Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
PHP
HTML/CSS
|
FigmaGraphic Designer – Eklavya Analytics
📍 Location: Remote
🕒 Employment Type: INTERNSHIP
About Eklavya Analytics:
Eklavya Analytics is on a mission to make data-driven insights accessible to businesses and individuals. We specialize in analytics, technology, and intuitive design to create impactful digital experiences.
We’re looking for a Graphic Designer to join our growing team—someone who can bring our ideas to life through visually stunning and engaging designs.
🔹 Responsibilities:
- Design engaging graphics for social media, marketing campaigns, websites, and branding materials.
- Create visually appealing infographics, UI elements, illustrations, and motion graphics when needed.
- Develop and maintain brand identity guidelines to ensure consistency across all platforms.
- Work closely with the marketing and product teams to conceptualize and execute designs that align with our business goals.
- Enhance user experience through intuitive visual elements across digital products.
- Stay updated with the latest design trends, tools, and best practices.
🔹 Requirements:
✅ Experience: 0-1 years in graphic design
✅ Portfolio: Strong portfolio showcasing branding, digital, and marketing designs
✅ Tools: Proficiency in Adobe Photoshop, Illustrator, Figma, or Canva
✅ Creativity: Ability to conceptualize ideas and bring them to life visually
✅ Attention to Detail: Strong typography, color theory, and layout skills
✅ Collaboration: Ability to work with cross-functional teams and take feedback constructively
🚀 Why Join Us?
✔ Creative Freedom: Work on exciting projects that challenge your design skills.
✔ Growth & Learning: Opportunities to learn and experiment with the latest design trends.
✔ Flexible Work: Remote-first culture
✔ Impactful Work: Your designs will directly shape our brand and user experience.
HTML/CSS
JavascriptAbout the job
We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.
Eligibility
Access to a PC or Laptop with a reliable internet connection.
Good understanding of the English language.
Any graduate with a desire to become a web developer. Freshers are welcome.
Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.
Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.
Responsibilities
Creating new websites from scratch.
Redesigning and rebuilding existing websites.
Creating sitemaps and designing wireframes.
Collaborating with teams and managing workspaces.
Creating effective content to ensure user engagement.
Working on Front-End development to create interactive User Interfaces (UI).
Building easy navigation for a solid User Experience (UX).
Working on Back-End development to ensure fast and error-free website performance.
Benefits
Internship Certificate
Letter of Recommendation
Performance-Based Stipend
Part-time work from home (2-3 hours per day)
5 days a week, fully flexible shift
.NET
C#- Manage different versions of complicate code and distribute them to different teams in the organization utilizing TFS.
- Develop an ASP.Net application to input and manage a production schedule, production statistical analysis and trend reporting.
- Create routines for importing data utilizing XML, CSV and comma delimitate files.
- Filter and cleanse OLTP data with complex store procedures and SSIS packages in the staging area.
- Develop a dimensional database and OLAP cube using SSAS for analysis, maintenance and good customer service.
- Involve in development and implementation of SSIS, SSRS and SSAS application solutions for various business units across the organization.
- Extract the data from XML and load it to dimensional model.
- Maintain SQL scripts, indexes, complex queries for data analysis and extraction.
- Create advanced reports like dashboard and scoreboard using SharePoint and power pivot for better presentation of data.
- Create cubes in SSAS reports which require complex calculations such as calculation of the premium for a particular policy.
- Create SharePoint sub sites, lists, libraries, folders and apply site permissions according to the given requirement.
- Work with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.
- Develop T-SQL functions and store procedures to support complex business requirements.
- Create and configure an OLTP replication database for disaster recovery purpose.
- Designed/Implemented/Maintain OLAP servers and processes to replicate production data to the server.
XMLJob Description
Name of requirement: Senior Engineer – Hyperion Support/Development
Experience level: 6 - 9 years
Reporting: Hyperion Cloud
Notice period: 15 days or less
Position Overview
Oracle Hyperion Engineer with good experience in working with Oracle EPM Suite of products
Skills
Must have 2 projects end-to-end implementation experience on Hyperion EPBCS
At least one end-to-end implementation experience in Hyperion Financial Management, F
DMEE and ODI
EPM Cloud experience with EPBCS is a must. FCCS will be desirable
EPM automate is a must
Experience in both development and support projects
Experience in both classic and EPMA applications
Experience in block storage and aggregate storage applications
Extensive knowledge in SQL query/coding
Experience in Calculation scripts/business rules
Extensive knowledge in MAXL scripts and Shell commands, EPM automate
Experience in Python scripting is a value addition
Should have exposure to functional knowledge
Experience in migration from on-prem to EPM Cloud applications is a value addition
Experience in optimization and performance tuning of Essbase applications
Knowledge in DRM is added advantage
Experience in preparing test cases and test scenarios
Experience in preparing functional design and technical design documents
Experience in Smart View/XMLA connections
7+ years of experience in Hyperion out of which
- EPM cloud- 2yrs
- E2E Implementation- 2 minimum,
- EPBCS: 1+ year minimum
-FCCS: 1-year minimum
- Support – 2-3 projects
Other Requirements
Willing to work in night shift every day.
