11+ WFM Jobs in India

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Job Title : AI/ML Engineer (Python)

Location : Gurgaon

Experience : 5+ Years and 10+ Years

Role Overview :

We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.

Key Responsibilities :

• Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
• Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
• Implement data preprocessing, feature engineering, and model optimization techniques.
• Work with large datasets to derive insights and develop predictive models.
• Write clean, efficient, and well-documented Python code.
• Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
• Research and implement new machine learning methods and technologies.
• Develop and maintain automated pipelines for training, testing, and deploying models.
• Mentor junior engineers (for 10+ Years of experience candidates).

Key Requirements :

Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

Experience :

• For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
• For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.

Technical Skills :

• Strong programming skills in Python.
• Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Proficiency in data processing tools such as Pandas and NumPy.
• Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
• Knowledge of NLP, computer vision, or deep learning techniques is a plus.
• Familiarity with big data tools (e.g., Spark, Hadoop) is advantageous.

Soft Skills :

• Strong analytical and problem-solving abilities.
• Excellent communication and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications :

• Hands-on experience with MLOps tools and workflows.
• Familiarity with version control systems like Git.
• Exposure to end-to-end product lifecycle from ideation to deployment.

Benefits :

• Competitive salary and performance-based incentives.
• Opportunity to work on cutting-edge AI/ML projects.
• Collaborative and innovative work environment.
• Continuous learning and upskilling opportunities.

Requirements / Experience:

• 1-3+ years of PHP application development experience
• Strong Experience using Laravel/CodeIgniter/ Symfonyframeworks
• Strong experience and theoretical knowledge of PHP
• Front end and back end development expertise
• JavaScript (Vue.js, React, node, Typescript, RequireJS)
• Front end frameworks (Bootstrap, Tailwind, etc.)
• Good background with SQL Databases (writing queries, optimization, query builders usage, ORMs)
• API development and documentation (OpenAPI)
• Troubleshooting (ability to react in the most effective manner to eliminate technical issues)
• Solution-Making (ability to propose the most effective technical solutions)
• NoSQL experience is nice to have
• Ability to work on existing live projects and do the modifications as required. 
• Ability to work independently and in a team as well

Position: Area sales Manager – Laminates/Sunmica

Locations: Bangalore, Ranchi,Rajasthan, Gujarat (Ahmedabad, Vadodara), Uttar Pradesh (Lucknow, Varanasi, Aligarh), Delhi, Jaipur

Experience: 8+ Years in Laminates/Sunmica Sales

Industry: Building Materials / Interior Products / Laminates & Decorative Surfaces

Key Responsibilities:

• Identify, develop, and manage new business opportunities in the Laminates/Sunmica market.
• Build and strengthen relationships with dealers, distributors across assigned territories.
• Plan and execute sales strategies to achieve monthly and quarterly targets.
• Conduct regular market visits in Gujarat, Rajasthan, Delhi, and UP to expand dealer/distributor network.
• Monitor competitor activities, pricing, and marketing strategies.
• Ensure effective order fulfillment, payment follow-up, and after-sales support.
• Collaborate with the marketing and product teams to align customer feedback with product offerings.

Key Requirements:

• Minimum 8 years of experience in business development/sales of laminates, sunmica.
• Proven success in managing territory sales and dealer/distributor development in the listed regions.
• Strong contacts and network in trade channels (distributors/retailers).
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel extensively within the assigned states/cities.

Mail updated resume with current salary-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Website: www.glansolutions.com

Position: Business Development Manager

Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP

Language: English  

Salary: 5 LPA to 8 LPA

We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.

Requirements:

• Bachelor’s degree in business, marketing or related field.

• 4 - 8 Years of Experience in sales, marketing or related field.

• Strong communication skills and IT fluency.

