Linux Administrator

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

Desired qualifications include

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge of JavaScript, HTML and JSON
• Deep knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• familiarity with API calls

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Details

• Location: Bangalore
• Job Type: Full-time
• Role: Software Support Engineer
• Industry Type: Software Product
• Functional Area: Support

● The individual will have the vision and drive necessary to develop and lead our design team, both creatively and commercially.

● The role demands regular interaction & management of internal teams (Designers Developers, Business Development), external stakeholders (Clients & Vendors), and direct reporting to Management (Directors).

● With experience in managing people, he/she will enjoy being involved in the day to day whilst maintaining the ability to consider the bigger picture.

Responsibilities:

● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies

for their Services & Products.

● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects.

● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation.

● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client.

● Guide excellent design delivery, with thorough understanding of UX & UI Design.

● Work closely with Frontend & backend development, Content & Communication, Digital

Marketing and other teams to ensure the success of the projects.

● Raise and negotiate issues and risks with senior management of the client.

● Manage profitability of the projects & design studio.

● He/she needs to guide team members well and facilitate their constant learning in the organization.

● Stay up-to-date with latest achievements, best practices and trends in design.

● Establish best practices and design-thinking processes across the organization.

Expectations:

● Minimum 10+ years of core UX & UI Design experience.

● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members).

● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams.

● Should have led & delivered at least 3 client projects in CX or Service Design.

● Experience in UX & UI Design for web, mobile & TV.

**Key Responsibilities:**

*Operations:*

• Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
• Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
• Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
• Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
• Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
• Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
• Collaborate closely with the production team to guarantee smooth order execution.
• Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
• Participate in key industry events to establish relationships and showcase our offerings.
• 
  

• Initiating professional engagement through chat and phone calls  with target and existing customers
• Provide excellent service to customers and address their inquiries or issues promptly.
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Engage with customers and update them about the latest promotions.

Work Experience

• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Flexible and able to work in a fast-paced, team-oriented environment
• Willing to work on-site overseas

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Responsibilities Include

You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work with front-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.

Requirements

• B.E/MS in Computer Science or equivalent.
• 10+ years or more of progressive software technology experience with at least 3 years in an architectural role.
• Completely hands on with technology and architecture. Start-up experience is a huge plus.
• Ability to quickly prototype and demonstrate technology value adds and educate + drive adoption within the extended technology team
• Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
• Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
• Work with engineering leadership to setup and manage processes.
• Track record of thought leadership and out of the box thinking in the technology arena.
• Ability to work efficiently in an entrepreneurial and in a start-up environment
• A Java/Spring/Akka, Javascript or Golang rockstar.
• Deep and hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc.
• Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
• Building quick PoCs and full-fledged solutions with various AWS managed services would be a big plus.

Responsibilities

As a Software Engineer - Cross Platform Mobile Developer you will be expected to develop and maintain Cross platform Android and iOS applications for a range of our clients in different verticals. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will also be helping out junior team members by reviewing their code and providing feedback. Thereby, helping them excel professionally.

Requirements

B.E/B.Tech degree in Computer Science Engineering or any related fields. Even candidates with BCA/MCA degree can apply. But if you feel that you don’t have the necessary degree to apply, don’t worry! If you can prove that you have the necessary skills for this position, we would love to hear from you.

Skills

• Thorough understanding of Flutter and its core principles.

• Proficient in Dart6 Programming.

• Knowledge of modern authorization mechanisms (such as Auth 2.0 or JSON Web Token)

• Build pixel-perfect, buttery smooth UIs across both mobile platforms. • Familiarity with RESTful APIs.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git or Perforce)

• Strong knowledge of UI design principles, architecture patterns, and best practices for development.

• Familiarity with native build tools, like Xcode, Gradle (Android Studio, IntelliJ)

• Ability to write well-documented, clean code

• Experience launching and managing production mobile apps Nice to have

• Familiarity with continuous integration

• Knowledge on native Android development