Manager - Customer Success

We are looking for a strategic and operational Delivery Lead to lead our Professional Services organization across Digital Marketing, AI Search, and Digital Experience.

This is a General Manager-level role responsible for customer outcomes, delivery excellence, profitability, growth, people leadership, and AI-driven innovation across multiple service lines.

What You’ll Do

• Lead multidisciplinary teams across Paid Media, SEO, Local Search, GEO, AI Search, Analytics, Content, Digital Experience, CRO, and Consulting.
• Own delivery quality, customer satisfaction, utilization, capacity planning, forecasting, and profitability.
• Build scalable SOPs, playbooks, governance, QA frameworks, and delivery processes.
• Partner with Customer Success and Sales on enterprise relationships, executive engagements, RFPs, SOWs, pricing, renewals, and expansion.
• Drive AI-first delivery, automation, and new service offerings to improve productivity, quality, and margins.
• Build dashboards and operating mechanisms to improve delivery predictability and operational efficiency.
• Lead and develop managers and multidisciplinary teams, building a strong leadership pipeline and high-performance culture.

What We’re Looking For

• 15+ years of experience in Digital Marketing, Agency Services, Professional Services, or Digital Consulting.
• 7+ years leading multidisciplinary delivery organizations.
• Strong experience managing enterprise customers, large teams, and multiple service lines.
• Strong understanding of digital marketing, SEO, analytics, content, digital experience, and emerging AI Search / GEO capabilities.
• Proven expertise in Professional Services financial management, forecasting, utilization, margins, pricing, SOWs, and account growth.
• Excellent executive communication and stakeholder management skills.

Success Looks Like

• Strong GRR, NRR, CSAT/NPS, and customer health
• Professional Services revenue and margin growth
• Improved utilization, delivery predictability, and profitability
• Increased cross-sell, upsell, and new service adoption
• Higher AI adoption and operational efficiency
• Strong leadership development, engagement, and retention

The Ideal Candidate

You are a General Manager, Professional Services Leader, Digital Strategist, and AI-first Operator who knows how to bring multiple capabilities together into a scalable, profitable, customer-focused delivery organization.

You don't need to be the deepest expert in every function—you need to know how to connect the dots, challenge experts, lead teams, and deliver measurable business outcomes.

What We Offer

• Competitive compensation and performance incentives
• Comprehensive benefits
• Global, collaborative, and innovative environment
• Career growth and professional development
• Opportunity to build and scale an AI-first Professional Services organization

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As a Node.js Developer, you will be responsible for:

Designing, developing, and maintaining server-side applications and systems using Node.js, a JavaScript runtime environment. Your expertise in backend development, JavaScript, TypeScript, and REST APIs will play an essential role in creating efficient and powerful server-side applications.

Responsibilities:

● Design and implement efficient, secure, and maintainable server-side code using Node.js.

● Collaborate with the front-end development team to integrate user-facing elements with server-side logic.

● Develop APIs for seamless data flow between the front-end and back-end.

● Optimize application performance and ensure high availability and scalability.

To succeed in this role – you should have the following:

● Minimum of 3-4 years of experience as a backend developer.

● Must have proven experience as a Back-End Developer, with a focus on Node.js.

● Proficiency in JavaScript, TypeScript, and related frameworks (Express.js, Hapi.js, etc.).

● Experience with RESTful API design principles.

● Experience with agile development methodologies.

● Familiarity with working with at least one of PostgreSQL or MongoDB.

● Familiarity with version control systems (Git)

● Strong communication skills and ability to work collaboratively in a team.

● Strong problem-solving skills and attention to detail.

Added bonus:

● Familiarity with frontend development technologies like HTML and CSS.

● Experience working with Docker, Github Actions, and other common CI/CD pipelines

● Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field

1. 3 + years of mobile development - Building and Designing advanced Android applications for Android platform

2. Translate designs and wireframes into high quality code

3. Should have knowledge in MVC/MVVM architecture.

4. Strong knowledge in android SDK, different versions of android and how to deal with different screen sizes.

5. Familiarity with REST ful API's to connect backend servers

6. Strong fundamental knowledge in Core Java and API and DB integrations using Android

Job Requirement

1. 3 + years of mobile development - Building and Designing advanced Android applications for Android platform

2. Translate designs and wireframes into high quality code

3. Should have knowledge in MVC/MVVM architecture.

4. Strong knowledge in android SDK, different versions of android and how to deal with different screen sizes.

5. Familiarity with REST ful API's to connect backend servers

6. Strong fundamental knowledge in Core Java and API and DB integrations using Android

RESPONSIBILITY

·        Determine and define project scope and objectives

·        Predict resources needed to reach objectives and manage resources in an effective and efficient manner

·        Prepare budget based on scope of work and resource requirements

·        Track project costs in order to meet budget

·        Develop and manage a detailed project schedule and work plan

·        Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

·        Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

·        Utilize industry best practices, techniques, and standards throughout entire project execution

·        Monitor progress and make adjustments as needed

·        Measure project performance to identify areas for improvement

Requirements

·        4 years of Project Management and related experience

·        Project Management Professional (PMP) certification preferred

·        Proven ability to solve problems creatively

·        Strong familiarity with project management software tools, methodologies, and best practices

·        Experience seeing projects through the full life cycle

·        Good analytical skills

·        Strong interpersonal skills and extremely resourceful

·        Proven ability to complete projects according to outlined scope, and timeline

• Building new features using web technologies and frameworks.
• Integrating and improving features that support our large-and-growing user base.
• Ensuring reliability and security of the web application.
• Talking to our mobile app developers and designing how an API method should work.
• Contributing to internal tools that help us manage our users, and content.

• Experience in extensive PHP5 OOP within MVC frameworks like Laravel, MySQL and relational database design.
• Solid grasping HTML and CSS with moderate JavaScript/ AJAX experience.
• The ability to code clean HTML and CSS code by hand if needed.
• Working within CMS platforms - that integrates with MySQL.
• Amazon Web Services (EC2, S3) is a plus Edit Job Description.
• Self motivated and ready for a challenge.
• Passion to learn and to Grow.
• Team member with excellent communication skills.
• A desire to learn new skills and technologies.
• The ability to seek solutions independently.
• The drive to work in a fast-paced environment.
• Experience 2- 4 Years having strong logical and analytical skills.

ABOUT US

White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such

category disrupting brands, we have partnered with the world’s leading product design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.

Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield & PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our consumer base.

We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love start-ups, a fast-paced environment with lots of action and the opportunity to create India's new-gen disruptive brands, then click away and get set to propel your career to greater heights.

We are looking for a senior art director to concept and execute creative campaigns that blend storytelling and visual innovation.

THE ROLE

As a Senior Art Director, you would be an integral part of the design team. You would be responsible for what all our online and offline advertising output looks like. This role requires much more than just a creative vision and artistic experience. To be successful in this role, you would need to possess strong leadership ability and work collaboratively across departments to strategize, manage, and execute your vision. Your focus will be on timelines, budgets and strategic resource planning, as well as the day-to-day operations of the department. You would need to be a leader, a creative mind and a project manager all in one. If this sounds like you, then go ahead and apply (portfolio to be included in the application)

RESPONSIBILITIES

▪ Work independently to develop design concepts and directions for marketing materials, campaigns and multiple projects. Create layouts, mockups and the like to illustrate design ideas to the rest of the team.

▪ Partner with copywriters to advance ideas, develop campaigns and deliver both a unique visual look and a strong “voice” to every execution

▪ Drive and enhance the visual look, tone and feel of all of the work produced. Help shape the visual expression of the various brands under the White Inc umbrella

▪ Execution and on-time delivery of high-quality creative materials for brands across luggage, drinkware, cookware, apple gear and houseplants sectors

▪ Work on designs to produce effective advertising campaigns ensuring that budgets are kept into consideration during the design process

▪ Commission specialists, such as artists and photographers, to work on projects. Provide direction, as required, on photo and video shoots.

▪ Work across mediums such as offline advertising, social media and online marketing

SKILLS

▪ Ability to communicate, present and influence key stakeholders at all levels of an organization.

▪ Full awareness of creative processes and techniques – including digital platforms

▪ Strong interpersonal and communication skills to be able to manage clients and vendors with finesse under a high-pressure environment

▪ Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

▪ Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets.

▪ Excellent listening, negotiation and presentation abilities

▪ Self-motivated with the ability to work independently and within a team

▪ Lead and participate in brainstorming sessions to generate ideas

QUALIFICATION

▪ Minimum 5-7 years at an Advertising agency or any design house

▪ Proven ability to concept and produce strategically–focused, multi-media content campaigns that produce results

▪ Experience with working on iOS / Apple operating system.

▪ Proficient at Adobe Photoshop, Illustrator, InDesign and other design tools.

▪ Working knowledge of Microsoft Office.

• Identify and sign up with influencers in the digital platforms to increase brand reach through content
• content planning, strategy to improve brand engagement in the social media
• tie-up with brands ( co-branding) for amplifying brand reach and building ROI ( generate leads)
• work closely with the PR agency to monitor and enhance the brand engagement in the print/ digital platforms through paid and organic methods
• Handling AB LinkedIn page to run engaging write up, videos, tech talk, industry snippets to develop and build a business audience in LinkedIn
• Outstanding project management skills
• Strong analytical ability – analyze data, develop insight
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• Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Update customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback 
• Knowledge of Test Automation and writing javascript is a plus
  
  

• Great Communicator - We are looking for a communicator par excellence.
• Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
• Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients