Implementation Manager

What are we looking for?

• Bachelor’s degree in analytics related area (Data Science, Computer Engineering, Computer Science, Information Systems, Engineering, or a related discipline)
• 7+ years of work experience in data science, analytics, engineering, or product management for a diverse range of projects
• Hands on experience with python, deploying ML models
• Hands on experience with time-wise tracking of model performance, and diagnosis of data/model drift
• Familiarity with Dataiku, or other data-science-enabling tools (Sagemaker, etc)
• Demonstrated familiarity with distributed computing frameworks (snowpark, pyspark)
• Experience working with various types of data (structured / unstructured)
• Deep understanding of all data science phases (eg. Data engineering, EDA, Machine Learning, MLOps, Serving)
• Highly self-motivated to deliver both independently and with strong team collaboration
• Ability to creatively take on new challenges and work outside comfort zone
• Strong English communication skills (written & verbal)

Roles & Responsibilities:

• Clearly articulates expectations, capabilities, and action plans; actively listens with others’ frame of reference in mind; appropriately shares information with team; favorably influences people without direct authority
• Clearly articulates scope and deliverables of projects; breaks complex initiatives into detailed component parts and sequences actions appropriately; develops action plans and monitors progress independently; designs success criteria and uses them to track outcomes; drives implementation of recommendations when appropriate, engages with stakeholders throughout to ensure buy-in
• Manages projects with and through others; shares responsibility and credit; develops self and others through teamwork; comfortable providing guidance and sharing expertise with others to help them develop their skills and perform at their best; helps others take appropriate risks; communicates frequently with team members earning respect and trust of the team
• Experience in translating business priorities and vision into product/platform thinking, set clear directives to a group of team members with diverse skillsets, while providing functional & technical guidance and SME support
• Demonstrated experience interfacing with internal and external teams to develop innovative data science solutions
• Strong business analysis, product design, and product management skills
• Ability to work in a collaborative environment - reviewing peers' code, contributing to problem- solving sessions, ability to communicate technical knowledge to a a variety of audience (such as management, brand teams, data engineering teams, etc.)
• Ability to articulate model performance to a non-technical crowd, and ability to select appropriate evaluation criteria to evaluate hidden confounders and biases within a model
• MLOps frameworks and their use in model tracking and deployment, and automating the model serving pipeline
• Work with all sizes of ML model from linear/logistic regression to other sklearn-like models, to deep learning
• Formulate training schema for unbiased model training e.g. K-fold cross-validation, leave-one- out cross-validation) for parameter searching and model tuning
• Ability to work on machine learning work like recommender systems, end-to-end ML lifecycle)
• Ability to manage ML on largely imbalanced training sets (<5% positive rate)
• Ability to articulate model performance to a non-technical crowd, and ability to select appropriate evaluation criteria to evaluate hidden confounders and biases within a model
• MLOps frameworks and their use in model tracking and deployment, and automating the model serving pipeline

Roles & Responsibilities

• Define and implement test strategy
• Define and baseline tool strategies
• Define and document test environment and test data strategies
• Perform feasibility study for recommended solutions
• Create strategies for test optimization
• Carry out gap analysis and identify improvement areas
• Identify program goals and define KPI's and SLA's
•  Identify and implement industry wide best practices
• Perform test maturity assessments provide recommendations and define roadmaps
• Identify candidate for automation by prioritization
• Maintain active relationships with Product Owner and scrum master and team to understand business requirements
• Lead efforts with Integration/User Interfaces

Requirements: 

• Sr. Automation Engg (3+ years experience) with Web automation experience Hands-on experience in developing frameworks/scripting with Selenium, Cucumber, BDD, Appium, FitNesse etc.
• Should have experience in defining automation test strategy.
• Knowledge in Banking digital applications testing is a plus
• Experience working with NoSQL databases like Cassandra, MongoDB, MySQL
• Experience working on Kubernetes Containerized infrastructure is a big plus
• Exposure to Microservices based architecture
• Exposure to CI/CD / Code Coverage / Static Code analysis Tools
• Nice to have experience with non-functional testing like load testing, security testing etc.

Role Description

This is a full-time on-site role for a Business Operations Associate at DBaaS Software Private Limited in Chennai. The Business Operations Coordinator will be responsible for day-to-day operations, providing analytical support, assisting with administrative tasks, and delivering excellent customer service.

Qualifications

Strong business operations and analytical skills

Experience in providing administrative assistance

Excellent communication skills

Customer service-oriented mindset

Ability to work collaboratively in a team environment

Attention to detail and problem-solving abilities

Proficiency in Microsoft Office Suite

Experience in the software development or digital marketing industry is a plus

Bachelor's degree in Business Administration or related field

Develop a strategy to identify and evaluate tender opportunities aligned with the company's objectives and capabilities

Coordinate with various departments to gather the necessary information and documentation for the submission of tenders

Develop and submit compelling tender responses, ensuring that deadlines and project requirements are met

Communicate with clients and respond to queries during the tendering process

Analyze the tender results and provide feedback to the management for continuous improvement

Maintain close contact with project managers to ensure smooth project initiation, execution, and closure

Contribute to the definition of the scope, objectives, and deliverables of the project

Monitor the progress of the project and provide management and stakeholders with updates

Identification and mitigation of project risks and issues, and escalation thereof as necessary

Review and negotiate contract terms and conditions to ensure alignment with company goals and policies

Monitor contract performance and ensure contractual compliance

Responsible for amending, extending, and renewing contracts

Maintain accurate and up-to-date records of all contracts and related documents.

Process Improvement:

Analyze existing business processes related to tenders and projects, identifying areas for improvement

Enhance process efficiency, productivity, and quality through the development and implementation of process enhancements

Establish and maintain standard operating procedures (SOPs) for the management of tenders and projects

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Developed micro services
• Strong NodeJS experience
• Experience with RabbitMQ is a PLUS
• Experience with MQTT is a PLUS
• Fullstack experience and especially with ReactJS desired
• Experience with SQL and NOSQL databases
• Strong communication skills

• *You will be working on AI/IOT cloud and responsible for architecture and hands on coding.
• *We need someone who can engage in conversations about technical architecture with internal team and external customers.
• *You will be responsible for creating architecture document, writing pseudo code, explaining design and teststrategy,review work by others in the team, give good guidance, and ensuring the delivery of high-quality software.
• *We are looking for Can do it attitude, and ability to deliver with high velocity and high-quality at the same time.

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint