11+ WFM Jobs in Pune | WFM Job openings in Pune

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Apply through this link- https://forms.gle/3iAtbPkGJ12B24Kr7

Job Description

Position: DevOps Engineer

Experience: Experience 4+ years of relevant experience

Location :  WFO (3 days working) Pune – Kharadi, NCR – Gurgaon.

Employment Type:  contract for 3 months-Can be extended basis performance and future requirements

Skills Required :

 • Proficiency in CI/CD process & Version Control Systems 

• DevOps Engineer who will be able to work on the automated CI/CD process and help in project deployment activities

Job Title: Sales Operations Specialist

Location: Pune/Mumbai

Type: Full-time

Role Overview:

We are looking for a detail-oriented and proactive Sales Operations Specialist to join our dynamic team. This role is pivotal in ensuring smooth communication and coordination between internal teams and external clients. You will be responsible for lead engagement, logistical coordination for events, and delivering an exceptional client experience throughout the engagement lifecycle.

Key Responsibilities:

1. Lead Engagement & Communication

• Send introductory and follow-up messages to potential leads on LinkedIn.
• Maintain a tracker for lead responses and escalate warm leads to the Sales team.
• Support the Sales team with pre-sales coordination when needed.
• Prepare Statement of Work (SoW) for all newly onboarded clients and Co-ordinate closely with the Finance team
• Liaise with legal or finance for contract vetting and closure
• Maintain onboarding documents: PO/WO/Agreement

2. Event Coordination

• Liaise with the event team to ensure timely dispatch of materials and giveaways.
• Coordinate branding requirements including logo sharing and visibility arrangements.
• Track and follow up on payments related to event participation and invoicing.
• Coordinate with sales vendors for data procurement and client gifting and liaise with the marketing team for collateral updates and requirements.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in client servicing, operations, or event coordination.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in MS Office and comfortable using CRM and project management tools.
• Prior experience in L&D, HR Tech, or event domains is a plus.

What We Offer:

• Opportunity to work with a passionate, purpose-driven team.
• Exposure to diverse industries and high-impact client projects.
• A learning-oriented and collaborative work environment.
• Opportunity to attend events/ conferences

You will be our first marketing hire, and will be responsible for laying the foundation of our marketing DNA described above.

• Conceptualize from scratch our multi pronged marketing strategy - SEO (blog, newsletter), social media (linkedin, twitter), community, education (webinars, podcasts), partnerships etc
• Understand our user/buyer persona, empathize with them, conceptualize relevant content topics, and work with content writers to push high quality content on various platforms
• Identify the right keywords for Zenskar to optimize on - both head, and long tail
• Iterate to figure out the correct tone for our social media communication, and build relevant audience on social platforms
• Reach out to industry influencers, collaborate with them and organize webinars, podcasts etc with the intent to establish Zenskar as an authority in the industry
• Create a vibrant community of our user and buyer persona, with the intent to help solve the problems they face on a daily basis
• Hire as the team grows and mentor junior folks

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

• Proven software development experience
• Proven working experience in Android
• Strong Java OOPs concepts and design patterns understanding 
• Hands-on experience on Kotlin.
• Good understanding of C and data structures, JavaScript
• Must have a good understanding of React Native or Cordova
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Have published at least one app in the Store.
• Experience in writing SDK frameworks
• Experience working with remote data via REST and JSON
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source Android/iOS ecosystem and the libraries available for common tasks
• Must be proficient in code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross-platform such as Flutter, Kony.

Duties/ Responsibilities

• Performing exhaustive research to gain in-depth knowledge of all customer personas
• Creating specifications and content appropriate for the brand's customer personas
• Planning the editorial calendar and content proposition
• Developing content governance guidelines for tone, style, and voice of all content, and ensuring they are followed
• This role is 50/50 conceptualizing and executing. You must be able to not only ideate and pitch your own create concepts to your peers and management, but also work with a team to execute others’ ideas when needed.
  
  Collaborate as part of a small, agile video team producing original video content for digital platforms from script to shoot to edit and delivery.
  
  Create content for social channels, with a clear understanding of how users engage with social creative across formats and platforms.
  
  Develop best practices and expertise around creating, publishing and distributing videos specific to various digital platforms, and train teammates in those best practices.
  
  Qualifications / Skills :
  
  5+ years of experience in a creative agency, production company, or in-house at a brand pitching and editing video content for social and digital channels.
  
  Should have a proven track record of creating content for a company/ Individual.
  
  Detail-oriented, fast learner, and able to manage your own time.
  
  Can effectively cope with change, shift gears comfortably, decide and act without having the total picture. Cut your own way through ambiguity and engaging management smartly when needed.

Benefits:

• This is a full time position, working from office. Office Address: Lexicon International School, Kalyani nagar, Pune.
• Transportation reimbursement is available.
• Medical Insurance available.
• Leadership & Development training for all manager-level employees
• Salary will be as per the skills and the experience of the applicant.