Fine for Shift of 7: 30 PM to 4: 30 AM
Qualification and Requirements
BE or ME in any Engineering discipline from a reputed college
Skills
HYPERION EPM, HYPERION FINANCIAL REPORTING, oracle EPM, EPBCS, ODI, EPM, FCCS, DMEE, EPMA, SQL, PYTHON SCRIPTING, MAXL, MIGRATION, OPTIMIZATION, DRM, XMLA, smart view, IMPLEMENTATION
Java
Spring Boot- Develop creative solutions and write technical design based on the requirements.
- Work closely with peer teams to ensure that applications are written to allow for overall system performance.
- Assist in tuning and optimization.
- Develop and execute unit tests for product components.
- Perform peer code reviews and provide feedback.
- Promote high quality, scalability, and timely completion of projects.
- Apply agile approach to coordinate development and determine project scope and limitations.
- Bachelor degree in Engineering, CS or equivalent experience
- Development in Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database
- Development of scalable core-java applications, Web Applications and Web Services
- OOP concepts
- Data Structures, algorithms and their applications
- Strong problem-solving skills
- Experience in building microservices
- Strong experience with Spring Boot stack (spring cloud, spring-data)
- Extensive experience in developing and consuming REST APIs
- Experience in Kafka distributed messaging
- Hands-on experience in Redis, Apache Ignite, Hazelcast
- Strong experience in RDMS and NoSQL databases Mongo
- Experience in using Elastic Search
- Experience in profiling applications
- Strong analytical skills and general logical reasoning
- Excellent written and verbal communication skills.
- Good understanding of Software development life cycle (SDLC)
- Basic SQL queries
.NET• Should have 5+ years of work experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above.
• Strong analytical skills to understand a given requirement and provide work estimates.
• Strong Object-Oriented Programming knowledge.
• Strong experience with Static Code Analyzers like Fortify.
• Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor based engines.
• Strong debugging skills using .net front end and backend.
• Strong coding experience and thorough understanding of programming languages such as C#, VB.NET, ASP.Net, ADO.Net, JQuery, JavaScript, Traditional Web Services, WCF, Web API and other Scripting languages such as pythons.
• Strong working knowledge on various design patterns such as MVC, MVVM, DDD, Repository Pattern and any custom/hybrid framework as designed by the Architects.
• Should have a strong working knowledge of Azure DevOps.
• Strong knowledge and understanding of data sharing medium using JSON, XML and other media types.
• Strong knowledge on Entity Framework (6 and above) and other ORM such as Dapper.
• Strong knowledge and programming skills in Database such SQL SERVER, Oracle, My SQL and SQL Express. Additionally, nice to know-how knowledge in MS ACCESS.
• Strong knowledge and coding experience in REST based web services and service-oriented design patterns using WCF and other API’s.
• Should have used IDE such as Visual Studio and Visual Studio Code for Front-end development.
• 1+ years of building SPA web solutions using Angular 6/7/8 , BackBone, Bootstrap
• 5+ years building HTML5 complaint pages
• 3+ years of experience using TypeScript
• 3+ years of writing automated testing using Jamine or others
Day to Day job Duties: (what this person will do on a daily/weekly basis)
• Co-ordinate/mentor other Junior developers on a day to day basis.
• Understand the use cases/User Story, code and develop on a designed platform/pattern.
• Strict adherence to coding standards.
• Participate self-code review/peer reviews and correct errors wherever applicable before checking in the final code into the Branch/code repo.
• Create code documentations wherever applicable and as set guidelines by the team.
• Create and perform Unit Tests wherever applicable as set guidelines by the team.
• Provide feedback and assist in estimation planning.
• Merge code branches as and when required.
• Create and publish release documentations and application deployments as and when requested.
• Report out statuses to the leads onshore daily during the Stand-up calls.
• Additionally, update efforts on a given work item on everyday basis.
• Provide true estimates on work assigned prior development. Also ask questions/provide comments on User Stories/work items assigned.
• Be a team player and flexible towards availability in case of any urgent issues that need immediate attention.
• Plan out vacations in advance (min. 2 weeks of adv. Notice).
Nice to have(not a must) experience, skills
• Good understanding of Service Workers.
• Prior coding experience using FORTRAN.
• Experience on 3rd party tools like Spire.Pdf, PDF.Js.
• Knowledge of Rapid application development framework like DevExpress, Code on Time, HighCharts.
• Knowledge of code clean up tools like CodeMaid.
• Knowledge of Power BI and O365 Suites of applications.
• knowledge of SQL Data tools like SSIS and SSRS.
Javascript
React.jsExperience: 7 to 11 years
Responsibilities
- Architect web applications keeping in mind speed, performance, and maintainability
- Develop new user-facing features
- Build reusable code, components, and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Obsesses over web performance and speed
- Collaborate with other team members and stakeholders
- Plan, write and maintain testable code and components
- Write meaningful unit and e2e tests
- Implement CI/CD for front end web applications
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3, and JS (ES6 preferred)
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of one or more javascript frameworks
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools
- Proficient understanding in any one testing frameworks
- Proficient understanding of website security and web memory management
JavaProduct Support Engineer (L1 Support) – Immediate Requirement.
Key skills
- 1-3 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate the end users.
- Sound knowledge on Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with Development team and manage the progress of cases.
- Should be able to cope up with high pressure work environment.
- Work model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- Preferred male applicants only
HTML/CSSJavascript
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon