Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Shubham Vishwakarma
Full Stack Developer - Averlon
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We’re expanding our product offerings and are looking for an experienced Product Manager to execute our product vision and strategy. The ideal candidate will spot gaps in our product, identify opportunities for innovation, and turn insights into impactful solutions. You’ll own the product lifecycle end-to-end—from strategy and ideation to launch and adoption—driving measurable business outcomes along the way. This postion is a high impact role working directly with the founders and engineering team to drive product and GTM execution. This is an in-office position based in Coimbatore.
Objectives of this Role
Lead product and business planning across cross-functional teams.
Analyze customer needs, market trends, and competitor offerings to shape product direction.
Translate requirements into clear product strategies, roadmaps, and execution plans.
Appraise new product ideas and define effective go-to-market strategies.
Maintain production timelines and align stakeholders across departments.
Responsibilities
Create & Implement Product Strategy
- Translate business strategy into actionable product strategy.
- Own and prioritize the product roadmap.
- Drive execution to deliver impactful products.
- Lead cross-functional alignment to get products to market.
- Plan and manage product launches.
- Contribute to product profitability and long-term commercial success.
Conduct Market & User Research
- Research market trends, competitors, and customer needs to inform product direction.
- Generate and validate ideas through data-driven analysis and stakeholder input.
- Continuously evaluate opportunities for differentiation.
Oversee Product Development & Design
- Guide product development with a focus on customer-centric design.
- Leverage customer and stakeholder feedback to refine features.
- Ensure seamless collaboration with design, engineering, and business teams.
Drive Communication & Stakeholder Alignment
- Clearly communicate strategy, priorities, and progress to all stakeholders.
- Align teams before major milestones (feature definition, pricing, launch, testing, post-launch review).
Lead Product Launches & Adoption
- Develop and implement go-to-market strategies.
- Partner with marketing, sales, and customer success to enable effective rollout.
- Leverage CRM, analytics, and project management tools to track impact.
Enable Training & Knowledge Sharing
- Create training resources, help pages, and customer-facing materials.
- Collaborate with engineering and customer success teams to ensure product adoption.
Required Skills & Qualifications
Proven experience in product management within a fast-paced environment.
Track record of overseeing the full product development lifecycle.
Strong ability to design and execute product marketing strategies.
Excellent communication skills—writing, presenting, and influencing across levels.
Preferred Skills & Qualifications
Bachelor’s degree (or equivalent) in product design, engineering, or related field.
Previous experience in software or web development.
Demonstrated success as a hands-on product developer before moving into management.
NodeJS (Node.js)
Python
Javascript
MongoDB1) Be open to learn new frameworks like Hapi.JS , Typescript , Nest.JS
2) Strong DB concepts , and hands on knowledge on MongoDB , REDIS
3) Experience working with micro-services will be a plus
4) Experience working with JWT and IAM systems will be a plus
5) Experience working with Postman , Swagger will be a plus
6) TDD knowledge is an advantage and also working with Unit Test code and familiar with test code coverage concepts.
7) Strong operating system knowledge is a plus with knowledge of how to manage threads.
8) Working experience with RabbitMQ , Kafka will be a plus
9) Strong knowledge of JS internals is a must.
10) Familiar with the Django REST API Framework.
11) Experience with the FAST API framework will be a plus
We need flexible employees for any technology
You can contact me on nine three one six one two zero one three two
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi
The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.
1. Team Management & Supervision
o Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.
o Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).
o Review ticket queues, ensure timely response/resolution, and minimize escalations.
2. Service Delivery Oversight
o Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).
o Monitor open tickets and proactively address delays or recurring issues.
o Take necessary action on recurring & repeat issue to fix the permanently.
o Conduct regular service quality reviews and corrective action planning.
3. Technical Assistance & Escalation Support
o Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.
o Guide the team in resolving complex issues and ensure user satisfaction.
o Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.
4. IT Asset Management Control
o Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:
o Properly tagged, recorded, and updated in the IT Asset Management Tool.
o Compliant with asset tracking and audit policies.
5. Process Implementation & Improvement
o Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.
o Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.
6. Software Licensing & Compliance
o Ensure awareness of software licensing policies and usage.
o Support the team in maintaining compliance with licensing limits and software audit readiness.
