Manager - Customer Success

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

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Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

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Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

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Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

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Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

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Mandatory (Company) -B2B SaaS Product companies

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Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

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Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

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Mandatory (Education): Engineering graduate

• Job Profile: Collections Executive (DRA Certified)
• Job Location: Bangalore
• Job Mode: Work From Office 
• Salary:  ​​26K CTC per month
• Job Role: We are looking for an experienced Collections Executive to join our team. The ideal candidate should possess a strong background in collections, with at least 1 year of experience, and must have a valid Debt Recovery Agent (DRA) certification.
• Language: English & South language
• Key Responsibilities:
• Contact customers to follow up on outstanding payments.
• Negotiate payment terms and ensure timely collections.
• Maintain accurate records of communication and payment status.
• Resolve customer disputes or queries regarding payments in a professional manner.
• Prepare and submit daily/weekly/monthly reports on collection activities.
• Achieve individual and team collection targets.
• Eligibility Criteria:
• Minimum 1 year of experience in collections.
• Must have a valid DRA certification (mandatory).
• Graduate candidates are welcome.
• Good communication and negotiation skills.
• Strong ability to handle challenging situations professionally.
• No freshers will be considered for this role.
• Competitive salary package of 26K CTC per month.
• Opportunity to work in a fast-paced environment.

A collaborative and supportive team culture.

Job Title: Sr. Sales & Marketing Executive

Introduction: The upcoming years are going to be filled with exciting new developments at Organization, and we are looking for exceptional people to make the Organization of tomorrow beautiful, usable and inventive. Working from our Mumbai [Head Office], you will be part of a small and rapidly growing team. You will spend your days at Purple Tuche performing tasks such as calling clients, fixing appointments, meeting clients, and converting leads into sales. At Organization, we are passionate about what we do. We look for strong-minded people with a clear vision who will do whatever it takes to get the job done. Significant professional experience is preferred.

Job Profile: Area of operation: Sr. Sales & Marketing Executive

Job Responsibilities:

● Creating relationships with potential and existing clients via networking, calls, emails and in-person meetings.

● Building and sustaining long-lasting relationships with existing and potential clients.

● Researching potential clients' products or services and determining the geographic location of most of their target customers.

● Meet with potential clients to present company offerings and proposals and address their concerns.

● Assisting the marketing team in the preparation of media kits and promotional plans.

● Attending networking meetings, sales meetings, trade shows, exhibitions and workshops as required.

● Generate a sales funnel for the company’s various offerings.

● Convincing clients to purchase company products and services by communicating the benefits.

● Generating leads and efficiently keeping in regular contact with existing prospects.

● Understanding and keeping up-to-date with constant developments in the communications industry and agency market.

● Identifying areas for expansion and development.

● Create weekly/monthly forecasts on revenue/target management and end-of-month revenue and market performance reports.

● Delivering against these targets to ensure revenue expectations are met.

● Maximising networking opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts.

● Maintaining Client Database from all available sources.

● Make sure that monthly, quarterly and annual sales targets are met.

Key Skills /Requirements:

● Minimum 3+ years experience in the field of Sales & Marketing of Media / Agency / IT Background (face-to-face experience imperative; experience within the Agency sales preferred)

● Educated to degree level or equivalent

● Self-starter who is target-driven and self-motivated and must be comfortable in a target-oriented environment.

● Excellent communication and presentation skills (telephone, written and face-to-face)

● Consultative sales skills: our audience is made up of agencies/media owners and requires a balance of soft sell approach and hard sell closure

● Excellent time management, an individual who thrives on working autonomously

● Experience working in IT sales with a bit of technical knowledge and understanding of and passion for the industry.

● The ideal candidate will be determined, outgoing, positive, articulate and diplomatic.

Experience: Min. 3 years+ (Fresher’s strictly don’t apply)

Candidates Preferred: Male & Female - mandatory in the media, events, and advertising.

Working Hrs. 10.00 a.m. to 7.00 p.m. [Monday – Friday][Alternate Saturdays] 

If interested Candidate apply through link:- https://tiny.cc/NGtalent  

Job Description: 

Machine Learning / AI Engineer (with 3+ years of experience)

We are seeking a highly skilled and passionate Machine Learning / AI Engineer to join our newly established data science practice area. In this role, you will primarily focus on working with Large Language Models (LLMs) and contribute to building generative AI applications. This position offers an exciting opportunity to shape the future of AI technology while charting an interesting career path within our organization.

