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Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

We are good with S4,ECC Payroll, migration from ECC to S4.

This is implementation role.

2 end to end life cycle of Payroll, have configuration exp, configuration exp, understand us Tax & worked on US payroll

Exp in Design & requirement gathering , even if its on-prem payroll, we are good with it

2 end to end implementation cycle,

We will providing them payroll requirements & they need to configure system unit test, & support activities. 

Key job responsibilities:

Responsible for successful end to end delivery and payroll configuration in large scale global projects. This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.

1)      4+ years of SAP US payroll experience.

2)      Experience of US Payroll and HR processes in a technical capacity – PA/OM, Payroll

3)      Should have worked on at least two implementation projects

4)      Should have experience of working in large/disparate teams

5)      Understand Business Processes

6)      Identify, document as-is processes and design & recommend to-be processes

7)      Map Business Processes to SAP/SuccessFactors

8)      Analyze & identify system limitations and requirement gaps

9)      Configure & unit test in relevant SAP/SuccessFactors modules

10)   Write/ review Functional Specification / Configuration Workbook documents

11)   Develop test scenarios, scripts, cases, data

12)   Lead and/or support cutover preparation, go-live activities and hypercare support

13)   Should have troubleshooting knowledge of payroll schema, PCR’s , Identify and fix errors

14)   Strong payroll skills with good understanding of benefits, time management & OM/PA

15)   Interfaces testing with mapping and validation

16)   Good knowledge on country specific tax forms and year end activities

17)   Understand Business Processes. Map Business Processes to SAP/SuccessFactors

18)   Identify, document as-is processes and design & recommend to-be processes

19)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

20)   Play lead roles preferably on multiple projects. Understands project statuses, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points

21)   Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables

22)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

23)   Use prior experience to develop accurate work estimates, project budgets and timelines

24)   Ensure client satisfaction targets are achieved

25)   Be a key contributor in the team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully

26)   Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment

27)   Follow SLAs and projects/CRs plan effectively

28)   Drive Innovation/Process improvements

29)   Responsible for Statement of Work preparation, purchase orders, price quotes and other contractual materials as part of scheduling and deploying resources

30)   Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success

31)   Act as an SAP HR and SuccessFactors subject matter expert by providing best-practice guidance on HCM business processes

32)   Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures

33)   Mentor associates and foster a learning and growth environment

34)   Retrieving Data from Employee Central

35)   Update configuration workbooks when necessary.

36)   Configure & unit test in relevant SAP/SuccessFactors modules

37)   Write/ review Functional Specification / Configuration Workbook documents

38)   Develop test scenarios, scripts, cases, dat

39)   Participate in internal and client knowledge transfer sessions.

40)   Proactively review data and deliverables for issues and escalates as appropriate.

41)   Liaise with 3rd party vendors for product/integration issues.

42)   Good to have finance and 3rd party integration knowledge, integration to ADP

Experience:

·        Min 4 yrs in SAP HCM/Successfactors

·        Valid ECP certification is Optional

Key Skills:

·        Minimum 1-year experience with successful implementations of the SuccessFactors or HCM solutions

·        SAP HCM – US Payroll , CA and Global countries

• Minimum of 2 HCM payroll implementations.
• Excellent verbal and written communication skills

Qualification: Required B. Tech/B.E/MBA/MCA

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings.

What you can expect as a Frontend Engineer at HappyFox:

• You will implement product features by writing clean, robust, reusable code with tests.
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You'll help improve the overall experience of our product by improving the quality of the front-end features.
• You’ll help identify areas of improvement in the codebase and initiate projects to make HappyFox better.
• You’ll contribute to and follow our workflow process, alongside the rest of the Engineering team.

You should apply if:

• You have at least 3 years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You have experience building single-page web apps and a good understanding of best practices in front-end development.
• You have experience in reviewing other team members' code and providing actionable comments.
• You have experience in following industry-standard coding practices.
• You have experience optimizing code and looking for ways to resolve performance issues.
• You are passionate about solving complex technical problems and troubleshooting issues.

Responsibilities  

• Writing code to solve moderate to complex domain problems for various product and solution areas.

• Developing web application- Writing Unit test.

• Come up with designs and prototypes for pre-design and feasibility study activities

Requirements

• Expertise in JavaScript, JQuery and ASP.Net

• Hands-on experience working with Microsoft SQL Servers.

• Minimum one year of experience in React JS is a must

• Should be able to use Web API.

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

Job Overview

                         We are looking for a ML Architect to help us discover the information hidden in vast amounts of data, and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our products. They must have strong experience using variety of data mining and data analysis methods, building and implementing models, using/creating algorithm’s and creating/running simulations.  They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes. Automating to identify the textual data with their properties and structure form various type of document.

Responsibilities

• Selecting features, building and optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Creating automated anomaly detection systems and constant tracking of its performance
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Secure and manage when needed GPU cluster resources for events
• Write comprehensive internal feedback reports and find opportunities for improvements
• Manage GPU instances/machines to increase the performance and efficiency of the ML/DL model.

Skills and Qualifications

• Strong Hands-on experience in Python Programming
• Working experience with Computer Vision models - Object Detection Model, Image Classification
• Good experience in feature extraction, feature selection techniques and transfer learning
• Working Experience in building deep learning NLP Models for text classification, image analytics-CNN,RNN,LSTM.
• Working Experience in any of the AWS/GCP cloud platforms, exposure in fetching data from various sources.
• Good experience in exploratory data analysis, data visualisation, and other data preprocessing techniques.
• Knowledge in any one of the DL frameworks like Tensorflow, Pytorch, Keras, Caffe
• Good knowledge in statistics,distribution of data and in supervised and unsupervised machine learning algorithms.
• Exposure to OpenCV Familiarity with GPUs + CUDA
• Experience with NVIDIA software for cluster management and provisioning such as nvsm, dcgm and DeepOps.
• We are looking for a candidate with 14+ years of experience, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with AWS cloud services: EC2, RDS, AWS-Sagemaker(Added advantage)
• Experience with object-oriented/object function scripting languages in any: Python, Java, C++, Scala, etc.

• CI/CD
• Using tools like Git, Bitbucket, Jenkins, SonarCube, etc.  
• Understand Agile Values & Principles
• Knowledge of the DevOps methodology / should have worked on projects in a DevOps environment

• Experience in QA processes, Test Strategy, Test Design, Test execution analysis & reporting
• Design, develop, document, and maintain manual test cases and automated test scripts.
• Actively contribute in the day-to-day planning, design, execution, and reporting of manual test cases and automated test scripts
• Follows software engineering principals in development of automation, manual test cases, software tools, and SQL
• Understand and apply test-driven design concepts to test and debug automated solutions or manual test executions and software utilities developed by self and others
• Deliver accurate and maintainable code for test automation and software utilities
• Experience and desire to work in a Global delivery environment
• Proficient in Speaking, Reading and Writing English
• Should be able to take ownership of meetings, communicate thoughts clearly/concisely and push back whenever required
• Should be able to instruct and guide teams