
Key Responsibilities:
š Forecasting & Planning
- Analyze historical data and trends to forecast workload and staffing requirements.
- Collaborate with department heads to understand upcoming campaigns or volume spikes.
- Assist in capacity planning for upcoming weeks/months.
š Scheduling & Roster Management
- Create efficient shift schedules ensuring adequate staffing for all operational hours.
- Manage leave, shift swaps, breaks, and exceptions.
- Coordinate with HR and Team Leaders for schedule adherence.
š Real-Time Monitoring
- Monitor, agent productivity.
- Send alerts and escalations for any deviation from SLAs.
- Optimize resource allocation during high/low volume periods.
š Reporting & Analytics
- Generate daily/weekly/monthly performance reports.
- Analyze adherence, occupancy, shrinkage, and productivity metrics.
- Provide insights and recommendations for operational improvements.
š¤ Collaboration & Communication
- Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
- Participate in performance reviews and operational meetings.
- Assist in new agent onboarding and WFM tool training.

About DEMAND MEDIA BPM LLP
About
Demand Media specializes in a wide range of data driven B2B marketing services geared towards promoting SaaS offerings.
Our marketing experts ace demand gen which enables them to devise, nurture and efficiently execute customized marketing plans to resonate with your brand persona.
Candid answers by the company
B2B Marketing Solutions, List Building and Email Marketing, Lead Generation, Demand Generation, Content Syndication, Online Lead Generation, Market Research Solution, Account Based Marketing, Market Research, Appointment Setting, Lead Nurturing, Marketing Automation, ROI Marketing and Sales Strategies, B2B Lead Generation, Webinar Promotion, B2B Marketing Company, Intent Based Marketing, Email Marketing Services, Inbound Marketing, Data Research, and ABM, BPO, Cost Reduction, Efficiency, and Backoffice
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Ā
Please note -Ā Hbase hive and spark are must.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
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Ā
What you need to have:- Bachelors degree in business administration, management, or related fieldĀ Ā
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Ā
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Location - Bangalore / Remote/WFH
Ā
This is an equity-only role.
Ā
We are looking for a young but mature mindset with highly skilled Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of the business. This person will be added as a Co-founder in the Team.
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Ā
CTO / Co- FounderĀ Responsibilities
Ā
Lead the technology division with new-age technologies and processes
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Ability to convert data into usable modern technology-driven solutions
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Ā
Ā
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Ā
B.E / B.tech / Masters Degree in computer science or related field.
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