RSM (Tissue)

• Responsible for designing, storing, processing, and maintaining of large-scale data and related infrastructure.
• Can drive multiple projects both from operational and technical standpoint.
• Ideate and build PoV or PoC for new product that can help drive more business.
• Responsible for defining, designing, and implementing data engineering best practices, strategies, and solutions.
• Is an Architect who can guide the customers, team, and overall organization on tools, technologies, and best practices around data engineering.
• Lead architecture discussions, align with business needs, security, and best practices.
• Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing
• Has strong execution knowledge of Data Modeling, Databases in general (SQL and NoSQL), software development lifecycle and practices, unit testing, functional programming, etc.
• Understanding of Medallion architecture pattern
• Has worked on at least one cloud platform.
• Has worked as data architect and executed multiple end-end data engineering project.
• Has extensive knowledge of different data architecture designs and data modelling concepts.
• Manages conversation with the client stakeholders to understand the requirement and translate it into technical outcomes.

Required Tech Stack

• Strong proficiency in SQL
• Experience working on any of the three major cloud platforms i.e., AWS/Azure/GCP
• Working knowledge of an ETL and/or orchestration tools like IICS, Talend, Matillion, Airflow, Azure Data Factory, AWS Glue, GCP Composer, etc.
• Working knowledge of one or more OLTP databases (Postgres, MySQL, SQL Server, etc.)
• Working knowledge of one or more Data Warehouse like Snowflake, Redshift, Azure Synapse, Hive, Big Query, etc.
• Proficient in at least one programming language used in data engineering, such as Python (or Scala/Rust/Java)
• Has strong execution knowledge of Data Modeling (star schema, snowflake schema, fact vs dimension tables)
• Proficient in Spark and related applications like Databricks, GCP DataProc, AWS Glue, EMR, etc.
• Has worked on Kafka and real-time streaming.
• Has strong execution knowledge of data architecture design patterns (lambda vs kappa architecture, data harmonization, customer data platforms, etc.)
• Has worked on code and SQL query optimization.
• Strong knowledge of version control systems like Git to manage source code repositories and designing CI/CD pipelines for continuous delivery.
• Has worked on data and networking security (RBAC, secret management, key vaults, vnets, subnets, certificates)

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

This position is contractual. The appointment will be for a period of one year. Interested candidates should fill-up a Google Form within 30th July, 2024 (midnight) with the Link: https://forms.gle/VifhWi6yGZxbmUsN7

Job responsibilities:

i) Develop and implement communication and public engagement strategies that align with the institution's goals and objectives and promote the institution's work and impact.

ii) Conduct regular analysis and reporting on the effectiveness of communication and public engagement strategies and adjust them as needed

iii) Assist with other administrative tasks as and when needed

We are looking for a Product Lead who will work in collaboration with the Global team and take responsibility for growing the product. Our product team will be the guiding force for all our products, working towards the birth and growth of each element of BLITZPOKER on a daily basis.

You will be responsible to plan, manage & implement schedules to ensure deadlines are met and maintaining a high-quality standard of product, live-ops & delivery. You will be working closely with our design, business, engineering, and operations team, to comprehend user-faced hurdles, brainstorm and curate beautiful solutions and also ensure that BLITZ Brand grows manifolds. This role would provide you with an opportunity to join a small team with big ambitions and grow products from scratch to the hockey stick trajectory.

Responsibilities

• Manage products with supervision and run live operations for the games/other products.
• Plan daily operations.
• Responsible for the growth of a critical business line for the company.
• Identify key features based on customer and market feedback.
• Responsible to look into product analytics and finding insights for the growth of the business.
• Coordinates activities that affect operational decisions and business requirements.
• Communicates with all relevant departments to ensure delivery times are met.
• Manage the product life cycle of the assigned product module and ensure all product enhancements are thought through and implemented.
• Work with Marketing leads from Acquisition, Brand, Consumer Research, Corporate Development, and others to develop and execute integrated marketing plans through all phases of product development.
• Responsible for finding hacks to grow in product and also in new game ventures.
• Responsible for making data-driven decisions for all the experiments across the products

Requirements

• 7-9 years of experience is preferred but if you don’t and can substitute experience with passion then let’s talk.
• Good communication skills.
• Attention to detail.
• Data-driven - solid understanding of data/analytics tools, and the ability to deep dive into data to make decisions.
• Advance knowledge of MS Office & MS-Excel.
• Love for games and creating a fun, compelling, and addictive user experience.
• Must have the passion to self-motivate, the guide to selling your ideas to other stakeholders, and the drive to execute those ideas cross-functionally.

What You’ll Do 

• Synthesize data to provide actionable insights to the leadership and the product team to influence strategy and growth.
• Build dashboards and tools, craft analysis, and tell stories with data to help our teams make better decisions.
• Track user performance data and map it to key learning metrics for deeper insights
• Monitor the performance of new features and recommend iterations based on your findings
• Partner with other stakeholders to scope features that solve user problems
• Ownership of full analytics for the Business Unit/ Performance metric: Planning, structuring, identifying key reports to be made, and automation of the reports
• Monitor and measure launched initiatives [A/B testing] and feed learnings back into the development process
• Prepare reports for the management stating trends, patterns, and predictions using relevant data

Required skills

• Bachelor’s degree in https://www.careerexplorer.com/degrees/mathematics-degree/">mathematics/ https://www.careerexplorer.com/degrees/finance-degree/">finance/https://www.careerexplorer.com/degrees/statistics-degree/">statistics, https://www.careerexplorer.com/degrees/economics-degree/">economics /https://www.careerexplorer.com/degrees/computer-science-degree/">computer science/information technology. Knowledge about EdTech, Learning Science have added advantage
• Strong statistical skills to help collect, measure, organize and analyze data 

• 1-4 years of work experience in an EdTech product startup or analytics firm
• Experience in Data Visualisation, Excel, CleverTap & strong MongoDB database management skills
• Ability to learn new tech tools and softwares quickly
• Passion to work with data for a larger social impact
• Familiarity with coding (specifically Node environment) is a plus
• Ability to transform numbers into stories

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

With offices in six countries, 1000+ employees and more than 100,000 student enrollments over the last 12 months, Emeritus is a global leader in the $280 billion global professional education market. In 2020, EMERITUS secured a $113 million Series D round with participation from Leeds Illuminate, Prosus Ventures, Sequoia India, and Chan Zuckerberg Initiative.

Learning Design – designing to maximize the learning of the student; having a student centric approach in all decisions regarding design experience.

Storyboarding – translating the raw video footage into an accessible and engaging series of videos that enhance the student’s learning.

Visualization – using visual medium to convey ideas and enhance learning - creating visual representations of concepts, ensuring visual consistency and harmony in the videos.

Video reviews – checking the quality of videos received from the video editors.

Co-ordination with Production team – interacting with teammates the extended team (video editing partners) to create a top-quality product.

Skills and Qualifications

• Education: Bachelor’s or Master’s degree in Educational Tech, Instructional Design, Mass Communication, or Journalism. An MBA degree is highly desirable.
• Specialized knowledge: Instructional design, online learning, video-based learning, mobile learning  Other characteristics: team player, ability to work in a global, virtual team, Prior experience in a startup environment will be helpful, innovative, attention to detail, ability to grasp technical concepts and simplify them visually, and an inclination towards understanding academic content.
• Professional certification: Instructional design, video editing a plus
• Experience: At least 6 years work experience in a fast-paced, growth environment in a similar role

Characteristics

• Team player
• Ability to work in agile methodology
• Ability to grasp technical concepts and simplify them visually
• Strong written and verbal communication skills
• Innovative
• Attention to detail
• An inclination towards understanding academic content

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As DevOps Engineer, you'll be part of the team building the stage for our Software Engineers to work on, helping to enhance our product performance and reliability.

Responsibilities:

• Build & operate infrastructure to support website, backed cluster, ML projects in the organization.
• Helping teams become more autonomous and allowing the Operation team to focus on improving the infrastructure and optimizing processes.
• Delivering system management tooling to the engineering teams.
• Working on your own applications which will be used internally.
• Contributing to open source projects that we are using (or that we may start).
• Be an advocate for engineering best practices in and out of the company.
• Organizing tech talks and participating in meetups and representing Box8 at industry events.
• Sharing pager duty for the rare instances of something serious happening.
• Collaborate with other developers to understand & setup tooling needed for Continuous Integration/Delivery/Deployment (CI/CD) practices.

Requirements:

• 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing amounts of traffic and new product requirements.
• Ruby On Rails or Python and Bash/Shell skills.
• Experience managing complex systems at scale.
• Experience with Docker, rkt or similar container engine.
• Experience with Kubernetes or similar clustering solutions.
• Experience with tools such as Ansible or Chef Understanding of the importance of smart metrics and alerting.
• Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch).
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience in working on linux based servers.
• Managing large scale production grade infrastructure on AWS Cloud.
• Good Knowledge on scripting languages like ruby, python or bash.
• Experience in creating in deployment pipeline from scratch.
• Expertise in any of the CI tools, preferably Jenkins.
• Good knowledge of docker containers and its usage.
• Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu.

Good to have:

• Knowledge of Ruby on Rails based applications and its deployment methodologies.
• Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
• Extra Points For Experience With Front-end development NewRelic GCP Kafka, Elasticsearch.