responsibilities:


● Develop and maintain high-quality Flutter and Android applications.

● Collaborate with cross-functional teams to define, design, and ship new features.

● Identify and correct bottlenecks and fix bugs to ensure the performance, quality, and responsiveness of applications.

● Participate in code reviews and ensure adherence to best practices and coding standards.

● Work closely with UI/UX designers to implement designs and ensure a seamless user experience.

● Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

● Utilize third-party libraries and APIs effectively.

● Have a strong knowledge of RESTful APIs and mobile libraries for networking.

● Familiarity with cloud message APIs and push notifications.

● Write clean, maintainable, and well-documented code.

● Use version control systems such as Git effectively.

● Implement security best practices to protect user data and the app itself.

● Apply mobile app architecture patterns and state management solutions (e.g., Provider, Getx, Bloc, Cubit).

● Integrate SDKs and implement native solutions within Flutter applications.

● Publish applications on the Google Play Store


Requirement:


● Strong understanding of Flutter architecture, deployment, and SDK integration.

● Experience with cross-platform mobile development frameworks.

● Published applications on the Google Play Store.

● Proficiency in integrating SDKs and implementing native solutions within Flutter applications.

● Knowledge of RESTful APIs and mobile libraries for networking.

● Familiarity with cloud message APIs and push notifications.

● Ability to write clean, maintainable, and well-documented code.

● Familiarity with version control systems such as Git.

● Excellent problem-solving and analytical skills.

● Strong communication and teamwork skills.

● Ability to thrive in a fast-paced, dynamic work environment.


If you are passionate about mobile application development, have a keen eye for detail, and thrive in a collaborative team environment, we would love to hear from you. Join us in creating innovative and cutting-edge Flutter and Android applications that will make a difference in the

digital landscape.

Read more
mosaic wellness
mosaic wellness
Agency job
via Qrata by Revathi Satish
Mumbai
2 - 7 yrs
₹7L - ₹15L / yr
DevOps
skill iconJavascript
AWS Lambda
Role

We are looking for an experienced DevOps engineer that will help our team establish DevOps
practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices. This would be a hybrid role and the person would be expected to also do some application-level programming in their downtime.

Responsibilities

- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and
platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration
management tools with a goal to be able to re-provision environments at any point in
time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand based
auto scaling.
- Have on call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom
workflow.

Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a
sense of ownership and drive.
- Prior experience as a software developer in a couple of high level programming
languages.
- Extensive experience in any Javascript based framework since we will be deploying
services to NodeJS on AWS Lambda (Serverless)
- Extensive experience with web servers such as Nginx/Apache
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
Read more
RaRa Now
at RaRa Now
3 recruiters
N SHUBHANGINI
Posted by N SHUBHANGINI
Remote, JAKARTA (Indonesia)
3 - 7 yrs
₹10L - ₹15L / yr
Product Management
Problem solving
Product Lifecycle Management (PLM)
About RaRa Delivery

RaRa Delivery is revolutionizing e-commerce in Indonesia by moving all the deliveries to instant and same-day. We are making instant deliveries truly scalable and cost-effective by leveraging a differentiated operating model and real-time smart batching technology. We are already partnered with all the biggest players in Indonesia across product categories and are backed by investors like Sequoia Capital, East Ventures and 500 Startups.
About the role
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering to deliver quality winning products. It also includes working with sales, ops, marketing and finance to ensure productivity, revenue and customer satisfaction goals are met

Responsibilities
Identify user problems and provide solutions with product feature/improvements
Define and write product backlogs and drive prioritization within an agile team
Working closely with developers, designers, and other stakeholders to implement new products, features or improvements.
Evaluate the impact of the product/feature/improvements periodically
Act as an intermediary between operations, technical, and business to ensure all processes are in harmony
Communicate product plan and user feedback to all related stakeholders

Ideal Candidate Profile
Minimum 2 years’ experience working as Product Manager in a hyper growth startup
Able to breakdown complex problems into smaller use cases and solutions
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Excellent problem solving skills
Strong interpersonal skills to be able to communicate effectively with both external and internal customers.
Ability to speak and write in English and Bahasa and work in a multicultural environment
Possess empathy for our users
Have a genuine interest in logistics and technology
Read more
IndiaNIC Infotech Ltd
at IndiaNIC Infotech Ltd
1 recruiter
Shalu Chinai
Posted by Shalu Chinai
Ahmedabad
3 - 6 yrs
₹10L - ₹12L / yr
Manual testing
Software Testing (QA)
Agile testing
Magento
Drupal
  1. Must possess strong hands-on testing experience of e-commerce Applications and e-commerce platforms, preferably Magento, and Drupal.
  2. Sound Knowledge of test automation frameworks including designing, maintaining & improving Knowledge of Zephyr, Behat, and BackstopJS QA tools.
  3. Detailed knowledge of cross-platform testing and environments.
  4. Well-versed in Defect Tracking & Reporting
  5. Writing test scenarios and robust functional test cases based on the use case and requirements
  6. Solving complex problems; taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information.
  7. Analyzes test results and recommends corrective actions.
  8. Should have strong Analytical and Logical abilities.
  9. Good to Have Skills: Experience in Agile Scrum methodology or CSTE/CS QA/ISTQB certification
Read more
Coreway Solution
at Coreway Solution
1 recruiter
Kajal Nayee
Posted by Kajal Nayee
Ahmedabad
1 - 3 yrs
₹2L - ₹4L / yr
Graphic Designing
skill iconAdobe Illustrator
Adobe Photoshop
User Experience (UX) Design
skill iconHTML/CSS
+1 more

Coreway Solution is Urgently looking for Web Graphic designer for our International clients. We are Ahmedabad based Web agency, providing full-fledged Web/mobile solutions to clients from more than 20 countries. We want the great mind to join our team.

