Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Subodh Popalwar
Software Engineer, Memorres
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Company Profile:
Tring is India's leading new-age digital platform connecting fans and celebrities digitally through various products like personalized video messages, live interactions, DM on Instagram, Personalized meet-ups and many more. Tring has a roster of more than 12,000+ celebrities from Bollywood, TV, sports, regional and international space, covering names like Shankar Mahadevan, Sharman Joshi, Shaan, Vivek Oberoi, Saina Nehwal, David Koechner, Enrique Arce, and many more.
Why should you join Tring?
Our goal: Changing the gifting experience in India, pioneering the celebrity world for the fans, with a simple goal to connect fans with their favorite celebrities, for one and all. We believe in gender equality. The young team of Tring is enthusiastic and passionate to take it to the next milestone.
Job Description
Position: Relationship Executive (Brand Executive) B2B
Roles and Responsibilities-
- Conduct regular meetings with potential leads to foster relationships, understand their needs, and tailor offerings to drive business growth.
- Collaborate with the Marketing Team to analyse, refine, and implement effective plans and strategies for the various brand requirements and business needs which would include Celebrity Management, Influencer Marketing, Productions and more.
- Build and nurture relationships with brands to explore collaboration opportunities, ensuring mutually beneficial partnerships and extending the reach and impact of Tring's services.
Maintain strong relationships with past clients, ensuring continuous engagement and generating additional business opportunities through effective relationship management and understanding their evolving requirements.
Docker
Kubernetes
Amazon Web Services (AWS)The candidate must have 2-3 years of experience in the domain. The responsibilities include:
● Deploying system on Linux-based environment using Docker
● Manage & maintain the production environment
● Deploy updates and fixes
● Provide Level 1 technical support
● Build tools to reduce occurrences of errors and improve customer experience
● Develop software to integrate with internal back-end systems
● Perform root cause analysis for production errors
● Investigate and resolve technical issues
● Develop scripts to automate visualization
● Design procedures for system troubleshooting and maintenance
● Experience working on Linux-based infrastructure
● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)
● Configuration and managing databases such as Mongo
● Excellent troubleshooting
● Experience of working with AWS/Azure/GCP
● Working knowledge of various tools, open-source technologies, and cloud services
● Awareness of critical concepts in DevOps and Agile principles
● Experience of CI/CD Pipeline
We are currently partnering with one of our portfolio companies (seed staged) to hire a UX Designer. So if you are someone who wants to partner with a founder and help build the company bottoms up, this might be the right role for you.
Responsibilities
- Ensure that established design standards are consistently and appropriately applied within design work
- Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
- Develop, present, and take feedback, and iterations for the final user experience.
- Must be open to doing multiple iterations.
Qualifications
- Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
- 1-4 years of experience in design
- Proficient in visual design and wireframing tools
- Must have experience in a product-based company.
Benefits
- Work with a team who build scalable products in past(100M+ user products).
- Be part of an early team and grow fastest with the company and take pride in building scalable products.
- Work-life balance and startup culture at the same time.
Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
Be actively involved in SEO efforts (keyword, image optimization etc.)
Prepare online newsletters and promotional emails and organize their distribution through various channels
Provide creative ideas for content marketing and update website
Collaborate with designers to improve user experience
Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics,WebTrends etc.)
Acquire insight in online marketing trends and keep strategies up-to-date
Maintain partnerships with media agencies and vendor.
1. Research, Study, and Implement digital marketing strategies and create a roadmap for paid and unpaid marketing platforms to meet the objectives and goals of the start-up company.
2. Plan, develop and schedule organic and paid social media campaigns. Manage paid campaigns - AdWords, Facebook/Instagram, Email campaigns, etc.
3. Manage the company’s digital online platforms like Facebook, Instagram, and other relevant channels. Ensure content/specification/business changes are updated on all these platforms.
4. Online reputation and brand awareness management and making the relevant reports and comparison metrics.
5. Measure the performance of digital marketing efforts using various Web analytics tools (Google Analytics, Heap Analytics, etc.)
6. Be actively involved in SEO efforts (keyword, image optimization, etc.)
7. Monitor metrics for measuring product/brand awareness/lead generation through digital medium and monitor these metrics on a timely basis.
8. Creative content creator. Ability to create diverse content (website content, social media content updates, blogs, etc.) and develop a content planner, ensuring the effectiveness of the content.
9. Keep updated on new social media sites, web technologies, and digital marketing trends; implement these technologies in developing campaigns and update current campaigns to include further information.
10. Being a social listener and keeping track of public mentions, engaging with relevant content/people/organizations, responding to valid comments, and ensuring participation/involvement in mission-critical topics/discussions across social media.
11. Boost start-up’s growth on socials (Instagram/Facebook/LinkedIn) using different growth hacking strategies.
12. Top-notch problem-solving skills and pivotal to achieving better results.
13. Ability to work independently.
14. Good presentation and customer-facing skills.
15. Excellent organizational and time management skills.
16. Should be familiar with start-up culture and be comfortable working with an early- stage start-up.
NextJs (Next.js)
React.jsWe are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. You must have experience developing and designing amazing UI screens.
This person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong ReactJS experience
- Strong experience in Next JS and Typescript
- Understanding of APIs, pagination, searching, sorting
- Creating high performance UI etc.
- Troubleshooting/debugging experience
- Experience with SQL and NOSQL databases
- Strong communication skills
Experience:
- Min 3 year experience
- Not more than 7 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
React.js
Javascript
Redux/FluxOverview
We are looking for a Senior JavaScript developer who is well versed with React and TypeScript. 2-5 years experience mandatory! We look for individuals with a deep knowledge of JavaScript, CSS, and HTML, who are not only comfortable in writing custom JavaScript but also know when to apply off-the-shelf solutions to a problem. Individuals who do well on this team are self-motivated engineers with a passion for user experience & innovation. We currently work with TypeScript, React, GraphQL, and Node.js, however the ability to adapt with changing technology is an important quality that we are looking for. Responsibilities Developing new user-facing features using TypeScript/React.js Building reusable components and front-end libraries for future use Translating designs and wireframes into high quality code Optimising components for maximum performance across a vast array of web-capable devices and browsers API integrations Skills Thorough understanding of Typescript & React.js and its core principles Experience with popular React.js workflows (such as Redux) Familiarity with newer specifications of EcmaScript Experience with data structure libraries (e.g., Immutable.js) Knowledge of isomorphic React is a plus Familiarity with GraphQL/RESTful APIs Knowledge of modern authorization mechanisms, such as JSON Web Token Experience with common front-end development tools such as Babel, Webpack, NPM, Yarn etc. WebRTC knowledge is a plus.
Data Analytics- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
- Minimum 2+ years of experience as an Analyst role preferred.
- Highly proficient in Microsoft Office and Windows based applications.
- SQL AND Excel Knowledge and Hands-on experience is a must.
- Demonstrated Analytical ability, results-oriented environment with external customer interaction.
- Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly.
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
Preferred Qualifications
- Experience with E-Commerce, Retail and Business Analytics would be an advantage.
- Understanding of data warehousing, data modeling concept and building new DW tables
- Advanced SQL skills, fluent in R and/or Python, advanced Microsoft Office skills, particularly Excel and analytical platforms
.NET
jQueryJob Title / Skill: Dot Net Developer (Software Engineer)
Work Location: Noida
Notice Period: Early Joiner
Experience: 7-10 Years
Job Responsibilities:
- Dot Net developer.
- Experience in Webservice (WCF, Rest, Web API).
- Experience working with SQL, JavaScript, Jquery, OOPS.
Enclosed are further more details:
- Location-Noida-142
- Comfortable for 2 years’ service agreement.
- 60 % throughout in academics ( Must have 60 % above in graduation, If someone have 55 to 60 % in 10th or 12th ( Only one of them) will be considerable.
- Transportation- Not available.
- Job Timings- 01:00 PM to 10:00 PM.
- Should have good comm skills.
- Notice Period- Immediate or max 30 days.
Interview process:- HR Call ( Initial validation) , T-con Interview , Machine Test, Final Managerial round.
Service agreement as within the tenure you will be trained in new technologies within your current role.
Candidate should have their personal Laptop for further interview process.
Laravel
PHP
CodeIgniter
GitTrentium Solution is looking for a passionate PHP Laravel developer who will bring an energetic and creative approach to work to create a robust and scalable web architecture. Join our team of highly talented individuals to create and work on that next big thing.
Key Responsibilities
- Design and implement high performance server side application solutions for the targeted domain.
- Develop integrated solutions between the product server side components and customer systems.
- Participate in the full life-cycle development process from software definition, through design, development, test (Unit & Integration), release and maintenance.
- Developing JSON, REST and SOAP APIs/web services.
- Code review and code management on versioning control system.
- Document the development process, architecture, and standard components
- Collaborate with different teams
- Mentor team members
- Keep abreast of new trends and best practices in web development
Requirements
- In depth knowledge of object-oriented PHP and Laravel Framework
- Must have previous experience in development of high-end web applications in PHP, MYSQL and AJAX
- Previously built applications/websites in MVC frameworks, especially CodeIgniter
- Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Strong knowledge of JavaScript and JavaScript frameworks, preferably jQuery
- Proficient understanding of code versioning tools, such as Git, Bitbucket
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Familiarity with limitations of PHP as a platform and its workarounds
- Strong knowledge of coding best practices, server deployment and troubleshooting
Job Type: Full-time
Experience:
Laravel: 1 year (Required)
PHP: 1 year (Required)
Location: Ahmedabad, Gujarat (Preferred)
Language: English (Required)
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Software Engineer, Memorres