11+ WFM Jobs in Pune | WFM Job openings in Pune

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Job Responsibilities:

• Assist in the design, development, and maintenance of high-quality Android applications using Java/Kotlin.
• Work with Android Studio to write clean, efficient, and well-documented code.
• Implement and adhere to MVVM (Model-View-ViewModel) architectural patterns to ensure scalable and maintainable applications.
• Utilize Data Binding to streamline UI development and improve code readability.
• Develop user interfaces with a strong understanding of various Layouts (ConstraintLayout, LinearLayout, RelativeLayout, etc.) and responsive design principles.
• Integrate applications with RESTful Webservices using libraries like Retrofit to connect with backend services and handle data efficiently.
• Gain experience in interacting with databases, including basic operations with SQLite Database (Creating, Updating/Querying) for local data storage and understanding of server-side data interaction.
• Apply Debugging Skills using tools such as Logcat, Android Debugger (Debug), and Lint for identifying and resolving issues, and optimizing application performance.
• Leverage Plugin Tools like ADB Idea, Codata, and Lombok Plugin (if applicable) to enhance development workflow and productivity.
• Work with various Android APIs to implement new features and functionality.
• Participate in Testing the Android Application, including unit testing and collaborating with QA for functional and integration testing.
• Perform Lint for Code Inspection to ensure code quality, consistency, and adherence to best practices.
• Learn and apply fundamental Design Patterns (e.g., Singleton, Observer) in Android development.
• Collaborate effectively with cross-functional teams, including product managers, UI/UX designers, and backend developers, to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency and improve application performance.
• Stay up-to-date with the latest Android development trends and best practices.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 0-2 years of hands-on experience in Android application development.
• Solid understanding of Android SDK and Android Studio.
• Proficiency in at least one of the primary Android programming languages: Java or Kotlin.
• Familiarity with MVVM architecture.
• Basic knowledge of Data Binding.
• Understanding of various Android Layouts.
• Exposure to SQLite Database and concepts of server-side interaction.
• Familiarity with Retrofit for API consumption.
• Demonstrated Debugging Skills using relevant Android tools.
• Awareness of common Plugin Tools for Android development.
• Basic understanding of Android APIs.
• Knowledge of RESTful Webservices principles.
• Experience with testing methodologies for Android applications.
• Ability to use Lint for Code Inspection.
• Eagerness to learn and apply Design Patterns.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and teamwork skills.
• A portfolio of personal or academic Android projects is a strong plus.

Role: Pre Sales Executive

Exp: 4+ Years

CTC: up to 6 LPA

Key Requirements:

· Languages: Fluency in Marathi, Hindi, and English is mandatory.

· Experience: Minimum 4 years of pre-sales experience in a reputed organization.

· Industry: Preference for candidates from real estate or financial services (e.g., American Express, banking, insurance).

· Location: Willingness to work full-time from the Songbirds Sales Office.

· Strong interpersonal skills with a customer-first mindset.

· Self-motivated, goal-oriented, and excellent in follow-up and communication.

Preferred Qualification:

· Bachelor’s Degree in Business, Marketing, Communications, or related field.

Salary Budget- 500000-800000/-

Experience- At least 3years work experience in manufacturing Sales (Fabrication & Sheetmetal)

Company Description

Rawmart is an end-to-end solution provider and enabler for manufacturers and SMEs based in Pune. We specialize in smart and cost-effective raw material procurement, seamless supply chain management, and process efficiencies to deliver superior cost and volumetric output. Our mission is to develop ecosystems across various product verticals and partner with SMEs nationwide. Our core principles are to involve, solve, and evolve to support manufacturing and procurement processes.

Role Description

This is a full-time on-site role for a Business Development Manager at Rawmart. The Business Development Manager will be responsible for identifying and establishing partnerships with manufacturers and SMEs, developing business strategies to promote growth, and managing client relationships. The role will involve conducting market research, analyzing industry trends, and presenting business proposals to potential partners. The Business Development Manager will also collaborate with internal teams to ensure seamless execution of projects and achieve business objectives.

Qualifications

• Proven experience in business development, sales, or related roles
• Strong negotiation and persuasion skills
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with clients and partners
• Good understanding of manufacturing processes and supply chain management
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Proficiency in MS Office
• Bachelor's degree in Mechanical Engineering/ any Engineering .

