11+ WFM Jobs in India

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

About the Role:

We’re looking for a creative and detail-oriented UI/UX Design Intern to join our design team. You’ll collaborate with product managers, developers, and senior designer to craft intuitive, user-focused experiences across web and mobile platforms.

Responsibilities:

Assist in creating wireframes, user flows, and prototypes for new and existing features

Work with cross-functional teams to understand user needs and product goals

Support the creation of high-fidelity UI designs using tools like Figma, Adobe XD, or Sketch

Conduct user research and competitive analysis

Participate in usability testing and incorporate feedback into design iterations

Help maintain visual consistency across digital experiences

Requirements:

A strong interest in UI/UX design with a good sense of aesthetics and user experience

Familiarity with design tools such as Figma, Adobe XD, or Sketch

Good communication and collaboration skills

Attention to detail and a willingness to learn

Portfolio (personal, academic, freelance, or project-based work) demonstrating design ability

Nice to Have:

Educational background in Design, HCI, or a related field (not mandatory)

Basic knowledge of HTML/CSS

Experience with user research or usability testing

Familiarity with design systems and accessibility principles

What You’ll Gain:

Hands-on experience working on real design challenges

Mentorship and feedback 

Exposure to end-to-end product development

A creative and supportive work environment

Requirements

• 3+ years work experience writing clean production code
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
• Experience of setting CI/CD pipelines from scratch
• Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
• Experience with ETL pipelines, Bigdata infra
• Understanding of common security issues

Roles / Responsibilities:

• Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
• Configure networking, autoscaling. continuous deployment, security and multiple environments
• Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
• Automate all the steps to provide a seamless experience to developers.

🌟 About the Role:

As a BD Associate – Lead Generation & Academic Counselling, you’ll play a key role in:

🔸 Driving lead generation strategies

🔹 Guiding students on the right academic & career paths

🔸 Promoting KnowledgeChakra’s innovative learning solutions

🔹 Building strong student relationships and growing our learner base

🔸 Maintaining outreach & performance data

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Full-time marketing content writer / editor with post-graduation in mass communication / English literature who will be writing for businesses like Healthcare, Software, Marketing, etc. Able to conduct independent research, write web pages, blogs, PRs, marketing collaterals, whitepapers, proposals, newsletters, etc.

Complete Job Description:

We are looking for a full-time marketing content writer with post-graduation in mass communication / English literature who will be developing unique content for the websites, blogs etc. and have skills to communicate information concisely and persuasively. Additionally, he/she should be able to conduct independent research and interact with different teams for information gathering. Moreover, the candidate will be exposed to writing/editing blogs, press releases, marketing collaterals, whitepapers, infographics, proposals, presentations, newsletters, etc.

Profile

Specifically, the candidate should meet the following criteria:

• Excellent verbal and written communication skills
• Excellent in English grammar with a flair for writing
• Ability to generate content from interaction with other stakeholders
• A keen interest in global business issues and developments

Job Responsibilities:

• Create, develop and manage content for organization’s web properties
• Writing and editing content for our websites and social media handles, and ensuring that the content ranks well on major search engines
• Develop content for marketing collaterals including brochures, case studies, press releases, articles, newsletters and whitepapers
• Copyedit and proofread all web content
• Assuring web content is user-friendly with keywords for SEO benefit
• Stay updated with emerging web technologies and industry trends
• Working with a cross-departmental team, maintaining and developing the master content calendar for all web properties

Required Skills:

• Willingness to manage multiple projects in a fast-paced, deadline-driven environment
• Willingness to build consensus and work effectively within a cross-departmental team
• Basic knowledge of MS Office

Education:

• Post-graduation degree in English, Journalism, mass communication or a related field

• As a Senior Software Engineer you will work closely with the Tech Lead, and the rest of the engineering team to build and scale a data-driven platform. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
• Your primary focus will be the development of server-side logic, building new services and APIs, developing core business logic, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization.
• An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.

Must Haves

• You’ve been building web applications professionally for 5+ years
• You’re proficient in PHP 7, Laravel, and PostgreSQL
• You possess strong OOP and design pattern knowledge
• Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
• You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Nice-to-haves

• FrontEnd experience; have built applications in either: React, Vue, Angular, or Svelte
• Startup experience, preferably a tech startup
• Open Source contributor
• You have experience with other programming languages -- e.g. NodeJS, Python, Ruby, Go, C, etc.
• Passionate about/experienced with open source and developer tools
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

Bonus

• Experience deploying applications; AWS, DigitalOcean, etc.
• Experience with leading a team of 3+ developers

Apply if

• You want to be a team member rather than an employee - cultural fit is the most important thing. Start-up life is a roller coaster and we want to make sure no matter how the day has gone we can still go out (virtually) for a pint at the end of it
• You take ownership
• You’ve an eye for detail
• You’re a problem solver, and a perpetual learner
• You possess a positive and solution-oriented mindset

Job brief

As an Application Developer at Bridgei2i, you will participate in development and implementation of custom projects and products of Bridgei2i in Business Intelligence Applications. The role includes working closely with lead, testers, project managers, designers. 

You are expected to develop prototypes of the system design and work with lead, backend developers, testers and project managers as appropriate throughout development cycle. You will be developing bug free, maintainable, scalable web applications.

Requirements

• Working knowledge in JavaScript, CSS and HTML, Java/J2EE
• Experience of 1 + year's atleast in application development 
• Possess good knowledge of object-oriented design and development (OOA/OOD), algorithm and data structure
• Basic knowledge of web services (SOAP & Restful)
• Basic knowledge of relation database, SQL
• Knowledge in any of one of UI frameworks (AngularJS, ReactJS, NPM, node.js, JQuery) , or Spring or Struts
• Curiosity and attention to detail 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements