Manager - Customer Success

Responsibilities:

• Plan and design Python-based microservices as per given requirements.
• Write scalable and efficient code while managing co-workers, juniors, and cross-team communication for timely delivery.
• Conduct code reviews and manage development deployments.
• Provide support for UAT and production deployments.
• Participate in client calls and handle grievances related to built services.
• Work in an Agile development environment, following best practices.
• Stay updated with the latest technology trends in software and hardware and be capable of working across multiple technologies.

Requirements:

Must-Have:

• Languages & Frameworks: Python, FastAPI, Django, familiarity with web frameworks for development.
• Databases: PostgreSQL (schema designing, CRUD operations, ORM), Elasticsearch (loading/unloading data, query building), Redis.
• Workflow Automation & Broker: Working knowledge of Apache Airflow and Kafka.
• Cloud & DevOps: AWS S3, EC2, Docker, Docker-Compose.
• Soft Skills: Strong communication skills (English, Hindi), ability to create flow diagrams, UML diagrams, and deliver technical presentations.
• Development Methodologies: Experience working in an Agile environment.

Good to Have:

• Languages & Frameworks: Java, Spring Boot.
• Databases: MongoDB.
• Cloud Services: AWS Lambda.
• AI/ML & Big Data:
• Experience with Machine Learning libraries and frameworks (TensorFlow, PyTorch, Keras).
• Strong understanding of Data Structures, Algorithms, and Software Engineering principles.
• Familiarity with Natural Language Processing (NLP) tools (SpaCy, NLTK, Hugging Face).
• Working knowledge of Spark with PySpark for big data processing.

This is a full-time on-site role located in Delhi, India for a Frappe Developer at MyMoneyMantra. As a Frappe Developer, you will be responsible for developing and customizing ERPNext applications using Frappe framework. Your day-to-day tasks will include designing, coding, testing, and deploying software applications, as well as collaborating with cross-functional teams to deliver high-quality solutions.

 Qualifications

1-Proficiency in ERPNext/ Frappe framework development

2-Experience in customizing ERPNext applications and modules

3-Strong knowledge of Python programming language

4-Understanding of web technologies such as HTML, CSS, and JavaScript

5-Ability to work collaboratively in a team environment and communicate effectively

We are seeking a highly skilled and experienced PowerApps Developer to join our team. As a PowerApps Developer, you will be responsible for designing, developing, and deploying custom applications using the Power Platform, including PowerApps, Power Automate, and Power BI. You will work closely with business stakeholders and subject matter experts to understand requirements and translate them into efficient and user-friendly solutions.

Responsibilities:

Design, develop, and deploy custom PowerApps solutions that meet business requirements.

Collaborate with business stakeholders to gather and analyze requirements, and translate them into functional specifications.

Build and customize canvas and model-driven PowerApps applications, including data modeling, form design, workflow automation, and integration with external systems.

Develop and implement Power Automate workflows to automate business processes and streamline operations.

Create and customize Power BI dashboards and reports for data visualization and analysis.

Collaborate with other developers, designers, and administrators to ensure seamless integration and optimal performance of PowerApps solutions.

Conduct thorough testing and debugging of PowerApps applications to ensure high quality and reliability.

Provide technical support and troubleshooting for PowerApps solutions, addressing issues and implementing necessary enhancements.

Stay up-to-date with the latest advancements and best practices in PowerApps development and leverage them to improve the overall application development process.

Document technical specifications, user guides, and other relevant documentation for developed solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

4-8 years of professional experience in software development, with at least 2 years of hands-on experience in PowerApps development.

Strong proficiency in building canvas and model-driven PowerApps applications, including configuring forms, views, and controls, creating custom connectors, and integrating with external data sources.

Experience in developing Power Automate workflows and designing process automation solutions.

Solid understanding of data modeling and relational databases, preferably with experience in Microsoft SQL Server or Azure SQL Database.

Proficiency in creating Power BI dashboards and reports for data visualization and analysis.

Familiarity with the Power Platform ecosystem, including Common Data Service (CDS), Power Apps portals, and Dataverse.

Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Proven ability to work on multiple projects simultaneously and deliver high-quality results within deadlines.

Microsoft certifications in Power Platform development (e.g., Power Apps + Dynamics 365 Developer Associate) are highly desirable.

Note: This job description is a general outline of the required duties, responsibilities, and qualifications of a PowerApps Developer. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional tasks may be assigned as needed.

AeroLeads is a fast-growing product-based startup with 200,000+ business users and a good number of paying customers including Inc 5000 companies. Companies like IBM have used us and now we are looking for a Content Writer who can help us grow even faster.                                                                                                                                                                                                                                                       What You Will Do

1. Research industry-related topics

2. Write clear marketing copy to promote our services

3. Prepare well-structured drafts using content management systems

4. Proofread and edit blog posts before publication

5. Submit work for input and approval

6. Coordinate with marketing and design teams to illustrate articles

7. Conduct simple keyword research and use SEO guidelines to increase web traffic

What you will get

• Freedom to make your decisions.

• Work on your own as we are a really small team.

• Flexible work timings.

• Competitive market salary.

We are looking to hire immediately.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

• must have experience in Java, Spring Boot, Microservices , Kafka, API
• Developing applications that demand high availability and concurrency.
• Good understanding of DevOps concepts and processes
• Ability to write structured and well documented code
• Good knowledge of working with third-party dependencies and debugging dependency conflicts.
• Knowledge of Unit Testing and Build tools.
• Team Leading & Mentoring for Senior Developers
• Retail domain experience is added advantage.

• Proficient with Laravel/CI/Node.JS/Yii
• Must have at least 1 year of experience
• Able to join office

• Initial Screening
• Telephonic Interview
• Machine Test
• HR Round

We are hiring for Angular Developer. Opportunity to make a difference, chance to work on cutting edge technology, flexible work hours, rewarding career, work from home option.

1. Minimum experience of 1 year and maximum 3 years in Angular 5+ version
2. Preference- If the candidate is full stack developer and has an additional skill
3. Position opened for immediate joiners (Maximum within 15 days of offer)