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

• Partners with business stakeholders to translate business objectives into clearly defined analytical projects.
• Identify opportunities for text analytics and NLP to enhance the core product platform, select the best machine learning techniques for the specific business problem and then build the models that solve the problem.
• Own the end-end process, from recognizing the problem to implementing the solution.
• Define the variables and their inter-relationships and extract the data from our data repositories, leveraging infrastructure including Cloud computing solutions and relational database environments.
• Build predictive models that are accurate and robust and that help our customers to utilize the core platform to the maximum extent.

• 12 to 15 yrs of experience.
• An advanced degree in predictive analytics, machine learning, artificial intelligence; or a degree in programming and significant experience with text analytics/NLP. He shall have a strong background in machine learning (unsupervised and supervised techniques). In particular, excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, logistic regression, MLPs, RNNs, etc.
• Experience with text mining, parsing, and classification using state-of-the-art techniques.
• Experience with information retrieval, Natural Language Processing, Natural Language
• Understanding and Neural Language Modeling.
• Ability to evaluate the quality of ML models and to define the right performance metrics for models in accordance with the requirements of the core platform.
• Experience in the Python data science ecosystem: Pandas, NumPy, SciPy, sci-kit-learn, NLTK, Gensim, etc.
• Excellent verbal and written communication skills, particularly possessing the ability to share technical results and recommendations to both technical and non-technical audiences.
• Ability to perform high-level work both independently and collaboratively as a project member or leader on multiple projects.

Job Title: Digital Marketing Intern (Lead Generation & Performance Marketing)

Company Overview: Urbanroof is a dynamic and innovative civil industry company committed to Urbanroof was born from this mission is clear: to create awareness and offer preventive-based solutions for the care and maintenance of construction properties. We are seeking a highly motivated and enthusiastic Digital Marketing Intern to join our growing team. This internship provides an excellent opportunity for someone looking to gain hands-on experience in lead generation and performance marketing in the digital space.

Position Summary: As a Digital Marketing Intern, you will play a crucial role in driving lead generation and optimizing performance marketing campaigns. You will work closely with the marketing team to implement strategies aimed at increasing brand awareness, attracting qualified leads, and ultimately contributing to the growth of our business.

Key Responsibilities:

1. Lead Generation:

• Identify and target potential customers through various digital channels.
• Collaborate with the sales team to understand target audience profiles and tailor lead generation efforts accordingly.
• Utilize social media, email marketing, content marketing, and other online platforms to generate high-quality leads.

1. Performance Marketing:

• Assist in the planning, execution, and optimization of digital advertising campaigns (Google Ads, Facebook Ads, LinkedIn Ads, etc.).
• Monitor key performance indicators (KPIs) and analyze campaign data to identify areas for improvement.
• Implement A/B testing to refine ad copy, creative, and targeting strategies.

1. Content Creation:

• Contribute to the creation of engaging and compelling content for digital marketing campaigns.
• Brainstorm ideas for concept on new campaigns
• Collaborate with the content team to ensure alignment between content and performance marketing goals.

1. Analytics and Reporting:

• Compile and analyze data from various sources to generate reports on campaign performance.
• Provide actionable insights to optimize campaigns and improve overall digital marketing effectiveness.

1. Research and Stay Updated:

• Stay informed about industry trends, competitor activities, and emerging digital marketing technologies.
• Research and recommend new approaches to enhance lead generation and performance marketing efforts.

Qualifications:

• Currently enrolled in a relevant undergraduate or graduate program.
• Strong interest in digital marketing, lead generation, and performance marketing.
• Basic understanding of digital marketing concepts and platforms.
• Excellent analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Strong communication skills, both written and verbal.
• Proactive, self-motivated, and eager to learn.

Duration: 6 months(can be extended).

Location: Onsite

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

The key aspects of this role: 

• Candidate with exceptional programming skills, problem-solving abilities and strong work  ethic. 
• The candidate has to work on custom programming and web application development for  Drupal. 
• Testing, maintenance and troubleshooting of existing company sites and resolving issues if  any. 
• Contributing ideas and efforts towards internal projects and working as part of a team to  find solutions on various problems. 
• Communicate technical ideas to business users and other teams (design, QA). • Collaborate with team members and to work independently when needed. • Eager to embrace current and emerging web technologies. 

To be the right fit, you'll need: 

• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years  in Drupal 8) 
• Strong knowledge of MySQL, jQuery, HTML5, CSS 
• Experience with Drupal architecture, best practices and coding standards 
• Knowledge on Views, Services etc. 
• Experience in custom module and theme creation 
• Familiar with sub version control systems such as Git or SVN 
• Basic knowledge of environment setup for Linux distribution