3+ Workflow optimization Jobs in India
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Key Responsibilities:
Customization and Automation
- Understand MyOperator’s business requirements and customize Zoho tools like CRM, Recruit, and People to streamline processes.
- Develop custom functions, workflows, and blueprints using Deluge scripting for dynamic functionality.
- Automate repetitive tasks and enhance operational efficiency across Zoho tools.
Integration and Collaboration
- Configure integrations between Zoho tools (e.g., CRM, Creator, People) and third-party systems like telephony, WhatsApp, SMS, and email platforms.
- Ensure seamless interconnectivity of Zoho applications using Zoho Flow and advanced scripting.
Application Development
- Design and implement mobile and desktop apps using Zoho Creator with dynamic functionality and user-friendly interfaces.
- Define and conduct system testing to ensure high-quality implementations.
Data and Reporting
- Build and maintain custom modules, dashboards, and analytics reports in Zoho Analytics.
- Perform data migrations, ensuring accuracy and reliability across systems.
Support and Training
- Provide training and support to MyOperator teams to maximize Zoho’s potential.
- Document processes and stay updated on Zoho’s latest features and best practices.
Required Skills and Qualifications:
- Proven experience with Zoho applications (CRM, Creator, Flow, People, Analytics, and Recruit).
- Expertise in Deluge scripting for creating workflows and automations.
- Strong understanding of relational databases and SQL.
- Experience integrating Zoho tools with third-party applications.
- Excellent analytical skills to troubleshoot and optimize business processes.
- Effective communication skills to collaborate with cross-functional teams.
Preferred Skills:
- Familiarity with Zoho Books, Zoho Projects, and other Zoho tools.
- Knowledge of CI/CD pipelines and automated testing practices.
- Experience in agile environments and tools like Jira.
- Background in customer support or consulting roles.
Why Join MyOperator?
- Work on exciting projects leveraging the full Zoho One platform.
- Be part of a collaborative team dedicated to driving innovation.
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
- Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
- Collaborate with functional teams to gather and document requirements for customizations and integrations.
- Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
- Develop and maintain technical documentation, including design documents, specifications, and test plans.
- Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
- Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements
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