We don't just offer Job, but we offer Career.

Responsibilities:

  • Candidate will be responsible to design the web layouts and app screens for our customers and our products
  • Candidate will create different social media related posts
  • Candidate will be responsible to create prototype design for websites or apps
  • They will report directly to the creative head

Requirements:

  • Must have 1+ years of experience in Website layout designing (not html designing but web layout designing photoshop)
  • Should easily understand the needs of client based on few necessary inputs.
  • Should have deep understanding of psychology of design
  • Experience to Figma/Invision will be considered as plus point
  • Candidate should use creative angle while creating the user interfaces
  • Logo designing and illustrations will be considered as plus point
  • Should be crazy to learn trending UI/UX
Read more
UniAcco
at UniAcco
1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

Read more
Smart Owls
at Smart Owls
1 recruiter
Sarika Grover
Posted by Sarika Grover
Jalandhar
2 - 7 yrs
₹2.5L - ₹5L / yr
skill iconAndroid Development
skill iconiOS App Development
Analytical Skills
Problem solving
skill iconKotlin
  • Candidate Must be well versed with latest SDK versions, XCode, Objective C, Swift, UIKit, Cocoa etc.
  • Expertise in integrating web services (XML/ JSon etc.) with iPhone applications.
  • An experience in using Maps API, GPS services for iPhone/ iOS apps is required.
  • Experience with third-party libraries and APIs.
  • Working knowledge of the general mobile orientation, architectures, trends, and emerging technologies.
  • Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
  • To take care of build and release process (Adhoc releases, Final release).
  • Should have worked on cocoa touch, story board, core data, auto layout.
  • Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
  • Must have good analytical, debugging, App publishing and problem solving skills.
  • Self-starter having the ability to independently acquire the knowledge required in succeeding his job.
Read more
Text Mercato
at Text Mercato
5 recruiters
Chitra Prasad
Posted by Chitra Prasad
Bengaluru (Bangalore)
2 - 4 yrs
₹3L - ₹6L / yr
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress
Hi All, Greetings from Text Mercato...!!! Text Mercato is one of the few companies in the world working on a custom-built platform to deliver quality content efficiently at a competitive cost. With expertise in the field of content creation, it partners with 230+ Indian and international brands like L’Oréal, Amazon, Edgeverve, Myntra, Housing.com, RBS, MakeMyTrip, etc. To know more about our offerings please visit us at http://www.textmercato.com We are looking for Node js developers with 2 to 4 years of experience. Work location is bangalore Thanks, Chtra
Read more
Mintifi
at Mintifi
3 recruiters
Suchita Upadhyay
Posted by Suchita Upadhyay
Mumbai
1 - 3 yrs
₹3L - ₹7L / yr
PL/SQL
Zephyr OS
Software Testing (QA)
About Mintifi We are Mintifi, a Mumbai based fin-tech working on India's first data-driven supply chain financing platform. We are solving huge problem of inefficient and costly access to credit for millions of Indians distributors and retailers. We use hi-tech data driven and new-age credit models and IT solutions to solve this. We are founded by experienced entrepreneurs having experience in Investment Banking, SME Lending and Distributed Processing systems and building the businesses ground up. We have big ambitions and dreams of disrupting the supply chain lending landscape in India. In fact, we are already doing it from last 1 year. Yet, we have only scratched the surface of the problem and the underlying opportunity and that’s where the fun begins. If you want to part of exciting and challenging journey, love to solve complex problems, if finding the path amid uncertainties excites you, we are the place for you. Unique Opportunity As a fast-growing start-up, there will be tremendous growth opportunities. You can play crucial role in building the product. You will learn new technologies by working on them. Job Title: Quality Analyst Responsibilities We are looking for a Frontend Developer who can drive innovation, take ownership and deliver results. • Review and analyze system specifications • Collaborate with stakeholders to develop effective strategies and test plans • Execute test cases (manual or automated) and analyze results • Create logs to document testing phases and defects • Report bugs and errors to development teams • Help troubleshoot issues • Conduct post-release/ post-implementation testing • Work with cross-functional teams to ensure quality throughout the software development lifecycle Qualifications • Proven experience as a QA tester or similar role • Experience in project management and QA methodology • Familiarity with Agile frameworks and regression testing is a plus • Ability to document and troubleshoot errors • Working knowledge of test management software (e.g. qTest, Zephyr) and SQL • Excellent communication skills • Attention to detail • Analytical mind and problem-solving aptitude • BSc/BA in Computer Science, Engineering or a related field Compensation Best in the industry Job Location: Mumbai
Read more
Digital Ready
at Digital Ready
1 video
1 recruiter
Chiranjeevi Maddala
Posted by Chiranjeevi Maddala
Hyderabad
5 - 10 yrs
₹6L - ₹9L / yr
skill iconJavascript
skill iconHTML/CSS
skill iconAngular (2+)
skill iconBootstrap
skill iconReact.js
We are looking for an extremely talented UI Developer with proven experience to build the next generation UI Developers. A suitable candidate would spend his/her time over the weekends to train potential students at our institute in a highly practical way and make them excel in their career. We are looking for passionate people who can this opportunity and help us achieve our goal. Ideal Profile: 1) 5 - 10 Years of experience in building UI for web products 2) Strong knowledge and experience in Javascript, HTML/CSS, Angular JS, Bootstrap, React.js 3) Experience in training would be an advantage 4) Great communication skills 5) Patience
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos