26+ Implementation Jobs in Bangalore (Bengaluru) | Implementation Job openings in Bangalore (Bengaluru)

Ensuring TMS application supports the agreed business requirements.

Review and challenge all requirements/change requests and specifications including:

Functional Requirements

Application functions

Reporting functions

Application Interfaces

Operational control activities

Audit requirements

Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.

Where required, administering, the configuration of the TMS.

Develop (review if required) test scenarios and test cases and support end-users with testing

Support all type of issue resolution with the respective application owners

Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions

Working Relationships with:

Project stakeholders and key users across various IT and business departments

External/Internal application support vendors

Testing and training team

Job Description

[Job Overview]:

● Perform role of MDG senior functional consultant SAP S/4 Hana ABAP skills will

also be good

● [Primary Skills]: SAP MDG domain in scope - Business Partner and Material

Expertise in any std master data domains like material, Business partner

Customer & supplier.

● Functional configuration of MDG like change request, BRF+ workflow

development, data model enhancements, MDGFPM config, etc Support domain

data replication process.

● Facilitate MDG data load and distribution. Understanding of the impact of the

enterprise on decisions made in MDG.

● Minimum 2 full lifecycle implementations in on Business partner Customer and

supplier and Material master domain.

● Hands-on experience in extending the data models, custom entities, and

attributes.

● Good to have knowledge of earlier versions of MDG and S/4 HANA Responsible

to interact with Business and to gather business requirements and accumulate

information.

● Good analytical skills, strong interpersonal and communication skills.

[Good to have Skills]:

JLPT N3 or N2 certified SAP S/4 Hana ABAP skills or debugging skills

[Responsibilities and Duties]:

● Actively engage with the client team by participating in the business process

discussions, understand the current processes, pain points and new

requirements to design an effective solution in S/4HANA.

● Lead the functional / technical consultants in ensuring successful delivery of the

SAP Solution and ensure deliverables for MDG are successfully handed over for

the closure of the project.

● Identify and escalate issues and risks within project structure as soon as

discovered and not just when the delivery is due

● Prepare Key user & End user training and workshop materials and conduct the

meetings Ensure documentation of all key project deliverables and execute

smooth transition plan to the Application maintenance team

● Support Effort Estimation, Solution Standardizing, conduct Training, Mentoring

and Coaching junior team members Strong client facing experience, Analytical

mind-set with a strong eagerness to learn and able to translate requirements into

designs and code / configuration

● Demonstrates excellent communication skills, both oral and written Open to work

in shifts and flexible to support during weekends / holidays in case of urgency

CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.

We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.

Job Description

How You Will Make an Impact

• Interface directly with clients to review and discuss deployments, expanding the scale of these projects
• Complete the scope of work as defined by client and sales team
• Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
• Ensure customer satisfaction during implementation
• Assist team members, as needed

What You Need to Be Ready

• 7+ years of data protection experience
• 2+ years of consulting experience
• Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)
• Cloud storage experience (Azure, AWS, Oracle)
• Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint
• Technical skills in Oracle, SAP, or other database platforms
• Previous Experience with backup software
• CommVault certified
• Bachelor’s degree

• Structured Query Language (SQL), e.g. SQL/PSM, Transact-SQL queries, writes SQL scripts in SQL Server 2000/2005/ 2012/ 2016, etc.
• 1+ years in Cloud Database services like AWS Dynamo DB / RDS
• Excellent Troubleshooting skills of existing functional implementation to derive leaner solutions and effective performance between applications software, systems software, and installed hardware.
• Database instance maintenance tasks such as DB Integrity Checks, Index Maintenance.
• High availability like clustering, log shipping, mirroring, replication.
• Backup and disaster recovery, Capacity planning and performance monitoring, Physical database structure, RDMS administration roles, instances, profiles, and security connectivity.
• Developing, implementing, maintaining, and following change control and testing processes for modifications to databases.
• Establishing backup and recovery or replication plans to minimize data loss and system downtime.
• Improving data quality through data analysis, monitoring, gap analyses, and working with the teams to provide solutions and resolve errors.
• Maintaining data integrity and security (manage roles and permissions of database users).
• Reviewing the security logs from the SQL Server Error Logs to determine if you had a breach or a violation in one of your policies.
• Ensures optimal database performance and availability.

·      Creation & maintenance of Databases in AWS.

Role: HCM Oracle Cloud Implementation

JD:

Expereince in Data extraction from Oracle HCM EBS and Data load through HDL in Oracle HCM cloud

•            Experience on multiple full lifecycle Oracle Fusion ERP Cloud implementation projects or similar ERP/SaaS/in-house applications

•            Required to have at least 3 to 4 full life cycle implementation experience in Oracle Recruitment Cloud or similar Cloud products

•         Experience in configuring workforce compensation plans
•        Experience with creating compensation change statement and should be able to create security roles
•        Experience in HDL and fast formula

•            Experience working with global users and teams

•            Work with business users and identify business requirements, conduct CRP workshops, etc.

•            Work with offshore team

•            Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.)

•            Support solution validation in the phases of SIT, UAT and Go Live

• Should have experience in planning, Designing implementing, and configuring Versa SDWAN. Implement or Deploy SDWAN to clients with medium-sized and enterprise-level networks

• Should assist the service sales process with technical expertise and carry out product or solution demonstration.

• Should have hands-on knowledge of routers, switches, firewalls, and load balancers.

• Should be able to troubleshoot and optimize networks with SDWAN.

• Should preferably be a certified CCNA or CCNP

. Cisco trainer - One Candidate

§ Should be certified on CCNA security if not CCNP

§ Should have conducted trainings on Cisco security solutions like Firepower ISE, stealthwatch

§ Preferable to have implementation skills on above security products.

§ Should be ready to travel to conduct trainings

§ ( 2-3 years of experience

L2 engineer - Palo Alto firewall experience of 3 years in handling technical support for customers.

Should have carried out technical support for clients via remote sessions other than on phone and email.

Should be able to analyze technical issues and provide resolutions.

Palo Alto firewall experience of 3 years in handling technical support for customers.

Should have carried out technical support for clients via remote sessions other than on phone and email.

Should be able to analyze technical issues and provide resolutions.

Should be able to communicate well.

Should be certified on CCNA security if not CCNP

§ Should have conducted trainings on Cisco security solutions like Firepower ISE, stealthwatch

§ Preferable to have implementation skills on above security products.

§ Should be ready to travel to conduct trainings

§ ( 2-3 years of experience)

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Requirements: -

1. Mandatory - ISO 27001:2013 lead implementor certified
2. Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)
3. Good to have – CISA, CISM, Risk management certification, Privacy certifications.
4. Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.
5. This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.
6. Good documentation skills.
7. Develop, implement, maintain, review and continually improve Information Security policies.
8. Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.
9. Manage and maintain a risk register / risk database along with risk treatment plans.
10. Good understanding of physical and environmental security.
11. Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.
12. Provide training to the employees on Privacy & Information Security Management System on regular intervals.
13. The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.
14. Mandatory: Good verbal and written communication skills. Eye for details.
15. Good presentation skills.
16. Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.

Greetings !

This is Nivetha Shankar from People First Consultants.

We have great pleasure in sending this email from People First Consultants, a firm that specializes in Top Management placements for the last 25+ years.

Based out of Chennai we handle PAN INDIA assignments for clients in KPO, ITES, Banking, Research, Telecom, Pharmaceutical and IT clients.

Please get to know about us by visiting www.peoplefirst.co.in

We have a job opportunity for the role of "Senior HCM Program Manager" in one of the leading global IT professional firms.

Job Location: Chennai / Bangalore

Please find the below job description for the same,

• Should have deep functional knowledge especially in HCM core modules having done 4-6 implementations across industries.
• Has to understand best practices and can lead solutioning,
• Has good understanding of the tech involved.
• Speaks the HR lingo and can build confidence and trust among HR managers/CHRO
• Excellent communicator and leader
• 12-15 years of relevant experience with at least 6 in HCM implementation. Domain experience in HR function can be an advantage if in multinational organizations in any industry, or in evolved IT services companies.

1.      Experience working on Linux Ubuntu, Nginx, Application Deployment & Implementation

2.      Excellent understanding of Python.

3.      Configuration and managing databases such as MySQL, Mongo

4.      Excellent troubleshooting

5.      Working knowledge of various tools, open-source technologies, and cloud services

6.      Awareness of critical concepts in DevOps and Agile principles

7.      Understanding customer requirements and project KPIs

8.      Implementing various development, testing, automation tools, and IT infrastructure

9.      Planning the team structure, activities, and involvement in project management activities.

10.   Managing stakeholders and external interfaces

11.   Setting up tools and required infrastructure

12.   Defining and setting development, test, release, update, and support processes for DevOps operation

13.   Have the technical skill to review, verify, and validate the software code developed in the project.

14.   Troubleshooting techniques and fixing the code bugs

15.   Monitoring the processes during the entire lifecycle for their adherence and updating or creating new processes for improvement and minimizing the wastage

16.   Encouraging and building automated processes wherever possible

17.   Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

18.   Incidence management and root cause analysis

19.   Coordination and communication within the team and with customers

20.   Selecting and deploying appropriate CI/CD tools

21.   Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)

22.   Mentoring and guiding the team members 

23.   Monitoring and measuring customer experience and KPIs

24.   Managing periodic reporting on the progress to the management and the customer

• Minimum of 5+ years of experience in IT industry at VMware NSX Design/Implementation Projects.
• Minimum 3+ years of experience in industry leading load balancer and security products (Mandatory)
• Should have solid hands-on experience in VMware Avi, NSX V and/or NSX-T.
• Hands on installation and configuration experience with Base NSX-V & NSX-T Components, VTEP's, Load Balancer, LB Rules, Security components, etc.
• Strong understanding of and experience in TCP/IP, DNS, Http, SSL, DHCP.
• Proficiency in vSphere products and technologies like HA, vMotion, DRS, and Update Manager, Administration, etc would be a plus.
• Exposure to enterprise class architecture or implementation with suite of VMware products including vCenter, vSphere, SAN, RAID, Clustering, Consolidation, Load Balancing, etc.
• Troubleshooting and Debugging of VMware Architecture related issues.
• Strong understanding of Linux/Windows servers.
• Good to have some knowledge in vRA/vRO.
• Good to have Any Automation Experience with PowerShell/Python/Bash/Ansible and basic knowledge of VMware API’s.
• Good to have some knowledge of Kubernetes and Dockers.
• Succeed in a team environment.

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

SQL DBA, IMPLEMENTATION, SQL, DBMS, DATA WAREHOUSING

• Accountable & Responsible for delivering initiatives and projects for region and country focused on implementing Web Analytics, Mobile app Analytics
• Spearhead Adobe Analytics implementation by working with Digital Customer Experience and Digital Sales & Marketing team
• Conduct and document journey walkthrough ensuring all scenarios, customer interactions are captured
• Understand business measurement requirements and translate these requirements into Solution Design Reference (SDR)
• Prepare tagging specifications in line with approved SDR
• Conduct QA on Adobe Analytics implementation
• Ensure tagging process governance, documenting all the necessary artefacts and approvals
• Mentor juniors in the team and train them on tools/techniques required for day to day deliverables
• Work with production teams & vendors to efficiently develop, implement, and maintain tracking strategies to seamlessly integrate other customer-level data

• 6+ years of experience in implementing Web Analytics & Mobile app Analytics, exposure to financial services domain is an added advantage
• Deep expertise & experience in implementing Adobe Analytics (Omniture) for complex requirements and maintaining JavaScript libraries
• Expert in implementing Adobe DTM/Launch web properties, Variables (eVars, Props, Events) and Rules (On-Page, Event and Direct Calls)
• Hands-on experience of working with clickstream data
• Experience with multi-channel and cross-channel attribution
• Ability to clearly and concisely articulate the problem, approach and recommendations to both technical and business audience
• Expertise and experience leveraging Adobe Analytics to access web/mobile performance data, use the data and visualization to check data-collection accuracy and perform basic digital analysis
• Ability to think strategically, and then follow-through with detail-orientation, execution and managing competing priorities
• Strong negotiation and influencing skills
• Strong executive presence, communication, presentation and story-telling skills
• Self-motivated and good team player

• Bachelor degree or above in any of the following disciplines: Computer Science, Mathematics, Statistics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability
• MBA or PGDM would have an added advantage

• Perform complex and varied applications support. Build, maintain & modify within a large environment;
• Identify issues, evaluate possible solutions, and make recommendations on the most appropriate action
• Design, build, test, and document solution-specific information and perform related work as required.
• Demonstrate functional knowledge in relevant clinical applications (OE-PCS-PHA-EDM-ITS-RAD-LAB-MIC-BBK-PTH)
• Demonstrate functional knowledge in Clinical Documentation
• Must have hands-on build and troubleshooting experience
• Must be able to quickly identify and resolve complex system issues
• Must be able to build using technical specifications.

Basic Qualifications:

• Implementation and support experience within a MEDITECH Environment
• Bachelors Degree in business, Healthcare Administration, Communication, Marketing related field or equivalent and relevant work experience

Preferred Qualifications:

• Knowledge of ITIL Incident, Problem, and Change management,
• Working knowledge of Agile, Product and Project methodologies

Job Description:

ABOUT THE COMPANY

KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.

KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.

If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.

D365 F&O Senior / Mid-level Technical Developer – Multiple position

Roles & Responsibilities:

• Bachelor's degree in any technical discipline (B. Tech / MCA / Masters etc.).
• 5 to 9 years of overall professional experience in Microsoft Dynamics AX /D365 technical.
• Should have Minimum 1-2 implementation experience on D365 FO.
• Should have good experience in D365 FO Extensions, LCS, Integrations using OData/Flow.
• Should be able to estimate, design, customize and develop customer specific customization requirements.
• Experienced in development in AX 2009 / AX 2012.
• Work closely with the Functional Consultants in the design of technical solutions.
• Certified on Dynamics AX / D365FO at desired levels
• Should have experience with international clients.
• Experience with upgrades is preferrable
• Experience with Life Cycle Services (LCS) is highly preferred
• Experience or knowledge with System Administration and Security Roles
• Experience with customizing security data policies
• Experience with payment gateway integrations, EDI integrations etc.
• Experience with workflows, workflow customizations
• Must be able to work effectively both in a team environment and individually.

Skill set required – Dynamics AX / D365O Development: • Microsoft Dynamics AX Core • VSTS, X++, C#, OData and Data entity framework. Reporting • SQL Integration Services. • SQL Reporting services

Other Requirements

• Can do attitude.
• Highly motivated to bring fresh thoughts to the table.
• Highly creative and most importantly willing to exercise it
• Self-starter and Self-learner focused on research and learning.
• Ability to play a variety of roles and most importantly take accountability.

We are looking for a full‐time Senior .Net Full Stack Developer working on a new enterprise resource planning
application development as well as ongoing support for the application that is already in the production. The
successful candidate will join the existing development and support team. As an experienced .Net Developer, you
will work with a fast‐paced development team within an agile development framework.

Key Responsibilities
 The primary objective is the implementation of a new ERP application
 Development of framework based on C# and .Net Core with Core, Data, Services, UI Framework, Admin,
Web and Windows layers
 Provide TDD methodology and Unit testing for developed functionality
 Design and development of Conceptual/Logical/Physical Data Models
 Ensuring entire stack is designed and built for speed and scalability
 Equally proficient in back end and front end/UX design
 Prototype new features for rapid releases
 Be actively involved in product and architecture decisions
 Collaborate with other developers and participate in peer code reviews to ensure the technical solution
meets business requirements/needs
 Research new technology, tools, and methods to increase software efficiency
 Diagnose and fix bugs
 Provide on‐going support (debugging, issue resolution, data migration) for the current version of IBIS
application in production
 Implement and support EDI initiatives
 Conduct, support and trouble shoot data migration
 Configure and support Azure Cloud Computing Service
 Enthusiastic about learning, working within, and architecting high impact products.
 Strong verbal and written communication skills
 Desire to help grow our business with your technical skills
 Perform other tasks as necessary and requested by management
 Mentor junior developers on development best practices

Programming - C#, T‐SQL, JavaScript, LINQ

Markup Languages - HTML5, XML, JSON

Frameworks - JQuery, Bootstrap, .NET Core, Security,ASP.NET Core MVC
send resume to  poojitha.k  at  championsmail dot com

Database Server - SQL Server

Technologies - .NET Core, ASP.NET Core, ASP.NET Core MVC, REST, Entity Framework Core, LINQ, AJAX, Razor Pages, Rest APIs

BI - SSRS

IDE - Visual Studio 2019

UML - Rational Rose, Visio

Source Code Control - GitHub

OS - Windows

Back End - SQL Server, IIS, VirtualBox, Windows Server,Testing MS Unit, NUnit, xUnit, QUnit

Debugging - Fiddler, Postman

Cloud - Azure (App Service, SQL Databases)

Electronic Data Communication - EDI

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

• You’re fanatical about customer success and tenacious at driving long-term customer value.
• You have impressive verbal and written communication skills
• You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
• You have tremendous work ethic with a passion for results
• You have an exceptional level of drive and dedication coupled with a positive attitude
• You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

• Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
• Lead regular status meetings with project team, customers, sponsors, and stakeholders
• Have a strong focus on overall customer success and delivering successful customer outcomes
• Scope out project engagements and formalize this scope in a Statement of Work
• Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
• Create documentation to meet customers new ways of working and facilitate change management and training initiatives
• Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
• Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
• Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

• Proven track record of managing programs, projects, deadlines, and scope in SaaS
• Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
• Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
• Exemplary and proactive communication skills (verbal and written)
• Ability to build and maintain lasting customer relationships
• Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
• Ability to work in a fast-paced environment
• Experience with Project Management tools and methodologies
• Strong collaboration and relationship management skills
• Tech oriented and understands market trends, particularly with enterprise software
• Understanding of sales processes and hands on familiarity with salesforce.com
• Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
• Experience at Big Five consulting firm as a senior consultant or manager highly desirable
• Bachelors of Science in Computer Science or in Business preferred
• 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.