11+ Workflow optimization Jobs in Pune | Workflow optimization Job openings in Pune

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

• A job description for an SAP subject matter expert (SME) may include the following skills and responsibilities:
• Analytical and problem-solving skills: SMEs need to be able to analyze complex problems, identify patterns, and propose solutions. 
• 
  
• Communication skills: SMEs need to be able to share their expertise with others, including in meetings, training sessions, and seminars. They may also need to interact with customers. 
• 
  
• Commitment to relevancy: SMEs need to keep up with changes in industry practices and protocols. 
• 
  
• Continuous learning and adaptability: SMEs need to be eager to learn and stay current with the latest updates. 
• 
  
• SAP functional skills: SMEs need to have a deep understanding of SAP modules. 
• 
  
• Process standardization: SMEs may be responsible for standardizing processes and ensuring proper alignment within their area of the business. 
• 
  
• Identifying and fixing operational issues: SMEs may identify and fix operational issues that staff face on a daily basis

Job description

We are seeking a highly skilled and experienced IT Department Head with strong communication skills, a technical background, and leadership capabilities to manage our IT team. The ideal candidate will be responsible for overseeing the organization's IT infrastructure, ensuring the security and efficiency of our systems, and maintaining compliance with relevant industry standards. The role requires an

in-depth understanding of cloud technologies , server management, network security, managed IT services, and strong problem-solving capabilities.

Key Responsibilities:-

The Information Technology Manager is a proactive and hands-on IT Manager to oversee and evolve our technology infrastructure

· In this role, the Manager will manage all aspects of our IT operations, from maintaining our current tech stack to strategizing and implementing future developments

· This position will ensure that our technology systems are modern, secure, and efficient, aligning IT initiatives with our business goals

· IT Strategy & Leadership: Develop and execute an IT strategy that supports the company's objectives, ensuring scalability and security

· Infrastructure Management: Oversee the maintenance and optimization of our Azure Cloud infrastructure, AWS Cloud, and Cisco Meraki networking systems

· Software & Systems Administration: Manage Microsoft 365 administration.

· Cybersecurity: Enhance our cybersecurity posture using tools like Sentinel One, Sophos Firewall and other tools

· Project Management: Lead IT projects, including system upgrades and optimizations, ensuring timely delivery and adherence to budgets

· Team Leadership: Mentor and guide a small IT team, fostering a culture of continuous improvement and professional development

· Vendor Management: Collaborate with external vendors and service providers to ensure optimal performance and cost-effectiveness

· Technical Support: Provide high-level technical support and troubleshooting for IT-related issues across the organization and client in USA Other duties as needed

· IT Audit & Compliance: Conduct regular audits to ensure IT processes are compliant with security regulations and best practices (GDPR, SOC2, ISO 27001), ensuring readiness for internal and external audit.

· Documentation: Maintain thorough and accurate documentation for all systems, processes, and procedures to ensure clarity and consistency in IT operations.

Preferred Skills:-

. Experience with SOC 2, ISO 27001, or similar security frameworks.

. Experience with advanced firewall configurations and network

architecture.

Job Type: Full-time

Benefits:

• Paid sick time

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• IT management: 2 years (Required)

Work Location: In person

• Seeking an Individual carrying around 5+ yrs of experience.
• Must have skills - Jenkins, Groovy, Ansible, Shell Scripting, Python, Linux Admin
• Terraform, AWS deep knowledge to automate and provision EC2, EBS, SQL Server, cost optimization, CI/CD pipeline using Jenkins, Server less automation is plus.
• Excellent writing and communication skills in English. Enjoy writing crisp and understandable documentation
• Comfortable programming in one or more scripting languages
• Enjoys tinkering with tooling. Find easier ways to handle systems by doing some research. Strong awareness around build vs buy.

• Experience working on React Native.
• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Responsible for building native applications that can run on multiple platforms such as Android or iOS.
• Experience in handling a team. 
• Experience in flutter.

We are having an immediate requirement for a Python web developer.

You have:

• At least 2 years of experience developing web applications with Django/Flask/FastAPI
• Familiarity with Linux
• Experience in both SQL and NoSQL databases.
• Uses Docker and CI/CD
• Writes tests
• Experienced in application deployments and scaling them on AWS or GCP

You are:

• Eager to work independently without being watched
• Easy going.
• Able to handle clients on your own

Location: Remote (in India)

Summary
Our Kafka developer has a combination of technical skills, communication skills and business knowledge. The developer should be able to work on multiple medium to large projects. The successful candidate will have excellent technical skills of Apache/Confluent Kafka, Enterprise Data WareHouse preferable GCP BigQuery or any equivalent Cloud EDW and also will be able to take oral and written business requirements and develop efficient code to meet set deliverables.

Must Have Skills

• Participate in the development, enhancement and maintenance of data applications both as an individual contributor and as a lead.
• Leading in the identification, isolation, resolution and communication of problems within the production environment.
• Leading developer and applying technical skills Apache/Confluent Kafka (Preferred) AWS Kinesis (Optional), Cloud Enterprise Data Warehouse Google BigQuery (Preferred) or AWS RedShift or SnowFlakes (Optional)
• Design recommending best approach suited for data movement from different sources to Cloud EDW using Apache/Confluent Kafka
• Performs independent functional and technical analysis for major projects supporting several corporate initiatives.
• Communicate and Work with IT partners and user community with various levels from Sr Management to detailed developer to business SME for project definition .
• Works on multiple platforms and multiple projects concurrently.
• Performs code and unit testing for complex scope modules, and projects
• Provide expertise and hands on experience working on Kafka connect using schema registry in a very high volume environment (~900 Million messages)

• Provide expertise in Kafka brokers, zookeepers, KSQL, KStream and Kafka Control center.
• Provide expertise and hands on experience working on AvroConverters, JsonConverters, and StringConverters.
• Provide expertise and hands on experience working on Kafka connectors such as MQ connectors, Elastic Search connectors, JDBC connectors, File stream connector,  JMS source connectors, Tasks, Workers, converters, Transforms.
• Provide expertise and hands on experience on custom connectors using the Kafka core concepts and API.
• Working knowledge on Kafka Rest proxy.
• Ensure optimum performance, high availability and stability of solutions.
• Create topics, setup redundancy cluster, deploy monitoring tools, alerts and has good knowledge of best practices.
• Create stubs for producers, consumers and consumer groups for helping onboard applications from different languages/platforms.  Leverage Hadoop ecosystem knowledge to design, and develop capabilities to deliver our solutions using Spark, Scala, Python, Hive, Kafka and other things in the Hadoop ecosystem. 
• Use automation tools like provisioning using Jenkins, Udeploy or relevant technologies
• Ability to perform data related benchmarking, performance analysis and tuning.
• Strong skills in In-memory applications, Database Design, Data Integration.

• 5+ years’ experience in developing applications for iOS using Swift 5.
• Hands-on experience in developing and integrating mobile applications for iPhone & iPad (both orientations)
• Knowledge of JSON/REST API, web services and related technologies.
• Experience with design Guidelines, UI and UX design.
• Prior experience in submitting and maintaining iOS Apps on Apple Store & TestFlight would be a plus
• Hands-on experience working with 3rd party SDKs, Libraries and APIs
• Experience with offline storage, threading, and performance tuning.
• Familiarity with cloud message APIs and push notifications.
• Familiar with Apple Human Interface Guidelines
• Dynamic design handling
• Gamification
• Strong problem-solving skills

• Should also be proficient in using Adaptive Layouts

Responsibilities and Duties

• Understand project, strategise development plans and deliver on time with utmost quality.
• Maintaining and supporting multiple projects and deadlines
• Volunteer in creating new apps and improvise existing apps.
• Stay in touch with market trends and new technologies.

Job Type: Full-time

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)