11+ Tripwire Jobs in India

Job Description

In the role of Technology Analyst, you will act as a primary operations management of Microsoft Azure, GCP and AWS cloud environment, you will eventually conduct requirement analysis, define the activities and modules to develop and lead execution to guarantee superior outcomes.

You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities:

• Imperva Secure Sphere Database Activity Monitoring (DAM) Data Loss Prevention Standard should be in place to govern the storage, usage, processing, and transmission of Personal Identifiable Information (PII) and corporate data.
• Define and establish process for data labelling of assets in the cloud, implement data/assets labelling in the cloud
• Develop and establish process for data classification of assets in the cloud, implement data / assets classification in the cloud.
• Knowledge on Imperva Sonar to unified cybersecurity platform that provides fully integrated protection for applications and databases against emerging, automated, and insider attacks
• Develop and document encryption policies/standards for data at rest, data in transit and data in use.
• Develop monitoring mechanisms/controls to enforce compliance to encryption requirements, Threat management via Observe IT
• Monitor Citrix sessions via Observe IT
• Develop and establish mechanism to handle DLP events and incidents.
• Develop data retention policy and data Disposal Guidelines
• Establish process and standards for database encryption
• File integrity monitoring, security configuration management via Tripwire

Preferred

• Certifications like AZ-104, SC-900.
• MS Defender for Cloud, Azure Keyvault (Access Keys, Secret, Key rotation)

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Mandatory Skills:

• Transparent Data Encryption (TDE)
• Imperva Sonar, Imperva DAM, Observe IT, Tripwire (FIM, CCM)

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Full Time @ Anywhere in India

3+ years

• Architecting and implementing the solutions we build
• Working with the team, client and project manager to efficiently deliver projects
• Translating business needs to technical solutions and communicating with the client
• Ensuring that good programming practices are followed
• Supporting other engineers’ growth with your expertise and mentorship
• Taking part in internal initiatives such as performance reviews, technical recruitment, estimation of pre-sale projects

• 2+ years of experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, Hibernate JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
• Experience with test-driven development
• Experience with GIT and Maven.
• Experience with Spring Security.

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

Ultimately, you’ll create both functional and appealing features that address our client's needs and help us grow our customer base.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

1. Onboard enterprise customers for solutions delivered by Masters India.
2. Project Manager for integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured
6. Filing GST Returns for enterprise customers
7. Providing Reconciliation Statement to the clients.
8. Resolving queries related to E-invoice and EWB for clients

• Should have highly developed all round interpersonal skills. ·
• Should have impeccable communication skills. ·
• Excellent communication, presentation, networking and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude. ·
• Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.

About First Principles

We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our design team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/

About this Role
We are looking for an experienced UI designer to design functional and appealing web and mobile app designs, focus on user-centric products and experiences. The ideal candidate will have experience working in agile teams, with developers, UX designers, and copywriters.
You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.

You will be responsible for:

• Creating User Interface Design, components, wireframes, prototypes, and effectively communicate your interaction ideas in all design contexts.
• Continually keeping yourself and your design team updated with the latest changes in industry’s standards.
• Following material design and design system principles.
• Focussing on design contexts, consistency, usability, brand personality, and conversational design.
• Following standard of quality design, communicate with stackholders, manage time and tasks, create original and own design.

• 3 years of experience in user interface and graphic design
• Hands-on experience creating wireframes, prototypes, logo and branding design, user interface design, visual illustrations, infographics, flyers/newsletters, and components design.
• Knowledge of gif animation, UI style guidelines, branding design
  Good understanding of design visualization i.e. color theory, visual weight, typography, iconography, patterns, grid system, responsive design etc.
  Experience using tools such as Figma, Photoshop, Sketch, Illustrator, InVision, Aftereffects.
• Knowledge of responsive grid systems.
• Creative ideas with a problem-solving mindset and are open to receiving objective criticism and improving upon it.
• Excellent communication with internal & external stakeholders