• Ability to manage complex projects and multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• The responsibilities of a Sales Manager Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Title: Senior Full Stack Developer

Employment Type: Full-time

Years of Experience: 4-7 years

Number of Positions: 3

Education: B. Tech, B.E, MSc-IT, MCA degree or equivalent

Work Location: Hyderabad

Mode of Work: Work From Office

Notice Period: Immediate (within 15 days)

On-site Feasibility: Yes

Interview Rounds:

- L1 - HRBP (Virtual Screening)

- L2 - Tech Lead (Virtual)

- L3 - Sr Tech Lead/CEO (Virtual)

- L4 - Managerial Round (CTO) (Virtual)

Interview Panel Availability: Preferably Weekends or after 6 pm weekdays

Working Hours: 11:30 am to 8:30 pm (Monday - Friday)

Hiring for: Product/Client

Role Reporting to: Tech Lead

Required Skills:

- 4+ years of development experience in .NET.

- Proficiency in JavaScript or TypeScript.

- Proficiency in C#, .NET, .NET Core, Entity Framework.

- Solid understanding of software development principles (SOLID).

- Expert in Azure/AWS.

- Understanding of Design Patterns.

- Excellent communication skills.

Good to Have:

- Knowledge of SQL databases.

- Certification in Azure/AWS.

- Strong knowledge of Vue.js.

- 2+ years of development experience in Vue.js or Angular (Version 10 and above) framework.

Roles & Responsibilities:

- Develop new applications including Web APIs, Webjobs, Functions, etc.

- Develop front-end applications using Micro Frontend Architecture.

- Write Unit Tests and Integration Tests to ensure software quality.

- Troubleshoot and debug applications.

- Mentor and train other team members.

- Maintain application performance by identifying and resolving production and development issues, installing updates and patches, and conducting maintenance tasks.

- Provide support for applications by developing utilities, addressing inquiries, and resolving issues.

- Stay updated with the latest technologies and trends by participating in educational opportunities and obtaining relevant certifications.

- Contribute to the achievement of organizational goals by completing assigned tasks and projects effectively.

Employee Benefits:

- Health Insurance (covering spouse and 2 children)

- Provident Fund (PF)

Job Description : Senior Full Stack Developer

Role

A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.

You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.

Responsibilities

• Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
• Design and implement high quality RESTful APIs.
• Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
• Collaborate with other team members including the mobile development team and design team.
• Participate in all aspects of the software development lifecycle for our projects.

Requirements

• 3 or more years of a mix of frontend and backend development experience.
• Ability to think critically, analyze, and break down problems into manageable components.
• Strong attention to detail.
• Ability to communicate and work well with others.

Backend Skills

• Strong knowledge and experience with developing RESTful APIs.
• Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
• Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
• Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
• Strong knowledge and experience of integration of third party services.
• Experience utilizing various third party backend frameworks and libraries.

Frontend Skills

• Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
• Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
• Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
• Experience utilizing various third party frameworks and libraries.

Good-to-have Experiences: 

• E-commerce platforms: Magento, WooCommerce, etc.
• Content management systems: Drupal, Wordpress.
• Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
• Containerization and orchestration solutions: Docker and Kubernetes.

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

• Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
• Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
• Has some experience in developing and integrating extensions in Wordpress
• Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
• Has a proficient knowledge of PHP, HTML, CSS, and Javascript
• Has strong debugging and problem-solving skills
• Has an ability to work with existing code and build upon it
• Has excellent communication skills, both verbal and written
• Must be imaginative and keep a finger on the latest trends and design directions
• Can convert Adobe Illustrator and Photoshop mockups to themes for the website
• Has working experience with source control (e.g. Git)
• Has experience in WordPress Page builder - elementor is a great advantage!
• Understands what to build optimize for speed and scalability
• Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
• Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
• Has some experience in developing and integrating extensions in Wordpress
• Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
• Has a proficient knowledge of PHP, HTML, CSS, and Javascript
• Has strong debugging and problem-solving skills
• Has an ability to work with existing code and build upon it
• Has excellent communication skills, both verbal and written
• Must be imaginative and keep a finger on the latest trends and design directions
• Can convert Adobe Illustrator and Photoshop mockups to themes for the website
• Has working experience with source control (e.g. Git)
• Has experience in WordPress Page builder - elementor is a great advantage!
• Understands what to build optimize for speed and scalability