
Key Responsibilities:
š Forecasting & Planning
- Analyze historical data and trends to forecast workload and staffing requirements.
- Collaborate with department heads to understand upcoming campaigns or volume spikes.
- Assist in capacity planning for upcoming weeks/months.
š Scheduling & Roster Management
- Create efficient shift schedules ensuring adequate staffing for all operational hours.
- Manage leave, shift swaps, breaks, and exceptions.
- Coordinate with HR and Team Leaders for schedule adherence.
š Real-Time Monitoring
- Monitor, agent productivity.
- Send alerts and escalations for any deviation from SLAs.
- Optimize resource allocation during high/low volume periods.
š Reporting & Analytics
- Generate daily/weekly/monthly performance reports.
- Analyze adherence, occupancy, shrinkage, and productivity metrics.
- Provide insights and recommendations for operational improvements.
š¤ Collaboration & Communication
- Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
- Participate in performance reviews and operational meetings.
- Assist in new agent onboarding and WFM tool training.

About DEMAND MEDIA BPM LLP
About
Demand Media specializes in a wide range of data driven B2B marketing services geared towards promoting SaaS offerings.
Our marketing experts ace demand gen which enables them to devise, nurture and efficiently execute customized marketing plans to resonate with your brand persona.
Candid answers by the company
B2B Marketing Solutions, List Building and Email Marketing, Lead Generation, Demand Generation, Content Syndication, Online Lead Generation, Market Research Solution, Account Based Marketing, Market Research, Appointment Setting, Lead Nurturing, Marketing Automation, ROI Marketing and Sales Strategies, B2B Lead Generation, Webinar Promotion, B2B Marketing Company, Intent Based Marketing, Email Marketing Services, Inbound Marketing, Data Research, and ABM, BPO, Cost Reduction, Efficiency, and Backoffice
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- Maria DB(Must to have)
- Looking candidate who has more exposure into Reliability over maintenance
UI / UX Designer for Industrial IOT Product.
User-centered design principles: Deep understanding of user needs and behaviors.
Information architecture: Organizing and structuring content for optimal user experience.
Interaction design: Creating intuitive and engaging user flows and interactions.
Wireframing & Prototyping: Creating low and high-fidelity prototypes to test and iterate designs.
Analytics & data analysis: Using data to inform design decisions and measure design effectiveness.
Visual design principles: Typography, color theory, layout, and visual hierarchy.
UI design tools: Figma, Sketch, Adobe XD, etc.
Responsive design: Designing interfaces that adapt seamlessly to various screen sizes.
Accessibility standards: WCAG guidelines for creating inclusive designs.
Front-end development basics: HTML, CSS, and JavaScript for understanding technical feasibility.
Software & Tools:
Design software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, etc.
Prototyping tools: Figma, Adobe XD, InVision Studio, Axure, etc.
Collaboration tools: Jira, Confluence, Slack, etc.
Version control: Git or similar for managing design files.
Soft Skills:
Communication: Clearly articulating design decisions and presenting ideas to stakeholders.
Collaboration: Working effectively with cross-functional teams (developers, product managers, marketers).
Problem-solving: Identifying user pain points and developing creative solutions.
Critical thinking: Analyzing user data and feedback to make informed design decisions.
Mentorship: Guiding and supporting junior designers.
Time management: Handling multiple projects and meeting deadlines.
Adaptability: Staying current with design trends and emerging technologies.
Beyond the Basics:
Domain expertise: Industrial IOT is a plus
The candidate should have excellent communication and content writing skills, and must have good sense of product photography.Ā
The candidateās primary focus will be developing new features for our
modern web application. They will get exposure to an āagile-centricā
delivery model, while leveraging modern / innovative JavaScript
approaches. A candidate who is driven, innovative and has passion for
elegant technical solutions will thrive in this role.
- Ā You should have deep understanding of NodeJS
- Ā You should be strong in Javascript and TypeScript
- Ā You should be capable of writing complex queries
- Ā ES6, Express, Apollo Server, Send Grid Email, Twilio SMS, Payment
- Gateway,
- Error Loggin, API Developement, API Security,
- PostGreSQL/MSSQL/MySQL, MongoDB/CouchDB
- Very good knowledge on REST API
- Good experience in Agile methodologies
- Ability to design and write code complying with coding standards
- and other factors like performance, scalability, reliability,
- reusability, modularity in mind
- You should have strong logical and problem solving skills
- Excellent communication and customer interfacing skills
- AWS certification is nice to have
- Strong proficiency with JavaScript and good to have
- ES6(Typescript) knowledge
- Knowledge of Node.js and frameworks such as Express, Restify
- Understanding the nature of asynchronous programming and its
- quirks and workarounds
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems,
- servers, and environments
- Integration of multiple data sources and databases into one
- system
- Understanding fundamental design principles behind a scalable
- application
- Competencies and Skills Required
- equires excellent analytical, problem solving, and good
- communications skills
- Must be able to work effectively with business stakeholders
- Strong passion for delivering technical solutions to business
- problems
- Understanding and mindset of Agile software delivery (Ability to
- adapt to continually changing priorities)
- Team player who understands the importance of teamwork and
- collaboration
- Passion for delivering new approaches and challenging the āstatusquoā
- Hungry to learn and always in search of continuous improvement
- Bachelor/Master's in computer science or relevant fields
- 10+ years of Relevant Experience
- Strong sense of ownership
- Excellent Java and object-oriented development skills
- Experience in building and scaling microservices
- Strong Knowledge in RDBMS & NoSQL databases
- Strong problem-solving skills, technical troubleshooting and diagnosing
- Expected to be a role model for young engineers, have a strong sense of code quality, and enforce code quality within the team
- Excellent understanding of Debugging performance and optimization techniques
- Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
- Experience in developing any large scale Experience in cloud technologies
- Demonstrated ability to deliver in a fast-paced environment

We are looking to hire a Full-time, Remote (India) Frontend engineer to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world-class product and deliver at high speeds with high quality.
Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, want some quiet time every day, want to make a difference, values work-life balance, and enjoy life outside work.
Experience - At least 5 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.
Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical frontend standpoint working closely with backend engineers and designers
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company
General Skills Needed -
- Create state-of-the-art user experiences including complex dashboards, pdf reports, complex graphs delivering the end-to-end implementation all the way to the user
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable working on CI/CD pipelines, cost-effective cloud deployment strategies. AWS experience highly preferred
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside
Technical Skills Needed -
- Expert level knowledge in JavaScript, HTML, CSS, and modern web development standards and frameworks (React preferred/Angular/Vue/etc)
- Expert level knowledge in the appropriate frameworks
- React (preferred), Angular, Vue, or other modern frontend frameworks
- Integrating with Rest APIs
- PostgreSQL, MySQL, any NoSQL or other database technology
- Expertise in data presentation and reporting - creating beautiful reports and graphs in the UI based on the data collected by the backend
- Must have a great level understanding of various frameworks on authentication and authorization, billing and metrics
- Must have some knowledge in creating cost-efficient and scalable cloud deployments (AWS preferred) and be ready to learn
- Expert level knowledge in industry-standard design patterns and tools
About Dapi:
Dapi is a financial technology infrastructure provider that allows businesses to accept and initiate bank transfers at nearly zero fees. We work to remove intermediaries thereby allowing our customers to deliver alternative payment solutions to their end-users. We are building a new financial infrastructure that will enable every company to offer its own embedded financial services. Within one year of our launch, we have managed to attract investments from Y Combinator, Pioneer Fund, and other notable VC funds. Read more about us in TechCrunch and Crunchbase.
Ā
What youāll do
Ā
You will have the opportunity to use our leading proprietary tools to web scrape and integrate banks into our system. You will be exposed to a fast-paced, collaborative, and diverse work environment where you will get to see the real-world impact you make right away. Weāre a team that openly welcomes new ideas, you will have the opportunity to present your own ideas and work on them once approved by the team.
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Whatās required
Ā
We believe that with a certain coding background, hard skills required for the job can be learned. However, soft skills like drive, passion, and commitment to learning cannot. Therefore, we are keen on finding candidates with the following inclinations:
- Tenacious and hardworking, with the ability to persistently work on a problem without losing sight of the end goal
- Ability to work in a fast-paced, high pressure environment
- Previous experience with TypeScript and Puppeteer is preferred
- Previous experience with web scraping is preferred
Ā
- Creating content in various formats and types viz articles, blogs, website copies, newsletters, social media posts & captions
- Creating content strategy and calendar for various clients as well as the company
- Learning copywriting and applying it wherever required