Responsibilities:

1. Develop and implement machine learning models: Utilize your expertise in machine learning and artificial intelligence to design, develop, and deploy cutting-edge models, with a particular emphasis on Large Language Models (LLMs). Apply your knowledge to solve complex problems and optimize performance.

2. Building generative AI applications: Collaborate with cross-functional teams to conceptualize, design, and build innovative generative AI applications. Work on projects that push the boundaries of AI technology and deliver impactful solutions to real-world problems.

3. Data preprocessing and analysis: Collect, clean, and preprocess large volumes of data for training and evaluation purposes. Conduct exploratory data analysis to gain insights and identify patterns that can enhance the performance of AI models.

4. Model training and evaluation: Develop robust training pipelines for machine learning models, incorporating best practices in model selection, feature engineering, and hyperparameter tuning. Evaluate model performance using appropriate metrics and iterate on the models to improve accuracy and efficiency.

5. Research and stay up to date: Keep abreast of the latest advancements in machine learning, natural language processing, and generative AI. Stay informed about industry trends, emerging techniques, and open-source libraries, and apply relevant findings to enhance the team's capabilities.

6. Collaborate and communicate effectively: Work closely with a multidisciplinary team of data scientists, software engineers, and domain experts to drive AI initiatives. Clearly communicate complex technical concepts and findings to both technical and non-technical stakeholders.

7. Experimentation and prototyping: Explore novel ideas, experiment with new algorithms, and prototype innovative solutions. Foster a culture of innovation and contribute to the continuous improvement of AI methodologies and practices within the organization.

Requirements:

1. Education: Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Relevant certifications in machine learning, deep learning, or AI are a plus.

2. Experience: A minimum of 3+ years of professional experience as a Machine Learning / AI Engineer, with a proven track record of developing and deploying machine learning models in real-world applications.

3. Strong programming skills: Proficiency in Python and experience with machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, pandas). Experience with cloud platforms (e.g., AWS, Azure, GCP) for model deployment is preferred.

4. Deep-learning expertise: Strong understanding of deep learning architectures (e.g., convolutional neural networks, recurrent neural networks, transformers) and familiarity with Large Language Models (LLMs) such as GPT-3, GPT-4, or equivalent.

5. Natural Language Processing (NLP) knowledge: Familiarity with NLP techniques, including tokenization, word embeddings, named entity recognition, sentiment analysis, text classification, and language generation.

6. Data manipulation and preprocessing skills: Proficiency in data manipulation using SQL and experience with data preprocessing techniques (e.g., cleaning, normalization, feature engineering). Familiarity with big data tools (e.g., Spark) is a plus.

7. Problem-solving and analytical thinking: Strong analytical and problem-solving abilities, with a keen eye for detail. Demonstrated experience in translating complex business requirements into practical machine learning solutions.

8. Communication and collaboration: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse stakeholders

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for frontend engineers in React to help us scale Plum.

You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides.

• Push things over the line, ship awesome features, and delight customers
• Spec, build, test, and deliver new features while improving the performance and quality of the product.
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
• Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.

• 5+ years of hands-on experience building web applications with React or similar framework.
• Understanding of chakra is a plus, not mandatory. 
• Comfortable with Responsive Web Development and with a strong product design sensibilities and has an obsessive attention to detail.
• Write testable, maintainable code that's easy to understand.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
• Having experience with building and maintaining an open source project or design library is a plus.

Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

• Inventory Specialist (Req 2) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Inventory Management 

• You will coordinate and route the flow of material between contract manufacturers and distribution centers in North America, Europe, and Asia.  
• You will expedite parts to remedy any shortage problems.  
• Perform purchase order receipts, create travelers, and maintain records of material flow.  
• Updating logs, databases, maintaining files, project reports, specifications, product information, and documentation.  
• Preparing processes and status reports, assigning and monitoring documents/databases, and reviewing documents/databases for accuracy and completeness.  

• Responsible for incoming and outgoing material flows primarily supporting global distribution activities.  
• Monitor the flow of material and parts between various suppliers and internal departments to meet tight schedules.