Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)Full Stack Developer (3+ Years Experience)
Location: Chennai - Work From Office
Job Type: Full-time
About the Role:
We are looking for a highly skilled Full Stack Developer with 3+ years of experience in designing, developing, and maintaining scalable web applications. The ideal candidate should have expertise in Node.js, TypeScript, NestJS, Angular, and databases like MongoDB, DynamoDB, and RDBMS. You will be working on building robust REST APIs, implementing various authentication methods (Cookies, JWT, OAuth, etc.), and deploying applications in AWS & GCP cloud environments using serverless technologies.
Key Responsibilities:
● Develop and maintain scalable backend services using Node.js, TypeScript, and NestJS.
● Design and implement frontend applications using Angular.
● Build and optimize RESTful APIs for high-performance web applications.
● Work with databases (MongoDB, DynamoDB, and RDBMS) to store and retrieve application data efficiently.
● Implement authentication and authorization mechanisms such as JWT, cookies, and OAuth.
● Deploy and manage applications on AWS (Lambda, API Gateway, S3, DynamoDB, IAM, Cognito, etc.) and GCP Cloud Functions.
● Ensure code quality with unit testing, integration testing, and CI/CD pipelines.
● Work on serverless architectures to optimize performance and scalability.
● Collaborate with cross-functional teams to define and develop new features.
● Troubleshoot and debug application issues in both development and production environments.
Required Skills & Qualifications:
● 3+ years of experience as a Full Stack Developer.
● Strong knowledge of Node.js, TypeScript, and NestJS.
● Experience with Angular (Angular 10+ preferred).
● Hands-on experience with MongoDB, DynamoDB, and RDBMS (e.g., PostgreSQL, MySQL).
● Expertise in REST API development and API security best practices.
● Experience with authentication methods (JWT, OAuth, Session Cookies).
● Proficiency in AWS (Lambda, API Gateway, S3, DynamoDB, IAM, Cognito, etc.) and/or GCP Cloud Functions.
● Familiarity with serverless development and microservices architecture.
● Strong knowledge of CI/CD pipelines and automated deployment strategies.
● Understanding of software development best practices, version control (Git), and
Agile methodologies.
Nice to Have:
● Experience with Kubernetes and containerized applications (Docker).
● Understanding of WebSockets and real-time applications.
Benefits:
● Competitive salary based on experience.
● Flexible working hours.
● Learning and development opportunities.
● Collaborative and growth-oriented team environment
Python
Javascript
React.js
Angular (2+)
AngularJS (1.x)What you'll do :
- Work closely with product managers and engineers to design, implement, test, and continually improve scalable frontend and backend services.
- Develop products using agile methods and tools.
- Develop commercial-grade software that is user-friendly and suitable for a global audience.
- Plan, create, and execute (manual and automated) tests.
- Be involved and participate in the overall application lifecycle.
- Building reusable code and libraries for future use.
- Staying up to date with current technologies and providing insights on cutting-edge software approaches, architectures, and vendors.
- Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are considered when architecting solutions.
Skills you bring to the table:
- 3+ years of relevant experience.
- Fluency in any one of JavaScript, TypeScript, or Python.
- Should have built large scalable enterprise applications from scratch.
- Strong experience in architectural patterns, High-level designs.
- Experience in NoSQL and SQL DBs.
- Have a knack for launching and iterating on products quickly with quality and efficiency.
- Strong problem-solving skills.
- Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment.
- Hands-on, self-starter, capable of working independently.
- True love for technology and what you do.
- Maniacal attention to detail.
Data Science
Machine Learning (ML)PythonData Scientist-
We are looking for an experienced Data Scientists to join our engineering team and
help us enhance our mobile application with data. In this role, we're looking for
people who are passionate about developing ML/AI in various domains that solves
enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering
problems.
As one of the earliest members in engineering, you will have the flexibility to design
the models and architecture from ground up. As any early-stage start-up, we expect
you to be comfortable wearing various hats, and be proactive contributor in building
something truly remarkable.
Responsibilities
Researches, develops and maintains machine learning and statistical models for
business requirements
Work across the spectrum of statistical modelling including supervised,
unsupervised, & deep learning techniques to apply the right level of solution to
the right problem Coordinate with different functional teams to monitor outcomes and refine/
improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation
Identify unexplored data opportunities for the business to unlock and maximize
the potential of digital data within the organization
Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data
Qualifications
3+ years of experience solving complex business problems using machine
learning.
Fluency in programming languages such as Python, NLP and Bert, is a must
Strong analytical and critical thinking skills
Experience in building production quality models using state-of-the-art technologies
Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is
desirable Ability to collaborate on projects and work independently when required.
Previous experience in Fintech/payments domain is a bonus
You should have Bachelor’s or Master’s degree in Computer Science, Statistics
or Mathematics or another quantitative field from a top tier Institute
JavaAngularJS (1.x)Javascript Bachelor's degree in computer science or any other equivalent degree.
