11+ WFM Jobs in India

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Hiring Update | Business Development Executive – Jaipur

Growing Stars Consulting Private Limited is currently hiring for the role of Business Development Executive for a leading Sales Process (Blended – Voice and Chat).

Location: Jaipur (Work from Office)

Salary Package: Up to ₹6 LPA

Shifts: Rotational shifts with rotational offs

Cab Facility: Provided during odd hours

Eligibility Criteria:

• Minimum 2+ years of experience in Sales (B2C/B2B/Inside Sales)
• Excellent verbal and written communication skills in English
• Open to Graduates and Undergraduates
• Must be comfortable with both *Voice and Chat-based interaction*
• Ability to work in a target-driven environment

Roles and Responsibilities:

• Engage with potential customers through voice and chat to understand their requirements
• Promote and explain services to convert leads into sales
• Build and maintain strong customer relationships
• Achieve monthly sales targets and performance metrics
• Maintain accurate records of calls, leads, and customer interactions
• Collaborate with internal teams to ensure smooth onboarding and support

Job Title: Business Analyst – Fintech Domain (Mumbai Only)

Location: Mumbai, India

Experience: 5 to 10 Years

Domain: Fintech (Commodity domain exposure will be provided)

Education: Graduate/Postgraduate from a Premium Institute (Tier 1 preferred)

About the Role:

We are looking for an experienced Business Analyst with 5–10 years of proven experience in the Fintech domain. This role is ideal for candidates who have a strong foundation in business analysis and are keen to be groomed into the Commodity domain. You will work closely with cross-functional teams to drive bespoke application development and deliver high-quality, domain-aligned solutions.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document detailed business and functional requirements.
• Work on bespoke application development – from requirement elicitation to testing and go-live support.
• Translate business needs into functional specifications and user stories.
• Participate in solution design, data mapping, and system integration discussions.
• Conduct UAT planning, execution, and post-production validation.
• Continuously identify process improvement opportunities and recommend solutions.

Required Skills & Qualifications:

• Bachelor's/Master’s degree from a Premium Institute (Tier 1 background preferred).
• 5–10 years of relevant experience as a Business Analyst in Fintech/Banking/Financial Services.
• Strong understanding of BA processes – requirement

Location Constraint:

• Only candidates currently based in Mumbai will be considered.
• Profiles from Pune or other locations will not be entertained.

• Identify and develop strategic relationships with potential customers.
• Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
• Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
• Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
• Study the details of each offering & stay abreast of updates to these offerings
• Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals

Role Overview

As an SEO Analyst, you will join the SEO and Content Strategy team for our e-commerce division. You'll be responsible for execution of critical tasks across Tech, Content and Link Building departments, often working as a part of multiple departments. You'll work on initiatives that help grow organic visibility and traffic of our client websites.

You will report to the account managers and Head of Operations. You will have access to the most advanced SEO processes and SOPs, best-in-industry courses, premier SEO tools, AI tools and platforms. You will learn from and be part of an industry-leading team that delivers actionable insights and makes informed strategic decisions for our clients. You will get a chance to collaborate with India’s youngest and hottest brands that are changing the way we design our lives.

What You'll Do

• Learn the basics of SEO and analytics platforms to understand the execution part of the strategy.
• Conduct keyword research and mapping for product categories, identifying opportunities based on volume, competition, and intent.
• Perform regular competitor analysis including gap analysis, SERP ownership, and feature comparison to identify opportunities and threats. In short, own the organic growth of the clients.
• Collaborate with content teams to develop and optimize product descriptions, collection page content, and SEO-recommended content that matches user search intent. Learn to understand the inner workings of content that drives traffic, and scale the same for multiple clients.
• Monitor and analyze core algorithm updates, conducting impact assessments and developing action plans to maintain or improve rankings.
• Develop strategies for seasonal peaks and promotional periods to maximize organic visibility.
• Work on technical SEO audits to identify issues that are affecting website visibility and learn to recommend the best practices for growth.
• Learn link building tactics and help with acquiring high quality backlinks for clients.

You Will Be A Right Fit If You Have

• Curiosity: Eager to learn, explore new ideas, and ask insightful questions to drive innovation and personal growth.
• High Attention to Detail: Ensures accuracy and quality in work, maintaining high standards in every task.
• Self-Awareness: Understands personal strengths and growth areas, fostering collaboration and adaptability to learn new tasks.
• Self-Disciplined: Manages time effectively and follows ethical code of conduct of a professional environment, delivering consistent results without granular supervision .
• Result-Driven: Focuses on achieving measurable outcomes, with a mindset of exceeding expectations consistently.
• Proactive: Takes initiative, offering solutions and driving progress independently.
• Strong Communicator: Speaks and understands English, effectively conveys ideas, listens actively, and ensures clear, constructive interactions and isn’t afraid to ask questions whenever clarity is required.
• Collaborator: A collaborative team player who values the success of the whole team, in addition to their own.
• Technically Fluent: Possesses a solid understanding and curiosity to learn and use relevant tools and technologies, ensuring efficient execution of tasks, cross-functional communication and problem-solving.

Who are We

GrowthSRC Media is a team of growth hackers, creatives and strategists who help unlock rapid measurable growth for some of India's category-defining brands. We bring together growth marketing, content and creative expertise into a single cohesive team augmented with proven execution and robust data analytics that propel organic growth for our clients. 

We are located in Pune and support our clients across the globe. Our client portfolio spans VC-backed startups and scale-ups including the likes of The Pant Project, 1 Hair Stop, sploot, Vakilsearch and many more. 

GrowthSRC aims to hire the best, train the best, service the best, and empower the best by providing top-notch resources and tools for success.

Company Culture is at Our Core

We aspire to design a workplace built for today, inspired by tomorrow. We know that companies with a strong culture and a higher purpose perform better in the long run. 

These are the core behaviours that our team lives by:

1. We are a team, not a family.
2. We are pro-growth.
3. We believe in radical candor.
4. We promote autonomy and accountability
5. We are problem solvers.
6. We breathe 4Cs that make up culture for us - clients, communication, curiosity & courage.

Benefits of Working With Us

• Professional growth: we believe in helping each member of our team grow personally and professionally, and we promote from within.
• Collaborative Work Culture: Smart teammates that push your professional capabilities to the next level and help you learn from the best.
• Mentorship: 1-on-1 mentorship from founders, along with team training and workshops. We help you find the right role for you within our agency to enhance your skillsets. 
• Small Team Environment: Experience a close-knit work culture that gives you the ability to stand out, take ownership of projects, and make a big impact
• Learning Enablement: Access to the world’s best courses on SEO,  Digital Marketing, YouTube and internal SOPs.

Looking for React Native 6 to 8 years of experience

• Has built at least 2 React Native Apps ( Concept to Design to Dev to Production to

Refine ) or atleast 1 App from Scratch individually.

• Has Managed a team of atleast 3 developers to build mobile apps/modules.

• Understand mobile app design principle

• Can debug app and troubleshoot issues

• Can write testable code / module

• Has worked on app performance improvement

• Has taken security considerationwhile building app(s)

• Added advantage if has worked on Firebase,FCM and Redux.

Work closely with Product Managers to drive product improvements through data driven decisions.

Conduct analysis to determine new project pilot settings, new features, user behaviour, and in-app behaviour.

Present insights and recommendations to leadership using high quality visualizations and concise messaging.

Own the implementation of data collection and tracking, and co-ordinate with engineering and product team.

Create and maintain dashboards for product and business teams.

Requirements

1+ years’ experience in analytics. Experience as Product analyst will be added advantage.

Technical skills: SQL, Advanced Excel

Good to have: R/Python, Dashboarding experience

Ability to translate structured and unstructured problems into analytical framework

Excellent analytical skills

Good communication & interpersonal skills

Ability to work in a fast-paced start-up environment, learn on the job and get things done.

• Proficient in Node with Express.Js as a framework.
• Must have hands-on experience in Databases. (MongoDB)
• Proficient understanding of code versioning tools, such as Git
• Hands-on experience in building microservices and processes.
• Building reusable code and libraries for future use