11+ WFM Jobs in Pune | WFM Job openings in Pune

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

KEY DUTIES

• Independently own and resolve high-priority or complex customer issues with minimal supervision
• Reproduce and analyze product defects using advanced troubleshooting techniques and tools
• Collaborate with developers to identify root causes and drive timely resolution of defects
• Identify trends in escalations and provide feedback to improve product quality and customer experience
• Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
• Contribute to knowledge base articles and process improvements to enhance team efficiency
• Represent the escalation team in product reviews or defect triage meetings
• Build subject matter expertise in specific products or components
• Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
• Participate in Agile ceremonies and contribute to team planning and backlog refinement
• Other duties as assigned

BASIC QUALIFICATIONS

• Typically requires 3–6 years of technical experience in a support, development, or escalation role
• Strong technical troubleshooting and root cause analysis skills
• Proficient in debugging tools, logs, and test environments
• Ability to independently manage multiple complex issues and drive them to closure
• Experience working with cross-functional teams in a collaborative, Agile environment
• Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
• Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
• Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
• Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
• Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Onepoint does more than solving complex digital challenges. It is a place for you to explore your potential, elevate yourself, and transform your career. An opportunity to belong to a diverse international team knit together by a culture built on respect and integrity. A team with

deep technical and business expertise, emboldened by a supportive, nurturing environment. An environment that celebrates the diversity of thinking, knowledge sharing, innovative mindsets,

personal growth, and career progression. Add in the company‘s forward-thinking management and a commitment to offering a healthy life-work balance, and you start to get an insight into the magic sauce that makes Onepoint a uniquely special place to work.

As an ETL Developer/Data Engineer, you will focus on developing new features, implementing unit tests and help develop forward-thinking development strategies. You are passionate about developing software and scripting to maintain complex data-related systems, with vision and

talent to contribute to emerging areas such as cloud technologies. Working together with highly skilled technical experts, you will be a driving force in building world-class solutions for our clients across the globe.

To learn more about the position.. please see detailed Job description and let us know if you meet the requirements

http://www.onepointltd.com/wp-content/uploads/2025/07/PUNE_JD2025-07_IN.002-ETL-Developer.pdf

Responsibilities

• Develop and maintain robust APIs to support various applications and services.
• Design and implement scalable solutions using AWS cloud services.
• Utilize Python frameworks such as Flask and Django to build efficient and high-performance applications.
• Collaborate with cross-functional teams to gather and analyze requirements for new features and enhancements.
• Ensure the security and integrity of applications by implementing best practices and security measures.
• Optimize application performance and troubleshoot issues to ensure smooth operation.
• Provide technical guidance and mentorship to junior team members.
• Conduct code reviews to ensure adherence to coding standards and best practices.
• Participate in agile development processes including sprint planning daily stand-ups and retrospectives.
• Develop and maintain documentation for code processes and procedures.
• Stay updated with the latest industry trends and technologies to continuously improve skills and knowledge.
• Contribute to the overall success of the company by delivering high-quality software solutions that meet business needs.
• Foster a collaborative and inclusive work environment that promotes innovation and continuous improvement.

Qualifications

• Possess strong expertise in developing and maintaining APIs.
• Demonstrate proficiency in AWS cloud services and their application in scalable solutions.
• Have extensive experience with Python frameworks such as Flask and Django.
• Exhibit strong analytical and problem-solving skills to address complex technical challenges.
• Show ability to collaborate effectively with cross-functional teams and stakeholders.
• Display excellent communication skills to convey technical concepts clearly.
• Have a background in the Consumer Lending domain is a plus.
• Demonstrate commitment to continuous learning and staying updated with industry trends.
• Possess a strong understanding of agile development methodologies.
• Show experience in mentoring and guiding junior team members.
• Exhibit attention to detail and a commitment to delivering high-quality software solutions.
• Demonstrate ability to work effectively in a hybrid work model.
• Show a proactive approach to identifying and addressing potential issues before they become problems.

Hiring for Java Developer Freshers to Experienced with probation training come full time employment.

Dear Candidate,

We are hiring for ServiceNow Developer at Pune location.

Position : ServiceNow Developer

Experience : 5-10 yrs

Location: Pune, Maharashtra

Company : IT

Salary: Best in Industry.

Job Title: ServiceNow Developer

Must have skill: Developer and Admin skills

Experience:

• Experience on creation and customization of complex workflows and custom workflow activities
• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages 

·        Experience in CMDB, Discovery 

Good to have skills

• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists 

·        Automation initiatives

Location – Work Mode (WFH/WHO/Hybrid) – Shift timings : Pune, work from office

Job Description

Job Description

ServiceNow Developer.

Pune – Mphasis Office

Job Summary –

A mid-senior level ServiceNow developer and admin. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Should have managed ServiceNow administration.

Years of experience needed –

· 5 to 10+years of relevant working experience in ServiceNow

Technical Skills:

· Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists

· Experience on creation and customization of complex workflows and custom workflow activities

· Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages

· Experience in CMDB, Discovery.

· Gathering requirements and converting BRD’s into technical requirements 

· Good Understanding of ITIL v3 processes 

· Created design patterns & implementation plans for ServiceNow enhancements 

· Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge. 

· Resolve technical issues of projects and explore alternate designs 

· Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. 

· Effectively collaborates and communicates with the stakeholders and ensure client satisfaction 

· Train and coach members of project groups to ensure effective knowledge management activity. 

Certifications Needed:

· Any Graduate

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Rigel Networks

We are seeking a creative and detail-oriented Graphic Designer to join our digital marketing team. The ideal candidate will have a passion for design, a strong understanding of branding, and a talent for creating visually compelling digital content that engages and converts audiences. You will work closely with our marketing, content, and social media teams to create graphics for web, social media, ads, emails, and other digital platforms.Someone who has the ability to understand what a brand requires and has good skills in video editing too.

We are looking for a Data Analyst that oversees organisational data analytics. This will require you to design and help implement the data analytics platform that will keep the organisation running. The team will be the go-to for all data needs for the app and we are looking for a self-starter who is hands on and yet able to abstract problems and anticipate data requirements.
This person should be very strong technical data analyst who can design and implement data systems on his own. Along with him, he also needs to be proficient in business reporting and should have keen interest in provided data needed for business.

Tools familiarity:  SQL, Python, Mix panel, Metabase, Google Analytics,  Clever Tap, App Analytics

Responsibilities

• Processes and frameworks for metrics, analytics, experimentation and user insights, lead the data analytics team
• Metrics alignment across teams to make them actionable and promote accountability
• Data based frameworks for assessing and strengthening Product Market Fit
• Identify viable growth strategies through data and experimentation
• Experimentation for product optimisation and understanding user behaviour
• Structured approach towards deriving user insights, answer questions using data
• This person needs to closely work with Technical and Business teams to get this implemented.

Skills

• 4 to 6 years at a relevant role in data analytics in a Product Oriented company
• Highly organised, technically sound & good at communication
• Ability to handle & build for cross functional data requirements / interactions with teams
• Great with Python, SQL
• Can build, mentor a team
• Knowledge of key business metrics like cohort, engagement cohort, LTV, ROAS, ROE

Eligibility

BTech or MTech in Computer Science/Engineering from a Tier1, Tier2 colleges

Good knowledge on Data Analytics, Data Visualization tools. A formal certification would be added advantage.

We are more interested in what you CAN DO than your location, education, or experience levels.

Send us your code samples / GitHub profile / published articles if applicable.

Postgress developer cum database architect

5-7 years experience

Knowledge and experience, specifically PostGre

-           SQL

-           Query Optimization / Optimization strategies (in PostGre)

-           AWS - RDS Relational Databse Service

-           Optional: AWS – RDS API / PostGre API