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Preferred Skills:
- 12 to 15 years of experience in Product Development, Product Management and/or Project Management of Software Solutions in the Transportation / Railroad domain with preferred 4+ years on North American Railroads.Preference would be given to candidates with deep domain knowledge of North American Railroad.
- Hands-on experience in systems like Order/Waybill Management, Service Design, Rail Operations, Mechanical, Revenue Management, Intermodal, Locomotive management, Railroad freight management, process would be ideal.
- Partner with our functional and engineering teams to determine what can be delivered through balancing the need for new features, defects, and technical debt.
- Collaborate with Agile team members to effectively execute Scrum ceremonies through Sprint Planning, Retrospectives, and Daily Standups.
- Prioritize backlog in accordance with the understanding and validation of customer needs and associated outcomes.
- Experience and expertise in Agile methodologies (e.g., Scrum/Kanban/SaFe, etc.)
- Proficient in MPP, MS Office, with emphasis on Visio and MS Excel.
- Understanding of functional and data integration dependencies and issues.
- Should be able to handle team diligently.
- Familiarity with complex data and structures.
- Knowledge of physical and conceptual/logical data modelling concepts.
- A self-starter, can-do attitude i.e. what areas can I apply myself in and take ownership/responsibility and to be the go-to person in those areas.
- Flexibility needs to be comfortable and effective in various roles (wear different hats) as well as the ability to go broad and/or deep as needed.
- Must be comfortable with high levels of ambiguity and be willing to make reasoned decisions.
- A highly collaborative working style
- An ability to quickly absorb business processes and systems that implement those processes
- An ability to work with geographically distributed teams
- Ability to engage with diverse audience from business users to CXOs
- Proficient in presentations, written and verbal communication
- Ability to collaborate cross-functionally with individuals in a wide variety of disciplines and backgrounds and build strategic relationships.
- Excellent written and oral communication skills and the ability to interface with senior leadership.
- Travel – 30% to USA (*Only candidates with valid US B1 visa and available to travel onsite at a very short notice.
Qualifications
Any IT / Computers Graduate or Post Graduate
Machine Learning (ML)About HighLevel
Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role
HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.
Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.
As the Product Manager for Support AI, your key objectives are to:
- Leverage AI/ML methodologies to intelligently respond to customer support queries.
- Facilitate the support team by addressing product and technical requirements
- Identify and implement effective strategies and processes to:
- Improve the accuracy of the AI responses to suit the user inquiries
- Reduce escalations to human support agent
- Establish a robust knowledge base for the platform
- Productize the support AI bot to be deployed for our parent accounts
This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.
Type - Full Time (Remote in India)
Your roles & responsibilities:
Strategy & Vision:
- Establish the strategic direction and vision for the product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.
Product Planning and Roadmap:
- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
- Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.
Requirements Definition:
- Conduct user research, interviews, and data analysis to gather insights and identify pain points.
- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.
Product Development and Launch:
- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.
Stakeholder Communication:
- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
- Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.
Performance Monitoring and Analysis:
- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.
What we’re looking for;
- Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
Experience;
- Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
- Bachelor's degree in computer science, engineering, business, or a related discipline.
- Familiarity with leading AI technologies and how SaaS support works
Why should you join us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our
unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.
Skills And Qualifications:
1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
Familiarity with APIs, documentation, web system architecture
Mobile-first approach and Focus on creating super-optimized user experience for mobile users
An understanding of what makes for good user experience and beautiful design.
BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
MBA is a plus
Good knowledge of MySQL and/or other RDBMS
Proficiency in MS Excel
Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.
Perquisites & Benefits:
Opportunity to work with India's no.1 crowdfunding platform
Be a part of a young, smart and rapidly growing team with management form Ivy League and Premier colleges
Competitive compensation and incentives
Fun, casual, relaxed and flexible work environment.
and long-term releases, based on business opportunities and market research.
● Work with cross-functional product teams to accomplish product objectives,
overseeing timelines and meeting deadlines for product releases.
● Validate detailed specifications and development costing versus market potential and future predictable revenue.
● Responsible for product launch and release plans. Coordinates internal and external product launches working with Marketing Support and Training
teams.
● Collaborate with technology to create strategies by which technology will be developed or adapted to meet market needs and leverage opportunities. (e.g.,
Buy/Build decisions)
● Monitor and analyze new technologies and inform the team of their potential applications to our business. Conduct and lead forward looking research
studies.
● Create and maintain profit and loss documentation for products and services.
● Act as liaison between Marketing, Technology, and Customer Experience teams to support product positioning and customer demand as part of new
product development
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata : https://talent.highpo.co/auth/register.
We are currently scouting - Insurance SME / Senior Manager (Product)
Location - Remote/Bhubaneshwar (Orissa)
About:-
Our customer is Access to quality primary healthcare at affordable prices is a pronounced pain point for most of rural India. Founded in 2021 3Founders. It enables the last-mile distribution of primary healthcare services by leveraging technology and a network of eClinics that make quality healthcare accessible to people in small towns and villages. We use a hybrid model to schedule appointments, provide teleconsultations, deliver medicine, address the diagnostic needs of patients, and facilitate admission for tertiary care at partner hospitals via a transparent booking model and concierge services. At present, they have partnered with 15 hospitals and three national laboratory chains, and have 15 eClinics across multiple remote districts and villages of Odisha and have helped over 10,000 patients in areas where immediate medical facilities are not easily available.
Investors:-
Elevar Equity featured with The EconomicTimes.com, Live Mint & Inc42
Job Responsibilities:-
-Design and set up the entire insurance product for company
-Candidate will be responsible for managing the complete product life cycle including product ideation, product development, filing and approval process with the regulator
-Work on creating end-to-end policies for our insurance SME business
-To monitor the new product development process project plan, collaborate with the stakeholders for timely launch of the product as per the timelines agreed with the stakeholders and ensure regulatory compliance for filing of new products
-To prepare and monitor the new product development process project plan
- To collaborate with various stakeholders and ensure timely launch of the product as per the plan agreed with the channel
- To ensure proper documentation and provide timely response to the regulatory queries for faster product approval
- To develop market intelligence and share the competition tracker on with the sales and management
- To interact with the training and content development team for preparing the product launch pack
- To prepare a product launch plan in agreement with the channel
- To ensure timely and successful launch plan of the products in line with business expectations
What the role outcomes will the person provide and must have’s:-
- Good knowledge of Financial products- The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds
- Types of insurance- The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance
- At least 10+ years of experience into Insurance SME
- Confidence, determination, persistence and zeal to learn & ready to work for a start-up
- Planning, analytical and organizational skills
- A flexible approach to work in order to adapt changes, for example in the healthcare system or product and drug formularies
- Must be willing, dedicated and success-oriented
- Should acquire basic knowledge of drugs and Pharma market
- Excellent spoken and written communication skills
Key Benefits that the company offers:-
-Becoming a part of the early core team
-Competitive salary
-Work with colleagues from strong backgrounds & hungry to succeed
Roles and Responsibilities –
The position offered is of a Senior Product Manager.
1. Business Vision:
a. Understanding the vision and related requirements of the product.
b. Evaluate the vision against metrics like pricing, risk, revenue etc.
c. Evaluate the business metrics associated.
d. Converting the business vision into a product/product feature which achieves the decided metrics.
e. Building a product roadmap in relevance to business objectives.
2. GTM Strategies:
a. Making B-Plan for Go to market strategies.
b. Evaluating numbers associated to the product and hence the pricing and revenue.
c. Create user personas w.r.t STP of the module.
3. New Product/Module Development:
a. Creating Wireframes
b. Defining details and flows of the module.
c. Defining the UX of the module.
d. Identifying the corner cases and handling them through alternatives.
e. Measuring the impact on existing flows.
4. Enhancements:
a. Creating features to empower the existing systems against defined metrics.
b. Wireframing, User flow diagrams and UX definition.
c. Identifying the corner cases and handling them through alternatives.
d. Measuring the impact on existing flows.
5. Documentation:
a. Translating the requirements and cases in Product Requirement Documents.
b. Creating User Stories.
6. Report Tracking and Decision Making:
a. Track whatever is build.
b. Measure the performance of the existing system.
c. Evaluate the quantum of impact to the metrics, defined against a feature.
By and Large, whatever happens in the product, for the product, and across the product is taken care of by the Product Manager and team.
Desired Abilities and Aptitude
1. A problem-solver who accepts every challenge as an opportunity to learn more and a window of improvement.
2. A persistent brain, that keeps up the struggle until the issue is resolved.
3. Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
4. Thrives in a cross-functional and fast paced environment.
5. Strong communication skills.
6. Ready to roll up sleeves to spend time designing UI, analyzing data, setting up quality processes and guardrails.
7. A candidate who loves playing around data. One who depends on data for building up his product.
8. Basic knowledge of platforms like Google Analytics and Firebase is a great plus.
Above all, one must be sharp and possess immense zeal of making a world-class product and do whatever it takes for it. A product is the baby of a product manager and each member of our product team must feel the same way and act accordingly.
What we assure you other than your CTC
1. A super healthy learning environment where you would have the liberty of putting up your ideas and experiment around them.
2. A classic niche business segment where you would be having the opportunity of playing around the most trendy ideas, a product can have.
3. Working with an advanced technology product that would never restrict you as a product manager in terms of introducing a functionality.
4. A super active, energetic and super friendly tech team that not only develop awesome products but also helps you with deep technical architecture as and when needed.
Excited? You would feel this excitement each day working for Netway India, AstroYogi. We are growing each day and we need you to ensure it becomes higher each day.
- Ability to work independently under minimal direction with strong work ethic
- Team handling experience is a must
Responsibilities and Duties
- Contributing to product strategy and defining what we should build and why
- Conducting research, performing measurements and determining the value of features in the pipeline to determine selection and prioritization
- Reviewing product analytics to arrive at relevant business conclusions concerning various features
- Optimizing flows of features to increase transaction completion rates
- Competition review, comparison and analysis
- Guide user experience design planning and delivery with the UX team
- Write product requirements and user stories for features and enhancements
Qualifications and Skills –
- MBA/ B.Tech with at least 3- 4 years of Product Management experience.
- Good understanding of Google Analytics, Google Admob & Adsense also preferred.
- Good understanding of UI and UX best practices.
- E-commerce/ Startup experience preferred
Candidates from E-commerce/ Startup experience preferred
We have interesting and exciting openings for various Product Manager roles
About us
- Innoviti (http://www.innoviti.com/">innoviti.com) is India’s largest provider of payment solutions to Enterprise merchants.
- Processing $10 Bn of payments from 2000 cities. We today have 76% of Enterprise market share.
- Enterprises such as Reliance, Landmark Group, Shoppers Stop, Pantaloons, Hamleys, Van Heusen, Louise Phillipe, Madura Garments and several other hundreds of Enterprises are our customers.
- Our vision is to use technology to unlock the hidden value in payments, helping large and small businesses constantly find new and unique ways to grow faster with lesser efforts.
- We believe payment transactions are more than money moving pipes. Whenever a payment happens, it is not only the merchant who makes money, but also the brand whose product was sold and the bank whose payment instrument was used. A merchant, brand, and bank talk to the same consumer, however there is no easy way for them to talk to each other. Our technology makes this collaboration happen, and makes it happen at the point of payment. We help them share customers and share marketing budgets, in turn targeting customers better than possible otherwise. By making it happen at the point of payment we ensure for each party that their marketing efforts are translating into sales.
- Today our technology has helped large businesses grow faster with lesser efforts. They have been able to offer EMI, BNPL, Cashbacks, Loyalty Point redemption and other offers with merchants, brands and banks participating in it. Every day new use cases are designed and stitched using our technology platform.
- Our next target are small merchants. For them, the problems are far larger and more complex. They have no means to access the marketing budgets or customers of large brands or banks. They cannot even cross the regional offices of these businesses. This is where we come in. We are bringing the power of the technology created for large merchants to these businesses. Helping bring the power of large brands and banks with whom we already partner to small merchants.
- Innoviti’s first target category in this segment is small merchants selling electronic goods – mobiles, durables, laptops etc. They are struggling the most as their customers find attractive offers online through partner brands and banks, which they can’t match in their stores. These businesses offer the advantage of touch, feel and explanation in local language. What they lack is the technology to discover, access customers and attract them with superior offers.
- GENIE, our smart marketing platform helps them do that. It is a mobile app that integrates with bank and brands on one end and Google and Facebook on the other. It not only helps them discover and access customers searching for these products online, but also attract them to their stores with offers better than online.
- The app was launched in July 2021 and has shown a 100% month-on-month growth, with more than 23% of the merchant’s monthly sales now happening through it.
- In the next 5 years Innoviti wants to scale up its GTV from $10Bn to $30Bn, multiplying its revenue 10X.
- We want to be recognized in this space as the company that transformed the payments industry by showing ways of extracting value from payment transactions better than anyone else. We want to be setting the path for the next generation of payment solutions, that will be followed by others.
- Towards this we need to hire aggressive talented individuals, who firmly believe that no problem is unsolvable. That there is always a way to solve the toughest of problems. Those who get excited by solving such tough problems at scale, and seeing the impact of that around them in the market. Those who feel fulfilled when they see that it is making a difference to the lives of people around them.
To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.
Would you like to join this journey?
Job Description
Designation: Product Manager
Location: Bangalore (Work From Office)
Qualification: Graduation/Post Graduation from reputed institutes
Please find below the job description for various Product Manager openings.
- uniPAY Next Product Manager
- Should come from a retail IT background, either vendor to retail IT or working as a Sr. Manager/AVP in retail IT
- Experience in implementing POS solution for retail checkout
- Experience in implementing SAP or Microsoft Dynamics
- Atleast 8-10 years of experience in retail IT
- Strong understanding of store level IT operations, cashier challenges
- Should have experience in product and project management
- Would be responsible for solutioning support to business
- Would be responsible for all customer communication around new projects
- Would be responsible for product roadmap
- Would be responsible for driving usage of product, customer satisfaction and wallet share of customer.
- Payments Product Manager
- Should come from a payments background in a bank. Either a vendor to the bank providing payment systems – like FIS, Atom, Hitachi, Zeta, or working in the payments department of a bank as a product manager.
- Experience in implementing cards and UPI systems
- Strong understanding of card and UPI technology
- Atleast 8-10 years of experience in payments as Product Manager/Sr. Product Manager role.
- Would be responsible for interfacing with banks, other financial service providers for solutioning support and communication.
- Would be driving the payments platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.
- Installments Product Manager
- Should come from a lending background in a bank, NBFC.
- Either a vendor to these entities like from Nucleus, Lentra, Jocata, or working in a bank/NBFC in the product management department.
- Experience in implementing various lending products for various segments
- Strong understanding of fundamentals of how lending works
- Atleast 8-10 years of experience in lending as Product Manager/Sr. Product Manager role.
- Would be responsible for interfacing with banks/NBFCs, other financial service providers for solutioning support and communication.
- Would be driving the installments platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer.
- Brand Product Manager
- Should come from a strong catalogue management background in retail IT automation companies – typically MNCs here.
- Experience in designing systems for organizing retail brand catalogues for various end uses such as inventory, pricing, taxes.
- Experience in having worked with large retailers, both online and offline in providing and integrating such systems with them.
- Strong fundamentals in data and database management.
- Atleast 8-10 years of experience in this role as Product Manager/Sr. Product Manager.
- Would be responsible for interfacing with retailers, OEMs for solutioning support and communication.
- Would be driving the brands platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
- GENIE App Product Manager
- Should come from a strong mobile app product management background
- Apps that deal with live transaction level management
- Should have a strong start-up mindset of rapid changes
- Strong in UI/UX, strong understanding of consumer interactions with mobile interfaces
- Experience of having designed apps from scratch, taken it to scale of atleast 1 million active users
- Experience in designing interfaces, notification management, usage tracking systems
- Atleast 5-6 years of experience in this role as Product Manager/Sr. Product Manager.
- Would be responsible for interfacing with product marketing, small and medium merchants, their cashiers.
- Would be driving the GENIE App roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
- Sales Platform Product Manager
- Should come from a strong background of designing workflows and use-cases in SalesForce for field force management
- Experience in integrating SalesForce with other systems for data and decisions
- Experience in having worked with organizations with large field force for such system creation.
- Strong fundamentals in data and database management.
- Atleast 8-10 years of experience in this role as Product Manager
- Would be responsible for interfacing with internal business and operations team for solutioning the systems and then driving roadmap.
- Would be driving the sales platform roadmap
- Would be responsible for driving usage of platform, customer satisfaction and wallet share of customer
Personality:
- The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.
- The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.
- Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.
What is the role?
As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.
To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/
Key responsibilities
1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
2. Develop functional, technical and designs specifications for the product.
3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.
4. Research and understand competitive offerings in your sector.
5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.
Whom will you work with?
You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.
What are we looking for?
An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles.
We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.
The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.
Work Responsibilities:
- Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
- Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
- A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
- Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
- Improving the user journey, reducing the drop-off rates.
- Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
- Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
- Work with cross-functional team to take something from idea to hands of users
- Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.
Skills Required:
- Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
- A strong product sense, attention to the little big details, and eye for good visual design.
- Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
- Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
- Able to multitask, prioritize, work autonomously and with great time management skills
- Prior track record of working with product team from research phases through engineering to success would be highly preferred.
Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.
We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.
We are looking for a product manager to own and manage the product, based out of our Bangalore location.
The key responsibilities we are looking for are:
- Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
- Work with the engineering leads to translate the product roadmap into technical specs
- Work with the business team to define the product strategy and build and own the product roadmap
- Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
- Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
- Gather feedback from customers and clients to continuously improve the product features.
- Manage product release cycles
The key traits we are looking for are:
- You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
- You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
- You should be diligent and disciplined in your approach.
You must have:
- 3+ years of product management at a software or mobile technology company
- Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
- Strong business acumen, are customer focused, and results-oriented
- Experience crafting easy to use, delightful user interfaces
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
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