Strong knowledge of and experience with object-oriented methodologies, enterprise application
architectures and design pattern, use of automated testing frameworks
Handy with VisualStudio Code, Intellij, PgAdmin, Docker, and Postman.
Experience with RestAPI and websockets.
Experience of 1+ years in Angular and JavaScript. Vue and React are a plus.
Experience developing in Java at least 1.5 years.
Experience with relational database management systems, (at least PostgreSQL and MsSQL).
Nonrelational database engines is a plus & ability to write well-documented, clean Javascript code
HTML/CSS
PHPJavascriptEligibility Criteria:
- Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Experience with complete eCommerce lifecycle development.
- Understanding of modern UI/UX trends.
- Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
- Integration of Magento to SAP or similar ERP systems
What you will do:
- Planning and executing product marketing initiatives for the company's sellers
- Designing and improving acquisition, retention and referral journeys for sellers, across various products and services
- Conducting regular competitive analysis and identifying new possibilities to create seller-centric products
- Understanding conversion rate optimization principles and applying them to any revenue lines
- Developing understanding of consumer behavior and creating/ refining customer personas
- Keeping a track of marketing spend and revenue metrics across product lines and ensuring these are in sync with the overall business targets
What you need to have:
- Engg. from IITs, BITS Pilani, NITs or MBA from Tier 1 or Tier 2 Business schools
- 1-2 years of growth marketing experience is an advantage
- User-first mindset: you believe in gathering regular feedback from end users to improve business outcomes
- A zeal for quick execution and scale up
- Knowledge of tools (preferred but not necessary): Google Analytics, CRM, Power BI, MS Excel
- Ability to slice and dice data
- Extreme ownership
- Ability to speak your mind respectfully with fearless conviction
- A positive, can-do attitude
- Excellent problem-solving skills with deep attention to detail
Java
MongoDB2. Responsible for doing customer API integrations and other integrations required to onboard new e-commerce marketplaces, logistic providers, ERP and accounting systems. 3. Responsible to write code for API integrations, perform debugging tasks, do application tests, do configuration and code reviews to ensure the product is satisfactory.
The candidate would provide the firms SASS platform with ongoing technical support. This support includes responding to customer issues, providing updated software that solves bug issues, and working with the customer service team.
2. Develop a sustainable talent acquisition and hiring plans and strategies.
3. Perform analysis of hiring needs and provide employee hiring forecast.
4. Use different sourcing methods for hard-to-fill roles.
5. Source and find candidates qualified for open positions.
6. Reviews employment applications and background check reports.
7. Design, plan and execute selection processes (conduct interviews and screening calls, administer tests etc. ).
8. Follow up on interview process status and update records in internal database.
9. Plan procedures for improving the candidate experience.
10. Design, plan and execute employer branding activities.
Our client is a digital marketing consultancy, services and training company. As digital marketing partners, they help businesses leverage the online space, through effective and profitable online marketing strategies, through various internet marketing techniques. Their team includes professionals who are experts of this field and have experience of carrying out successful campaigns for SMB and MNCs across North America, Europe, Asia Pacific and India. They focus on providing quality training and high impact consultancy on Digital Marketing.
The company co-founded by two Ex-Googlers, has currently launched India's first digital marketing simulation tool, allowing students and professionals to get hands-on experience in all major global search platforms like Google, Bing, Yahoo etc. by playing with virtual money and learning the real time optimization for higher conversion rate and better ROI.
- Performing research and data analysis in coordination with the client business needs and optimising website content accordingly.
- Providing SEO analysis of websites and web pages.
- Performing research and analysis on competitor ranking positions.
- Providing recommendations and strategies for content development in coordination with SEO goals.
- Implementing link building campaigns in coordination with client SEO goals.
- Assisting in preparing content strategies for posting in different platforms
- Establishing partnerships at scale for link building
- Monitoring client Analytics Dashboard and prepare reports for clients in easy to understand format.
- Working closely with technical team to meet client goals.
- Tracking and evaluating SEO performance of clients across all major search engines.
- Keeping abreast with latest trends in SEO as well as new marketing tools entering
- Maintaining quality standards of work output of SEO technical and content team.
What you need to have:
- 4 to 6 years previous experience in SEO, Digital marketing
- Experience in various SEO techniques and tools
- Excellent written and verbal communication skills
- Ability to identify and resolve problems
- Ability to organize, manage, and prioritize tasks.
- Proficient computer skills, including Microsoft Office Suite
PHPReact.jsJob Summary
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
- Minimum experience should be 5 years.
- Strong knowledge of PHP frameworks (such as OpenCart, Zend)
- Advance understanding of front-end technologies, such as JavaScript & JS based frameworks like jquery.
- Understanding of MVC design patterns.
- Good hands on in integrating payment API's and CRM software development.
- Preference for experience on rest API's.
- Proficient understanding of code versioning tools, such as Git.
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Full Stack Developer - Averlon