7. Team Motivation & Skill Development
o Motivate the team and maintain high morale and work discipline.
o Identify skill gaps and coordinate internal/external training to upskill the support team.
o Promote a culture of continuous improvement, accountability, and customer satisfaction.
8. Reporting & Communication
o Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.
o Conduct regular review meetings with internal IT stakeholders and vendor managers.
o Act as the first point of contact for escalations from business users and management.
Amazon Web Services (AWS)
Docker
Kubernetes- 2+ years work experience in a DevOps or similar role
- Knowledge of OO programming and concepts (Java, C++, C#, Python)
- A drive towards automating repetitive tasks (e.g., scripting via Bash, Python, etc)
- Fluency in one or more scripting languages such as Python or Ruby.
- Familiarity with Microservice-based architectures
- Practical experience with Docker containerization and clustering (Kubernetes/ECS)
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
- Experience with CI/CD tools Azure DevOps, AWS cloud formation, Lamda functions, Jenkins, and Ansible
- Experience with AWS, Azure, or another cloud PaaS provider.
- Solid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
- Proficiency with source control, continuous integration, and testing pipelines
- Effective communication skills
Job Responsibilities:
- Deploy and maintain critical applications on cloud-native microservices architecture.
- Implement automation, effective monitoring, and infrastructure-as-code.
- Deploy and maintain CI/CD pipelines across multiple environments.
- Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them.
- Analyze how customers are using the platform and help drive continuous improvement.
- Support and work alongside a cross-functional engineering team on the latest technologies.
- Iterate on best practices to increase the quality & velocity of deployments.
- Sustain and improve the process of knowledge sharing throughout the engineering team
- Identification and prioritization of technical debt that risks instability or creates wasteful operational toil.
- Own daily operational goals with the team.
NodeJS (Node.js)MongoDB
Express
HTML/CSS• Developing and maintaining all server-side network components.
• Creating database schemas that represent and support changing business processes thereby
ensuring optimal performance of the central database and responsiveness to front-end requests.
Integrating multiple data sources & databases in one system
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing & implementing low-latency & high-performance applications by writing testable,
reusable, and efficient code.
• Implementing User authentication and authorization between multiple systems, servers, and
environments
• Implementing effective security protocols, data protection measures, and storage solutions.
• Implementing automated testing platforms and unit tests. Running diagnostic tests, repairing
defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development
Desired Candidate Profile :-
• Strong proficiency with JavaScript & ES6
• Good Knowledge of Node.js and frameworks available for it such as Express, HapiJS, Mongoose,
Sequelize, etc.
• Good understanding of server-side templating languages such as Handlebars, EJS, etc
• Good knowledge of MongoDB, its limitation and workarounds, replica sets, sharding, clustering
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Understanding accessibility and security compliance
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and
optimizing output to match the specific platform
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of API testing tools, such as Postman
• Superb interpersonal, communication, and collaboration skills
• Exceptional analytical and problem-solving aptitude
Responsibilities
As an SDET at Jumio, the candidate is expected to develop and maintain automated functional, integration and load tests for web applications that ensure the quality of developed product features. They are supposed to be champions of quality and participate in developing and enhancing continuous delivery solutions. They are expected to participate
actively in agile development rhythms (scrum, kanban etc), be able to read / write good quality code. The role also requires some level of manual testing depending on project needs.
Required Qualifications
- Bachelor's Degree in Computer Science or related field and 3+ years relevant work experience.
- Experience in unit testing, acceptance testing, integration testing, system/end-to-end testing for Web applications / REST services
- Experience in Spring Framework is required
- Minimum 3 years experience with Java or Groovy or Python
- Ideally some experience with Spring Boot, Docker, Selenium, AWS
- Comfortable usage of UNIX-like operating system and basic bash scripting knowledge
- Spring Framework Knowledge
- Enjoy working in a self-organizing team environment
- Strong debugging, troubleshooting, and problem solving skills
- Think further than the solution appears to require
- Excellent analytical, conceptual and communications skills in spoken and written English
- Fast learner, high capacity for abstract thinking and structured approach to work plus a hands-on mentality and international mindset
- Strong knowledge of data structures, algorithms, distributed systems, and asynchronous architecture
- Strong understanding of system and application performance characteristics
- .Net or AngularJS knowledge
- Mobile Automation Testing, esp. Appium
- Machine Learning / Computer Vision knowledge
JavaJava
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Full Stack Developer - Averlon