11+ WFM Jobs in Pune | WFM Job openings in Pune

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Job Location: Kharadi, Pune

Job Type: Full-Time

About Us:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have 10 years of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide their operations and believe in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the "givers gain" philosophy and strive to provide value in order to seek value. We are committed to delivering top-notch solutions to our clients and are looking for a talented Web UI Developer to join our dynamic team.

Qualifications:

• Strong Experience in JavaScript and React
• Experience in building multi-tier SaaS applications with exposure to micro-services, caching, pub-sub, and messaging technologies
• Experience with design patterns
• Familiarity with UI components library (such as material-UI or Bootstrap) and RESTful APIs
• Experience with web frontend technologies such as HTML5, CSS3, LESS, Bootstrap
• A strong foundation in computer science, with competencies in data structures, algorithms, and software design
• Bachelor's / Master's Degree in CS
• Experience in GIT in mandatory
• Exposure to AWS, Docker, and CI/CD systems like Jenkins is a plus

Key Responsibilities:

• Involve in the Design And Development Of Scalable Backend Applications Using Java (Spring Boot).
• Mentor And Guide A Team Of Developers To Ensure High-Quality Deliverables.
• Take Ownership Of Solution Architecture, Coding Standards, And Design Patterns.
• Develop And Manage Restful Apis And Integrate Third-Party Services.
• Collaborate With Front-End Teams, Qa, And Stakeholders To Align Technical Implementation With Business Goals.
• Oversee Deployments In Hybrid Cloud Environments In Coordination With Devops Teams.
• Conduct Code Reviews, Lead Design Discussions, And Manage Agile Development Processes (Scrum/Kanban).
• Monitor Application Performance And Drive Improvements Proactively.
• Troubleshoot And Resolve Complex Software Issues Across Systems And Services.

Required Skills:

• 6+ Years Of Professional Experience In Java Development.
• Strong Hands-On Expertise In Spring Boot And Microservices Architecture.
• Working Knowledge Of Node.Js And Javascript/Typescript.
• Experience With Rest Apis, Sql/Nosql Databases (Mysql, Postgresql, Mongodb).
• Familiar With Ci/Cd Pipelines, Git, And Modern Devops Practices.
• Proven Ability To Lead Distributed Teams And Manage Deliverables In A Remote/Hybrid Work Setup.
• Strong Communication, Leadership, And Problem-Solving Skills.

What You’ll Do

As an SAP CPI Senior Consultant, you will:

 Develop and implement integration strategies and architectures utilizing SAP CPI (Cloud Platform Integration)

 Lead analysis and design sessions to create requirements to develop client solutions

 Aid in designing, developing, and configuring SAP CPI functions to meet client business requirements, including integration points with other modules and systems

 Manage and oversee the design and development of customized RICEFW (Reports, Interface, Conversion, Enhancements, Forms and Workflows) objects

 Provide general technical support for our clients and lead other consulting resources

What We’re Looking For

 4-8 years of experience in SAP CPI

 Minimum of 2 full-lifecycle SAP CPI projects

 Team lead experience

 Expertise in integrating SAP with 3rd party systems

 Flexibility and adaptability - Our seniors work on everything from design to hands-on development and can stretch into new roles

 High-level expertise with core SAP modules, including SD, FICO, EWM, MM, PP, TM

 Thorough client services orientation and accustomed to taking an active role in executing engagements and project plans/tasks

 Willingness to support both project-based work as well as application-managed services (AMS)

 Ability to support a hybrid-working model at home and in the local office

 Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations

 4-year degree in Business Administration, Computer Science, Information Systems, Engineering, or an equivalent discipline

• 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
• Expert in enterprise solution architecture and design
• Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
• Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
• Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
• Understanding of Banking treasury products, US Fed regulatory etc.
• Strong understanding of data lineage. building
• Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
• Experience in Business rules configurations in OFSAA framework
• Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.

As front-end engineer, you’ll be responsible for end-to-end development of products and services that align with business objectives.

Work Culture

1. Grow your skills, experiment with cutting edge technologies and tools
2. An environment that encourages creative thinking and limits red tape
3. Collaborate with fellow engineers, product management, clients and end users
4. Execute responsibilities effectively and honestly

Skills and Experience

1. Minimum 5 years of javascript development experience
2. In-depth understanding of javascript and reactjs
3. Experience in designing effective data structures and algorithms
4. Experience in object-oriented and functional programming paradigms
5. Experience in consuming REST web services.
6. Experience and understanding of any backend framework would be a plus
7. Experience with version control and project management tools
8. Excellent oral and written communication (english + 1 local language)
9. Analytical and problem-solving skills
10. Familiarity with any cloud service provider - aws/digital ocean/azure

Signs you would be a good fit

1. You enjoy crafting elegant, well-tested solutions, not just delivering working code
2. You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products
3. You have an entrepreneurial mindset
4. You are a quick learner with proven reasoning skills
5. You explore beyond your resume

About Eloquent Studio Pvt Ltd

Team of 1-10 people

Located in Pune, Maharashtra, India

• Mandatory skills: Spring boot, Hibernate, Microservice
• Strong Java skills including Java 8 features 
• Good understanding of Microservices-based architecture and the related ecosystem 
• Exposure to MS SQL Server, Sybase etc. and NoSQL databases like MongoDB is also preferred.
• Great OO skills, including strong design patterns knowledge 
• Strong knowledge of software best practices, like Test-Driven Development (TDD) and
• Continuous Integration (CI) 
• Strong Knowledge of Data Structures & Algorithms
• Experience in working with data-driven RESTful APIs using web frameworks like SpringBoot,etc. 
• Should be able to do data modeling
• Good understanding of ORMs like Hibernate, JPA, etc. 
• Strong debugging skills
• Familiarity with architectural/ design patterns
• Advanced knowledge of Agile methodology.