11+ WFM Jobs in India

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Job Description:

Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Golang code.
• Lead the architecture and development of backend services and APIs.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify and address performance bottlenecks and bugs.
• Ensure code quality through writing unit and integration tests.
• Troubleshoot and fix issues in code and functionality you have developed.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 5-10 years of experience in software development, with a significant focus on Golang.
• Strong understanding of Go programming language, paradigms, constructs, and idioms.
• Experience with RESTful services and API design.
• Knowledge of common Goroutine and channel patterns.
• Experience with microservices architecture and containerization (Docker, Kubernetes).
• Familiarity with SQL databases (PostgreSQL).
• Experience with cloud platforms (e.g., AWS).
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and teamwork skills.

REQUIRE QUALITY ASSURANCE EXECUTIVE

EDUCATION – GRADUATE- BSC/BPHARMA

SKILLS- QA, TESTING KNOWLEDGE, REGULATORY AFFAIRS,

EXPERIENCE – MIN 3 YEARS IN PHARMA

SALARY – UPTO 35K

We are seeking a skilled and experienced Senior Backend Engineer proficient in Java to join our dynamic team. The ideal candidate will have 4-7 years of hands-on experience in Java development, particularly in building robust backend systems and microservices architecture. As a Senior Backend Engineer, you will collaborate with cross-functional teams to design, develop, and deploy scalable and efficient backend solutions to support our products and services.

Responsibilities:

1. Design, develop, and maintain high-performance backend systems and microservices using Java.
2. Collaborate with product managers, frontend engineers, and other stakeholders to understand requirements and translate them into technical specifications.
3. Implement best practices in software development, including code reviews, testing, and documentation.
4. Optimize and refactor existing codebase for improved performance, scalability, and maintainability.
5. Troubleshoot and debug issues in production environments and provide timely resolutions.
6. Stay updated with industry trends and emerging technologies to propose innovative solutions and improvements.
7. Mentor junior engineers and contribute to their professional growth and development.
8. Participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. 4-7 years of professional experience in backend development with a focus on Java.
3. Strong proficiency in Java programming language and its ecosystem.
4. Experience with building scalable and distributed systems using microservices architecture.
5. Proficiency in Spring Framework (Spring Boot, Spring MVC, Spring Data, etc.).
6. Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
7. Experience with RESTful API design and implementation.
8. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
9. Knowledge of containerization and orchestration tools like Docker and Kubernetes is a plus.
10. Excellent problem-solving skills and attention to detail.
11. Strong communication and collaboration skills.
12. Ability to work independently and in a team-oriented environment.
13. Experience with Agile/Scrum methodologies.

Preferred Qualifications:

1. Master's degree in Computer Science or a related field.
2. Experience with DevOps practices and CI/CD pipelines.
3. Knowledge of reactive programming frameworks like Akka or Vert.x.
4. Familiarity with message broker systems such as Kafka or RabbitMQ.
5. Contributions to open-source projects or active participation in the developer community.

JOB DESCRIPTION

Senior fullstack Mobile Developer

Company Description

Building the future of meat and seafood supply chain.We are building smart supply chain to deliver the highest quality seafood and meat for the Indian consumer. Our innovations in process management and workforce orchestration along with strong industry credentials are enabling us to deliver the fastest harvest-to-fork in the industry.Our endeavor is to leverage experience across various parts of the value chain – farming, production, delivery to marquee brands – to deliver similar value to the Indian consumers.

Job Description

As a senior full stack developer, you will contribute to our end to end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable code and deliver amazing user experiences. We are building a design and process centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self starter with a sense of what it takes to be successful as a team
• Agile - welcome change, do as less as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Passionate about design as a foundation of great user experience
• Opinionated, but flexible to accommodate the big picture

Responsibilities

• Analyse requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices and coding standards for full stack development.
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members and extend goodwill to other employees

Qualifications

• Prior startup experience, preferably with war stories to share
• 3-5 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality and modularized software 
• Expertise in React Native and related ecosystem
• Expertise in at least one of native Android or iOS development
• Experience with GraphQL and other modern JS ecosystems
• Expertise in common design patterns and anti-patterns Javascript
• Experience with service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution and maintenance of test infrastructure for backend workflows
• Knowledge of AWS
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with CI/CD and setting up a monitoring infrastructure
• Experience with Flutter
• Interest in blockchain and computer vision related ML systems
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. 

This person MUST have: 

- BE Computer Science, MCA or equivalent. 

- Experience testing IOT devices managed by cloud. 

- Manual testing experience and a desire to learn and work with the latest technologies. Web, Cloud and Mobile App testing. 

- Develop test plans, cases, and scripts; schedule and execute test cycles; contribute to testability & quality of software. 

- Reports all defects accurately; facilitate problem tracking and successful resolution; assess and communicate various risks involved and provide necessary assistance to engineers and stakeholders. 

- Basic knowledge of automation know-how [ API automation, Python] - Test to fail mindset, Solid test strategy experience, well versed with QA processes. - Hands on experience on Performance test angle. 

Experience: 

- Min 1 year experience 

- Not more than 10 year experience. 

Location 

- Remotely, anywhere in India 

Timings:

- 40 hours a week (9 PM IST to 2 AM IST(10 hours in your suitable time) , Monday to Saturday). 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period. 

Job Description

Software Engineer (Java)

About Ezeiatech

Founded over 8 years ago, we’ve grown from a small team in India’s start up city Gurgaon to a leading global software consultancy.

Over 100+ clients all over the globe are already satisfied by our services and the list continues to grow.

Ezeiatech is the next-generation global technology company that is helping enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on years of innovation, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We expertly steer our clients through all the hurdles of their digital journey. We do it by enabling the enterprise with all the latest trends and technologies that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Roles & Responsibilities

• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Desired Qualifications and Experience

• Computer Science or equivalent Engineering degree.
• 1 to 3 years of professional experience as a Java Developer.
• Hands-on experience in designing and developing applications using Java EE platforms.
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience in the Spring Framework.
• Experience with test-driven development.