6+ Workflow optimization Jobs in India

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Business Analyst

Role Overview

•Position: Business Analyst (BA)

•Band / Level: B4 Band

•Experience: 5 to 7 Years

•Contract Duration: 4 Months (Extendable based on project requirements)

•Location: Pune (Work from Office)

Position Summary

We are seeking a seasoned Business Analyst (B4 Band) with 5-7 years of experience to join our team for a fast-paced, 4-month critical project phase. The ideal candidate will bridge the gap between business stakeholders and tech teams, rapidly gathering requirements, mapping workflows, and translating complex business logic into actionable technical specifications.

Key Responsibilities

•Requirement Engineering: Lead requirement gathering sessions with client stakeholders, business owners, and technical teams to define clear project scope.

•Documentation: Create comprehensive Business Requirement Documents (BRDs), Functional Specification Documents (FRDs), User Stories, and Process Flow diagrams.

•Sprint Readiness: Work closely with Scrum Masters and Product Owners to build, groom, and prioritize the product backlog with well-defined acceptance criteria.

•Gap Analysis: Perform detailed impact and gap analysis on existing systems to ensure new features align with current architecture.

•Stakeholder Management: Manage expectations across multi-functional teams, acting as the primary functional point of contact during the 4-month delivery sprint.

Mandatory Skills & Qualifications

•5-7 years of core Business Analyst experience in a software development environment.

•Proven track record of working in Agile/Scrum frameworks.

•Strong proficiency in documentation tools (Jira, Confluence, Miro, or Visio).

•Exceptional communication, analytical framework skills, and the ability to simplify complex business scenarios for development teams.

•Ability to work autonomously and adapt to a short-term, fast-paced contract environment.

Company Overview:

Pripton Innovations is a dynamic technology company focused on developing cutting-edge AI-powered solutions for the AI services industry. We build and deploy sophisticated platforms that leverage large language models (LLMs) to automate complex processes, enhance decision-making, and improve customer experiences. Our solutions are currently utilised by several leading institutions, impacting millions of users globally.

Role Overview:

As a Fullstack Product Engineer at Pripton Innovations, you will be instrumental in designing, developing, and deploying innovative features for our core AI platform. You will collaborate closely with product managers, designers, and other engineers to translate product requirements into robust, scalable, and user-friendly solutions. Your work will directly impact the efficiency and effectiveness of our AI-driven tools, ultimately driving better outcomes for our clients and their customers.

Key Responsibilities:

- Develop and maintain high-quality, performant APIs using NestJS and FastAPI to support our AI-powered applications.

- Build and enhance interactive user interfaces with Next.js and Tailwind CSS, ensuring a seamless and engaging user experience.

- Implement real-time communication features using Socket.io to facilitate dynamic interactions within our platform.

- Design and optimise database schemas and ORM configurations to ensure efficient data storage and retrieval.

- Deploy and manage applications using Docker and container orchestration technologies to maintain high availability and scalability.

- Write clean, well-documented, and testable code, adhering to industry best practices.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Troubleshoot and resolve production issues, ensuring minimal disruption to our users.

- Contribute to the continuous improvement of our development processes and tools.

Required Skillset:

- Demonstrated ability to design and implement scalable and maintainable full-stack applications.

- Proven experience with backend technologies such as NestJS, FastAPI, and Python.

- Expertise in frontend development using Next.js and Tailwind CSS.

- Proficiency in working with databases and ORM frameworks.

- Solid understanding of real-time communication protocols and experience with Socket.io.

- Experience with containerization technologies like Docker and Git version control.

- Strong problem-solving skills and the ability to work independently and as part of a team.

- Excellent communication and collaboration skills, with the ability to articulate technical concepts clearly.

- Bachelor's degree in Computer Science or a related field.

- Adaptability to a remote work environment and ability to manage time effectively.

Director of Engineering — Flights Platform

AI-First Travel Commerce · High-Scale Distributed Systems · Marketplace Infrastructure

🌏 The Problem Space

A flight search looks trivially simple. It is anything but.

Every query you fire triggers a choreography of distributed systems operating in real-time — integrating with a dozen airline GDS/NDC providers, computing dynamic fares across inventory buckets and fare rules, ranking thousands of itineraries by relevance and business intent, and returning a ranked, priced, bookable result set — all in under 100ms.

→ Millions of search queries per minute

→ <100ms end-to-end SLA with external API dependencies

→ High-value transactions — a bug here means a missed booking, not a failed render

→ Pricing errors erode trust faster than any other failure mode

We are rebuilding the Flights platform as a real-time commerce engine for Bharat — AI-native from day zero, built to power both B2C consumer journeys and high-stakes B2B enterprise corridors.

This is a once-in-a-decade opportunity to build national-scale flight infrastructure from first principles.

🧠 What You Will Own

You will own the full Flights platform — systems, architecture, and the teams that build them.

Core System Domains:

•Search Systems — high-throughput, low-latency query pipelines returning ranked, bookable options

•Pricing & Fare Engine — dynamic pricing logic, fare rules, promotional overlays, and real-time validation

•Booking & Ticketing — transaction-critical flows requiring strict consistency, idempotency, and zero data loss

•Airline Integrations — managing unreliable external GDS/NDC APIs with retries, circuit-breakers, and reconciliation

•Post-Booking Flows — cancellations, modifications, refunds — correctness at the margin is non-negotiable

Platform Scope:

•High-scale APIs serving consumer apps, B2B enterprise clients, and third-party partners

•Event-driven state machines managing booking workflows across async boundaries

•Observability and reliability infrastructure across all mission-critical flows

Team Scope:

•Lead 15–30+ engineers across multiple product and platform teams

•Manage Engineering Managers and Principal/Staff engineers

•Own hiring, org design, and technical direction

⚙️ Core Engineering Challenges

This role is fundamentally about making the right trade-offs under uncertainty — at scale.

Latency vs. Accuracy — when do you serve a cached fare vs. call a live airline API?

Availability vs. Consistency — graceful degradation at booking time vs. strict price validation

Cost vs. Performance — when is an external API call worth it vs. a cache hit?

Scalability vs. Simplicity — the best system is the one your team can reason about under incident

🤖 AI-First Engineering

AI is not an afterthought. It is load-bearing architecture.

•LLM-powered pricing intelligence — dynamic fare prediction and demand signals

•RAG pipelines for fare rules, refund policy, and support automation

•Agentic booking resolution workflows — autonomous exception handling at scale

•MCP-based orchestration layers for multi-provider integration

⚖️ Key Responsibilities

Architecture & Distributed Systems

•Design and evolve sub-100ms distributed query systems serving millions of concurrent searches

•Build fault-tolerant booking pipelines with strong consistency and durability guarantees

•Drive Kafka-based event architectures for booking state management

Reliability & Observability

•Own 99.99%+ availability for booking and pricing systems

•Build deep observability — metrics, distributed tracing, structured logging, SLOs/SLAs

•Lead post-incident reviews and drive systemic reliability improvements

Business Partnership

•Partner with Product, Revenue, and Partnerships to translate commercial goals into architecture

•Influence platform roadmap, supplier strategy, and long-term technical investment

🛠️ Technology Stack

Backend: Java · Kotlin · Go · Python

Architecture: Microservices · Event-Driven (Kafka) · gRPC

Data: Redis · Aerospike · DynamoDB · Elasticsearch

Cloud: AWS (EKS, EC2, S3)

Observability: Prometheus · Grafana · OpenTelemetry

👤 Who You Are

•12–16 years in backend/distributed systems; 5+ Years in an Engineering Leadership role, led teams of 15–50 engineers

•Built and scaled large B2C + B2B platforms — Travel Tech, FinTech, or high-scale Consumer

•Deep expertise in real-time systems, marketplace dynamics, and external API integration

•Tier-I institute background strongly preferred (IIT / IIIT / NIT / IISC / BITS / VIT / SRM — CSE/ISE)

🚀 Why This Matters

Build national-scale infrastructure for 1.4 billion people

Sit at the intersection of AI · distributed systems · marketplace economics

Define the future of travel commerce in India — from architecture to product

Job Summary:

We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.

Key Responsibilities:

- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.

- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.

- Provide training to the client's users and ensure that they are comfortable using the software.

- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.

- Create and maintain workflow documentation and ensure that it is up-to-date.

- Facilitate user acceptance testing and sign-off by clients.

Qualifications and Skills:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.

- Strong understanding of workflow design and implementation methodologies, tools, and techniques.

- Experience with business process mapping

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Familiarity with SaaS software development and project management methodologies is a plus.

Website : www.kapturecrm.com

LinkedIn : https://www.linkedin.com/company/kapturecrm/

YouTube : https://www.youtube.com/c/KaptureCRM/videos

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements