Implementation Manager

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Director of Engineering

Location: Hyderabad, India 

 Department: Engineering & Product Development 

Compensation: ₹40-50 LPA (Fixed)

About SmartDocs

SmartDocs is a 16-year-old, profitable, bootstrapped enterprise SaaS company providing procurement and spend management solutions to large enterprises globally. We compete head-to-head with SAP Ariba and Coupa, serving 26 enterprise customers—primarily major US infrastructure organizations whose operations depend on our platform processing millions of dollars in procurement transactions daily.

Our platform processes millions of dollars in procurement transactions for Fortune 500 companies. We're in the midst of an ambitious R&D transformation evolving from our successful bootstrapped roots to implement Silicon Valley-grade engineering operations, processes, and excellence.

This is not a corporate job. This is a builder's role.

People who were associated with US tolling system, spend management platform or Vendor Management system is highly preferable.

Who We're Looking For

The Ideal Background

We're specifically seeking technical leaders with entrepreneurial battle scars—those who've been founding engineers, technical co-founders, or early engineering leaders who built something from scratch. You understand what it takes to ship quality software when every decision matters. You've made tough technical calls with real consequences. You know the difference between perfectionism and pragmatism because you've lived both.

You might be

•       A technical co-founder or founding engineer who took a startup from idea to production

•       An early engineering leader (first 5-10 hires) who architected and scaled a product

•       A tech-savvy entrepreneur who built and shipped a technical product to real customers

•       A CTO or Engineering Director from a bootstrapped, capital-efficient company

•       Someone who worked shoulder-to-shoulder with founders/CEOs on mission-critical applications where system reliability directly impacted business survival

What matters most: You've built something significant with your own hands, made critical technical decisions with constrained resources, and understand the weight of engineering choices when real customers and revenue depend on your platform.

We value entrepreneurial experience—whether your venture achieved unicorn status, profitability, got acquired, or taught you invaluable lessons through a pivot or wind-down. What we care about is that you were in the arena making things happen.

The Technical Must-Haves

This isn't about checking boxes—we need someone who can actually architect, build, and fix things when necessary:

Core Technical Requirements

•       7-15 years of hands-on software engineering experience

•       Someone who have experience with products or projects in US tolling system, Vendor management system or spend Management.

•       Expert-level proficiency in:

• Java and Spring Boot (not just familiarity—you've architected and built production systems)

• MongoDB (you understand document design, indexing, performance optimization)

• React or Angular (you can jump into frontend code when needed)

•       Exposure to Azure (VMs, cloud services, deployments)

•       Experience with mission-critical applications where system failures have serious business consequences

•       3-5+ years leading engineering teams—you've managed managers and scaled teams

The "Founder/Builder" Technical DNA

•       You've written production code recently—not just reviewed it from a distance

•       You understand technical debt as business trade-offs, not engineering failures

•       You've made build-vs-buy decisions with real budget constraints

•       You know how to extract maximum value from lean teams

•       You've shipped features with imperfect information and learned fast

•       You've worked directly with business stakeholders (founders, CEOs, customers) translating technical complexity into business outcomes

The Role: What You'll Actually Do

Engineering Leadership (Not Just Management)

•       Lead 4 engineering managers and 15+ engineers building our Java/Spring Boot/MongoDB/Angular platform

•       Own end-to-end execution: from sprint planning to production deployment to customer success

•       Make real-time technical decisions—architecture reviews, production incident response, technical feasibility assessments

•       Balance feature delivery against technical debt with P&L consciousness (like an owner, not just an employee)

•       Roll up your sleeves when critical issues need senior technical intervention

Building World-Class Operations (Without Corporate Bureaucracy)

•       Implement engineering processes that actually improve velocity (not ones that look good on slides)

•       Establish meaningful metrics—code quality, deployment frequency, incident response times, team velocity

•       Build CI/CD pipelines, automated testing, and deployment automation from scratch or improve existing ones

•       Create engineering standards that balance enterprise requirements with startup agility

•       Scale processes from 15 to 50+ engineers without losing execution speed or creating red tape

Strategic Partnership with Leadership

• Report directly to our CTO—partner on technical strategy and architecture decisions

•   Work closely with CEO on company trajectory, R&D transformation, and growth initiatives

• Translate technical constraints and opportunities into business language for stakeholders

• Collaborate with Product Management on roadmap prioritization and technical feasibility

•  Coordinate with US-based customers on implementations, integrations, and technical requirements

Technical Transformation Initiatives

• Consolidate customer-specific code branches into unified, maintainable codebase

•  Reduce technical debt systematically without stalling feature delivery

• Modernize legacy components while maintaining 99.9% uptime for enterprise customers

•  Build scalable architecture that supports future growth without over-engineering

•  Drive adoption of modern development practices that fit our business reality

What Success Looks Like

In 90 Days:

• Built credibility with the team through technical competence and decisive action

•  Identified top 3-5 process improvements and started implementation

•  Resolved at least one critical technical issue that was blocking progress

•       Established clear communication rhythms with engineering managers, CTO, and CEO

In 6 Months:

•       Engineering velocity measurably improved with new processes yielding results

•       Technical debt reduction roadmap defined and actively in execution

•       Team morale demonstrably high—engineers respect your technical judgment and leadership

•       Quick wins delivered that prove your impact to the business

In 12 Months:

•       Engineering organization operates with startup efficiency and enterprise reliability

•       Processes scale to support 30-50 engineers without adding bureaucracy

•       Technical foundation is solid for next phase of company growth

•       You're the technical leader the CEO and CTO depend on for critical decisions

•       You're thinking like a business owner, not just an engineering leader

What Makes Someone Right for This

Must-Have Qualities

✅  Execution obsession – You ship. You don't just plan, discuss, and strategize endlessly.

✅  Technical credibility – Engineers respect you because you can do the work, not just manage it.

✅  Owner mentality – You think about ROI, customer impact, and business outcomes.

✅  Comfort with ambiguity – You've operated without perfect processes or unlimited resources.

✅  Direct communication – You tell it straight, especially when delivering hard truths to leadership.

✅  Customer empathy – You've felt the pain of production incidents affecting real users and business operations.

✅  Pragmatic perfectionism – You know when "good enough now" beats "perfect later."

✅  Strategic thinking – You connect engineering decisions to business outcomes naturally.

Deal-Breakers

❌  Pure "process people" who've never written production code or made technical decisions under pressure

❌  Leaders who need perfect information before making decisions

❌  Those seeking predictable 9-to-5 corporate roles with clearly defined swim lanes

❌  Anyone uncomfortable with hands-on technical work when business needs demand it

❌  Leaders who create process for process's sake rather than business value

❌  People who see engineering as separate from business success

Why This Opportunity is Different

It's Real

•       Profitable company – 16 years, real revenue, real customers (not burning through funding rounds)

•       Enterprise customers – Major US infrastructure organizations depend on our platform for daily operations

•       Mission-critical systems – When we go down, procurement operations for major infrastructure companies stop

•       Technical challenges – Scaling, modernization, integration complexity—substantive engineering problems

•       Proven product-market fit – We're not searching for PMF; we're scaling what works

It's Rare

•       Bootstrapped DNA – We think like owners, not corporate employees spending someone else's money

•       Transformation opportunity – Build Silicon Valley-grade engineering in a profitable, established company

•       Direct impact – Your decisions directly affect company trajectory and customer success

•       Leadership access – Work directly with CEO and CTO, no layers of middle management or politics

•       Entrepreneurial environment – In a company with stability, revenue, and runway

It's Yours to Build

•       Autonomy – Implement processes your way (as long as they deliver results)

•       Growth path – Scale team from 15 to 50+ engineers as you prove the model works

•       Culture creation – Define the engineering culture and standards that will shape the company's future

•       Long-term impact – This is a career-defining role, not a stepping stone or a layover

•       Ownership mindset – Treated like a business partner, not just a hired hand

What We Offer

Compensation & Structure

•       ₹40-50 LPA (Fixed) based on experience, background, and entrepreneurial track record

•       Performance-based bonus tied to engineering KPIs, team performance, and company success

Professional Growth

•       Direct partnership with CEO and CTO on strategic initiatives and company direction

•       Budget for conferences, certifications, and continuous learning

•       Opportunity to build and lead team from 15 to 50+ engineers

•       Work on enterprise-scale technical challenges serving major enterprises

•       Shape the technical future of a company with real momentum

Work Environment

•       On-site in Hyderabad with our core R&D team

•       Sustainable pace—we value intensity and focus during work hours, not burnout culture

•       Collaborative environment with low politics, high ownership, and straight talk

•       No VC pressure, unrealistic growth targets, or quarterly fire drills

•       Work with people who've chosen to be here, not waiting for their next opportunity

Stability Meets Opportunity

•       Profitable company with 16-year track record

•       Established customer base generating predictable revenue

•       Growth trajectory that's ambitious but sustainable

•       Resources to invest in the right talent and technology

Our Tech Stack

Current State:

•       Backend: Java, Spring Boot

•       Frontend: Angular

•       Database: MongoDB (Atlas)

•       Infrastructure: Microsoft Azure (VMs)

•       Integration: REST APIs, enterprise connectors

•       Serving: Enterprise companies across US time zones

Where We're Going (with your leadership):

•       Unified codebase consolidation across customer implementations

•       Modern CI/CD and deployment automation

•       API-first architecture for seamless integrations

•       Enhanced observability, monitoring, and incident response

•       Multi-tenant platform evolution (longer-term strategic initiative)

•       Whatever improvements you identify that drive business value

SmartDocs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We especially welcome applications from those who've taken entrepreneurial risks, built things from scratch, learned from both successes and setbacks, and are ready to channel that experience into building something exceptional with staying power.

Key Responsibilities:

A. Sales and Business Development:

Develop and implement a comprehensive sales strategy for the admission business,

targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned

territory.

Identify and prioritize target schools and institutions, generating leads through various

channels such as networking, referrals, and online research.

Conduct thorough research on individual schools, understand their admission processes,

pain points, and requirements, and tailor admission sales pitches and product offerings

accordingly.

Engage with school administrators, principals, admission officers, and other stakeholders

to demonstrate the value and benefits of the admission management solutions.

Conduct product presentations and demonstrations to highlight key features and

advantages of the solution.

Develop and negotiate pricing proposals, contracts, and agreements in collaboration with

the sales team and the legal department.

B. Relationship Building and Account Management:

● Build and maintain strong relationships with key decision-makers

● Act as a trusted advisor to schools, providing expert guidance on streamlining

admission processes, enhancing efficiency, and improving the overall admission

experience.

● Conduct regular check-ins with existing customers, address inquiries, and provide

excellent customer service.

● Identify upselling and cross-selling opportunities within the customer base and

develop strategies to maximize revenue.

C. Area Management:

● Effectively manage and prioritize the assigned area, including travel planning,

scheduling meetings, and optimizing sales routes.

● Attend relevant conferences, trade shows, and educational events to network,

gather market intelligence, and represent the organization.

Requirements:

● Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

There is a Job Opportunity for a Software Engineer in Canada, Australia,

We have multiple openings for Software Engineer Profiles.

Job Description:- A Software Engineer is an IT professional who designs, develops, and maintains computer software at a company. They use their creativity and technical skills and apply the principles of software engineering to help solve new and ongoing problems for an organization. Search for jobs.

Software Engineer Responsibilities:

• Developing and directing software system validation and testing methods.
• Directing our software programming initiatives
• Overseeing the development of documentation.
• Working closely with clients and cross-functional departments to communicate project statuses and proposals.
• Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.

Software Engineer Requirements:

• A bachelor's degree in computer science, software engineering, or another related field.
• 2 to 4 years of software engineering or software development experience, preferably in a related field.
• Hands-on programming experience using relevant languages.
• Experience using relevant tool suites.
• Creative problem-solving skills.
• Experience working with clients and business partners.

Facilities: Free food accommodation, allowances, and medical facilities.

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE 

Frontend Developer - React JS/progressive Web App (2+ yrs experience)

Experienced in developing applications using Javascript, ReactJS, AngularJS, NodeJS, HTML5, CSS3/CSS4 and other UI technologies.
Experience in building rich PWA applications.
Understanding and experience with asynchronous processing, partial page refresh, DOM traversal and manipulation 
Deliver across the entire app life cycle - concept, design, built, deploy, test
In depth data structure and algorithm developement experience

• Have architected /designed at least 2-3 systems/products of enterprise scale from scratch.
• Have banking and Financial service background and preferably worked in Mobile/Digital platform design and development. Payments /OLTP preferred.
• Should have experience of 20+ years with J2ee, REST, Microservice, API, Messaging, Encryption, security, NLP, ML background.
• Have 7+yrs of experience in Architecture field, designing and end to end not from consulting Architecture.
• Responsible for design, architecture, and delivery of a feature or component/product with the highest quality with high-level directions from architects
• Driving innovations in the platform constantly & remaining ahead of the curve
• Development and testing of features/functions delivered via applications and services.
• Prototype ideas quickly using cutting edge technologies.
• Collaborating with peers and Architects both within their team and across the organization to deliver end-to-end products & features
• Working with product managers using agile methodologies to deliver high quality solutions on time
• Provide functional, design, and code reviews in related areas of expertise with-in team and cross-team.
• Working with operations teams to ensure your applications and services are highly available and reliable
• Mentoring junior engineers in the team both in the technical as well as on the product side
• Define and devise processes, tools and methodologies to achieve excellence in software development, testing and deployment, and in the management of the Centre.
• Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++
• Experience developing applications that use high volume of data along with experience building applications on top of RESTful APIs.
• Solid knowledge of JAVA, J2EE, data stream, processing, big data etc.
• Comfortable with writing unit tests using JUnit
• Worked with Git and are comfortable with Merge/Rebase concepts.
• Worked with tools such as Eclipse, WebStorm, Ant, Maven, Jenkins, Sonar, JSLint, Grunt and App Servers such as Tomcat, Jboss.
• Solid knowledge of algorithms, design patterns, and componentization approaches.
• Experience and knowledge of open source software, frameworks and broader cutting-edge technologies.
• Experience in software design patterns, problem solving and troubleshooting skills.
• Ability to determine impact of architectural solutions and recommendations.
• Must have experience in justification of technology solutions to business leaders.
• Experience in refactoring existing codebase and in understanding existing implementations to decide to refactor or rewrite.
• Know how to identify Performance bottlenecks and use good coding patterns to avoid them in the first place.
• Have strong attention to detail.
• Ability to operate effectively both independently as well and within a team using Agile methodology.
• Proven problem-solving and interpersonal communication skills.
• Knowledge of payment domain will be an added advantage

Qualifications

• BE/BTech/ME/MTech in EE/CS or an equivalent qualification.
• 20+yrs of Experience.
• Minimum 12+years of hands on Java programming experience.