Cutshort logo
B2B Cloud Telephony Co logo
Manager - Customer Success
B2B Cloud Telephony Co
Manager - Customer Success
Unnati's logo

Manager - Customer Success

at B2B Cloud Telephony Co

Agency job
via Unnati
5 - 7 yrs
₹15L - ₹18L / yr
Remote only
Skills
Customer Success
Customer Retention
Onboarding
Growth Hacking
Sales strategy
Team Management
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Manager - Customer Success, you will be responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
 
What you will do:
  • Leading the Customer Success function by training, engaging and developing your team
  • Managing the daily activities of Team Leads and below.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • Interacting with the Sales team to work on inter-departmental challenges

 

What you need to have:

  • Any UG / PG
  • A customer-focused mindset, putting the customer experience first in every action you take
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Has been in the leadership role of the similar profile from past 2-3 years
  • Experience working in a B2B SaaS organisation
  • Technically proficient
  • Excellent listening skills
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Extremely process-oriented
  • Experience leading, coachng, and empowering your team to do their best work
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Pune, Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹7L / yr
TypeScript
jsonata
skill iconNodeJS (Node.js)
skill iconReact.js
MySQL

We are looking for a skilled Full Stack Developer with strong proficiency in TypeScript and JSonata to design, develop, and maintain scalable web applications. The ideal candidate should be comfortable working across both frontend and backend layers, with a focus on clean architecture, performance, and maintainability. Exposure to EDI or logistics domain will be an added advantage.

Key Responsibilities

  • Develop and maintain end-to-end web applications using TypeScript
  • Build and manage backend services using JSonata
  • Design and implement RESTful APIs and integrate third-party services
  • Work on frontend frameworks (as applicable) to deliver responsive UI/UX
  • Collaborate with cross-functional teams including product, QA, and DevOps
  • Ensure code quality through best practices, testing, and code reviews
  • Optimize applications for performance, scalability, and security
  • Participate in system design and architectural decisions

Required Skills

  • Strong proficiency in TypeScript and modern JavaScript (ES6+)
  • Hands-on experience with JSonata
  • Solid understanding of full stack development principles
  • Experience with REST APIs, microservices architecture
  • Familiarity with databases (SQL/NoSQL)
  • Version control using Git
  • Good understanding of debugging and performance optimization

Good to Have

  • Exposure to EDI (Electronic Data Interchange) systems
  • Experience in Logistics / Supply Chain domain
  • Familiarity with cloud platforms (AWS, Azure, or GCP)
  • Experience with containerization (Docker, Kubernetes)
  • Knowledge of CI/CD pipelines
Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Bengaluru (Bangalore)
10 - 16 yrs
Best in industry
Equity
Banking
Swaps

Greetings!!


Wissen Technology is hiring for Architect role.


Required:


10+ years of experience in development.

Exposure on any of the tech stack.

Must have experience on working with Equity Swaps.

Must have experience on working with Banks.

Open to work from office on Hybrid mode.

Open to work from Bangalore location.




Read more
Anar
at Anar
2 recruiters
Simran (Anar Interns Hiring Team)
Posted by Simran (Anar Interns Hiring Team)
Jogeshwari East, Mumbai
1 - 3 yrs
₹1.8L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Success
Google Docs
Customer Service
Logistics management

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.


Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.


Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries


Take the next step in your career with us and be part of an exciting journey!


Contract Period: 6–12 months

Read more
Bhramm Technologies Pvt. Ltd.
Lucknow
3 - 5 yrs
₹4L - ₹6L / yr
Unreal Engine
Unreal Development Kit
Game development
UnrealScript

About us

The YUG Metaverse is a virtual reality technology and development firm that specializes in creating immersive, interactive experiences within virtual worlds. Our team is dedicated to pushing the boundaries of what is possible within the metaverse and providing our users with engaging and innovative content. We have created a platform that allows users to interact with each other and explore virtual worlds in a way that feels real and natural. From socializing and gaming to business meetings and events, the YUG Metaverse offers endless possibilities for exploration and connection.

What we are seeking

We are seeking a talented Unreal Game Developer to join our team. The Unreal Game Developer will be responsible for creating and implementing high-quality game mechanics and features using the Unreal Engine. The ideal candidate will have a strong understanding of programming concepts and a passion for creating immersive and engaging game experiences.

Key Responsibilities:

  • Design and implement game mechanics and features using the Unreal Engine
  • Collaborate with the game design team to develop and iterate on game play ideas
  • Work with the art team to integrate and optimize 3D assets and animations
  • Write clean, efficient, and well-documented code
  • Debug and troubleshoot issues as they arise
  • Contribute to the development of the overall project roadmap and schedule

Requirements:

  • 3-5 years Experience with game development using Unreal Engine 4
  • Proficiency with C++ programming and the Unreal Engine
  • Strong problem-solving and debugging skills
  • Ability to work well in a team environment
  • Excellent communication skills
  • A portfolio of game development work is a plus
Read more
Give
at Give
2 candid answers
Swati Saxena
Posted by Swati Saxena
Remote only
5 - 10 yrs
₹10L - ₹25L / yr
skill iconPython
skill iconDjango
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
+4 more
Job Description :

The discovery platform at Give is an intelligent information platform for the impact space in India. We deal with large amounts of data that needs to be curated and analysed at scale as well as presented on the platform in order for accurate information to be browsed, searched and consumed quickly and efficiently.

To build this platform, we are looking for top-talent for our engineering team - software engineers, who are competent/experienced and love to continue to code at senior levels.

We value commitment to work over skills or experience.

Requirements :

- 4-10 experience in designing and building software.

- Experience with Django/Python or another OOP language and/or MVC framework

- Good and organised coding skills. This role needs a strong developer

- Experience with Javascript/CSS and frontend frameworks is a plus

- Significant attention to detail is key for this role

- Experience with git

- Interest and experience with data science tools and libraries is a plus

Responsibilities :

- Creating high quality analysis of the data over Python/Django

- Creating relevant models around existing data for efficient search and aggregation

- Create relevant techniques/algorithms to aggregate and analyse data

- Owning tech modules entirely from design to deployment

- Presenting data on the front-end using front-end libraries

- Perform code reviews of peers
Read more
Datazoic Machines Pvt Ltd
Stephanie Fonseca
Posted by Stephanie Fonseca
Chennai
5 - 10 yrs
₹5L - ₹20L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
JIRA
+3 more
Datazoic is a cutting edge, Capital Markets focused FinTech Company. Its core application is apredictive analytic platform designed forfull serviceInvestment Banks and Asset Management firms.Its user base extends to over 1500 users across four, large sell-side firms

ROLE AND RESPONSIBILITIES:
QA engineer’s responsibilities include:
1.Work with Business Analysts to get a clear understanding of requirements, understand thefunctionality of the product, create the appropriate test cases, test planand ensure that theproduct is thoroughly tested.
2.Log bugs in the appropriate system, categorize them based on severity levels, re-test the fixesreceived from developers. Work with the developers to provide more information about theissue on a need basis and assist in arrival of quick solution.
3.Approve the release when all the issues have been fixed.
4.Take feedback (especially bugs) from customers to BA and Product development teams andensure that they are properly addressed.
5.Automate and execute the test cases using appropriate tools6.Perform other related duties as assigned.
Read more
Connivia Tech Solutions
Ashish Maurya
Posted by Ashish Maurya
Mumbai
1 - 3 yrs
₹2L - ₹6L / yr
skill iconSwift
Xcode
skill iconiOS App Development
skill iconObjective C
We are looking for hands-on iOS developers responsible for the design and development of high volume end user products aimed at a range of iOS devices. Your primary focus will be development of iOS applications and their integration with back-end services. A commitment to collaborative problem solving, high quality code, and a passion for technology is essential. Responsibilities : - Design and build applications for the iOS platform this is a hands-on developer position - Collaborate with the team to design and ship new features - Identify and root cause performance bottlenecks, random crashes, and fix bugs - Ensure the performance, quality, and responsiveness of applications - Help maintain code quality, perform peer code reviews, write unit tests, enable automation and localization - Stay up-to-date with technical trends and suggest solutions. - Gradually take on more responsibility and have a bigger impact take on more challenging tasks, mentor others, lead a module, manage a team. Skills : - BE or equivalent - Minimum 1 year development experience proficient in Objective-C or Swift - Experience with iOS frameworks such as Core Data, Core Animation, etc. - Understanding of Apples design principles and interface guidelines - Familiarity with offline storage, threading, performance tuning, integrating with backend services. - Knowledge of the iOS ecosystem and the libraries available for common tasks - Proficient with versioning tools like git, SVN. - Self-motivated, eager to learn, with strong logical reasoning skills - Passion for quality
Read more
Vayavya Labs
at Vayavya Labs
3 recruiters
RK Patil
Posted by RK Patil
Bengaluru (Bangalore), Belgaum
4 - 12 yrs
₹10L - ₹40L / yr
ADAS
Advanced Driver assistant
Verification and validation
Automotive
Autonomous Vehicle

Verification:

  • Design and development of Verification IPs and models for ADAS and AV customers. 
  • Understand the Customers’ verification pain points, translate them into technical terms, and propose new features for the product
  • Work with the customers on adopting the product, training, helping them address issues

Deployment

  • Deploy verification solution  (composed of a product, language, and methodology) for customers
  • Support installation, integrations, and assimilation of new versions, and/or SW packages at the Customers’ sites
  • Develop Application Notes, Methodology documents as well as technical presentations
Read more
Dailyhunt
at Dailyhunt
4 recruiters
khushboo jain
Posted by khushboo jain
Bengaluru (Bangalore)
3 - 9 yrs
₹3L - ₹9L / yr
skill iconJava
Big Data
Hadoop
Pig
Apache Hive
+13 more
What You'll Do :- Develop analytic tools, working on BigData and Distributed Environment. Scalability will be the key- Provide architectural and technical leadership on developing our core Analytic platform- Lead development efforts on product features on Java- Help scale our mobile platform as we experience massive growthWhat we Need :- Passion to build analytics & personalisation platform at scale- 3 to 9 years of software engineering experience with product based company in data analytics/big data domain- Passion for the Designing and development from the scratch.- Expert level Java programming and experience leading full lifecycle of application Dev.- Exp in Analytics, Hadoop, Pig, Hive, Mapreduce, ElasticSearch, MongoDB is an additional advantage- Strong communication skills, verbal and written
Read more
Zypher
at Zypher
2 recruiters
VeerendraKumar
Posted by VeerendraKumar
Bengaluru (Bangalore)
2 - 4 yrs
₹3L - ₹4L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress
Selected Developers day-to-day responsibilities include:

1. Developing the modules according to the business requirements
2. Taking end-to-end responsibility of developing models, architecture, and developing product features
3. Working with the front end team and ensuring that the product/features are released and tested
4. Managing Team of Interns, Tracking Milestones, ensuring products features are released on time. 
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos