Head of Sales

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

• We are looking for a dynamic, commission-based Business Development Executive (BDE) who can bring in new clients for our software development and blockchain services.
• Identify and generate leads for blockchain and software development services.
• Reach out to potential clients via LinkedIn, Upwork, Clutch, personal networks, etc.
• Pitch our offerings, explain services, and help close deals.

Role Overview

We are seeking an accomplished and dynamic Sales Manager based in Mumbai to lead TradeLab’s expansion across Western India. This is a high-impact, hunter-focused role tasked with building new client relationships with discount brokers, full-service brokers, banks, and fintech platforms. The role involves minimal account nurturing, with a primary focus on prospecting, pipeline development, and closing high-value deals. The ideal candidate will bring deep industry expertise, an established network in the capital markets, broking, and fintech sectors, and a proven ability to navigate complex sales cycles with senior stakeholders.

Key Responsibilities

• New Business Development: Drive aggressive acquisition of new clients across Western India by targeting entities aligned with TradeLab’s Ideal Customer Profile (ICP), including discount brokers, full-service brokers, banks, and fintech platforms.
• Pipeline Management: Build, manage, and maintain a robust sales pipeline by prospecting, qualifying leads, and advancing opportunities through discovery, demonstrations, proposal creation, negotiation, and deal closure.
• End-to-End Sales Ownership: Lead complex, enterprise-grade sales cycles from initial outreach to contract signing, engaging senior stakeholders such as CEOs, CTOs, CIOs, and Heads of Broking.
• Solution Positioning: Collaborate closely with solutions architects and product teams to tailor and position TradeLab’s modular offerings (ORMS, MetaTrader integrations, PULSE AI, CRM/LPA solutions) to address specific client pain points and objectives.
• Regulatory Expertise: Demonstrate a deep understanding of regulatory frameworks (e.g., SEBI guidelines, algo trading controls, T+0 settlement workflows) and articulate their business value to position TradeLab’s solutions as compliance-driven and operationally efficient.
• Brand Representation: Act as TradeLab’s ambassador at industry events, trade shows, webinars, and client meetings to enhance brand visibility and establish thought leadership in the capital markets ecosystem.
• Market Feedback: Provide actionable, structured insights from client interactions to influence product roadmaps, go-to-market strategies, and solution enhancements.
• CRM Management: Actively maintain and update customer relationship management (CRM) systems to ensure accurate tracking of leads, opportunities, and client interactions, enabling data-driven decision-making and forecasting.

Dear Candidate,

we are urgently hiring Business development Executive/Manager at Mumbai.

Job Title: BUSINESS DEVELOPMENT EXECUTIVE/MANAGER

Position Details: Designation: Executive/Manager 

BDM - Exp – 1 - 4 yrs

Location: Navi Mumbai 

Job Summary :

 We are looking for a successful and dynamic Business Development Ex/Mg:

•            Identify sales opportunities and ensure maximum conversion of these opportunities to generate revenue as per sales strategy/ targets

•            Positioning and promoting the partner value proposition, leading sales/account managers in the development and expansion of opportunities and reinforcing existing relationships

•            Responsible for annual margin target booking with significant growth in subsequent years with an emphasis on the development of client relationships and customer delivery

Job Description: 

• Analyze business potential, conceptualize & execute strategies to drive sales, enhance revenue and achieve assigned AOP numbers
• Evaluate past performance, identify market potential, and market share growth potential
• Drive annual sales plans for Voice, SMS & Products portfolio by extensive farming and hunting new accounts
• Develop Key Account Plan to drive strategic ideas to improve wallet share and higher product penetration
• Experience in negotiating roaming agreements national and/or international, as well as mobile termination terms, conducive to sustainable new entry
• Seasoned to handle/drive Cross Functional Teams to ensure fulfillment of common goals & objectives
• Integral part of CFT (Cross Functional Team) engagements infused for remittance of old receivables

Represent GTS interest in several telecom Industry forums, associations & conferences in the region

Key Qualifications: 

• Graduate/ Post Graduate in Sales or Marketing with minimum 1-4 years of experience.
• Should understand the business dynamics, trends, systems & process intricacies regarding wholesale Pricing, routing, and product features
• Strong analytic skills and good understanding of the regulations and legal nuances of the business globally
• Strong verbal and written communication skills
• Open for feedback and enjoys working in a fast paced, constantly iterating environment
• Collaborative and consensus driven approach; strong team player

Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

• Excellent verbal & written communication skills.
• Manage Email Process- Payment, Refunds, Cancellation etc.
• Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
• Knowledge of payments and fintech would be plus

• Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
• Should have excellent verbal & presentation skills
• Knowlege of local language is a must
• Should be inovative and target driven
• Willing to travel
• Demonstrate honesty & integrity

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

• Build close relationships with important stakeholders such as experts, key opinion leaders (KOLs), government and regulatory bodies, medical and other industry associations Ensure strong network with hospitals, and other external partners and organizations
• Built strong network for our services
• You already have & can build a great relation regional HCPs, hospitals
• Work with the operations team to develop and support the implementation of strategies to help build a sustainable organization
• Understand business and evolving organizational priorities from onboarding/collaboration perspective
• Drive business results through supporting the business plans, identify local growth opportunities and support ongoing commercial activities - Act as the custodian for knowledge related assets of products or services, and sales performance by setting up effective communication with HCPs in order to effectively disseminate information to the relevant entities
• Ensure the creation and development of a high-performance team (in coming months)
• Building good relationships with the HCPs, Handling HCPs queries

• Excellent communication skills (written and oral), demonstrated experience in data presentation, ppt making, strong management, interpersonal, and problem-solving skills, entrepreneurial, self-motivator, and a team player with an understanding of the big picture.
• Exposure to working in the same domain is a must.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.